Loading travel time
Care Provided by Cromwell House
Type of Service
- Nursing Home
- For a maximum of 17 Service Users
Primary Care Categories
- Mental Health Condition
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Cromwell House to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- Camino Healthcare Ltd
- Private Owned
Person in charge
- Marlon Nyakuwanikwa (Manager)
Local Authority / Social Services
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (17)
Are you the Owner/Manager of Cromwell House?View your Advertising Options
Cromwell House Reviews (17)
Over all time Cromwell House has 17 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Cromwell House
Loading...
Review from N B (Resident / Service User) published on 16 August 2019 Submitted via Postal Review Card•
Overall Experience
All the staff at Cromwell House treat me with respect and all the staff treat me with the utmost dignity and they help me every day to meet my needs.
I love all the workers dearly as my friends.
All the staff at Cromwell House treat me with respect and all the staff treat me with the utmost dignity and they help me every day to meet my needs.
I love all the workers dearly as my friends.
Review from Kusom P (Resident / Service User) published on 9 October 2018 Submitted via Postal Review Card•
Overall Experience
I was well looked after by the staff and management.
I was well looked after by the staff and management.
Review from Susan B (Resident / Service User) published on 31 August 2018 Submitted via Postal Review Card•
Overall Experience
I think the staff here are fabulous and work so very hard.
I have had hard times but I feel they have been through it all with me.
I love the rooms.
It's like being at a hotel.
On the whole, I have had a really lovely stay.
Love to you all, please try and remember me and the children.
I have had hard times but I feel they have been through it all with me.
I love the rooms.
It's like being at a hotel.
On the whole, I have had a really lovely stay.
Love to you all, please try and remember me and the children.
Thank...
I think the staff here are fabulous and work so very hard.
I have had hard times but I feel they have been through it all with me.
I love the rooms.
It's like being at a hotel.
On the whole, I have had a really lovely stay.
Love to you all, please try and remember me and the children.
I have had hard times but I feel they have been through it all with me.
I love the rooms.
It's like being at a hotel.
On the whole, I have had a really lovely stay.
Love to you all, please try and remember me and the children.
Thank you.
Review from David M (Resident / Service User) published on 30 August 2018 Submitted via Postal Review Card•
Overall Experience
The staff are helpful.
The staff are helpful.
Review from Paul K (Son of Resident) published on 29 August 2018 Submitted via Postal Review Card•
Overall Experience
Since the last change of management to the new managers, there has been a steady improvement especially to do with the training of all staff including cleaners, and kitchen staff on dementia awareness. There are regular meetings held for management and family members/representatives of residents...
Since the last change of management to the new managers, there has been a steady improvement especially to do with the training of all staff including cleaners, and kitchen staff on dementia awareness. There are regular meetings held for management and family members/representatives of residents now so views, comments and suggestions can be aired and these points are acted upon. Activities for residents have vastly improved very friendly and caring staff.
Review from Mukesh S (Resident / Service User) published on 2 August 2018 Submitted via Postal Review Card•
Overall Experience
I am being well looked after at Cromwell House. The staff are nice they do their job well and are very caring.
The activities are good. I love helping out in the garden, watering the plants and vegetables. I think it is very clean and tidy.
I am being well looked after at Cromwell House. The staff are nice they do their job well and are very caring.
The activities are good. I love helping out in the garden, watering the plants and vegetables. I think it is very clean and tidy.
Review from Mark H (Resident / Service User) published on 12 July 2018 Submitted via Postal Review Card•
Overall Experience
A welcome surprise in activities that were experienced this month which culminated into a summer barbecue with ice cold drinks all round.
It felt so homely it was like living in a mansion with friends and family.
It felt so homely it was like living in a mansion with friends and family.
Thank you, team Cromwell.
A welcome surprise in activities that were experienced this month which culminated into a summer barbecue with ice cold drinks all round.
It felt so homely it was like living in a mansion with friends and family.
It felt so homely it was like living in a mansion with friends and family.
Thank you, team Cromwell.
