The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.
Care is given from a dedicated team of professionals who respect the dignity of each individual.
Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.
Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 82 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 200 reviews.
I visited my mother in her comfortable room most evenings over a period to two and a half years until her death in January. The staff were born attentive and kind. We all became good friends and I am grateful to all of them.
I visited my mother in her comfortable room most evenings over a period to two and a half years until her death in January. The staff were born attentive and kind. We all became good friends and I am grateful to all of them.
Acacia Mews is a homely care home. All staff, from kitchen, carers, management do a fantastic job. We would not want Mum in any other home.
Acacia Mews is a homely care home. All staff, from kitchen, carers, management do a fantastic job. We would not want Mum in any other home.
As a family, we...
As a family, we would love her to stay on but she's wanting to go home.
This past week working with the residents and the other staff in the...
This past week working with the residents and the other staff in the home has been fantastic!
Very good aesthetics and quiet area. Elderly people look like they are being looked after well. Garden, in particular, is very nice.
Very good aesthetics and quiet area. Elderly people look like they are being looked after well. Garden, in particular, is very nice.
The staff have developed a meaningful relationship with all patients, they are passionate about their job. The home is always impeccably clean and well run, and the food is excellent. But the building has let the staff down, in regard to the levels of air conditioning over the past two weeks, as...
The staff have developed a meaningful relationship with all patients, they are passionate about their job. The home is always impeccably clean and well run, and the food is excellent. But the building has let the staff down, in regard to the levels of air conditioning over the past two weeks, as the temperature has reached beyond 30'. Other than that, I am very happy with the level of my mothers care.
The home always appears clean and friendly. We visit once a month to see our friend as we live in Hampshire. We are always made very welcome. We take our friend out for lunch so we do not see the catering etc.
The home always appears clean and friendly. We visit once a month to see our friend as we live in Hampshire. We are always made very welcome. We take our friend out for lunch so we do not see the catering etc.
When I chose to have some respite care at Acacia Mews, after ankle surgery, I had no idea what to expect. I need not have worried! I have been looked after in a most caring way. I have been impressed by the teamwork by all the staff, including the cleaning and catering girls and boys. Many of the...
When I chose to have some respite care at Acacia Mews, after ankle surgery, I had no idea what to expect. I need not have worried! I have been looked after in a most caring way. I have been impressed by the teamwork by all the staff, including the cleaning and catering girls and boys. Many of the residents have needs much greater than mine, and the care staff were unstinting in looking after them. I almost regret that my three weeks have come to an end, but home beckons!!
I felt very welcome at Acacia Mews Care Home during my 2-week stay after the hospital. Having all the attention and meals served was like being on holiday. The layout and décor are excellent and having three floors completely independent with only about 20 residents meant there was plenty of...
I felt very welcome at Acacia Mews Care Home during my 2-week stay after the hospital. Having all the attention and meals served was like being on holiday. The layout and décor are excellent and having three floors completely independent with only about 20 residents meant there was plenty of attention and space. I found the staff very caring, although there were busy times when I had to wait for attention.The only negative was the bed springs which I could feel as I was fairly immobile.
Excellent standard of care for resident suffering from dementia.
Excellent standard of care for resident suffering from dementia.
Recently a 'beach party' was organised by activity ladies at my mother's care home. Unfortunately the party had to be brought indoors due to bad weather. The whole thing was a resounding success, enjoyed by both staff and residents, including my mum, who will rarely come out of her room. 'Elvis'...
Recently a 'beach party' was organised by activity ladies at my mother's care home. Unfortunately the party had to be brought indoors due to bad weather. The whole thing was a resounding success, enjoyed by both staff and residents, including my mum, who will rarely come out of her room. 'Elvis' was in the building, performing songs which everyone enjoyed. Afterwards, we had fish and chips and ice cream.
I would like to thank all the efforts of the staff for making this a lovely day.
My sister and I visit mum twice weekly. We are always greeted with a smile and have a chat at the reception. As we walk through the home you can not but notice how clean and tidy it all is. Reaching Blue Ball Suite the staff are always there to comment on mum's welfare. We like the menus on display...
My sister and I visit mum twice weekly. We are always greeted with a smile and have a chat at the reception. As we walk through the home you can not but notice how clean and tidy it all is. Reaching Blue Ball Suite the staff are always there to comment on mum's welfare. We like the menus on display as we can then chat with mum about her meals and what we have seen of the food is all presented well and looks tasty. Mum is always clean with a change of clothes and very well cared for. We are not so sure of who is the manager, perhaps it would be an idea for her sometimes to come and speak to those who visit the home.
Acacia Mews has continued to excel in its care for its residents. My mother has been here for over 4 years and the home has steadily improved year on year. It has always been good but I think that the experience of the staff and management has enabled them to improve their services even more....
Acacia Mews has continued to excel in its care for its residents. My mother has been here for over 4 years and the home has steadily improved year on year. It has always been good but I think that the experience of the staff and management has enabled them to improve their services even more. Communication with the resident's families has improved - there is a feeling now that the home is very stable - staff turnover appears to be relatively low, which is a good sign, as is the recruitment and training of the staff too.
Couldn't find a more caring and thoughtful home, staff really go one step beyond to look after the residents with excellent food and well-planned entertainment, all the time they are in the homes care.
Couldn't find a more caring and thoughtful home, staff really go one step beyond to look after the residents with excellent food and well-planned entertainment, all the time they are in the homes care.
Excellent! 10/10
Excellent! 10/10
Lovely care home. Dad very happy. Lovely staff.
Lovely care home. Dad very happy. Lovely staff.
I am very happy to live in Acacia Mews. The staff are dedicated and are kind and helpful.
I am very happy to live in Acacia Mews. The staff are dedicated and are kind and helpful.
My mother was living alone in Lancashire, she was extremely lonely, stopped eating and was seriously under weight. She came into Acacia Mews and took a little while to settle preferring to eat her meals in her room and not joining in social activities. Now she is completely settled, going to all...
My mother was living alone in Lancashire, she was extremely lonely, stopped eating and was seriously under weight. She came into Acacia Mews and took a little while to settle preferring to eat her meals in her room and not joining in social activities. Now she is completely settled, going to all activities both morning ad afternoon, particularly the pottery club. She now treats the home as her home. I think she can be quite difficult and opinionated but that is only because she feels so comfortable. If she had stayed where she was, she wouldn't be alive now. I will be forever grateful.
I did not what to leave my flat so I disliked it at first. I like the staff they are helpful. I feel safe.
I did not what to leave my flat so I disliked it at first. I like the staff they are helpful. I feel safe.
Acacia Mews can only be described as the best hotel per the elderly ever. My aunt is looked after, cared for and cherished by a wonderful team of staff. She is treated with dignity and respect at all times. The staff are supported well by management and are therefore able to pass that on to...
Acacia Mews can only be described as the best hotel per the elderly ever. My aunt is looked after, cared for and cherished by a wonderful team of staff. She is treated with dignity and respect at all times. The staff are supported well by management and are therefore able to pass that on to residents.
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Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to...
My name is Ana and I am 38yrs old.I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a...
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading...
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have...
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at...
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role...
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025....
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I...
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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