Fern Brook Lodge

We chose FBL because of the friendliness of the staff and their team spirit. Not only are the carers brilliant - unfailingly cheerful and kind and willing to go the extra mile to ensure that residents are calm and comfortable, but the support staff are amazing too, from the cleaners and laundry staff who keep up high standards of cleanliness to the catering staff who make sure my mother's breakfast is individually cooked to her liking and her food is presented in appetizing ways, and the activities staff who are always looking for creative ways of making residents lives brighter. FBL is an exceptionally well-run home, and we are grateful to you all. Thank you!

Super friendly, clean, staff are amazing. Always kind and helpful. Mum's room is always spotless. Very happy environment.

A warm friendly loving home. From day one our our whole family, not just mum have been made to feel very welcome at Fern Brook Lodge. In fact through this kindness to us we have manged to extend this to a new resident and families over the months. Mum has been a resident for almost year and a half and as her condition progresses she requires a lot of patience and energy from care staff. And due to the whole teams dedication and loving support mum is happy, relaxed and doing really well. Keep up the great work we are grateful to you all. Thank you.

Overall very good. The staff are very helpful and are very respectful. The care and consideration is excellent, if there is any queries they are dealt with when able. The biggest problem is having to wait, but understand others need attention. The activities are very good and great fun. Very pleased with my room and can do crafts and rest if needed. Very happy here and made friends.

First class. Feels like home from home.

All of the staff are patient, kind, and caring and always ensure that residents' needs are put first. We are impressed with the Events Team, which keeps the residents engaged with all of the various activities. We have noticed that mum loves the attention and has lots of fun with the staff, which makes her happy. Fern Brook Lodge is a lovely care home, and we would like to thank all of the staff for everything that they do for the residents.

Excellent Christmas Fete. The activity team work so hard with very limited funds. So many festive activities are planned. The new chef appears to be providing good food. The staff are dedicated and have the right amount of respect and love.

My brother has been a resident of Fern Brook Lodge for the past 6 months. He is being cared for well, the food is good. The staff are always friendly, courteous and helpful whenever we visit. Personal hygiene is good.

It was very hard to accept the fact that the time had come to look for a care home for a much loved family member, who now needed more care and support than we were able to provide. Fern Brook Lodge came highly recommended to us by a friend who's father was a contented resident, because of this we were keen to include it in our choices. It was very clear from our first visit what a kind and caring home Fern Brook is, this wasn't always evident at other establishments and made a difficult choice so much easier. 4 months into his new home, we have a very happy, contented resident, who's life has been made so much easier. We are always met by smiling friendly staff who genuinely care and look to enrich the residents life.

Excellent trip to Poole, my mother really enjoyed her day out, and the trip and the trip was exceptionally well planned.

A first-class care home with excellent, kind and helpful staff which I would certainly recommend.

I was very nervous about placing my mother in a care home. The home has been fantastic in settling my mother. She has been in Fern Brook for 4 weeks and has been better with each week. Everyone is very friendly and helpful. Seems to be understaffed. The activities staff are very good and friendly. The manager has been very helpful with the process of making the placement.

This is the third month my father has been living at Fern Brook. From the first day my sisters, my father's brother and I visited Fern Brook Lodge we knew he would be well cared for. All the staff are absolutely wonderful. The food is fantastic and there is always something for my father to eat who is a meat and veg man!

The staff of Fern Brook are very dedicated, caring, friendly and respectful. They care for each client with dignity and respect, and no task is ever too much trouble. The meals are lovely and nutritious. Activities are always taking place and encouragement for the clients to join in as much as possible.

Everyone does all they can to make life as pleasant as possible and are caring, thoughtful and kind.

Everyone has made her welcome, showing her extraordinary care and understanding. She enjoys the wonderful activities, and the room is just perfect for her. We can't wait to be able to sit in the garden in the spring when visiting.

I have been coming to the memory cafe every Thursday for a few months. The staff are extremely welcoming and spend quality time with my father who has dementia. It is a wonderful service to help get people out of the home and surroundings. It has made my father feel more comfortable in the environment so may be able to settle for respite care in the future.

Any minor issues have been dealt with immediately by the equally caring leadership team. I cannot recommend Fern Brook Lodge highly enough and would like to thank everyone there for all their continued efforts with Mum.

Thank you team.

My mother came in for an initial period of respite care during the summer and then moved in permanently in October. I am very happy with how well she has settled and how her health, both mental and physical, has improved since moving into an environment where she receives exemplary care, a daily structure and lots of stimulation from an excellent programme of activities. The staff (with perhaps one minor exception) are all kind, friendly, caring and seem to really enjoy their work. I visit 3-4 times a week, often with our dog (who is also made very welcome!) and we always receive a friendly reception and help with any queries or concerns. Mum really enjoys the food and often tells me how kind everyone is. I am so relieved to have found such a lovely home in Gillingham and it's a great comfort to know that my mum is so well cared for at a time of great difficulty for her family.