Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 159 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)

Acacia Mews Care Home - Avery Healthcare Reviews (159)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.771) out of 10, based on 77 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 159 reviews.

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Review from A W (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well looked after and is made very comfortable. The staff are caring and professional. I feel lucky that Acacia Mews was here when we needed them as it got increasingly difficult to care for Mum at home.
Reply from Deby Mews, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your review. Your Mum has settled in very well, particularly in her new room.

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Review from C F (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my father is receiving. The staff are so nice, helpful, hardworking and genuinely care. And very compassionate. The home is very clean and well-staffed. Nothing is too much trouble for the carers. The food is amazing, I am very pleased that my father is in Acacia Mews.
Reply from Deby Mews, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your feedback. Your dad has settled in well at Acacia Mews and it has been a pleasure to support him. He particularly enjoys the ball games and watching tennis on the big-screen TV.

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Review from F T (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff members are dedicated and caring. Rooms are well maintained and kept and comfortable.
Reply from Deby Ohare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review. Our housekeeping team work hard to ensure rooms are kept clean and inviting.

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Review from L W (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff in particular is very helpful at all times along with the rest of the staff. Very caring and helpful.
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Review from S D (Wife of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my husband's second visit to Acacia Mews Care Home. We are both extremely happy with everything and the staff are very friendly and helpful. Nothing is too much trouble, there was even a beautiful flower arrangement in his room upon his arrival with a welcome note! I would highly recommend Acacia
Mews and will definitely be back.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5* rating. We are delighted to hear that your husband enjoyed his second visit to our home and was made to feel welcome on arrival. We would be happy to welcome him back at any time should the need arise. Best wishes.

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Review from M F (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been happy in Acacia Mews Care Home due to the care and attention of all the staff.
She was placed her for respite but is still here after seven months due to help of all here.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We are so pleased that she decided to make her respite stay a permanent one and become a part of our Acacia Mews family. Best wishes.

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Review from James T (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice staff and always helpful for anything I ask. My father always seems happy whenever I visit.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your father, giving you and your family the peace of mind that you deserve. Best wishes

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Review from K W (Son of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for one year. During that time she has experienced the residential unit and the dementia unit. The staff are always helpful and pleasant. The facilities are excellent and comparable with other homes that charge much more. We are very satisfied with the services provisions.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the care provided by our dedicated staff team. It is a true pleasure to have your mother living with us, as part of our loving care community. Best wishes

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Review from H Q (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum has vascular dementia and has been in Acacia Mews for nearly three years now. The staff are lovely. Mum always looks well cared for and is very content. They use a lot of music and I know that reaches through the mental fog to her and she always enjoys herself. I can relax knowing she
is well cared for and safe at Acacia Mews.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes

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Review from G F (Daughter of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are attentive and caring and give a personal touch to their care.
Nothing is too much trouble. Feel assured that my dad is well cared for.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your dad living with us, giving you and your family peace of mind. Best wishes,

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Review from Graham C (Son of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been an excellent start in Dads 'new' life. The care and carers have been fantastic.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. Best wishes.

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Review from David Y (Son of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude to the Acacia Mews staff for the lovely way they looked after my mum. Although here for only a short time, she was very happy in the home. I would hope to live here myself when the time comes!
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. It was a true pleasure to care for your mum in the loving care community that we create, giving you and your family peace of mind. Thank you for your kind words. Best wishes.

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Review from Rosemarie M (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff on the Primrose floor are very caring and attentive to Mum's needs, friendly and welcoming. Mum's room is very homely and comfortable near to all the facilities and the dining room. She can do what she feels like, either mixing with other residents or having a bit of time in the capable care of
the staff.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mum living with us as part of our loving care community. Best wishes.

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Review from Ann R (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care my mum has received. The staff are all helpful and communicate to solve any care problems. The rooms are very comfortable and a good size.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from V K (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident for the past five months. From the preparation to her actually moving in I cannot fault the staff - we were kept up to date and made to feel comfortable with what was a hard decision for all the family. The staff give regular updates on Mum at every visit. She is very
happy here and thoroughly enjoys the food and the friendliness of the staff.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to know that your mother is settling in well and enjoying the choice of meals provided by our talented culinary team. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from J S (Respite Resident) assisted by family/friend published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One week respite stay after heart attack my mum thoroughly enjoyed her stay here resting and recovering. Her highlight was the lovely home-cooked meals and being able to sit out in the garden.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield. It was a pleasure to care for your mother during her short stay with us. We are delighted to hear that this was a happy and comfortable experience for your mother and she is welcome back anytime should she need our care. Best Wishes.

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Review from Lucy G (Granddaughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great friendly staff, always a smile on their faces. So helpful. Have made Nan feel so welcome and settled in through the covid period. Have great activities now opening up for family to come and celebrate with their loved ones. Great food for the jubilee and had a sing-along. Great atmosphere within
the home and can't recommend it enough.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. We understand that the Covid-19 pandemic was extremely difficult for everybody and welcome the fact that we can now invite visitors back into the home to enjoy the activities organised by our talented well-being team with their loved ones. We are delighted to hear that your nan is happy and settled in the loving care community that we create. Best wishes, Rachel.

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Review from Patricia G (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see Mum is looked after extremely well with much care and dignity. She enjoyed the jubilee tea and singing. Such gorgeous cakes and especially the jubilee cake.
Reply from Rachel Aran, Marketing Administrator at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home in Hatfield and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. I am so pleased that you feel your Mum's care needs are being well met, the team work extremely hard to deliver person-centred care. It is also lovely to hear that the Queen's Jubilee celebrations organised by our talented well-being team were so well received and the cakes were thoroughly enjoyed. Best wishes, Rachel.

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Review from Brian J (Son of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been extremely well cared for, the staff are very kind and attentive. The administration and communication is first class and I could not be happier that my mother will be extremely well looked after. She is in the Avery home in Hatfield, she is very happy and comments on how well she
is cared for. Nothing is too much trouble. She comments on how good the food is. I cannot recommend highly enough.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home and for your amazing 5-star ratings. We are delighted to hear how well your mother has settled into her new home, it is a true pleasure to have her as part of our loving, care community. Our highly trained staff team go above the standards daily to ensure our residents enjoy life here and always feel comfortable, whilst providing an exceptional level of care. Best Wishes, Ryan.

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Review from Martyn H (Son of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff at Acacia Mews were simply lovely. I would have no hesitation in recommending Acacia Mews to friends and family if they needed this level of care for themselves or loved ones.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Mews Care Home. Your kind words about our home and staff team are truly invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (717 Excellents x 5) + (183 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 913 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

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