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- Acacia Mews Care Home - Avery Healthcare

The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.
Care is given from a dedicated team of professionals who respect the dignity of each individual.
Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.
Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
Care Provided by Acacia Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Deborah O'Hara (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Acacia Mews Care Home - Avery Healthcare Reviews (200)
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 82 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 200 reviews.
My dad has been at Acacia Mews Care Home for approx 3 weeks and I have visited him 6 times and have been impressed with everything. On my first initial visit before my dad came here, I was concerned that piped music (rock music) was playing. I am pleased this has not occurred on later visits as my...
My dad has been at Acacia Mews Care Home for approx 3 weeks and I have visited him 6 times and have been impressed with everything. On my first initial visit before my dad came here, I was concerned that piped music (rock music) was playing. I am pleased this has not occurred on later visits as my dad only listens to classic FM quietly in his room.
Thank you for taking the time to leave a review for Acacia Mews. We take on board your comments about the piped music, our residents have a variety of tastes in music and we try to accommodate them all in turn.
Very happy with the care Mum receives. The home is clean and well cared for. The staff are helpful and friendly.
Very happy with the care Mum receives. The home is clean and well cared for. The staff are helpful and friendly.
Thank you so much for taking your time to leave us a review. Your mum is a wonderful lady and a pleasure to care for.
All staff very pleasant and friendly to visitors/relatives and attentive to residents.
The only concern, if you can call it that, is the system with regard to laundry.
All staff very pleasant and friendly to visitors/relatives and attentive to residents.
The only concern, if you can call it that, is the system with regard to laundry.
Thank you for taking the time to write a review. We would be happy to discuss your concern regarding the laundry system with you when you next visit, your feedback is appreciated.
He said the food and atmosphere were great and has asked me to thank everyone concerned with his respite stay.
Excellent. Thank you so much!
He said the food and atmosphere were great and has asked me to thank everyone concerned with his respite stay.
Excellent. Thank you so much!
Thank you for taking the time to write a review for Acacia Mews. It was a pleasure to meet and care for your father. He settled in well and made several friends.
Our mother and stepfather were well looked after during their 2-week respite stay at Acacia Mews. The lovely staff supported them to get more sociable and active again after a long period of being bedbound. Thank you so much to everyone.
Our mother and stepfather were well looked after during their 2-week respite stay at Acacia Mews. The lovely staff supported them to get more sociable and active again after a long period of being bedbound. Thank you so much to everyone.
Thank you so much for your 5* review. We are so pleased that your mother and step-father benefitted from their stay at Acacia Mews. We look forward to welcoming them back in the future.
My mother and her husband had their first respite in a care home here in February 2024. Everything was explained very clearly to them they settled in quickly with the support of lively excellent staff care, and they had the freedom to spend time together and apart in a way that worked for them. As...
My mother and her husband had their first respite in a care home here in February 2024. Everything was explained very clearly to them they settled in quickly with the support of lively excellent staff care, and they had the freedom to spend time together and apart in a way that worked for them. As relatives, we felt well-informed and supported by the staff team and we found it to have improved our parent's wellbeing.
Thank you so much for taking the time to leave a review for Acacia Mews. It is great to hear that their experience improved their wellbeing and we hope to see them again soon.
I would rate the Acacia Mews between good and excellent. At times my mother feels that some of the carriers lack patience but she suspects that they are tired after a long day's shift. Overall I am very happy with the care that my mother receives although she has found it difficult to adjust to...
I would rate the Acacia Mews between good and excellent. At times my mother feels that some of the carriers lack patience but she suspects that they are tired after a long day's shift. Overall I am very happy with the care that my mother receives although she has found it difficult to adjust to being in a care home and the attendant lack of independence that this entails.
Thank you for your wonderful 5 star review. Your Mother has settled well and is gaining some of her independence back which is helping her adjust. Your feedback will be passed on the the care team.
The staff are all nice and welcoming. The care my mum receives is excellent. The staff are like friends and family. They make me feel so welcome.
The staff are all nice and welcoming. The care my mum receives is excellent. The staff are like friends and family. They make me feel so welcome.
Thank you for taking the time to leave a review for Acacia Mews. We are so happy that you feel so welcome and it is a pleasure to care for your mum.
