Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 159 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)

Acacia Mews Care Home - Avery Healthcare Reviews (159)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.771) out of 10, based on 77 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 159 reviews.

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Review from Clive G (Son-in-law of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the present circumstances, we are unable to comment on some of the questions.
Our experience is that my mother-in-law has been treated extremely well and all the staff we have encountered have been friendly, professional and helpful.
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Review from M W (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for approximately eight months and at all times well cared for with dignity and compassion. All the carers were brilliant, kind, cheerful, and accommodating. At Christmas, the home and carers could not have provided a more memorable and happy last Christmas for my Mum, myself,
husband, and daughter. It was without a doubt the best Christmas day we all have ever had. Thank you!! Acacia has a family environment, a home from home. My daughter and I will miss the other residents, bless them all.
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Review from Neil M (Son of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Acacia Mews for almost a year and she has been very happy with every aspect of the care she receives.
I came over from Canada so that my brother and I could find Mum the best facility and care near her and my brothers home of Welwyn Garden City.
We visited a few care homes,
but none compared to Acacia Mews. As it turned out we could not have picked a better place.
My brother and I know that Mum is safe and extremely well cared for and that means a lot, especially for me living so far away in Canada.
For Mums first six weeks there, I was visiting her every day and got to know some of the staff and I have to say, they are brilliant.
My thanks go to all who care for Mum, in room 22.
Please be safe and stay well.
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Review from C F (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring. My mother, in general, tells me she is happy with the care she receives.
From my mother's feedback, she is not always happy with the food. From my observations, I find the weekend entertainment non-existant and feel that she would benefit from some form of entertainment
at the weekend.
Reply from Angus Matthew, Senior Marketing Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for your review with us, we have taken your comments on board with regards the entertainment at weekends and the Culinary department.


We do pride ourselves at Avery at listening to feedback, positive and negative. Acacia Mews have regular meetings with all departments and will definitely feed this back. Within our monthly resident meetings both food and well being is always discussed. Please feel free to attend.


Many thanks for this feedback.


Julie Ricci
Manager.

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Review from C S (Husband of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my wife is being looked after. She seems to have a good relationship with the staff. Very good management.
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Review from S S (Son of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by my visit to my mother. The home was very clean, tidy and the staff very helpful and friendly, with little evidence of the institution atmosphere you can encounter. There was a good range of activities, the staff took the initiative with new patients and helped them to settle. Staff
also took time to talk to visitors aboth their relatives. Very impressed.
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Review from A F (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome at reception. Staff are friendly and helpful. The food is good and they will always do you something else if you don't like what is on the menu. The door to the manager's office is always open (unless there is a meeting) and they are very approachable.
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Review from Brian F (Son-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful and courteous, always clean and tidy. Always got time to talk to you about anything.
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Review from Laura V (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Mews, I feel, is a well managed and organised home. The care staff are always thoughtful, loving and warm and nothing ever appears to be too much trouble. Their concern for my father's wellbeing is paramount and this month he loved to a new room which continues to meet his needs now that he has
easy wheelchair access to the garden. Maintenance, kitchen and serving staff are also extremely helpful.
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Review from E M (Niece of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very pleasant home. Staff attentive and helpful. Would highly recommend this home if asked.
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Review from M R (Niece of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very positive. It is always very difficult when asked to write a review of a care home as it is impossible to know how things are when you're not present all the time.
I have always felt the day staff (including support, resident and relative) excellent. All other options either good or excellent.
I have, on many occasion recommended Acacia Mews to others in search of a good/excellent care home. Could always do with more staff.
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Review from John B (Brother of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring, well-managed home.
My sister has been here for 3 years and is very happy.
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Review from J W (Granddaughter of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had to find a care home for my grandmother in a hurry. The staff were very helpful and accommodating and more importantly very friendly and settled Nana in very well. She is really happy and glad to become a full-time resident. It's also a friendly place for the visitors to come to and the office
staff are very polite and pleasant.
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Review from Eilleen M (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came here for respite in April and has remained here. The home is lovely and clean and the residents are very well cared for. My mother enjoys the food and has settled in very well.
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Review from Andrew R (Son of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is given to my 93-year-old mother with dementia. The staff are very efficient, well trained, conscientious, evidencing a personal touch at all times. Good feedback is always given to me when requested. I am totally reassured that my mum is safely and professionally looked after at all
times.
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Review from D A (Daughter-in-law of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and cleanliness with a variety of entertainment make this home number 1. The meals are outstanding and all staff treat residents with great respect and care.
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Review from Robert H (Son of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and helpful. The home is clean and tidy and I am very happy with the care my mother is receiving. I would be happy to recommend the home to other people.
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Review from Audry F (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Mews is welcoming, friendly and homely. The staff always put the residents first.
The food is very good and the activities offered are varied and interesting. The door to the manager's office is always open so they are very approachable should you need to speak about anything.
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Review from W D (Son of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother in her comfortable room most evenings over a period to two and a half years until her death in January. The staff were born attentive and kind. We all became good friends and I am grateful to all of them.
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Review from Laraine F (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found this home to be very bright, cheerful and welcoming. The staff are very friendly and helpful. I am reassured that my mother is safe and well looked after.
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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (717 Excellents x 5) + (183 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 913 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

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