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Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
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The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

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9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

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Showing 192 reviews matching selected criteria
Review from Annie S (Resident / Service User) published on 1 February 2021 Submitted via Postal Card
Overall Experience

Have been here four weeks, since 22nd December 2020. Treated with consideration and kindness, pleasant atmosphere, can't speak too highly of all staff, always happy to listen and help.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home, your kind words are truly invaluable to us. Our staff team are delighted to hear how quickly you have settled into the loving environment that we create. Best wishes Rachel.

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Review from R A (Husband of Resident) published on 28 January 2021 Submitted via Postal Card
Overall Experience

I found the care support excellent with a constant team being very kind, patient and sympathetic. The food which I received was excellent and varied and substantial.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. It is great to hear just how satisfied you are with our home and the highly trained staff team which go above and beyond each day to deliver the exceptional level of care our residents deserve. Best Wishes, Ryan.

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Review from Robert S (Resident / Service User) published on 28 January 2021 Submitted via Postal Card
Overall Experience

My wife and I have been here four weeks, arrived 22nd December 2020 and have settled down very well. Treated with kindness and consideration and kindness of all staff. Very pleased and happy, they are eager to listen and help.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. We are delighted to hear that both you and your wife have settled in well in our care community. Your kind words are truly invaluable to us and it is a pleasure to have you both live here. Our staff team ensure to always go above the standards to provide the highest quality of care that our residents deserve. Best Wishes, Ryan.

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Review from M P (Niece of Resident) published on 14 December 2020 Submitted via Postal Card
Overall Experience

It has been a difficult year for my uncle but the staff have done a fantastic job of taking such good care of him. When I was able to get in for a visit I was so happy to see how well he looked and how relaxed he was. Well done all. We appreciate all your support.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. We are so delighted to hear how satisfied you are with our home. Our highly trained staff team always go above and beyond to ensure that each of our residents feels safe and comfortable. We are so glad to hear that your uncle feels at home here and it is a pleasure to have him as one of our residents.

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Review from Siobhan L (Granddaughter of Resident) published on 9 December 2020 Submitted via Postal Card
Overall Experience

Lovely visit to see my nan today. All of the staff were helpful and friendly. My nan is very happy today and looks well cared for. In these strange covid times, I understand that some activities may not be being undertaken, which is a shame, but hopefully will be resumed asap.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. You can be reassured that the well-being of our residents is our primary concern and that the well-being and activities co-ordinators are always looking at new ways to keep our residents active, albeit in a safe manner in the current climate. Best wishes Rachel

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Review from Jayne B (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card
Overall Experience

Very pleased with my mums care. The ladies are all so kind. Its a tough time and they cope very well.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. It is wonderful to hear how satisfied you are with our home during these uncertain times. Our staff team have continued to display an exceptional level of care to all our residents, to ensure they feel welcome and part of our amazing community. Best wishes Rachel

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Review from P G (Son of Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience

Overall very good standards of care with committed carers. Buildings and facilities are also very good. Unfortunately, during recent times, the activities for residents have been sadly lacking. This is a real shame as my mother values those extremely highly, and they are vital for her physical and mental well-being.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for reviewing Acacia Mews Care Home. It is wonderful to hear how satisfied you are with our home and facilities. You can be reassured that the well-being of our residents is our primary concern and that our well-being and activities co-ordinators are always looking at new ways to keep our residents active, albeit in a safe manner in the current climate. Best Wishes.

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Review from Emma F (Daughter of Resident) published on 4 December 2020 Submitted via Postal Card
Overall Experience

Mum has been well cared for. The staff have been loving and caring towards mum at a very difficult time. I am thankful that they are so kind.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. Your kind words are invaluable to us and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Helen G (Granddaughter of Resident) published on 26 November 2020 Submitted via Postal Card
Overall Experience

Every encounter with home and staff has been positive. Nan has improved greatly since she has moved here especially under such difficult circumstances.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. I am so pleased to hear that your grandmother has settled into our home, our highly trained staff always ensure that our residents feel comfortable and at home in the loving community that we create. Kind regards Rachel.

