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Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
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The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

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9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

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Showing 192 reviews matching selected criteria
Review from R H (Son-in-law of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

Excellent communal and private facilities, all well maintained. Staff caring and supportive/responsive. Residents are encouraged to participate in activities, social and occupational. Unrestricted visiting hours are very good and helpful. The office staff is approachable, receptive and helpful. Good communications with local NHS teams.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home and for your delightful comments.

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Review from S H (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

Very comfortable, homely care home. The staff is very caring and attentive. Clean and well-run home. Mum settling in well and enjoying being looked after in a safe environment.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your fantastic review. It's lovely to see how well your mum has settled in and made friends.

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Review from R G (Husband of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

All good as usual!

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your 5 star review. The team will be delighted.

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Review from S C (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

My father is satisfied with his life here. The staff is very caring and responds well to his needs. The room is kept the way he wants and regularly cleaned. He feels safe and content.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews. The team will be delighted with your comments.

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Review from Y K (Granddaughter of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

The staff and accommodation are lovely. My grandmother has settled very well into this hotel feels care home. She enjoys the entertainment, food, walking around freely and teasing the staff.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a lovely review. I will ensure your feedback is passed on to the team. Your grandmother has settled in very well and made some lovely new friends.

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Review from Dave C (Son of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience

The care my father required was outstanding. The staff were lovely and I cannot recommend Acacia Mews Care Home highly enough.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave your wonderful review. It was a privilege to care for your father and ensure his final days were comfortable and filled with love.

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Review from Roddy R (Son of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience

The staff looking after my mum is brilliant. I know that in the last few months, my mother, unfortunately, has deteriorated with loss of memory, etc. I feel sorry for the carers at times as they witness the deterioration more so than myself, as I only see my mother once a week.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. It is a pleasure looking after your mum, and the staff appreciates your kind words.

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Review from Karin H (Wife of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience
My daughter-in-law found it on the internet.
We are very impressed, and so are all our visitors.

When we need it, we will be back!

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Acacia Mews. We look forward to welcoming you back sometime in the future if the need arises again.

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Review from Mandy D (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card
Overall Experience
There is a particular male care worker that I'd like to have recognition for the ratings.
He gives the most wonderful showers. I am treated with such care and kindness.

He has a heart of gold and is always smiling.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. I am aware of the male carer that you mentioned and we took on board your comments. He was awarded the residents' star of the month for October in recognition of his kind care. Thank you.

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Review from S M (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

The overall standard of care is very good. My mother has been well looked after and the care staff are very good.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for your review. We loved having your mum stay with us and she told us that she had made some friends here.

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Review from T W (Son of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience

Have found the staff very caring, kind and considerate of both client, i.e. Mum and her family have particularly found the team leader/stroke management extremely helpful and pleasant.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. We have loved having your mum back to stay with us.

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Review from Deborah B (Daughter-in-law of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience
We couldn't fault it. Welcoming, helpful, patient, clean, spacious.

Excellent level of care and attention.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. Although your mum has only been here for a short while, she has settled in well and made some friends.

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Review from A C (Granddaughter of Resident) published on 7 August 2023 Submitted via Postal Card
Overall Experience

My nana receives incredible care from her key workers, I couldn't wish for a more happy, kind and attentive support group. It is really clear how much the staff of Acacia Mews Care Home - Avery Healthcare cares for their residents. The care home has not only wonderful facilities for its residents, but for the visitors too including the beautiful gardens, the cafeteria area and the complimentary coffee and tea machine. I have never seen my Nana happier! A big thank you to all the staff at Acacia Mews for making my nana smile every day.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for you wonderful review. It is wonderful to see your Nana smiling and her key workers continue to ensure her days are filled with happiness.

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Review from A W (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card
Overall Experience

Mum is very well looked after and is made very comfortable. The staff are caring and professional. I feel lucky that Acacia Mews was here when we needed them as it got increasingly difficult to care for Mum at home.

Reply from Deby Mews, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. Your Mum has settled in very well, particularly in her new room.

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Review from C F (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card
Overall Experience

I am extremely happy with the care my father is receiving. The staff are so nice, helpful, hardworking and genuinely care. And very compassionate. The home is very clean and well-staffed. Nothing is too much trouble for the carers. The food is amazing, I am very pleased that my father is in Acacia Mews.

Reply from Deby Mews, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your feedback. Your dad has settled in well at Acacia Mews and it has been a pleasure to support him. He particularly enjoys the ball games and watching tennis on the big-screen TV.

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Review from F T (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience

All staff members are dedicated and caring. Rooms are well maintained and kept and comfortable.

Reply from Deby Ohare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review. Our housekeeping team work hard to ensure rooms are kept clean and inviting.

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Review from L W (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

One member of staff in particular is very helpful at all times along with the rest of the staff. Very caring and helpful.

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Review from S D (Wife of Resident) published on 21 May 2023 Submitted via Postal Card
Overall Experience

This is my husband's second visit to Acacia Mews Care Home. We are both extremely happy with everything and the staff are very friendly and helpful. Nothing is too much trouble, there was even a beautiful flower arrangement in his room upon his arrival with a welcome note! I would highly recommend Acacia Mews and will definitely be back.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5* rating. We are delighted to hear that your husband enjoyed his second visit to our home and was made to feel welcome on arrival. We would be happy to welcome him back at any time should the need arise. Best wishes.

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Review from M F (Son of Resident) published on 23 March 2023 Submitted via Postal Card
Overall Experience
Mother has been happy in Acacia Mews Care Home due to the care and attention of all the staff.

She was placed her for respite but is still here after seven months due to help of all here.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We are so pleased...  

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Review from James T (Son of Resident) published on 23 March 2023 Submitted via Postal Card
Overall Experience

Very nice staff and always helpful for anything I ask. My father always seems happy whenever I visit.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your father, giving you and your family the peace of mind that you deserve. Best wishes

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

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