Acacia Mews Care Home

St Albans Road East, Hatfield AL10 0FJ

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Group: Avery Healthcare Group

Person in charge: Julie Ricci (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Acacia Mews Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Acacia Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Acacia Mews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.57 for Acacia Mews Care Home is calculated as follows: ( (110 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 179 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.441 Points relating to the number of positive Reviews for Acacia Mews Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13.6 Target = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Acacia Mews Care Home has a Review Score of 9 (9.011) from 15 Reviews


Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acacia Mews Care Home?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia Mews Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I felt very welcome at Acacia Mews Care Home during my 2-week stay after the hospital. Having all the attention and meals served was like being on holiday. The layout and décor are excellent and having three floors completely independent with only about 20 residents meant there was plenty of attention and space. I found the staff very caring, although there were busy times when I had to wait for attention.The only negative was the bed springs which I could feel as I was fairly immobile.

How likely would you be to recommend Acacia Mews Care Home? Likely

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Average Rating:   4.2 out of 5

Excellent standard of care for resident suffering from dementia.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Recently a 'beach party' was organised by activity ladies at my mother's care home. Unfortunately the party had to be brought indoors due to bad weather. The whole thing was a resounding success, enjoyed by both staff and residents, including my mum, who will rarely come out of her room. 'Elvis' was in the building, performing songs which everyone enjoyed. Afterwards, we had fish and chips and ice cream.

I would like to thank all the efforts of the staff for making this a lovely day.

How likely would you be to recommend Acacia Mews Care Home? Likely

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Average Rating:   4.8 out of 5

My sister and I visit mum twice weekly. We are always greeted with a smile and have a chat at the reception. As we walk through the home you can not but notice how clean and tidy it all is. Reaching Blue Ball Suite the staff are always there to comment on mum's welfare. We like the menus on display as we can then chat with mum about her meals and what we have seen of the food is all presented well and looks tasty. Mum is always clean with a change of clothes and very well cared for. We are not so sure of who is the manager, perhaps it would be an idea for her sometimes to come and speak to those who visit the home.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Acacia Mews has continued to excel in its care for its residents. My mother has been here for over 4 years and the home has steadily improved year on year. It has always been good but I think that the experience of the staff and management has enabled them to improve their services even more. Communication with the resident's families has improved - there is a feeling now that the home is very stable - staff turnover appears to be relatively low, which is a good sign, as is the recruitment and training of the staff too.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Couldn't find a more caring and thoughtful home, staff really go one step beyond to look after the residents with excellent food and well-planned entertainment, all the time they are in the homes care.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Acacia Mews can only be described as the best hotel per the elderly ever. My aunt is looked after, cared for and cherished by a wonderful team of staff. She is treated with dignity and respect at all times. The staff are supported well by management and are therefore able to pass that on to residents.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy to live in Acacia Mews. The staff are dedicated and are kind and helpful.

How likely would you be to recommend Acacia Mews Care Home? Likely

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Average Rating:   4 out of 5

I did not what to leave my flat so I disliked it at first. I like the staff they are helpful. I feel safe.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother was living alone in Lancashire, she was extremely lonely, stopped eating and was seriously under weight. She came into Acacia Mews and took a little while to settle preferring to eat her meals in her room and not joining in social activities. Now she is completely settled, going to all activities both morning ad afternoon, particularly the pottery club. She now treats the home as her home. I think she can be quite difficult and opinionated but that is only because she feels so comfortable. If she had stayed where she was, she wouldn't be alive now. I will be forever grateful.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Eight months ago I was unfortunately forced to find a care home for my father who has Alzheimer's.
I visited nine homes in 24 hours.
I was not completely happy with any until I went to Acacia Mews Care Home.
From the moment I stepped inside, I knew this was the place for my father.
Eight months on and the home is a blessing.
Wonderfully kind carers who look after my father so well.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely care home. Dad very happy. Lovely staff.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent! 10/10

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Both myself and other family members are satisfied with the standard of care shown by my mother and the professional and kindly manner of the staff. Sometimes delay in attending to calls but this is understandable at busy times. Comments to the senior staff usually result in a response. Day staff are routinely kind and helpful. Night staff more changeable.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother had to be admitted to hospital.
Staff were very helpful, caring and gave us a lot of support my mother returned to the home at 12.30am the next day. The night staff were prepared for her late return and welcomed her back very warmly.

How likely would you be to recommend Acacia Mews Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

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Care Home Idol 2016

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