Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 159 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)

Acacia Mews Care Home - Avery Healthcare Reviews (159)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.771) out of 10, based on 77 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 159 reviews.

Overall Experience
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Date Published
  • 159
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Reviewer Connection to Acacia Mews Care Home - Avery Healthcare
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Total of 159, showing 61-80
Review from E F (Daughter of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care Mum receives. The home is clean and well cared for. The staff are helpful and friendly.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking your time to leave us a review. Your mum is a wonderful lady and a pleasure to care for.

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Review from Patricia L (Sister of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good facilities. Pleasant room, lovely dining room.
All staff very pleasant and friendly to visitors/relatives and attentive to residents.
The only concern, if you can call it that, is the system with regard to laundry.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to write a review. We would be happy to discuss your concern regarding the laundry system with you when you next visit, your feedback is appreciated.

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Review from M G (Son of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody was extremely polite, helpful and professional during the initial enquiry and subsequent stay. My father felt safe and well cared for throughout.
He said the food and atmosphere were great and has asked me to thank everyone concerned with his respite stay.
Excellent. Thank you so much!
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to write a review for Acacia Mews. It was a pleasure to meet and care for your father. He settled in well and made several friends.

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Review from C C (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother and stepfather were well looked after during their 2-week respite stay at Acacia Mews. The lovely staff supported them to get more sociable and active again after a long period of being bedbound. Thank you so much to everyone.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your 5* review. We are so pleased that your mother and step-father benefitted from their stay at Acacia Mews. We look forward to welcoming them back in the future.

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Review from E W (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and her husband had their first respite in a care home here in February 2024. Everything was explained very clearly to them they settled in quickly with the support of lively excellent staff care, and they had the freedom to spend time together and apart in a way that worked for them. As relatives,
we felt well-informed and supported by the staff team and we found it to have improved our parent's wellbeing.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews. It is great to hear that their experience improved their wellbeing and we hope to see them again soon.

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Review from A P (Son of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would rate the Acacia Mews between good and excellent. At times my mother feels that some of the carriers lack patience but she suspects that they are tired after a long day's shift. Overall I am very happy with the care that my mother receives although she has found it difficult to adjust to being
in a care home and the attendant lack of independence that this entails.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for your wonderful 5 star review. Your Mother has settled well and is gaining some of her independence back which is helping her adjust. Your feedback will be passed on the the care team.

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Review from Sheryl J (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all nice and welcoming. The care my mum receives is excellent. The staff are like friends and family. They make me feel so welcome.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. We are so happy that you feel so welcome and it is a pleasure to care for your mum.

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Review from R H (Son-in-law of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communal and private facilities, all well maintained. Staff caring and supportive/responsive. Residents are encouraged to participate in activities, social and occupational. Unrestricted visiting hours are very good and helpful. The office staff is approachable, receptive and helpful. Good
communications with local NHS teams.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home and for your delightful comments.

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Review from S H (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, homely care home. The staff is very caring and attentive. Clean and well-run home. Mum settling in well and enjoying being looked after in a safe environment.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your fantastic review. It's lovely to see how well your mum has settled in and made friends.

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Review from R G (Husband of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good as usual!
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your 5 star review. The team will be delighted.

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Review from S C (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is satisfied with his life here. The staff is very caring and responds well to his needs. The room is kept the way he wants and regularly cleaned. He feels safe and content.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews. The team will be delighted with your comments.

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Review from Y K (Granddaughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and accommodation are lovely. My grandmother has settled very well into this hotel feels care home. She enjoys the entertainment, food, walking around freely and teasing the staff.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a lovely review. I will ensure your feedback is passed on to the team. Your grandmother has settled in very well and made some lovely new friends.

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Review from Dave C (Son of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father required was outstanding. The staff were lovely and I cannot recommend Acacia Mews Care Home highly enough.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave your wonderful review. It was a privilege to care for your father and ensure his final days were comfortable and filled with love.

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Review from Roddy R (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff looking after my mum is brilliant. I know that in the last few months, my mother, unfortunately, has deteriorated with loss of memory, etc. I feel sorry for the carers at times as they witness the deterioration more so than myself, as I only see my mother once a week.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. It is a pleasure looking after your mum, and the staff appreciates your kind words.

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Review from Karin H (Wife of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter-in-law found it on the internet.
We are very impressed, and so are all our visitors.
When we need it, we will be back!
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Acacia Mews. We look forward to welcoming you back sometime in the future if the need arises again.

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Review from Mandy D (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a particular male care worker that I'd like to have recognition for the ratings.
He gives the most wonderful showers. I am treated with such care and kindness.
He has a heart of gold and is always smiling.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. I am aware of the male carer that you mentioned and we took on board your comments. He was awarded the residents' star of the month for October in recognition of his kind care. Thank you.

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Review from S M (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall standard of care is very good. My mother has been well looked after and the care staff are very good.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for your review. We loved having your mum stay with us and she told us that she had made some friends here.

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Review from T W (Son of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the staff very caring, kind and considerate of both client, i.e. Mum and her family have particularly found the team leader/stroke management extremely helpful and pleasant.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. We have loved having your mum back to stay with us.

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Review from Deborah B (Daughter-in-law of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't fault it. Welcoming, helpful, patient, clean, spacious.
Excellent level of care and attention.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. Although your mum has only been here for a short while, she has settled in well and made some friends.

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Review from A C (Granddaughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nana receives incredible care from her key workers, I couldn't wish for a more happy, kind and attentive support group. It is really clear how much the staff of Acacia Mews Care Home - Avery Healthcare cares for their residents. The care home has not only wonderful facilities for its residents, but
for the visitors too including the beautiful gardens, the cafeteria area and the complimentary coffee and tea machine. I have never seen my Nana happier! A big thank you to all the staff at Acacia Mews for making my nana smile every day.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for you wonderful review. It is wonderful to see your Nana smiling and her key workers continue to ensure her days are filled with happiness.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (717 Excellents x 5) + (183 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 913 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

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