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Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
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The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

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9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

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Showing 192 reviews matching selected criteria
Review from Chris H (Son of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience

Acacia Mews holds a dear place in my heart. My mother's last few years were made special from the care and dignity she received here. The staff and management were always thinking and caring about the residents. thank you for all your kindness and support.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to write a review for Acacia Mews. We are so pleased to hear that your mother's last few years were special. And thank you for your kind words.

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Review from R L (Brother of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience
My brother was admitted to Acacia Mews Care Home, Hatfield, in August 2024. His parkinsons disease was acute at this stage, no longer noble. He died in the home on 26.01.2025.
The care latterly was excellent!

He required nursing/hospice level attention, which he received. He died comfortably and in no pain. Such a relief to know that so well managed by the home.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to post a review for Acacia Mews. I will pass your comments onto the team.

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Review from H L (Nephew of Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

My Uncle came to Acacia Mews and was very well looked after. The location was great and the staff were amazing. He stayed till the end and he was looked after brilliantly. I would highly recommend Acacia Mews on every level. I did not have one criticism. I was so impressed with the care and dedication my Uncle received. Thank you all so much.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time the time to leave a wonderful review for Acacia Mews. I will pass your kind words on to the team

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Review from Brendan B (Friend of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience
Very welcoming and friendly.

Staff very polite and caring areas are clean and tidy.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews, your comments will be passed on to the team.

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Review from L P (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

My mother was very happy at Acacia Mews Care Home and received excellent care. All of the staff were caring and kind and very good at communicating with us, as well as her. She enjoyed the food and events such as the children from the local primary school singing at Christmas. Thank you so much.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review. Your mother was a pleasure to care for and had many friends here.

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Review from L M (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

Mum received excellent care and was very fond of all the staff who were so kind to her. She was very happy here and enjoyed the food and entertainment provided.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a wonderful review. Your mother was a lovely lady and made many friends here.

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Review from G C (Daughter of Resident) published on 10 January 2025 Submitted via Postal Card
Overall Experience

We were concerned my mother would not settle for a while but visited two days after admission, she was in the dining room having lunch, looking very bright and cheerful. She had also joined in an exercise class. The lady greeted us on arrival with such positive updates, we were absolutely delighted. The staff have been supportive and positive. The facilities are first-class, environment is calm and welcoming.

Reply from Deby Ohare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your mother has settled in really well and has shown us her great sense of humour. I will pass your feedback on to the team.

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Review from Terry A (Son of Resident) published on 30 December 2024 Submitted via Postal Card
Overall Experience

My mother is very settled and likes the home, she is always commenting on how nice it is and how lovely the staff are. As a family we find the home and staff friendly and caring and we feel my mother is living in a lovely environment. We also feel the ground floor suits her better than the second floor.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. We are delighted to hear that our team are providing the kind care and support that your mother needs. Our team works hard to create and friendly caring environment and your recognition of their efforts means a lot to us.

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Review from A O (Son of Resident) published on 26 November 2024 Submitted via Postal Card
Overall Experience

Everyone has been absolutely wonderful. The care and support have been first-class.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a five-star review for Acacia Mews Care Home. I will pass your comments on to the team.

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Review from Paul P (Son of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience
The staff are very helpful and supportive in getting Dad settled in.

Dad has been observed by me to greatly improve his mobility and social aspect and it is great to see him flourish in a caring, helpful and supportive environment.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. Your dad has settled in very quickly and made a lot of new friends.

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Review from Tim L (Son of Resident) published on 5 November 2024 Submitted via Postal Card
Overall Experience

The staff have been very kind in looking after my mum. The home was very comfortable and a happy place.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5-star review for Acacia Mews.

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Review from L L (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card
Overall Experience

We really appreciate how well looked after Mum was. She was safe, warm, well-fed and well-looked after. The staff were kind, friendly and helpful.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5-star review for Acacia Mews Care Home. I will pass your feedback on to the team.

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Review from A H (Daughter-in-law of Resident) published on 23 October 2024 Submitted via Postal Card
Overall Experience

I am really pleased with the exceptional are my father-in-law has received. The staff are very professional, helpful and kind.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. We will pass your comments onto the staff.

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Review from J H (Son of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

The care my father has received has been exceptional. All the staff are cheerful and helpful and there seems to be enough of them to cope well. The management have also been brilliant and prepared to go the extra mile. The key is that everyone seems to really care about the residents

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind words on to the team.

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Review from M H (Wife of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

I am completely assured and confident that my husband is receiving the best possible care by first-class staff. He is warm and comfortable in a happy environment.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. Your husband is settling in well and the team are enjoying getting to know him.

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Review from A D (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

My Father has spent two very comfortable years surrounded by caring and loving staff. They became his family, and we as a family are very grateful that we found such a wonderful place for him to pass the last years of his life. At the age of 92, he was not always the easiest resident, but his needs were met and many of the staff went over and above their duties to make him feel comfortable and loved.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a wonderful a review for Acacia Mews. You Father will be greatly missed.

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Review from J W (Niece of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

Excellent staff. Friendly.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5-star review for Acacia Mews.

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Review from A D (Son-in-law of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

My father-in-law was in Acacia Mews Care Home for nearly two years and he felt part of a family. He was well looked after and his needs were addressed well beyond expectations. The diversity of ethnicities amongst the staff went a long way to provide the care that was shown to him. Overall he was quite demanding but the staff met all his needs with love, care and understanding.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a positive review for Acacia Mews. Your father in law was a wonderful man, very kind, and shared so many stories of his life with us. It was a pleasure to care for him.

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Review from Barney P (Son-in-law of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience

I wanted to say how caring the staff are in this home. Mum is so well cared for and is happy in herself. We all feel blessed indeed to have found Acacia Mewss.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave Acacia Mews a fabulous 5-star review. I will pass your comments on to the staff.

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Review from P H (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience
My Mother is well settled at Acacia Mews. She has made a very good friend and is well looked after by all the staff. I appreciate the care and support that has been given to me by staff too when the need has arisen. Thank you!

I was impressed by the welcome I received when I was looking for a home for my Mum and that is still the same today. It feels like my Mum is at home. Communication with relatives is excellent and the relative's meetings are very informative.

Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind comments on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

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