The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.
Care is given from a dedicated team of professionals who respect the dignity of each individual.
Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.
Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 82 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 200 reviews.
Victoria especially caring + patient.
Victoria especially caring + patient.
Thank you for your kind feedback. We're so pleased to hear that you've found the staff friendly and helpful. We truly appreciate you taking the time to share your experience, we will be sure to pass on your kind words.
Since then the carers have been conscientious...
Since then the carers have been conscientious in meeting the needs of the lady and she is very happy staying there, I can't thank them enough for their cheerful, caring, professional approach. I definitely recommend this care home.
Thank you for sharing your experience. We're so pleased to hear that the lady's transition into Acacia Mews was smooth and that she settled in well. It means a great deal to know our team's caring, respectful and conscientious approach has made such a positive difference to her comfort and happiness. Your kind words and recommendation are truly appreciated by everyone here.
My mother has been in Acacia Mews Care Home for 8 years and is now 103. A major part of her longevity is due in my opinion to the excellent love, care and attention she has been given by all the staff. I have been visiting twice a week for 8 years and have yet to meet any member of staff that I had...
My mother has been in Acacia Mews Care Home for 8 years and is now 103. A major part of her longevity is due in my opinion to the excellent love, care and attention she has been given by all the staff. I have been visiting twice a week for 8 years and have yet to meet any member of staff that I had concerns about - They have all been great!
Thank you for your wonderful review. It's truly heart-warming to hear how well your mother has been supported over the past eight years, and we're delighted that she continues to thrive at 103. Your kind words about the love, care and attention shown by the team mean so much to everyone at Acacia...
Thank you for your wonderful review. It's truly heart-warming to hear how well your mother has been supported over the past eight years, and we're delighted that she continues to thrive at 103. Your kind words about the love, care and attention shown by the team mean so much to everyone at Acacia Mews. We're especially grateful for your continued trust and for the time you've spent visiting over the years. Knowing that every member of staff has left you feeling reassured is incredibly uplifting for the whole team. Thank you again for sharing your experience.
My father received excellent care whilst he was at Avery Care Home, I am so thankful for the kindness and support everyone at Avery showed to us - they do a superb and incredible job.
My father received excellent care whilst he was at Avery Care Home, I am so thankful for the kindness and support everyone at Avery showed to us - they do a superb and incredible job.
Thank you for sharing your kind feedback. We're so pleased to hear that your father received such excellent care during his time at Avery. Knowing that our team's kindness and support made a difference to you and your family means a great deal to us. We truly appreciate your thoughtful words and your recognition of the team's hard work.
Very attentive carers. Kind and compassionate (staff inform you of what they are doing if they cannot respond to requests immediately). Take time to dress me including my necklace! Good range of food to choose from.
Very attentive carers. Kind and compassionate (staff inform you of what they are doing if they cannot respond to requests immediately). Take time to dress me including my necklace! Good range of food to choose from.
Thank you for your kind feedback. We're delighted to hear that our carers are attentive and compassionate, and that you enjoy the choice of food available. It's lovely to know that the team takes the time to support you with the little details that matter. Thank you for sharing your experience.
My mother moved from Barnet Grange to Avery. I cannot express the familys thanks for the kind, care-intensive care they provide. As a family will feel at ease knowing our mother has the best care. Staff always phone when my mother is unwell. They keep us informed of all personal & physical care.
My mother moved from Barnet Grange to Avery. I cannot express the familys thanks for the kind, care-intensive care they provide. As a family will feel at ease knowing our mother has the best care. Staff always phone when my mother is unwell. They keep us informed of all personal & physical care.
Thank you for sharing your feedback. We're so pleased to hear that your mother's move to Avery has given you and your family such peace of mind. Our team is committed to providing attentive, person-centred care, and it's wonderful to know this has made a real difference. Your comments about the...
Thank you for sharing your feedback. We're so pleased to hear that your mother's move to Avery has given you and your family such peace of mind. Our team is committed to providing attentive, person-centred care, and it's wonderful to know this has made a real difference. Your comments about the staff's communication and the way they keep you fully informed mean a great deal to us. We're grateful for your kind words and truly appreciate you taking the time to share your experience.
A very good experience. The staff are very caring. The care home is very clean and comfortable. I cannot fault it.
A very good experience. The staff are very caring. The care home is very clean and comfortable. I cannot fault it.
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with us has been such a positive one. Your kind comments about our caring staff, as well as the cleanliness and comfort of our home, are greatly appreciated. Our team works hard to provide a warm,...
