Edgehill Care Home

Buttermere, Liden, Swindon SN3 6LF
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9.9 72 Reviews
  • Edgehill Care Home, Swindon
Edgehill Care Home in Swindon provides affordable residential, respite and palliative care for people aged 65+ with dementia or serious mental health care needs.

The team at Edgehill has a wealth of specialist experience of caring for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies.

Edgehill is situated in the Liden residential area of Swindon, a stone’s throw from the lakes and green spaces of the Liden Lagoon at the Coate Water Country Park.

Local amenities are on the doorstep, including shops, a library and a community centre.

Edgehill has five comfortable, spacious lounges, a conservatory and a dining room. There’s plenty of space for group activities, or somewhere to find a quieter spot.

Residents and visitors are welcome to use the free Edgehill Wi-Fi. Skype calls work really well – and for families to use when they visit.

There's a lovely enclosed, secure and well-established garden with a large lawn and flowerbeds. On sunny days there’s plenty of room to sit out on patios or the deck.

There’s plenty of parking for visitors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Edwards (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking for visitors

Edgehill Care Home Reviews (72)

9.9

Edgehill Care Home has a Review Score of 9.9 (9.917) out of 10, based on 11 reviews in the last 2 years.
Over all time Edgehill Care Home has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Edgehill Care Home
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Total of 72, showing 41-60
Review from G R (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the staff very nice, from the kitchen through to management. The only thing I find is that sometimes you tell one member of staff something and it does not get passed on. Also, my mum said she missed out on the Christmas shopping night because no-one came and got her. My mum looks really well
since coming to Edgehill.
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Review from R G (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Edgehill staff care. Mum has lived at Edgehill for the last 10 years.
During this time - infrequent urine infections - indicating that Edgehill led personal hygiene is exactly where it needs to be. (When Mum lived with me, infections and associated hospital admissions were frequent.)
All equipment
to aid Mum's independence is proactively supplied without me needing to chase. From providing larger incontinence pads to a recliner wheeler and an appropriate commode.
Keyworker (carer) system works well. Mum, I and the keyworker get to know each other and Mum's usual, longstanding keyworker calls on an evening to suggest personal items she thinks may enhance Mum's day. (A special shaped pillow) or to gently remind me when I have forgotten to replace something.
Both pastoral and medications needs are proactively met and I have 10 years experience to base these comments on. Without the care of Edgehill to both Mum and I, neither of us would have a life.
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Review from J C (Brother of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and polite. The home is good, food OK.
My sister is happy and that's what counts.
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Review from J W (Daughter of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Edgehill Care Home almost 2 years ago and loves living there. He has made many friends and is never lonely. I can now rest easy that dad is safe and comfortable in a great care home with lovely, caring staff that treat him with love and respect as they look after him and the other residents.
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Review from Carol G (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in very well. A lovely home. It feels cosy and welcoming. Staff are all very friendly. Everyone has really made her feel comfortable.
The maintenance man has put everything up for her so quickly, her room feels like home.
Management were very welcoming, covering all her needs.
The
manager is always helpful and always happy to sort out any worries we had.
Mum is very, very happy.
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Review from Dennis H (Son of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You looked after my mother as well as anybody could and I thank all the staff for that. Thanks.
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Review from Colin C (Husband of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new entertainment manager came to the home the entertainment side of the home has dramatically improved to what I would describe as excellent. She is really hardworking and goes above and beyond in her desire to keep the residents busy and happy.
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Review from Jean P (Sister of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Morale among carers and staff is not good. A lot of good carers left all at once.


Small kitchen in the lounge has a hot water tank that leaks all the time - the fridge needs replacing and the standard of cleanliness in that kitchen is not good.


