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- Acacia Mews Care Home - Avery Healthcare

The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.
Care is given from a dedicated team of professionals who respect the dignity of each individual.
Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.
Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
Care Provided by Acacia Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Deborah O'Hara (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Acacia Mews Care Home - Avery Healthcare Reviews (200)
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 82 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 200 reviews.
The staff have been very kind in looking after my mum. The home was very comfortable and a happy place.
The staff have been very kind in looking after my mum. The home was very comfortable and a happy place.
Thank you so much for taking the time to leave a 5-star review for Acacia Mews.
We really appreciate how well looked after Mum was. She was safe, warm, well-fed and well-looked after. The staff were kind, friendly and helpful.
We really appreciate how well looked after Mum was. She was safe, warm, well-fed and well-looked after. The staff were kind, friendly and helpful.
Thank you for taking the time to leave a 5-star review for Acacia Mews Care Home. I will pass your feedback on to the team.
I am really pleased with the exceptional are my father-in-law has received. The staff are very professional, helpful and kind.
I am really pleased with the exceptional are my father-in-law has received. The staff are very professional, helpful and kind.
Thank you for taking the time to leave a review for Acacia Mews Care Home. We will pass your comments onto the staff.
The care my father has received has been exceptional. All the staff are cheerful and helpful and there seems to be enough of them to cope well. The management have also been brilliant and prepared to go the extra mile. The key is that everyone seems to really care about the residents
The care my father has received has been exceptional. All the staff are cheerful and helpful and there seems to be enough of them to cope well. The management have also been brilliant and prepared to go the extra mile. The key is that everyone seems to really care about the residents
Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind words on to the team.
I am completely assured and confident that my husband is receiving the best possible care by first-class staff. He is warm and comfortable in a happy environment.
I am completely assured and confident that my husband is receiving the best possible care by first-class staff. He is warm and comfortable in a happy environment.
Thank you for taking the time to leave a review for Acacia Mews Care Home. Your husband is settling in well and the team are enjoying getting to know him.
My Father has spent two very comfortable years surrounded by caring and loving staff. They became his family, and we as a family are very grateful that we found such a wonderful place for him to pass the last years of his life. At the age of 92, he was not always the easiest resident, but his needs...
My Father has spent two very comfortable years surrounded by caring and loving staff. They became his family, and we as a family are very grateful that we found such a wonderful place for him to pass the last years of his life. At the age of 92, he was not always the easiest resident, but his needs were met and many of the staff went over and above their duties to make him feel comfortable and loved.
Thank you so much for taking the time to write such a wonderful a review for Acacia Mews. You Father will be greatly missed.
Excellent staff. Friendly.
Excellent staff. Friendly.
Thank you for taking the time to leave a 5-star review for Acacia Mews.
My father-in-law was in Acacia Mews Care Home for nearly two years and he felt part of a family. He was well looked after and his needs were addressed well beyond expectations. The diversity of ethnicities amongst the staff went a long way to provide the care that was shown to him. Overall he was...
My father-in-law was in Acacia Mews Care Home for nearly two years and he felt part of a family. He was well looked after and his needs were addressed well beyond expectations. The diversity of ethnicities amongst the staff went a long way to provide the care that was shown to him. Overall he was quite demanding but the staff met all his needs with love, care and understanding.
Thank you for taking the time to leave such a positive review for Acacia Mews. Your father in law was a wonderful man, very kind, and shared so many stories of his life with us. It was a pleasure to care for him.
I wanted to say how caring the staff are in this home. Mum is so well cared for and is happy in herself. We all feel blessed indeed to have found Acacia Mewss.
I wanted to say how caring the staff are in this home. Mum is so well cared for and is happy in herself. We all feel blessed indeed to have found Acacia Mewss.
Thank you so much for taking the time to leave Acacia Mews a fabulous 5-star review. I will pass your comments on to the staff.
I was impressed by the welcome I received when I was looking for a home...