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Review from L L (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card
Overall Experience

It was lovely to see my Dad again after 9 weeks. Acacia Mews has done an excellent job of making us feel as safe as possible. The home did an excellent job of making his 90th birthday as special as possible. Such a shame we could not have a family party.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. The staff team will be delighted to hear this. Best wishes Rachel.

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Review from N S (Daughter of Resident) published on 19 November 2020 Submitted via Postal Card
Overall Experience

I feel assured that my mother is being very well looked after. We are kept informed when we need to be and everyone is very kind and helpful.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your lovely feedback. Your kind words are invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Molly W (Friend of Resident) published on 19 November 2020 Submitted via Postal Card
Overall Experience

My best friend has been in your care for eight years following a stroke. Acacia Mews is an incredible establishment. I was an SRN for forty years so your superb care is very much appreciated by me. Should I need care in the future you would be my first choice. My sincere thanks to all your staff, cleaners, chefs, receptionists, nurses, doctors, social workers, care assistants.

Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your heartfelt feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Mitchell J (Son of Resident) published on 10 November 2020 Submitted via Postal Card
Overall Experience

My father has been a resident of Acacia Mews for almost 4 and a half years and during this time has been looked after very well. The care and kindness of all staff continues to shine through. Communication during the last very trying six months has been very good. I am grateful that my father is at this facility.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for such lovely feedback. Your kind words are truly invaluable to us and our staff team will be delighted to hear this. Best Wishes, Ryan.

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Review from Clive G (Son-in-law of Resident) published on 23 October 2020 Submitted via Website
Overall Experience
Due to the present circumstances, we are unable to comment on some of the questions.

Our experience is that my mother-in-law has been treated extremely well and all the staff we have encountered have been friendly, professional and helpful.

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Review from M W (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card
Overall Experience

My mother was a resident for approximately eight months and at all times well cared for with dignity and compassion. All the carers were brilliant, kind, cheerful, and accommodating. At Christmas, the home and carers could not have provided a more memorable and happy last Christmas for my Mum, myself, husband, and daughter. It was without a doubt the best Christmas day we all have ever had. Thank you!! Acacia has a family environment, a home from home. My daughter and I will miss the other residents, bless them all.

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Review from Neil M (Son of Resident) published on 10 June 2020 Submitted via Website
Overall Experience
My mother has now been in Acacia Mews for almost a year and she has been very happy with every aspect of the care she receives.
I came over from Canada so that my brother and I could find Mum the best facility and care near her and my brothers home of Welwyn Garden City.
We visited a few care homes, but none compared to Acacia Mews. As it turned out we could not have picked a better place.
My brother and I know that Mum is safe and extremely well cared for and that means a lot, especially for me living so far away in Canada.
For Mums first six weeks there, I was visiting her every day and got to know some of the staff and I have to say, they are brilliant.
My thanks go to all who care for Mum, in room 22.

Please be safe and stay well.

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Review from C F (Son of Resident) published on 26 September 2019 Submitted via Postal Card
Overall Experience
The staff are friendly and caring. My mother, in general, tells me she is happy with the care she receives.

From my mother's feedback, she is not always happy with the food. From my observations, I find the weekend entertainment non-existant and feel that she would benefit from some form of entertainment at the weekend.

Reply from Angus Matthew, Senior Marketing Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for your review with us, we have taken your comments on board with regards the entertainment at weekends and the Culinary department.

We do pride ourselves at Avery at listening to feedback, positive and negative. Acacia Mews have regular meetings with all departments and will...  

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Review from C S (Husband of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience

I am very happy with the way my wife is being looked after. She seems to have a good relationship with the staff. Very good management.

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Review from S S (Son of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience

Very impressed by my visit to my mother. The home was very clean, tidy and the staff very helpful and friendly, with little evidence of the institution atmosphere you can encounter. There was a good range of activities, the staff took the initiative with new patients and helped them to settle. Staff also took time to talk to visitors aboth their relatives. Very impressed.

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Review from Laura V (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

Acacia Mews, I feel, is a well managed and organised home. The care staff are always thoughtful, loving and warm and nothing ever appears to be too much trouble. Their concern for my father's wellbeing is paramount and this month he loved to a new room which continues to meet his needs now that he has easy wheelchair access to the garden. Maintenance, kitchen and serving staff are also extremely helpful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

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Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

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