Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 159 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)

Acacia Mews Care Home - Avery Healthcare Reviews (159)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.771) out of 10, based on 77 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 159 reviews.

Overall Experience
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Reviewer Connection to Acacia Mews Care Home - Avery Healthcare
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Total of 159, showing 1-20
Review from Victoria W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum enjoyed her respite stay at the home. She complimented the food on a daily basis and the quantity of it. The room was nice, but the toilet was broken, and it took one week to fix it properly. We also requested a fan on numerous occasions due to the heat, but never received one. The room was boiling
due to the heatwave. The care my mum received was very good, and she enjoyed her time, especially the music group.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review. I apologise that your mum had to wait for the toilet to be broken. Unfortunately, they have an unusual flush panel which we have to order. We will endeavour to ensure we have a spare on site so that toilets can be fixed properly. We will also ensure we have more fans available. We are pleased to hear that overall your mum enjoyed her stay, she is always welcome should she require another respite stay.

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Review from V F (Granddaughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my nana, I am always impressed with Acacia Mews. The staff here are lovely, always welcoming and helpful. and it is great to see how looked after my nana is. My family and I were treated to lunch in the private dining room for my nanas birthday, which a nice range of food options to pick
from. I always look forward to returning.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews and for your kind words. We are so pleased that you took time to share your experience.

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Review from Elizabeth F (Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very reluctant to come into the care home, but I have been pleasantly surprised. All of the staff have been very helpful, and all of the facilities are good. I have been very well looked after.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience. We are glad to hear you enjoyed your stay.

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Review from K F (Granddaughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for such a lovely visit. We came for my Grandma's birthday lunch and had a delicious meal in the private lounge. The food was great! The staff are lovely - so helpful and friendly. My Grandma seems very happy here.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews. We are so pleased that you enjoyed your visit and lunch with your Grandma for her birthday. We will be sure to pass your compliments to the staff.

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Review from D S (Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Made the right choice. Care excellent.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a five star review for Acacia Mews. We love having you here and are pleased that you have settled in so well and made many new friends.

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Review from G D (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, shower and WC facilities are excellent, staff do a wonderful job thank you!! And the food is great.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. I will pass you kind comments onto team, and particularly to the Chef.

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Review from Anna D (Niece of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely atmosphere, pleasant, helpful staff. Always happy to assist.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review for Acacia Mews. We value your feedback and your comments will be passed on to the team.

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Review from Adam F (Son of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 78 year old mum has been a resident at Acacia Mews for nearly three months, since March 2025. She has received superb care and has settled in extremely well. It was a major change for her having lived independently in a different part of the country but the management and staff have made this process
as seamless as possible. My family cannot praise Acacia Mews highly enough. Genuinely kind, caring and helpful staff, excellent activities, lovely company and friendship with the other residents, and superb accommodation and food. We are so pleased out mum come to live here and she couldn't be happier following her move.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your kind, generous comments really mean a lot to us. We are so pleased with how quickly and how well your mum has settled in. We will pass your comments on to all the team.

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Review from L M (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel fortunate to find this wonderful home for our mum. She has Parkinson's and now needs to leave her home of 50 years. The gentleman who initially showed us around was courteous, kind and understanding. And her more was managed brilliantly. She is now settling in and she, like us, is still learning
about the home but we are sure she will be happy and have the quality of life we would wish for her.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews. Your mum is gradually settling in and getting to know everyone. We also welcome you to the Acacia Mews family.

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Review from Judy P (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been really poorly this month following hospitalisation. The care at Acacia Mews has been second to none. Mum has not wanted to eat, refused medication and wanting to stay in bed. The staff have been really dedicated in encouraging her out of bed, potentially offering her food she likes and
giving her the attention she needs. She has been monitored by the doctor every week who have run extensive tests and prescribed the appropriate medication/treatment. I am very happy with Mum's care at the home and the professionalism and compassion of the staff. This has given me peace of mind in what otherwise could have been a turbulent month.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. Your Mum is loved by the staff and we will all do our best to support her. Thank you for your kind comments which i will pass on to those caring for your Mum.

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Review from N W (Son of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been disappointed with another care home in the area, we have been very happy with Acacia Mews in the 4 weeks my mum has been here. Her medication is given correctly and at the right time. The staff are courteous, friendly and professional. The food choices are varied, delicious and healthy.
The accommodation in welcoming, attractive and clean. My mum's safety is well catered for. My mum feels happy and settled here.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews. Your feedback is welcomed and we are so pleased with how your Mum has settled in. We will pass your kind comments on to the team.

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Review from S T (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management so kind and friendly, there is always a warm welcome. My father is well looked after and the care he received is excellent.
Everyone ar Acacia Mews goes the extra mile to ensure their residents are happy, safe and every need met.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your father has settled into the home very well and our teams work hard to to create a caring, nurturing atmosphere. Your recognition of their efforts mean a lot to us and we will pass your comments on.

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Review from S H (Power of Attorney of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know that the resident is being well cared for. Clean and looked after.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews.

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Review from Martin C (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is being cared for very well by the staff. We are informed of anything she may need so that we can make sure she has everything to make her stay as good as possible. My mother loves the food here and eats very well. There is one member of staff who we have contact with and she lets us know
of my mother's needs and also she informs me of how my mother is doing and also if she needs any medical needs. My mother's care is first class and we have no complaints.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review, your feedback is greatly appreciated. Our team works hard to provide a high standard or care and ensure they keep in close contact with relatives. We will pass your compliments onto the whole team.

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Review from Martin W (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found Acacia Mews to be a nice friendly home that has a high standard of everything a care home should have ie clean, quality food, great standard of staff and good communication.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review. Your mother has settled in well in the short time she has been here. We will continue to strive to provide the high standards and best possible care for your mother. Thank you again.

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Review from M F (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acacia Mews is a very comfortable home with very caring staff.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. We are pleased to receive your comments and they will be passed on to the team

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Review from John H (Son of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall care has been excellent. Staff always very helpful and keep the family informed as to our parents mental and physical wellbeing. Facilities are always clean and well kept.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your kind words and for taking the time to leave a 5 star review for Acacia Mews Care Home. We will be sure to pass your comments onto the staff.

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Review from Ann D (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy to leave my mum here for respite as I trust the care she receives.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews. We are always happy to see your mum and she is welcome to return whenever you need us to help.

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Review from Rosanne F (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care generally good. Seems to have other peoples clothes on! Lounge does have a tinge of urine aroma. We are always kept informed. Manager is very competent.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking time to leave a review. We have taken your comments on board.

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Review from S N (Niece of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has settled in beautifully. It's like she has lived here forever. This is thanks to the caring & warm staff who helped her to learn her new home. Thank you!
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave Acacia Mews a 5 star review. We are happy to hear that your Aunt has settled in so well and is having such a positive experience. Your recognition of our teams' efforts is greatly appreciated.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (717 Excellents x 5) + (183 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 913 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

Frequently Asked Questions about Acacia Mews Care Home - Avery Healthcare

What types of Care is Acacia Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Mews Care Home - Avery Healthcare have?

There are 68 Single Rooms.

What are the Facilities & Services at Acacia Mews Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Mews Care Home - Avery Healthcare to the centre of Hatfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Mews Care Home - Avery Healthcare has an Enhanced Service - more info.