I was impressed by the welcome I received when I was looking for a home for my Mum and that is still the same today. It feels like my Mum is at home. Communication with relatives is excellent and the relative's meetings are very informative.
Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind comments on to the team.
The best in the district.
The best in the district.
Thank you for taking the time to leave a review for Acacia Mews Care Home.
My mum is showered daily and always in clean clothes, she has 3 lovely meals a day and in-between meals she has tea, cake and biscuits.
My mum has a lovely room with direct access...
My mum is showered daily and always in clean clothes, she has 3 lovely meals a day and in-between meals she has tea, cake and biscuits.
My mum has a lovely room with direct access to the garden, her room is always clean and tidy.
Overall I highly recommend Acacia Mews, lovely staff, great facilities and plenty of activities for residents to take part in.
Thank you for taking the time to leave Acacia Mews a five-star review. I will pass your kind comments to the team. Your Mum is a pleasure to know and to care for.
My Nan has been at Acacia Mews Care Home for 5 months and I cannot believe the change in her. It's like she has a new lease of life. She has made friends and is eating better. The food is fantastic and tasty, and plenty of choice. The carers are so kind, nothing is too much trouble. My Nan joins in...
My Nan has been at Acacia Mews Care Home for 5 months and I cannot believe the change in her. It's like she has a new lease of life. She has made friends and is eating better. The food is fantastic and tasty, and plenty of choice. The carers are so kind, nothing is too much trouble. My Nan joins in lots of activities, she loves the exercise classes and quizzes. She walks better and eats better. I can't thank Acacia Mews enough. The best decision my family made was to choose this home for my Nan.
Thank you so much for taking the time to leave a 5-star review for Acacia Mews. Your Nan has settled in very well and made a lot of friends. I will ensure your kind comments are passed on to the team.
Staff very friendly and welcoming, Dad very happy and certainly has improved in the home.
Staff very friendly and welcoming, Dad very happy and certainly has improved in the home.
Thank you so much for taking the time to leave a review for Acacia Mews. Your dad has settled in well and we enjoy having him here.
Excellent, fantastic.
Excellent, fantastic.
Thank you for taking the time to leave a 5-star review. We are very proud of our team at Acacia Mews, and the 5-star care we deliver.
All staff friendly and approachable.
All staff friendly and approachable.
Thank you so much for taking the time to leave Acacia Mews a review. Your mum did quickly settle in and make friends. It was a pleasure to care and support her
The team leader and her team take excellent care of her, which we appreciate greatly.
The team leader and her team take excellent care of her, which we appreciate greatly.
Thank you so much for the wonderful 5 star review. I will pass your comments onto to the team leader to share with her team.
Our mother receives respect, kindness and thoughtfulness - plus the food is very good.
Our mother receives respect, kindness and thoughtfulness - plus the food is very good.
Thank you so much for taking the time to leave such wonderful feedback. I will pass this on to the team.
The team leader is exceptional; always prepared to go the extra mile to ensure that my father has all he needs - from chasing up meds and appointments to supervising the labelling of his clothes.
The place itself is very clean and comfortable and my...
The team leader is exceptional; always prepared to go the extra mile to ensure that my father has all he needs - from chasing up meds and appointments to supervising the labelling of his clothes.
The place itself is very clean and comfortable and my 91-year-old father is very happy with Acacia Mews in every respect.
Thank you so much for taking the time to leave such a wonderful review. Your father has settled in well and made friends.
Although my father was only in Acacia Mews briefly until he sadly passed away, I found the staff to be very sympathetic and caring and would not hesitate in recommending the home.
Although my father was only in Acacia Mews briefly until he sadly passed away, I found the staff to be very sympathetic and caring and would not hesitate in recommending the home.
Thank you for taking the time to leave a review for Acacia Mews. We loved having your father here, he did make us smile.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
Meet the Team (8)

I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to...
My name is Ana and I am 38yrs old.I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a...
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading...
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have...
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at...
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role...
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025....
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I...
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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