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with us has been such a positive one. Your kind comments about our caring staff, as well as the cleanliness and comfort of our home, are greatly appreciated. Our team works hard to provide a warm, safe, and welcoming environment for all our residents and their families, so it is wonderful to know this has been reflected in your experience.
Thank you again for your lovely review and for your trust in our team. We are grateful for your support and look forward to continuing to provide the highest standard of care for your loved one.
We had lunch with our friend/resident today. The food was lovely, fresh vegetables, 3 courses. Every member of staff are lovely, so friendly and caring. We were offered coffee + snacks on entry. We had lunch seperately from other residents which made it very personal and private. I'm very...
We had lunch with our friend/resident today. The food was lovely, fresh vegetables, 3 courses. Every member of staff are lovely, so friendly and caring. We were offered coffee + snacks on entry. We had lunch seperately from other residents which made it very personal and private. I'm very impressed!!!
Thank you so much for your wonderful review. We are delighted to hear that you and your friend enjoyed your lunch visit with us. It is lovely to know that you enjoyed the freshly prepared three-course meal and that our team made you feel so welcome with coffee and snacks on arrival. We are...
Thank you so much for your wonderful review. We are delighted to hear that you and your friend enjoyed your lunch visit with us. It is lovely to know that you enjoyed the freshly prepared three-course meal and that our team made you feel so welcome with coffee and snacks on arrival. We are especially pleased that you appreciated the private dining experience, allowing you to spend quality time together in a personal and relaxed setting. Your kind comments about our staff being friendly, caring, and attentive mean a great deal to us. We are committed to creating a warm, welcoming environment for both our residents and their visitors, and it is rewarding to know that this was reflected in your experience. Thank you again for taking the time to share your feedback. We look forward to welcoming you back to Acacia Mews soon.
I would like to express my sincere appreciation for the excellent care and support my father receives at Acacia Mews. As a family we know he is in safe hands and being treated with compassion and dignity. All the staff are respectful to him and treat him with kindness. On arriving at reception I am...
I would like to express my sincere appreciation for the excellent care and support my father receives at Acacia Mews. As a family we know he is in safe hands and being treated with compassion and dignity. All the staff are respectful to him and treat him with kindness. On arriving at reception I am always without fail greeted with a smile and warm welcome. The communication with the family is also good and keep us informed on every level of Dads care. A mention must go to the chef/cooks for well presented good meals. Thank you everyone for diligence and kindness.
Thank you for your kind feedback. We are delighted to hear that you feel your father is well cared for and treated with kindness and dignity. Your comments about our team, communication, warm welcome, and meals are greatly appreciated and will be shared with everyone. Thank you for your trust and support.
I was met by all staff with understanding and care, aware that I was a new apprehensive person. Every effort was made to help me settle in and provide meals to suit my "likes". Other residents welcomed me kindly making room at the meal table. I felt that I could settle and be happy.
I was met by all staff with understanding and care, aware that I was a new apprehensive person. Every effort was made to help me settle in and provide meals to suit my "likes". Other residents welcomed me kindly making room at the meal table. I felt that I could settle and be happy.
Thank you for your kind feedback. We are delighted to hear that you felt welcomed and supported by both our team and residents. It's wonderful to know that our efforts helped you settle in quickly and feel happy at Acacia Mews. We look forward to continuing to make you feel at home.
The staff are caring. They work hard to maintain a good quality of life for the residents
The staff are caring. They work hard to maintain a good quality of life for the residents
Thank you for your kind feedback. We're pleased to hear that you find the staff caring and committed to supporting a good quality of life for our residents. Your comments mean a great deal to the team, and we truly appreciate you taking the time to share them.
Acacia Mews is an excellent environment for my mother. She has been very happily resident there now for the last 18 months. The staff are very caring and professional, and the environment is warm and homely. Facilities are clean and well maintained. Activities are good and well run. We are very...
Acacia Mews is an excellent environment for my mother. She has been very happily resident there now for the last 18 months. The staff are very caring and professional, and the environment is warm and homely. Facilities are clean and well maintained. Activities are good and well run. We are very happy with Acacia Mews and she is very settled there.
Thank you for sharing such a thoughtful review. We're delighted to hear how happy your mother has been over the past 18 months and that Acacia Mews continues to feel like the right environment for her. It's wonderful to know you find the team caring and professional, and that the home feels warm,...
