Search...

Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
Avery Healthcare Group Logo
Jobs
Acacia Mews Care Home - Avery Healthcare logo
The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

Submit a Review
9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Acacia Mews Care Home - Avery Healthcare
Loading...
Showing 192 reviews matching selected criteria
Review from Gillian A (Respite Resident) published on 2 October 2017 Submitted via Postal Card
Overall Experience

I felt very welcome at Acacia Mews Care Home during my 2-week stay after the hospital. Having all the attention and meals served was like being on holiday. The layout and décor are excellent and having three floors completely independent with only about 20 residents meant there was plenty of attention and space. I found the staff very caring, although there were busy times when I had to wait for attention.The only negative was the bed springs which I could feel as I was fairly immobile.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Wife of Resident) published on 28 September 2017 Submitted via Postal Card
Overall Experience

Excellent standard of care for resident suffering from dementia.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne C (Daughter of Resident) published on 30 August 2017 Submitted via Postal Card
Overall Experience

Recently a 'beach party' was organised by activity ladies at my mother's care home. Unfortunately the party had to be brought indoors due to bad weather. The whole thing was a resounding success, enjoyed by both staff and residents, including my mum, who will rarely come out of her room. 'Elvis' was in the building, performing songs which everyone enjoyed. Afterwards, we had fish and chips and ice cream.

I would like to thank all the efforts of the staff for making this a lovely day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eleanor H (Daughter of Resident) published on 12 May 2017 Submitted via Postal Card
Overall Experience

My sister and I visit mum twice weekly. We are always greeted with a smile and have a chat at the reception. As we walk through the home you can not but notice how clean and tidy it all is. Reaching Blue Ball Suite the staff are always there to comment on mum's welfare. We like the menus on display as we can then chat with mum about her meals and what we have seen of the food is all presented well and looks tasty. Mum is always clean with a change of clothes and very well cared for. We are not so sure of who is the manager, perhaps it would be an idea for her sometimes to come and speak to those who visit the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris H (Son of Resident) published on 4 May 2017 Submitted via Postal Card
Overall Experience

Acacia Mews has continued to excel in its care for its residents. My mother has been here for over 4 years and the home has steadily improved year on year. It has always been good but I think that the experience of the staff and management has enabled them to improve their services even more. Communication with the resident's families has improved - there is a feeling now that the home is very stable - staff turnover appears to be relatively low, which is a good sign, as is the recruitment and training of the staff too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne S (Relative of Resident) published on 3 May 2017 Submitted via Postal Card
Overall Experience

Couldn't find a more caring and thoughtful home, staff really go one step beyond to look after the residents with excellent food and well-planned entertainment, all the time they are in the homes care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken G (Son of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

Excellent! 10/10

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Son of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

Lovely care home. Dad very happy. Lovely staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E G (Resident / Service User) published on 27 March 2017 Submitted via Postal Card
Overall Experience

I am very happy to live in Acacia Mews. The staff are dedicated and are kind and helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gina B (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

My mother was living alone in Lancashire, she was extremely lonely, stopped eating and was seriously under weight. She came into Acacia Mews and took a little while to settle preferring to eat her meals in her room and not joining in social activities. Now she is completely settled, going to all activities both morning ad afternoon, particularly the pottery club. She now treats the home as her home. I think she can be quite difficult and opinionated but that is only because she feels so comfortable. If she had stayed where she was, she wouldn't be alive now. I will be forever grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Resident / Service User) published on 27 March 2017 Submitted via Postal Card
Overall Experience

I did not what to leave my flat so I disliked it at first. I like the staff they are helpful. I feel safe.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C P (Niece of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

Acacia Mews can only be described as the best hotel per the elderly ever. My aunt is looked after, cared for and cherished by a wonderful team of staff. She is treated with dignity and respect at all times. The staff are supported well by management and are therefore able to pass that on to residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Mews Care Home - Avery Healthcare has an Enhanced Service -more info.