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- Acacia Mews Care Home - Avery Healthcare

The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Care Provided by Acacia Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Deborah O'Hara(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Acacia Mews Care Home - Avery Healthcare Reviews (192)
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.
My mother has been a resident for one year. During that time she has experienced the residential unit and the dementia unit. The staff are always helpful and pleasant. The facilities are excellent and comparable with other homes that charge much more. We are very satisfied with the services provisions.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the care provided by our dedicated staff team. It is a true pleasure to have your mother living with us, as part of our loving care community. Best wishes
My lovely mum has vascular dementia and has been in Acacia Mews for nearly three years now. The staff are lovely. Mum always looks well cared for and is very content. They use a lot of music and I know that reaches through the mental fog to her and she always enjoys herself. I can relax knowing she is well cared for and safe at Acacia Mews.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes
Nothing is too much trouble. Feel assured that my dad is well cared for.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your dad living with us, giving you and your family peace of mind. Best wishes,
It has been an excellent start in Dads 'new' life. The care and carers have been fantastic.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. Best wishes.
I cannot express my gratitude to the Acacia Mews staff for the lovely way they looked after my mum. Although here for only a short time, she was very happy in the home. I would hope to live here myself when the time comes!
Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. It was a true pleasure to care for your mum in the loving care community that we create, giving you and your family peace of mind. Thank you for your kind words. Best wishes.
Staff on the Primrose floor are very caring and attentive to Mum's needs, friendly and welcoming. Mum's room is very homely and comfortable near to all the facilities and the dining room. She can do what she feels like, either mixing with other residents or having a bit of time in the capable care of the staff.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mum living with us as part of our loving care community. Best wishes.
I have been very pleased with the care my mum has received. The staff are all helpful and communicate to solve any care problems. The rooms are very comfortable and a good size.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
My mother has now been a resident for the past five months. From the preparation to her actually moving in I cannot fault the staff - we were kept up to date and made to feel comfortable with what was a hard decision for all the family. The staff give regular updates on Mum at every visit. She is very happy here and thoroughly enjoys the food and the friendliness of the staff.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to know...
One week respite stay after heart attack my mum thoroughly enjoyed her stay here resting and recovering. Her highlight was the lovely home-cooked meals and being able to sit out in the garden.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield. It was a pleasure to care for your mother during her short stay with us. We are delighted to hear that this was a happy and comfortable experience for your mother and she is welcome back anytime should she need our care. Best Wishes.
Great friendly staff, always a smile on their faces. So helpful. Have made Nan feel so welcome and settled in through the covid period. Have great activities now opening up for family to come and celebrate with their loved ones. Great food for the jubilee and had a sing-along. Great atmosphere within the home and can't recommend it enough.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. We understand that the Covid-19 pandemic was extremely difficult for everybody and welcome the fact that we can now invite visitors back into the home to enjoy the activities organised by...
I can see Mum is looked after extremely well with much care and dignity. She enjoyed the jubilee tea and singing. Such gorgeous cakes and especially the jubilee cake.
Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. I am so pleased that you feel your Mum's care needs are being well met, the team work extremely hard to deliver person-centred...
My mother has been extremely well cared for, the staff are very kind and attentive. The administration and communication is first class and I could not be happier that my mother will be extremely well looked after. She is in the Avery home in Hatfield, she is very happy and comments on how well she is cared for. Nothing is too much trouble. She comments on how good the food is. I cannot recommend highly enough.
Thank you for taking the time to review Acacia Mews Care Home and for your amazing 5-star ratings. We are delighted to hear how well your mother has settled into her new home, it is a true pleasure to have her as part of our loving, care community. Our highly trained staff team go above the...
The management and staff at Acacia Mews were simply lovely. I would have no hesitation in recommending Acacia Mews to friends and family if they needed this level of care for themselves or loved ones.
Thank you for taking the time to review Acacia Mews Care Home. Your kind words about our home and staff team are truly invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.
All the staff are very friendly. Everything about the home is perfect.
Thank you for taking the time to review Acacia Mews Care Home. It is lovely to hear such positive feedback about our home and the staff. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.
All of the carers have been exceptionally kind to me for the whole of my stay. They quickly learnt to cope with my peculiar needs - post major shoulder replacement surgery - very quickly. The night staff are also extremely kind and help me - although I didn't need much help in the night!
Thank you for reviewing Acacia Mews. We are delighted to hear how comfortable you felt whilst staying here. Our dedicated staff team go above the standards to ensure each resident receives an exceptional level of care and cater for each individual's needs. It was a pleasure to have you as part of our community, you are welcome here any time. Best Wishes, Ryan.
Very good, friendly staff. Extremely helpful. Good care for my mother. The home is clean and tidy and beautifully decorated.
Thank you for reviewing Acacia Mews Care Home. We are delighted to hear how well your mother has settled in and it is a pleasure to have her as part of our loving care community here. It is great to hear how satisfied you are with the exceptional level of care our highly trained staff team deliver...
My Mum is very happy at Acacia Mews Care Home. She has settled in nicely with the help of very caring staff. When I visit her she is always very positive about the staff. She enjoys the food and is well cared for. There is a great range of activities and she had lots of company. Overall I am really pleased, we are extremely satisfied with the home.
Thank you for reviewing Acacia Mews Care Home. We are so delighted to hear how well your mother has settled into her new home here. We pride ourselves in delivering an exceptional level of care whilst creating a loving, fun, care community in which our residents live at. As mentioned, our residents...
Staff friendly, care home clean and bright relaxed and happy atmosphere.
Thank you for taking the time to review Acacia Mews Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating the loving care community that our residents live within. Best wishes, Rachel.
Our friend is very happy here. She feels cared for and enjoys the food very much. The staff are all very caring and, as a friend, I am always made to feel welcome. The environment is very calm and relaxed. I feel very reassured knowing my friend is here.
Thank you for taking the time to review Acacia Mews Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. Our residents are always encouraged to invite friends/family to visit them; you are welcome back anytime. Best wishes.
After much research, my wife and I are blessed that we have found a great care home for my Mother in Law. This gives us peace of mind and confidence that she is being professionally looked after 24/7. I want to thank all the staff for their professionalism, kindness and care. We feel welcomed when we come to see my Mother in Law and our questions, concerns and requests are dealt with promptly, and with a smile. God bless you and thank you once again as my Mother in Law feels safe, happy and well-fed.
Thank you for taking the time to review Acacia Mews Care Home. We are delighted to hear such kind words about our staff team which are truly invaluable to us. It is a great pleasure to have your Mother-in-Law as a resident in our loving care community. Our highly trained staff team go above the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
Meet the Team (8)

I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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