The overall standards have dropped considerably over

the last year.
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Review from C A (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We live away in Sweden so it is good to know that my mother is well looked after. Unfortunately, we are unable to visit too often but communication with the home is good.
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Review from S H (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff friendly and helpful and would recommend them to anyone.
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Review from Colin V (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into the home skeletal. Very poorly. 18 months later, with the excellent care and support from the staff and management, he is a different person. He has put on weight and is happy. He has a very good rapport with all staff. He is safe and secure and is treated with dignity. If anything
unexpected happens to him (eg a fall) I am always informed. Very pleased with the care.
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Review from J E (Friend of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit every week or two. The food always looks delicious. The staff are welcoming, friendly and fantastic with the residents, always kind and caring. We are also impressed by the amount of activities that are arranged.
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Review from S P (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for a few years now, so Edgehill feels like a real home. In the beginning, she had few needs but now requires greater attention and care. The staff have provided this with smiles and have given both of us support at really trying times. For Mum; its a safe, friendly environment.
For me; they give me reassurance and confidence my precious package (Mum) is being cared for and protected.
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Review from Margaret G (Daughter of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in Edgehill for five years. My sister and I visited many care homes but Edgehill was our choice and suited us best. Staff were always very supportive of us.
My mother was not the easiest user but the staff handled her excellently.
If we ever had any concerns, they were always dealt with
satisfactorily. We could visit at any time, never restricted at any time.
Staff were always happy to accommodate.
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Review from Isabel M (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the 1st visit of Edgehill Care Home five years ago I was impressed by the welcome. Mum has deteriorated over the years since becoming a service user, but the care has always been sincere and full of empathy.
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Review from Chris H (Son of Resident) published on 23 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed that all carers speak to residents using the names rather than generic platitudes like deary and love.
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Review from P E (Friend of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my friend staff are always welcoming and friendly. My friend always looks beautifully dressed and cared for. She is very happy at Edgehill Care Home. During my working life, I visited many care homes and I feel that this is certainly one of the best.
Thank you.
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Review from P T (Son of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother's care has been professional and appropriate and she was treated with dignity and sensitivity. To be assured of that has been very important to us considering her significantly declining memory and physical incapacity including macular degeneration when combined with the fact that we lived 2.5
hours drive away and unable to visit on a daily basis. The carers have been as friendly and as helpful as they could. All this has been particularly significant as she came to the last days of her life. Furthermore, the newly appointed office manager brought much-needed help and support during this difficult time. The whole approach to mother's care leading to the end of her life has been excellent and has been a source of comfort to us. Thank you to all at Edgehill Care Home.
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Review from Kaitlin N (Friend of Resident) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was sat across from a resident with one of the support workers. I just wanted to comment on how excellent she was treating the lady. She was engaged with the resident. Never once stopped talking to her. Kept her eyes on her and was laughing with the resident. It’s good to see that they are receiving
the best care. I would happily send one off my relatives here for seeing just this.
Reply from Denise Stevens, Manager at Edgehill Care Home

Hi Kaitlin, thank you for taking the time to make such positive comments regarding the support given to one of our residents. It's very much appreciated and I will pass these on to the team.
Regards Manager.

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Review from S L (Son of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we stepped through the doors, we experienced efficiency, care and above all kindness. All the residents seemed happy/content and well cared for.
In the whole time we were there we never heard a harsh voice or any unkindness in any way.
There appears to be sufficient staff so that no
resident is ever left bewildered or without an arm around their shoulders for comfort.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Edgehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Edgehill Care Home is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Edgehill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Shane

Shane Collier

Job Title: Care Assistant Joined: 2020

Shane had left his previous office job to join Edgehill care home's team and he never looks back. This is what he had to say.... "for me, It’s all about our residents and getting to not only support them in living a happy life but also learning from their knowledge and experience. No two days are the same and that’s what I love about working at Edgehill

Lisa

Lisa Edwards

Job Title: Registered Manager Joined: 1999

I have worked in the care sector since leaving school.
I am now proud to be the Manager of Edgehill, which is a happy, friendly home with a dedicated team. There is always something going on, people to speak to and activates to join in.

No image found

Kelly Browner

Job Title: Deputy Care Home Manager Joined: 2007

Kelly has worked at Edgehill for 14 years.
Kelly began her career in care at Edgehill. Kelly has progressed from a support worker, to care manager and is now the Deputy Care Home Manager.
Kelly leads and directs the care team at Edgehill.

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