Edgehill Care Home

Buttermere, Liden, Swindon SN3 6LF
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9.9 72 Reviews
  • Edgehill Care Home, Swindon
Edgehill Care Home in Swindon provides affordable residential, respite and palliative care for people aged 65+ with dementia or serious mental health care needs.

The team at Edgehill has a wealth of specialist experience of caring for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies.

Edgehill is situated in the Liden residential area of Swindon, a stone’s throw from the lakes and green spaces of the Liden Lagoon at the Coate Water Country Park.

Local amenities are on the doorstep, including shops, a library and a community centre.

Edgehill has five comfortable, spacious lounges, a conservatory and a dining room. There’s plenty of space for group activities, or somewhere to find a quieter spot.

Residents and visitors are welcome to use the free Edgehill Wi-Fi. Skype calls work really well – and for families to use when they visit.

There's a lovely enclosed, secure and well-established garden with a large lawn and flowerbeds. On sunny days there’s plenty of room to sit out on patios or the deck.

There’s plenty of parking for visitors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Edwards (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking for visitors

Edgehill Care Home Reviews (72)

9.9

Edgehill Care Home has a Review Score of 9.9 (9.917) out of 10, based on 11 reviews in the last 2 years.
Over all time Edgehill Care Home has 72 reviews.

Overall Experience
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Date Published
  • 72
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  • 11
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Reviewer Connection to Edgehill Care Home
  • 28
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  • 5
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  • 2
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Total of 72, showing 21-40
Review from Fay N (Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Edgehill for 3 years and I could not be in a better place. Management and staff are the best I could wish for.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you, Fay. Having such a great review from someone who actually lives in the home is truly wonderful. Thank you for choosing Edgehill, it's great to have you as part of our Edgehill Family.

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Review from Margaret T (Resident) assisted by family/friend published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Edgehill Care Home. The dedication and attention to detail is amazing. Would highly recommend Edgehill - thank you.
Reply from Lisa Edwards, Manager at Edgehill Care Home

It is our absolute pleasure to have you at Edgehill Margaret. It's lovely that you feel so happy and settled in the home.

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Review from C B (Son-in-law of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wonderful mother-in-law was cared for by the terrific staff at Edgehill until she died on 21st May. All of the caring staff and management of the home were helpful, efficient, and constantly kind-hearted. There was genuine warmth and compassion towards her, my wife, and myself. I can't speak more
highly of Edgehill. This is how care homes should be run.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for your 5* review of the home. It's great that your experience was one where you could see true warmth and compassion. As a team that is what we all strive for. we are truly glad that we succeeded in this. Kind regards.

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Review from Jane C (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is friendly but my mum at 90 is bedridden. A dementia resident came into her room and took off with her £300 glasses which she was left not only helpless but little eye-sight. We begged to get her overgrown hair and nails cut. We know it's difficult for staff but it is our mum. Food she
can barely chew. She should have soft food. It falls on deaf ears.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to leave us a review. I am sorry to hear that you feel that standards are below our usual and not fully meeting your Mum's needs and or expectations. I would like to arrange to meet with you so that we can discuss in person and put a plan of care in place which is agreed by all involved and achievable. I will be in touch soon. Kind regards.

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Review from Donna B (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely exceptional care, consideration, sensitivity, kindness, compassion, and dignity afforded to my mother and myself, and my husband throughout Mum's stay at Edgehill. During the last weeks of Mum's life, the staff and managers gave Mum the very best care and made it possible for me and my husband
to be with her 24/7 with a reclining chair and a bed in Mum's room so one or other of us could sleep overnight. We truly felt part of a loving 'family' within Edgehill, and because of all the staff and managers, my Mum's death was as pain-free, dignified, and gentle as possible with me holding her. Edgehill has an exceptional standard of care, a loving compassionate ethos, and nothing could have been better for my Mum. I wouldn't have wanted her to be anywhere else.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you Donna for such a wonderful review of the home. It's amazing to hear such feedback from someone who on a regular basis spent 24 hours a day with us. Thank you for the opportunity to look after your Mum. Please don't be a stranger, you are welcome to come and visit the home any time you wish. Kind regards.

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Review from M S (Sister of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely efficient and very caring and understanding. Great feeling in the home.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to leave us such a positive review. I am glad that our ethos shows through to others.

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Review from Michael M (Son of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Attentive and polite. The home is clean, bright, and spacious.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to review our care home. I am pleased that your experience of the home is of a positive nature.

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Review from L A (Granddaughter of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and tidy home with amazing staff that are always so helpful and really friendly. Feels really safe to have my nan live here.
Reply from Lisa Edwards, Manager at Edgehill Care Home

We are happy that you feel reassured by Nan's safety. It's great that you have been able to visit and keep in touch in various ways.

