Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 177 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (177)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.782) out of 10, based on 90 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 177 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Mews Care Home - Avery Healthcare
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Total of 177, showing 1-20
Review from Karen M (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are truly grateful for the exceptional kindness and care mum receives every day. The staff go above and beyond to support her with patience, dignity and genuine compassion. It brings us great comfort knowing she is in safe hands. Thank you!
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you so much for taking the time to leave a five star review. Your mum has settled into the home well and already made some friends. Thank you for sharing your experience with us and we will be sure to pass your kind words onto the team
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Review from N C (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am really grateful to the staff of Acacia Mews Care Home for the way they have looked after my mother during her first experience of respite care. They have been extremely caring to ensure she settled well and felt comfortable in her brand new environment. The staff have been supportive to me by listening
to any concerns I had as a caring daughter, by quickly responding with appropriate action and reassurance. I am very happy that my mother has been able to socialise and enjoy activities with the residents and staff.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a review for Acacia Mews. Your mother has settled in well and enjoys the activities and company of others. We welcome your feedback and we will pass comments onto the team
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Review from C L (Niece of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and good range of activities for residents.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a review for Acacia Mews. Your feedback will be passed onto the team.
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Review from S N (Niece of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is very settled and safe here. She feels that it is home now. The staff are attentive and kind.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a review for Acacia Mews. Your Aunt have settled in so well and loves engaging in all the activities. I will pass your comments onto the team.
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Review from D L (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very happy with all the care everyone was so kind and helpful.
I would recommend Acacia Mews Care Home to everyone.
Thank you so much.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a review and share your experience. We will pass on your kind comments to the team
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Review from Susan N (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Mews is a lovely care home, can't fault anything, in fact I am so impressed that I would live here myself if I need to go into a care home.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you so much for taking the time to leave a 5 star review for Acacia Mews. We are so pleased to hear your feedback, your comments will be passed on to the team.
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Review from P G (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We received a warm, friendly welcome. The home is very clean with lots of facilities. We had a Sunday meal and it was very nice.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a five star review and for sharing your experience.
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Review from N E (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was made to feel very welcome during her short stay and all the staff were obliging.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to share your experience with us. Our team works hard to create a caring, nurturing atmosphere and your recognition of their efforts means a lot to us all.
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Review from A F (Son of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, rooms and facilities are excellent and cannot be faulted.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a five star review for Acacia Mews.
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Review from Carol H (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first day with mum coming in and everything so far is excellent.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you so much for taking the time to leave a five star review for Acacia Mews. Its a pleasure to welcome your Mum to our family.
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Review from Anthony N (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's first day here and were all very impressed. 5 stars.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a five star review for Acacia Mews. We are so pleased to hear that you had a positive start
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Review from Stuart F (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia was very welcoming from the moment we walked in; they were happy to answer all questions with no pressure.
Staff are very warm and friendly and always smiling. Mum seems very happy, which is the most important thing.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to share your experience and for leaving a five star review for Acacia Mews
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Review from Doretta H (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was recently moved into Acacia Mews and so far we are all delighted!
The staff are all wonderful and have really taken time to get to know mum and help her settle in.
Spacious, clean and with excellent facilities. I'm so glad we made the decision to come here!
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a wonderful review for Acacia Mews Care Home. We really appreciate you sharing your experience. It is a pleasure to welcome your mum to our home.
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Review from Emma M (Granddaughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff were very friendly and professional at all times, especially Ana. Food, activities and care provided has been great.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to complete a review for Acacia Mews and sharing your experience. Should you need our services again, please do not hesitate to contact us.
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Review from R E (Son of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is with Acacia Mews for an initial 2 week respite visit. Our initial first impression is very favourable. A light, clean, spacious building with very attentive staff.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave such a lovely review for Acacia Mews and for sharing your experience. Should you need our services again in the furture, we would be more than happy to welcome your family back.
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Review from Kerrie R (Daughter-in-law of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment we met all of the staff at Acacia Mews, it has been a real pleasure. My mother-in-law came and stayed for a few weeks for respite care. The home is warm and friendly, with beautiful rooms and a real home from home feeling. The care and support for my mother-in-law and for us as
a family has been 1000%. Food and drink is amazing, where nothing is too much trouble. Medical care is exceptional. Acacia Mews is just a beautiful place.
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Review from D H (Respite Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - a wonderful experience, everyone was very friendly and supportive.
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Review from Richard S (Son of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The services provided by the team at Acacia Mews are excellent, and the staff are professional, experienced and empathetic. The facilities are first class. Unfortunately, my mother has not embraced the opportunity at this stage, choosing to return home for the time being.
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Review from Rob N (Relative of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home - friendly, caring staff, wonderful food. Highly recommend!
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Review from Victoria W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum enjoyed her respite stay at the home. She complimented the food on a daily basis and the quantity of it. The room was nice, but the toilet was broken, and it took one week to fix it properly. We also requested a fan on numerous occasions due to the heat, but never received one. The room was boiling
due to the heatwave. The care my mum received was very good, and she enjoyed her time, especially the music group.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery HealthcareThank you for taking the time to leave a review. I apologise that your mum had to wait for the toilet to be broken. Unfortunately, they have an unusual flush panel which we have to order. We will endeavour to ensure we have a spare on site so that toilets can be fixed properly. We will also ensure we have more fans available. We are pleased to hear that overall your mum enjoyed her stay, she is always welcome should she require another respite stay.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 90 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 90 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (842 Excellents x 5) + (221 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 1069 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 90 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 90 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

Frequently Asked Questions about Acacia Mews Care Home - Avery Healthcare

What types of Care is Acacia Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Mews Care Home - Avery Healthcare have?

There are 68 Single Rooms.

What are the Facilities & Services at Acacia Mews Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Mews Care Home - Avery Healthcare to the centre of Hatfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Mews Care Home - Avery Healthcare has an Enhanced Service - more info.