Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 159 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)

Acacia Mews Care Home - Avery Healthcare Reviews (159)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.771) out of 10, based on 77 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 159 reviews.

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Review from I M (Son of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly. Everything about the home is perfect.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. It is lovely to hear such positive feedback about our home and the staff. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.

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Review from Susan B (Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the carers have been exceptionally kind to me for the whole of my stay. They quickly learnt to cope with my peculiar needs - post major shoulder replacement surgery - very quickly. The night staff are also extremely kind and help me - although I didn't need much help in the night!
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews. We are delighted to hear how comfortable you felt whilst staying here. Our dedicated staff team go above the standards to ensure each resident receives an exceptional level of care and cater for each individual's needs. It was a pleasure to have you as part of our community, you are welcome here any time. Best Wishes, Ryan.

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Review from Denise S (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, friendly staff. Extremely helpful. Good care for my mother. The home is clean and tidy and beautifully decorated.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. We are delighted to hear how well your mother has settled in and it is a pleasure to have her as part of our loving care community here. It is great to hear how satisfied you are with the exceptional level of care our highly trained staff team deliver to all resident daily. We appreciate your kind words about our home staff team and I will be sure to pass on your positive feedback. Best Wishes, Ryan.

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Review from Susan B (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum is very happy at Acacia Mews Care Home. She has settled in nicely with the help of very caring staff. When I visit her she is always very positive about the staff. She enjoys the food and is well cared for. There is a great range of activities and she had lots of company. Overall I am really
pleased, we are extremely satisfied with the home.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. We are so delighted to hear how well your mother has settled into her new home here. We pride ourselves in delivering an exceptional level of care whilst creating a loving, fun, care community in which our residents live at. As mentioned, our residents are fully encouraged to take advantage of the many well-being activities we host daily, whether be gardening, yoga classes, or arts and crafts, there really is something for everyone. It is great to hear how satisfied you are with our home and we look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from C S (Niece of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, care home clean and bright relaxed and happy atmosphere.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating the loving care community that our residents live within. Best wishes, Rachel.

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Review from J T (Friend of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend is very happy here. She feels cared for and enjoys the food very much. The staff are all very caring and, as a friend, I am always made to feel welcome. The environment is very calm and relaxed. I feel very reassured knowing my friend is here.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. Our residents are always encouraged to invite friends/family to visit them; you are welcome back anytime. Best wishes.

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Review from Mark S (Son-in-law of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After much research, my wife and I are blessed that we have found a great care home for my Mother in Law. This gives us peace of mind and confidence that she is being professionally looked after 24/7. I want to thank all the staff for their professionalism, kindness and care. We feel welcomed when we
come to see my Mother in Law and our questions, concerns and requests are dealt with promptly, and with a smile. God bless you and thank you once again as my Mother in Law feels safe, happy and well-fed.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. We are delighted to hear such kind words about our staff team which are truly invaluable to us. It is a great pleasure to have your Mother-in-Law as a resident in our loving care community. Our highly trained staff team go above the standards daily to ensure that all of our residents and their loved ones feel comfortable and welcome in our home and we are pleased to know that our high-quality level of care gives you the peace of mind you deserve.

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Review from Annie S (Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been here four weeks, since 22nd December 2020. Treated with consideration and kindness, pleasant atmosphere, can't speak too highly of all staff, always happy to listen and help.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home, your kind words are truly invaluable to us. Our staff team are delighted to hear how quickly you have settled into the loving environment that we create. Best wishes Rachel.

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Review from R A (Husband of Resident) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care support excellent with a constant team being very kind, patient and sympathetic. The food which I received was excellent and varied and substantial.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. It is great to hear just how satisfied you are with our home and the highly trained staff team which go above and beyond each day to deliver the exceptional level of care our residents deserve. Best Wishes, Ryan.

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Review from Robert S (Resident) assisted by family/friend published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I have been here four weeks, arrived 22nd December 2020 and have settled down very well. Treated with kindness and consideration and kindness of all staff. Very pleased and happy, they are eager to listen and help.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. We are delighted to hear that both you and your wife have settled in well in our care community. Your kind words are truly invaluable to us and it is a pleasure to have you both live here. Our staff team ensure to always go above the standards to provide the highest quality of care that our residents deserve. Best Wishes, Ryan.

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Review from M P (Niece of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a difficult year for my uncle but the staff have done a fantastic job of taking such good care of him. When I was able to get in for a visit I was so happy to see how well he looked and how relaxed he was. Well done all. We appreciate all your support.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. We are so delighted to hear how satisfied you are with our home. Our highly trained staff team always go above and beyond to ensure that each of our residents feels safe and comfortable. We are so glad to hear that your uncle feels at home here and it is a pleasure to have him as one of our residents.

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Review from Siobhan L (Granddaughter of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely visit to see my nan today. All of the staff were helpful and friendly. My nan is very happy today and looks well cared for. In these strange covid times, I understand that some activities may not be being undertaken, which is a shame, but hopefully will be resumed asap.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. You can be reassured that the well-being of our residents is our primary concern and that the well-being and activities co-ordinators are always looking at new ways to keep our residents active, albeit in a safe manner in the current climate. Best wishes Rachel

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Review from Jayne B (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with my mums care. The ladies are all so kind. Its a tough time and they cope very well.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. It is wonderful to hear how satisfied you are with our home during these uncertain times. Our staff team have continued to display an exceptional level of care to all our residents, to ensure they feel welcome and part of our amazing community. Best wishes Rachel

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Review from P G (Son of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good standards of care with committed carers. Buildings and facilities are also very good. Unfortunately, during recent times, the activities for residents have been sadly lacking. This is a real shame as my mother values those extremely highly, and they are vital for her physical and mental
well-being.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. It is wonderful to hear how satisfied you are with our home and facilities. You can be reassured that the well-being of our residents is our primary concern and that our well-being and activities co-ordinators are always looking at new ways to keep our residents active, albeit in a safe manner in the current climate. Best Wishes.

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Review from Emma F (Daughter of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been well cared for. The staff have been loving and caring towards mum at a very difficult time. I am thankful that they are so kind.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. Your kind words are invaluable to us and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Helen G (Granddaughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every encounter with home and staff has been positive. Nan has improved greatly since she has moved here especially under such difficult circumstances.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. I am so pleased to hear that your grandmother has settled into our home, our highly trained staff always ensure that our residents feel comfortable and at home in the loving community that we create. Kind regards Rachel.

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Review from L L (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely to see my Dad again after 9 weeks. Acacia Mews has done an excellent job of making us feel as safe as possible. The home did an excellent job of making his 90th birthday as special as possible. Such a shame we could not have a family party.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. The staff team will be delighted to hear this. Best wishes Rachel.

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Review from N S (Daughter of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel assured that my mother is being very well looked after. We are kept informed when we need to be and everyone is very kind and helpful.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. Your kind words are invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Molly W (Friend of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My best friend has been in your care for eight years following a stroke. Acacia Mews is an incredible establishment. I was an SRN for forty years so your superb care is very much appreciated by me. Should I need care in the future you would be my first choice. My sincere thanks to all your staff, cleaners,
chefs, receptionists, nurses, doctors, social workers, care assistants.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your heartfelt feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Mitchell J (Son of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Acacia Mews for almost 4 and a half years and during this time has been looked after very well. The care and kindness of all staff continues to shine through. Communication during the last very trying six months has been very good. I am grateful that my father is at
this facility.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for such lovely feedback. Your kind words are truly invaluable to us and our staff team will be delighted to hear this. Best Wishes, Ryan.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (717 Excellents x 5) + (183 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 913 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

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