Excellent communal and private facilities, all well maintained. Staff caring and supportive/responsive. Residents are encouraged to participate in activities, social and occupational. Unrestricted visiting hours are very good and helpful. The office staff is approachable, receptive and helpful....
Excellent communal and private facilities, all well maintained. Staff caring and supportive/responsive. Residents are encouraged to participate in activities, social and occupational. Unrestricted visiting hours are very good and helpful. The office staff is approachable, receptive and helpful. Good communications with local NHS teams.
Thank you for taking the time to leave a review for Acacia Mews Care Home and for your delightful comments.
Very comfortable, homely care home. The staff is very caring and attentive. Clean and well-run home. Mum settling in well and enjoying being looked after in a safe environment.
Very comfortable, homely care home. The staff is very caring and attentive. Clean and well-run home. Mum settling in well and enjoying being looked after in a safe environment.
Thank you so much for your fantastic review. It's lovely to see how well your mum has settled in and made friends.
All good as usual!
All good as usual!
Thank you so much for your 5 star review. The team will be delighted.
My father is satisfied with his life here. The staff is very caring and responds well to his needs. The room is kept the way he wants and regularly cleaned. He feels safe and content.
My father is satisfied with his life here. The staff is very caring and responds well to his needs. The room is kept the way he wants and regularly cleaned. He feels safe and content.
Thank you for taking the time to review Acacia Mews. The team will be delighted with your comments.
The staff and accommodation are lovely. My grandmother has settled very well into this hotel feels care home. She enjoys the entertainment, food, walking around freely and teasing the staff.
The staff and accommodation are lovely. My grandmother has settled very well into this hotel feels care home. She enjoys the entertainment, food, walking around freely and teasing the staff.
Thank you for taking the time to leave such a lovely review. I will ensure your feedback is passed on to the team. Your grandmother has settled in very well and made some lovely new friends.
The care my father required was outstanding. The staff were lovely and I cannot recommend Acacia Mews Care Home highly enough.
The care my father required was outstanding. The staff were lovely and I cannot recommend Acacia Mews Care Home highly enough.
Thank you so much for taking the time to leave your wonderful review. It was a privilege to care for your father and ensure his final days were comfortable and filled with love.
The staff looking after my mum is brilliant. I know that in the last few months, my mother, unfortunately, has deteriorated with loss of memory, etc. I feel sorry for the carers at times as they witness the deterioration more so than myself, as I only see my mother once a week.
The staff looking after my mum is brilliant. I know that in the last few months, my mother, unfortunately, has deteriorated with loss of memory, etc. I feel sorry for the carers at times as they witness the deterioration more so than myself, as I only see my mother once a week.
Thank you for taking the time to leave a review for Acacia Mews. It is a pleasure looking after your mum, and the staff appreciates your kind words.
We are very impressed, and so are all our visitors.
When we need it, we will be back!
We are very impressed, and so are all our visitors.
When we need it, we will be back!
Thank you so much for taking the time to review Acacia Mews. We look forward to welcoming you back sometime in the future if the need arises again.
He gives the most wonderful showers. I am treated with such care and kindness.
He has a heart of gold and is always smiling.
He gives the most wonderful showers. I am treated with such care and kindness.
He has a heart of gold and is always smiling.
Thank you so much for your review. I am aware of the male carer that you mentioned and we took on board your comments. He was awarded the residents' star of the month for October in recognition of his kind care. Thank you.
The overall standard of care is very good. My mother has been well looked after and the care staff are very good.
The overall standard of care is very good. My mother has been well looked after and the care staff are very good.
Thank you for your review. We loved having your mum stay with us and she told us that she had made some friends here.
Have found the staff very caring, kind and considerate of both client, i.e. Mum and her family have particularly found the team leader/stroke management extremely helpful and pleasant.
Have found the staff very caring, kind and considerate of both client, i.e. Mum and her family have particularly found the team leader/stroke management extremely helpful and pleasant.
Thank you so much for your review. We have loved having your mum back to stay with us.
Excellent level of care and attention.
Excellent level of care and attention.
Thank you so much for your review. Although your mum has only been here for a short while, she has settled in well and made some friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
Meet the Team (8)

I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to...
My name is Ana and I am 38yrs old.I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a...
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading...
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have...
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at...
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role...
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025....
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I...
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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