Fern Brook Lodge

Very good care home. Only a few disappointments. Staff are very good but not many on weekends. I know you're short-staffed at weekends but I am paying a lot of money over the month for my mum's care and in the week, not many staff about as my mum doesn't like to ask for help. Food is spot on, what I have seen but once again, seen a lot of food wasted when I have been in and my sister has seen.

I have always felt welcome and part of a big family. Dad can be a little bit difficult at times. The whole staff are truly wonderful they all take great care and are all very good at their jobs. I always find it a joy to visit. I talk to various other residents and they all seem to be very happy with staff and surroundings. Well done Fern Brook Lodge.

I am very happy here and the staff are very helpful and all they do is very appreciated.

The loving care given to my mother in her last weeks was excellent and made our experience almost bearable.

Excellent care is given from all members of staff at all times. Not only do they take great compassionate care of my mum, but always make sure we (my brother and I) have everything we need/require.

Couldn't wich for mum to be in a better care home.

Mum joined Fernbrook Lodge in early August 2022. She was made to feel extremely welcome, as were we as a family, from the moment she arrived. She settled very quickly and soon made friends with other residents and is very happy. The staff are all very caring and friendly and nothing is too much trouble. It is a huge relief to us knowing she is happy and being well cared for.

We had to find a home for Mum, looked at a couple but when we found and looked around Fern Brook we knew this was the home for Mum. It was so hard for us to accept Mum had to go into a home. So it had to be right for us and Mum and to hear Mum say this is her home. She's happy, we're happy. From the moment you go in the floor to visit mum everybody is so friendly and helpful. Nothing is too much trouble. One thing would be nice to have a meeting with staff (carers) management to let us know how Mum is getting on after six months. Can not fault Fern Brook. Very good.

At last my mum attended the 70th celebration with me. Attending a platinum jubilee garden bbq on Thursday 2nd of June. It was extremely well organised, wonderfully set in the gardens. Balloons, tables nicely laid, music, wonderful food. Everyone looked like they were enjoying the event. The staff worked very hard to make the event enjoyable. My thanks go to them all.

The manager and all the staff have been amazing. Nothing is too much trouble. Reception staff are very friendly.

I was more than somewhat concerned about my Dad going into residential care. However, upon my first visit to Fern Brook Lodge, my fears were without foundation. The team at Fern Brook had done what they do best. Making new residents entirely comfortable, at ease and at home. I had not seen my father so full of spirit for some considerable time.

There was a certain ‘atmosphere’ I felt upon entering the building. An atmosphere of happiness. It seemed to me that all the staff genuinely enjoyed the jobs and cared about those in their care.

I left Dad after my initial visit confident in the knowledge he is in a first-class building, with all necessary facilities and the most professional staff one could wish for.

I would add Care South provided the above as a ‘Not for Profit organisation. There are others out there who charge much more for much less.

Whilst I cannot speak for other Care South facilities I have no hesitation in recommending Fern Brook Lodge.

What a lovely car home Fern Brook Lodge is. Whilst visiting a dear friend who had been there only two weeks I was amazed to see how well he looked after being so I’ll for some time. The staff and facilities are some of the best I’ve seen in a care home. This is a well-run facility that puts the occupants needs first.

There is only one word to describe Fern Brook Lodge... Outstanding. From the dedicated carers, excellent food, spotlessly clean rooms and beautiful gardens. Fern Brook is a caring family environment with some of the kindest and dedicated people I have had the pleasure to meet. Unlike so many care homes that are in converted old houses – Fern Brook was built only 10 years ago. A great deal of consideration has been taken with the interiors - no boring brown drab colours to be seen. What you will find are bright, fresh and colourful interiors. The café on Birch Wing is like a French bistro, just wonderful. The food is excellent, an abundance of fresh fruit every day; strawberries, blueberries, homemade cakes... Everything is freshly prepared on the premises. The chef makes a mean omelette too! We can never thank the fantastic team at Fern Brook enough for the care and respect that they all showed to someone so very special to us. We will forever be so grateful.

The manager and the team of staff could not have done more to welcome my mum to Fern Brook Lodge and ensure he stay was as comfortable and happy as possible. This was a short respite, so she missed the comforts of her home; own bed and arise and recline chair, but otherwise, all was excellent. As a daughter, their communication to me was exemplary. Thank you!

Ranging from quizzes, flower arranging, pamper days, darts to bingo and minibus outings. The new manager is welcoming and happy to talk over any concerns. He gets out and about visiting residents introducing himself and getting to know their personalities and what is important to them. Mum is very well cared for and I would highly recommend Fern Brook Lodge as a safe and secure residence.

Warm welcome. Easy Covid test. Tea and cake! Homely feeling in the rooms.

Excellent care home, modern and clean. The staff are very friendly and helpful. Our mother enjoys the activities provided although suffering from dementia, she has been provided with activities to stimulate her memory. The only downside is there is not enough feedback on medication and communication.

My mother has been a resident here for six years. She is 101 years old going on 102 years in August, apart from deafness, she is completely 'compos mentis'. She thinks the world of some of the carers. In all the time she has been here, there has only been a couple of complaints. One of which resulted in the carer leaving, so I think the standard of care here is very high.

From comments made by my wife, she considers the home to be well run, with caring and courteous staff. She is well satisfied with the facilities. I would be happy to recommend the home to others requiring a care home.

All good - staff the lot.