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Review from K M (Daughter of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and settled at Edge Hill. She is treated with dignity and respect and is happy.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you very much for taking the time to review our Care Home. We love having Mum here.

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Review from B G (Stepson of Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we arrived the staff made us very welcome and were friendly. The home is very clean.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to review our home. I am glad that your experience of Edgehill is a good one.

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Review from C S (Sister of Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They were all very lovely and helpful. The home seemed very clean and smelled good. Unfortunately, it was not the home for us but the experience was definitely a good one.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to review our home. We are pleased that we could help out short term and help point you in the right direction.

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Review from J B (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred from hospital to Edgehill for a six week period to continue to support and monitor her. A very stressful time, particularly due to Covid-19. Edgehill has been fantastic in supporting Mum and encouraging me to visit her as often as I can, facilitating 'room', window and garden
visits. This meant Mum could even join in with our nine-year-old's birthday cake candle lighting through the window. She has thrived in their care and will miss the companionship and care when she returns home. Thank you.
Reply from Lisa Edwards, Registered Manager at Edgehill Care Home

Thank you for your kind review. We are pleased your Mother has settled in, and you feel she is receiving high-quality care, and you are supported by our team. We hope that your mother continues to thrive out of the home, and we are always here should she require our care services.

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Review from Susan W (Daughter of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased with Edgehill Care Home, it has a very helpful and friendly staff. My mum has settled in well and is happy, she also loves her room and garden, and enjoys food. I can't praise the staff enough for how well they have handled covid, we are very grateful.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for your kind comments. COVID has been very testing for us all. Thank you for acknowledging how as a home we managed the pandemic. I would like to extend my thanks to families for their understanding and support at this time.

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Review from Jeanette B (Daughter of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Edgehill have been extremely exceptional throughout the pandemic and have worked tremendously hard to provide a safe environment for the residents. I love the fact that all the staff show the residents such compassion, always there with a kind word or giving them reassurance with a smile or high when
able to. Kindness - genuine care on display always. Well done and a huge thank you for all that Edgehill have done.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for your kind comments, Jeanette. It is great to know that the team's care and compassion show through to all.

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Review from J M (Private Carer of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed how all staff go that extra mile to all work together to do the very best for the residents here, treating them with dignity and respect. We had a BBQ today in the garden with a singer. The residents really enjoyed listening, singing and clapping along to the music. Even the manager
came out giving out ice creams to all the residents. Well done to all the staff at these difficult times. Keep up the good work.
Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for your feedback. We have a lovely team here at Edgehill. It's great to know that the love and dedication shows and is recognised by others.

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Review from David P (Son of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I entered the premises, I was impressed. Very clean. Staff very efficient. My mother had a new lease of life from the moment she moved in.
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Review from P T (Daughter of Resident) published on 13 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and lovely to my mum. The home is kept extremely clean and does not suffer from odours that I have noticed in many other homes.
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Review from J G (Daughter of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring, attentive and friendly. Always someone available to talk to regarding any query that may arise. Godsend as far as my Dad is concerned.
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Review from L F (Daughter of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Edgehill for two years. She is deaf and doesn't see well, but the staff are so friendly and caring towards her and understand her needs. The couldn't do any more than they already do. She will be ninety-nine this year, and they make her smile and happy.
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Review from M F (Nephew of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wanted to find somewhere for my aunt close to where she had lived. None were suitable, but Edgehill was offered as an option. What a blessing in disguise. The moment I walked in it seemed to feel right, and since then this has been reinforced. Friendly staff, fantastic amenities, great care, lovely
rooms etc. In fact, it's almost like being in a hotel.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Edgehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Edgehill Care Home is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Edgehill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Shane

Shane Collier

Job Title: Care Assistant Joined: 2020

Shane had left his previous office job to join Edgehill care home's team and he never looks back. This is what he had to say.... "for me, It’s all about our residents and getting to not only support them in living a happy life but also learning from their knowledge and experience. No two days are the same and that’s what I love about working at Edgehill

Lisa

Lisa Edwards

Job Title: Registered Manager Joined: 1999

I have worked in the care sector since leaving school.
I am now proud to be the Manager of Edgehill, which is a happy, friendly home with a dedicated team. There is always something going on, people to speak to and activates to join in.

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Kelly Browner

Job Title: Deputy Care Home Manager Joined: 2007

Kelly has worked at Edgehill for 14 years.
Kelly began her career in care at Edgehill. Kelly has progressed from a support worker, to care manager and is now the Deputy Care Home Manager.
Kelly leads and directs the care team at Edgehill.

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