Edgehill Care Home

Buttermere, Liden, Swindon SN3 6LF

Edgehill Care Home is a Swindon facility that practices personalised forms of care, at the same time as focusing on a daily environment in which residents find they are happy, relaxed and stimulated.

The team are highly-trained in often complex healthcare needs, such as dementia care, always looking to promote health and well-being in a sensitive manner.

Clients have access to pleasant surroundings, including a conservatory and outdoor seating areas, while inside there is a choice of five lounges to relax in.

Group: Agincare Homes Holdings Ltd

Person in charge: Denise Stevens (Manager)

Local Authority / Social Services: Swindon Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single from £700 (These prices are only a guideline, please contact Edgehill Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome anytime

Parking:

Ample parking for visitors

Latest Care Quality Commission* Report on Edgehill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Edgehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Edgehill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.228 for Edgehill Care Home is calculated as follows: ( (62 Excellents x 5) + (47 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 136 Ratings = 4.228

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Edgehill Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Edgehill Care Home has a Review Score of 9 (8.978) from 12 Reviews


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edgehill Care Home?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edgehill Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

During my time at Edgehill I was welcomed with gracious greetings and assisted within all duties to aid residents when help was needed. On behalf of the residents, some suggested the call time could be long, but through my own experience I can assure the demanding scenario sometimes called for prioritising and the manager was always happy to step in if help was needed (e.g. suggestions). The staff show key qualities required for working in such a profession, always brightening mine and the residents day. They demonstrated incredible care, meeting national framework and never let me down on any questions asked (e.g. knowing protocols). I visit the home regularly, maintaining my relationship with clients and ensuring they're healthy, which isn't much concern under Edgehill's care! Entertainment was varied and clients loved to join in, especially with singing. Glad I could be part of such an incredible experience, many thanks to the manager for allowing me to be involved.

How likely would you be to recommend Edgehill Care Home? Likely

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Average Rating:   4.1 out of 5

Found staff very caring and helpful, willing to accommodate any request. They had good kitchen staff, plenty of good food. The residents mainly were happy and talkative, always had a good atmosphere.

Although an older type of care home, not all mod cons. Example shower and bath in residents room. I would not hesitate to recommend.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother's physical and mental state has improved beyond my expectations since she has been at Edgehill. She is more comfortable and relaxed than she has been for years. The rooms are clean, the food is good and the staff are always friendly and helpful. Given my mother's need for constant and fairly intensive care, I do not believe she could be in a better home.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has been a resident for almost a year now. Her health and state of mind has improved beyond expectations largely due to the care and consideration provided by the staff. She feels safe and well cared for. The food is excellent. Mum always takes her meals in her room and the service is still very good.
Mum has enjoyed the entertainment she has attended.
The staff are friendly and offer excellent advice when I have needed it.

Sometimes I feel staff are under pressure at weekends perhaps due to a lack of resource.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The room is small but clean, the staff are friendly and helpful. The food is very good as is the health care. As a result Mother's health has improved very considerably since she entered Edgehill, and she is relaxed and happy. She is not a gregarious person but enjoys spending time with relatives in the grounds or the conservatory, which is bright and restful. If we have any problems we discuss these with the management who respond quickly and effectively.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff friendly. Rooms small, shabby, dirty carpets in room. Had to take over laundry as 10 pairs of trousers plus other items disappeared. Clothes are still disappearing, even though family is doing the laundry. Response times to call the bell are very long at times. Entertainment is very poor.

How likely would you be to recommend Edgehill Care Home? Likely

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Average Rating:   2.7 out of 5

Mum is happy at the home (she would rather be at home of course). Thanks to the kitchen staff who prepare special meals for her due to diabetes etc I feel as her daughter supported by the staff.

How likely would you be to recommend Edgehill Care Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Denise Stevens, Registered Manager at Edgehill Care Home responded to this review on 22 Jun 2017:

Thank you for your positive comments Sue. It's nice to know families of the people in our care also feel supported.

My mum has been coming to Edgehill Care Home for a few years for respite care and I cannot fault the care she has received. Mum has now stayed in the home and is hopefully going to stay permanently. The fact the staff stay working in the same home says volumes.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Denise Stevens, Registered Manager at Edgehill Care Home responded to this review on 22 Jun 2017:

Thank you for your positive comments. The home does benefit from a staff team who have worked at Edgehill for a number of years as well as the new team members who have joined us.
We are very committed to providing excellent care and support to the people in our care.

Very good care at Edgehill Care Home, carers are very good and on the ball with medication. Open day was a very good idea and they looked after myself and my wife on the day.

How likely would you be to recommend Edgehill Care Home? Neither Unlikely or Likely

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Average Rating:   4.3 out of 5

Denise Stevens, Registered Manager at Edgehill Care Home responded to this review on 22 Jun 2017:

It was lovely to see so many families come and join us for Care Home Open Day. The residents, families and staff all had a great day.

Excellent care, fantastic staff.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Denise Stevens, Registered Manager at Edgehill Care Home responded to this review on 22 Jun 2017:

It was lovely to meet you on Friday Unetta. We were very lucky with the weather on National Care Home Open Day which made the day all the more special.
We were really pleased to see so many families come to join us and enjoy time with their relatives.
Thank you for your positive comments about Edgehill and the team.

We had a lovely get together for national care home day. Mum and I liked how all the staff mucked in to make the day special. We had a lovely time in the garden helped by the beautiful day with drinks, basket meals, ice cream, cupcakes and entertainment. There was also a big raffle. Lots of residents and their relatives and friends enjoyed a great time.

How likely would you be to recommend Edgehill Care Home? Likely

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Average Rating:   3.5 out of 5

Denise Stevens, Registered Manager at Edgehill Care Home responded to this review on 22 Jun 2017:

Thank you for your positive comments. It was great to see you and so many families come to join us on National Care Home Open Day. It made the day a real success.

I believe Edge Hill to be a very good care home. We leave from visiting mum knowing she is very much looked after and definitely well fed. Everybody is warmly welcome, we join in the bingo every Wednesday. Mum looks forward to her hair done every week by a hairdresser. Its constant tea and biscuits, cakes etc. and tea time is amazing! Mum wanted a more cotton sheet and it was done for her, any request and they'll do their best. Most of the carers are lovely and very much enjoy their job. There are a couple too stern and it can take a while for the room buzzer to be answered at times, water not filled but I'd say she's in the best in town by far.

How likely would you be to recommend Edgehill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 01 May 2018

Individual room available now

Awards / Recognitions

There are currently no awards/recognitions posted yet for Edgehill Care Home

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Care Home Idol 2016

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