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Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
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The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

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9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

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Showing 192 reviews matching selected criteria
Review from K W (Son of Resident) published on 17 March 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident for one year. During that time she has experienced the residential unit and the dementia unit. The staff are always helpful and pleasant. The facilities are excellent and comparable with other homes that charge much more. We are very satisfied with the services provisions.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the care provided by our dedicated staff team. It is a true pleasure to have your mother living with us, as part of our loving care community. Best wishes

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Review from H Q (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card
Overall Experience

My lovely mum has vascular dementia and has been in Acacia Mews for nearly three years now. The staff are lovely. Mum always looks well cared for and is very content. They use a lot of music and I know that reaches through the mental fog to her and she always enjoys herself. I can relax knowing she is well cared for and safe at Acacia Mews.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes

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Review from G F (Daughter of Resident) published on 16 March 2023 Submitted via Postal Card
Overall Experience
Staff are attentive and caring and give a personal touch to their care.

Nothing is too much trouble. Feel assured that my dad is well cared for.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your dad living with us, giving you and your family peace of mind. Best wishes,

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Review from Graham C (Son of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience

It has been an excellent start in Dads 'new' life. The care and carers have been fantastic.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. Best wishes.

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Review from David Y (Son of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience

I cannot express my gratitude to the Acacia Mews staff for the lovely way they looked after my mum. Although here for only a short time, she was very happy in the home. I would hope to live here myself when the time comes!

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. It was a true pleasure to care for your mum in the loving care community that we create, giving you and your family peace of mind. Thank you for your kind words. Best wishes.

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Review from Rosemarie M (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Staff on the Primrose floor are very caring and attentive to Mum's needs, friendly and welcoming. Mum's room is very homely and comfortable near to all the facilities and the dining room. She can do what she feels like, either mixing with other residents or having a bit of time in the capable care of the staff.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mum living with us as part of our loving care community. Best wishes.

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Review from Ann R (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

I have been very pleased with the care my mum has received. The staff are all helpful and communicate to solve any care problems. The rooms are very comfortable and a good size.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from V K (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

My mother has now been a resident for the past five months. From the preparation to her actually moving in I cannot fault the staff - we were kept up to date and made to feel comfortable with what was a hard decision for all the family. The staff give regular updates on Mum at every visit. She is very happy here and thoroughly enjoys the food and the friendliness of the staff.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to know...  

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Review from J S (Respite Resident) published on 30 June 2022 Submitted via Postal Card
Overall Experience

One week respite stay after heart attack my mum thoroughly enjoyed her stay here resting and recovering. Her highlight was the lovely home-cooked meals and being able to sit out in the garden.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. It was a pleasure to care for your mother during her short stay with us. We are delighted to hear that this was a happy and comfortable experience for your mother and she is welcome back anytime should she need our care. Best Wishes.

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Review from Lucy G (Granddaughter of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

Great friendly staff, always a smile on their faces. So helpful. Have made Nan feel so welcome and settled in through the covid period. Have great activities now opening up for family to come and celebrate with their loved ones. Great food for the jubilee and had a sing-along. Great atmosphere within the home and can't recommend it enough.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. We understand that the Covid-19 pandemic was extremely difficult for everybody and welcome the fact that we can now invite visitors back into the home to enjoy the activities organised by...  

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Review from Patricia G (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

I can see Mum is looked after extremely well with much care and dignity. She enjoyed the jubilee tea and singing. Such gorgeous cakes and especially the jubilee cake.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. I am so pleased that you feel your Mum's care needs are being well met, the team work extremely hard to deliver person-centred...  

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Review from Brian J (Son of Resident) published on 14 September 2021 Submitted via Postal Card
Overall Experience

My mother has been extremely well cared for, the staff are very kind and attentive. The administration and communication is first class and I could not be happier that my mother will be extremely well looked after. She is in the Avery home in Hatfield, she is very happy and comments on how well she is cared for. Nothing is too much trouble. She comments on how good the food is. I cannot recommend highly enough.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your amazing 5-star ratings. We are delighted to hear how well your mother has settled into her new home, it is a true pleasure to have her as part of our loving, care community. Our highly trained staff team go above the...  

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Review from Martyn H (Son of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience

The management and staff at Acacia Mews were simply lovely. I would have no hesitation in recommending Acacia Mews to friends and family if they needed this level of care for themselves or loved ones.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. Your kind words about our home and staff team are truly invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.

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Review from I M (Son of Resident) published on 13 August 2021 Submitted via Postal Card
Overall Experience

All the staff are very friendly. Everything about the home is perfect.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. It is lovely to hear such positive feedback about our home and the staff. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.

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Review from Susan B (Resident / Service User) published on 28 July 2021 Submitted via Postal Card
Overall Experience

All of the carers have been exceptionally kind to me for the whole of my stay. They quickly learnt to cope with my peculiar needs - post major shoulder replacement surgery - very quickly. The night staff are also extremely kind and help me - although I didn't need much help in the night!

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews. We are delighted to hear how comfortable you felt whilst staying here. Our dedicated staff team go above the standards to ensure each resident receives an exceptional level of care and cater for each individual's needs. It was a pleasure to have you as part of our community, you are welcome here any time. Best Wishes, Ryan.

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Review from Denise S (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

Very good, friendly staff. Extremely helpful. Good care for my mother. The home is clean and tidy and beautifully decorated.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. We are delighted to hear how well your mother has settled in and it is a pleasure to have her as part of our loving care community here. It is great to hear how satisfied you are with the exceptional level of care our highly trained staff team deliver...  

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Review from Susan B (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card
Overall Experience

My Mum is very happy at Acacia Mews Care Home. She has settled in nicely with the help of very caring staff. When I visit her she is always very positive about the staff. She enjoys the food and is well cared for. There is a great range of activities and she had lots of company. Overall I am really pleased, we are extremely satisfied with the home.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. We are so delighted to hear how well your mother has settled into her new home here. We pride ourselves in delivering an exceptional level of care whilst creating a loving, fun, care community in which our residents live at. As mentioned, our residents...  

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Review from C S (Niece of Resident) published on 14 July 2021 Submitted via Postal Card
Overall Experience

Staff friendly, care home clean and bright relaxed and happy atmosphere.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating the loving care community that our residents live within. Best wishes, Rachel.

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Review from J T (Friend of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

Our friend is very happy here. She feels cared for and enjoys the food very much. The staff are all very caring and, as a friend, I am always made to feel welcome. The environment is very calm and relaxed. I feel very reassured knowing my friend is here.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. Our residents are always encouraged to invite friends/family to visit them; you are welcome back anytime. Best wishes.

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Review from Mark S (Son-in-law of Resident) published on 3 February 2021 Submitted via Postal Card
Overall Experience

After much research, my wife and I are blessed that we have found a great care home for my Mother in Law. This gives us peace of mind and confidence that she is being professionally looked after 24/7. I want to thank all the staff for their professionalism, kindness and care. We feel welcomed when we come to see my Mother in Law and our questions, concerns and requests are dealt with promptly, and with a smile. God bless you and thank you once again as my Mother in Law feels safe, happy and well-fed.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. We are delighted to hear such kind words about our staff team which are truly invaluable to us. It is a great pleasure to have your Mother-in-Law as a resident in our loving care community. Our highly trained staff team go above the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

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