Thank you for sharing such a thoughtful review. We're delighted to hear how happy your mother has been over the past 18 months and that Acacia Mews continues to feel like the right environment for her. It's wonderful to know you find the team caring and professional, and that the home feels warm, homely and well maintained. We're also pleased that the activities have been a positive part of her experience. Your kind words mean a great deal to us, and we're so glad she is settled and content.
Always a pleasant visit, staff always friendly and helpful, rooms nice and airy, and we are always offered tea or coffee
Always a pleasant visit, staff always friendly and helpful, rooms nice and airy, and we are always offered tea or coffee
Thank you for your lovely review. We're so pleased to hear that your visits are always pleasant and that you find the team friendly and helpful. It's great to know you enjoy the bright, airy rooms, and we're glad the offer of tea or coffee helps make your time with us comfortable. We really appreciate your kind feedback.
Very similar surroundings from her assisted living accommodation but fresher and newer with meals more caring carers. Staff are very friendly and supportive.
Very similar surroundings from her assisted living accommodation but fresher and newer with meals more caring carers. Staff are very friendly and supportive.
Thank you for your lovely feedback. We're so pleased to hear that the fresh surroundings, caring team and supportive atmosphere have helped your loved one feel at home. Your kind words mean a great deal to the staff.
The team seem very skilled in making Mother feel at home and secure. Thank you.
The team seem very skilled in making Mother feel at home and secure. Thank you.
Thank you for sharing your feedback. We're so pleased to hear that your mother feels at home and secure, and that the team's support has made such a positive difference. Your kind words mean a great deal to everyone here.
My mother has been at Acacia Mews for almost a year now, and every time I visit, I am so pleased that we chose this residential home. She is so well looked after, and the staff are always welcoming and approachable. She has switched to a refurbished room which is lovely and the whole place is clean...
My mother has been at Acacia Mews for almost a year now, and every time I visit, I am so pleased that we chose this residential home. She is so well looked after, and the staff are always welcoming and approachable. She has switched to a refurbished room which is lovely and the whole place is clean and a real home from home. Thanks to all the staff!
Thank you for your lovely review. We're so pleased to hear how happy you are with your mother's care at Acacia Mews. It's wonderful that she feels well looked after and that the team's warm, approachable manner continues to reassure you during each visit. We're also delighted that her refurbished...
Thank you for your lovely review. We're so pleased to hear how happy you are with your mother's care at Acacia Mews. It's wonderful that she feels well looked after and that the team's warm, approachable manner continues to reassure you during each visit. We're also delighted that her refurbished room has made a positive difference. Your kind words mean a great deal to the staff, and we truly appreciate you taking the time to share them.
Had a lovely visit in the garden. When we arrived the residents were enjoying strawberries & bubbles. The staff were friendly and attentive. couldn't do enough to make sure Dad was happy.
Had a lovely visit in the garden. When we arrived the residents were enjoying strawberries & bubbles. The staff were friendly and attentive. couldn't do enough to make sure Dad was happy.
Thank you so much for taking the time to leave a 5 star review. We are so please how well your Dad has settled in and made friends and of course, the garden is always a popular choice for socialising. Thank you again.
Everything is great
Everything is great
Thank you for leaving us a 5 start review. WE are so pleased that you have settled in so well and made new friends. We appreciate your feedback
I am very satisfied with the care in the home, the staff are helpful and always ready to listen to any difficulties. I enjoy the activities here. There is plenty to do. The food is very agreeable and I enjoy spending time in the garden.
I am very satisfied with the care in the home, the staff are helpful and always ready to listen to any difficulties. I enjoy the activities here. There is plenty to do. The food is very agreeable and I enjoy spending time in the garden.
Thank you so much for leaving us a 5 star review. We are so pleased that you are enjoying your experience. I will pass your comments onto the relative teams
Thus far, my experience of the home is very positive. I found the residence to be clean and all the staff to be kind and very helpful. My mother's overall health improves daily.
Thus far, my experience of the home is very positive. I found the residence to be clean and all the staff to be kind and very helpful. My mother's overall health improves daily.
Thank you for taking the time to leave a five star review for Acacia Mews and for sharing your experiences so far. We will ensure your comments are passed on to the wider teams
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to...
My name is Ana and I am 38yrs old.I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a...
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading...
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have...
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at...
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role...
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025....
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I...
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
The care home lists weekly fees per person from £1,250 for residential care (respite from £1,350) and from £1,350 for residential dementia care (respite from £1,450). Funding accepted: Self-Funding (Private), Local Authority with Top-up, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 68 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Mews Care Home - Avery Healthcare has an Enhanced Service -what an Enhanced Service includes.