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- Acacia Mews Care Home - Avery Healthcare

The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Care Provided by Acacia Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Deborah O'Hara(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Acacia Mews Care Home - Avery Healthcare Reviews (192)
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.
The best in the district.
Thank you for taking the time to leave a review for Acacia Mews Care Home.
My mum is showered daily and always in clean clothes, she has 3 lovely meals a day and in-between meals she has tea, cake and biscuits.
My mum has a lovely room with direct access to the garden, her room is always clean and tidy.
Overall I highly recommend Acacia Mews, lovely staff, great facilities and plenty of activities for residents to take part in.
Thank you for taking the time to leave Acacia Mews a five-star review. I will pass your kind comments to the team. Your Mum is a pleasure to know and to care for.
My Nan has been at Acacia Mews Care Home for 5 months and I cannot believe the change in her. It's like she has a new lease of life. She has made friends and is eating better. The food is fantastic and tasty, and plenty of choice. The carers are so kind, nothing is too much trouble. My Nan joins in lots of activities, she loves the exercise classes and quizzes. She walks better and eats better. I can't thank Acacia Mews enough. The best decision my family made was to choose this home for my Nan.
Thank you so much for taking the time to leave a 5-star review for Acacia Mews. Your Nan has settled in very well and made a lot of friends. I will ensure your kind comments are passed on to the team.
Staff very friendly and welcoming, Dad very happy and certainly has improved in the home.
Thank you so much for taking the time to leave a review for Acacia Mews. Your dad has settled in well and we enjoy having him here.
Excellent, fantastic.
Thank you for taking the time to leave a 5-star review. We are very proud of our team at Acacia Mews, and the 5-star care we deliver.
All staff friendly and approachable.
Thank you so much for taking the time to leave Acacia Mews a review. Your mum did quickly settle in and make friends. It was a pleasure to care and support her
The team leader and her team take excellent care of her, which we appreciate greatly.
Thank you so much for the wonderful 5 star review. I will pass your comments onto to the team leader to share with her team.
Our mother receives respect, kindness and thoughtfulness - plus the food is very good.
Thank you so much for taking the time to leave such wonderful feedback. I will pass this on to the team.
The team leader is exceptional; always prepared to go the extra mile to ensure that my father has all he needs - from chasing up meds and appointments to supervising the labelling of his clothes.
The place itself is very clean and comfortable and my 91-year-old father is very happy with Acacia Mews in every respect.
Thank you so much for taking the time to leave such a wonderful review. Your father has settled in well and made friends.
Although my father was only in Acacia Mews briefly until he sadly passed away, I found the staff to be very sympathetic and caring and would not hesitate in recommending the home.
Thank you for taking the time to leave a review for Acacia Mews. We loved having your father here, he did make us smile.
The staff are always loving kind and efficient. My brother and I are very pleased that she is in such a good care home!
It's such a relief to know she is well cared for.
Thank you so much for taking the time to leave a review for Acacia Mews. We really value your feedback and your comments will be passed on to the team.
He said "I hope you tell them it's first class!"
Well - it certainly is - without a doubt.
In every respect, I have received nothing but courteous and first-class attention and respect - so I know that you are giving my father the same.
I have seen such an improvement in my father's mental and physical well-being in the short time he has been with you.
Thank you for taking the time to leave a 5 star review. Your father has settled in well and it is lovely to see him joining in the activities and making friends.
My dad has been at Acacia Mews Care Home for approx 3 weeks and I have visited him 6 times and have been impressed with everything. On my first initial visit before my dad came here, I was concerned that piped music (rock music) was playing. I am pleased this has not occurred on later visits as my dad only listens to classic FM quietly in his room.
Thank you for taking the time to leave a review for Acacia Mews. We take on board your comments about the piped music, our residents have a variety of tastes in music and we try to accommodate them all in turn.
Very happy with the care Mum receives. The home is clean and well cared for. The staff are helpful and friendly.
Thank you so much for taking your time to leave us a review. Your mum is a wonderful lady and a pleasure to care for.
All staff very pleasant and friendly to visitors/relatives and attentive to residents.
The only concern, if you can call it that, is the system with regard to laundry.
Thank you for taking the time to write a review. We would be happy to discuss your concern regarding the laundry system with you when you next visit, your feedback is appreciated.
He said the food and atmosphere were great and has asked me to thank everyone concerned with his respite stay.
Excellent. Thank you so much!
Thank you for taking the time to write a review for Acacia Mews. It was a pleasure to meet and care for your father. He settled in well and made several friends.
Our mother and stepfather were well looked after during their 2-week respite stay at Acacia Mews. The lovely staff supported them to get more sociable and active again after a long period of being bedbound. Thank you so much to everyone.
Thank you so much for your 5* review. We are so pleased that your mother and step-father benefitted from their stay at Acacia Mews. We look forward to welcoming them back in the future.
My mother and her husband had their first respite in a care home here in February 2024. Everything was explained very clearly to them they settled in quickly with the support of lively excellent staff care, and they had the freedom to spend time together and apart in a way that worked for them. As relatives, we felt well-informed and supported by the staff team and we found it to have improved our parent's wellbeing.
Thank you so much for taking the time to leave a review for Acacia Mews. It is great to hear that their experience improved their wellbeing and we hope to see them again soon.
I would rate the Acacia Mews between good and excellent. At times my mother feels that some of the carriers lack patience but she suspects that they are tired after a long day's shift. Overall I am very happy with the care that my mother receives although she has found it difficult to adjust to being in a care home and the attendant lack of independence that this entails.
Thank you for your wonderful 5 star review. Your Mother has settled well and is gaining some of her independence back which is helping her adjust. Your feedback will be passed on the the care team.
The staff are all nice and welcoming. The care my mum receives is excellent. The staff are like friends and family. They make me feel so welcome.
Thank you for taking the time to leave a review for Acacia Mews. We are so happy that you feel so welcome and it is a pleasure to care for your mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
Meet the Team (8)

I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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