Review from Jennifer H (Sister of Resident) published on 15 September 2017 Submitted via Postal Review Card•
Overall Experience
My brother has physical as well as mental challenges and when his physical challenge caused him to have a 2 week stay in hospital, the staff in this home rose to the challenge in a remarkable way. They recognised that he was afraid and confused being in a strange environment and feeling extremely...
My brother has physical as well as mental challenges and when his physical challenge caused him to have a 2 week stay in hospital, the staff in this home rose to the challenge in a remarkable way. They recognised that he was afraid and confused being in a strange environment and feeling extremely unwell and so allowed members of staff that he was familiar with to stay with him day and night for the duration of his admission.
The home is a clean, friendly and pleasant environment, always welcoming and relatives are encouraged to be involved as much as possible in the care of their loved ones. Any concerns shared are immediately addressed and opportunity is given to speak to the nurse in charge at any time about the care. Well done everyone and God bless you all.
Review from K S (Resident / Service User) published on 31 August 2017 Submitted via Postal Review Card•
Overall Experience
The best home I've ever lived in.
The best home I've ever lived in.
Review from Elizabeth S (Resident / Service User) published on 10 August 2017 Submitted via Postal Review Card•
Overall Experience
My nurse works very hard and helps me with my rehabilitation and also puts her authority across. She's excellent.
My nurse works very hard and helps me with my rehabilitation and also puts her authority across. She's excellent.
Review from Lee B (Resident / Service User) published on 9 August 2017 Submitted via Postal Review Card•
Overall Experience
The staff are professional and helpful, also the place is kept very clean. There are always activities with Occupational Therapist and overall the home is very pleasant.
The staff are professional and helpful, also the place is kept very clean. There are always activities with Occupational Therapist and overall the home is very pleasant.
Review from Jasvinder B (Resident / Service User) published on 9 August 2017 Submitted via Postal Review Card•
Overall Experience
The nursing home is good and the staff are fine.
The nursing home is good and the staff are fine.
Review from R A (Resident / Service User) published on 2 September 2016 Submitted via Postal Review Card•
Overall Experience
An up and coming home that is resourceful in staff quality and care. I am very comfortable with the environment and it shows lots of potential.
An up and coming home that is resourceful in staff quality and care. I am very comfortable with the environment and it shows lots of potential.
Review from Darren H (Resident / Service User) published on 5 August 2016 Submitted via Postal Review Card•
Overall Experience
Cromwell House is a good, if not beautiful place to recover or manage mental health. Recently I was readmitted to hospital due to mental ill health. Throughout this period the manager and all the staff were extra extra helpful in aiding my return and recovery.
Cromwell House is a good, if not beautiful place to recover or manage mental health. Recently I was readmitted to hospital due to mental ill health. Throughout this period the manager and all the staff were extra extra helpful in aiding my return and recovery.
Review from Leontina B (Resident / Service User) published on 29 June 2016 Submitted via Postal Review Card•
Overall Experience
It's okay the staff are friendly I think its okay to stay before you get your own place, as staff support you daily with tasks.
It's okay the staff are friendly I think its okay to stay before you get your own place, as staff support you daily with tasks.
Review from John D (Mother of Resident) published on 29 June 2016 Submitted via Postal Review Card•
Overall Experience
I have always found the staff to be very helpful and very friendly and very kind each time we visit and my daughter has improved quite a lot.
I have always found the staff to be very helpful and very friendly and very kind each time we visit and my daughter has improved quite a lot.
Review from Marcia D (Resident / Service User) published on 29 June 2016 Submitted via Postal Review Card•
Overall Experience
I like the fact you are allowed out on supported day trips. The staff made me feel welcome and have good activities, and the food is good.
I like the fact you are allowed out on supported day trips. The staff made me feel welcome and have good activities, and the food is good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2021Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Cromwell House.
Upcoming Events
There are no upcoming events for Cromwell House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Cromwell House.
Accreditations
There are no accreditations posted yet for Cromwell House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Cromwell House
What types of Care is Cromwell House registered for?
Mental Health Condition, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cromwell House have?
There are 17 Single Rooms.
What are the Facilities & Services at Cromwell House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Cromwell House to the centre of West Bromwich?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell House to verify any information. View our terms and conditions. Cromwell House has a Basic Service -what a Basic Service includes.