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Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield, Hertfordshire AL10 0FJ
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The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)
Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews Care Home - Avery Healthcare, Hatfield

Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...  

Care Provided by Acacia Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deborah O'Hara(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Acacia Mews Care Home - Avery Healthcare Reviews (192)

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9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.

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Showing 192 reviews matching selected criteria
Review from C L (Niece of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Very caring and good range of activities for residents.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. Your feedback will be passed onto the team.

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Review from S N (Niece of Resident) published on 21 November 2025 Submitted via Postal Card
Overall Experience

My aunt is very settled and safe here. She feels that it is home now. The staff are attentive and kind.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. Your Aunt have settled in so well and loves engaging in all the activities. I will pass your comments onto the team.

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Review from D L (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience
We were very happy with all the care everyone was so kind and helpful.
I would recommend Acacia Mews Care Home to everyone.

Thank you so much.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review and share your experience. We will pass on your kind comments to the team

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Review from Susan N (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Postal Card
Overall Experience

Acacia Mews is a lovely care home, can't fault anything, in fact I am so impressed that I would live here myself if I need to go into a care home.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. We are so pleased to hear your feedback, your comments will be passed on to the team.

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Review from P G (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

We received a warm, friendly welcome. The home is very clean with lots of facilities. We had a Sunday meal and it was very nice.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review and for sharing your experience.

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Review from N E (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

My mum was made to feel very welcome during her short stay and all the staff were obliging.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience with us. Our team works hard to create a caring, nurturing atmosphere and your recognition of their efforts means a lot to us all.

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Review from A F (Son of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

The staff, rooms and facilities are excellent and cannot be faulted.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review for Acacia Mews.

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Review from Carol H (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

This is our first day with mum coming in and everything so far is excellent.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a five star review for Acacia Mews. Its a pleasure to welcome your Mum to our family.

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Review from Anthony N (Son of Resident) published on 17 October 2025 Submitted via Postal Card
Overall Experience

Mum's first day here and were all very impressed. 5 stars.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review for Acacia Mews. We are so pleased to hear that you had a positive start

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Review from Stuart F (Son of Resident) published on 17 October 2025 Submitted via Postal Card
Overall Experience
Acacia was very welcoming from the moment we walked in; they were happy to answer all questions with no pressure.

Staff are very warm and friendly and always smiling. Mum seems very happy, which is the most important thing.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience and for leaving a five star review for Acacia Mews

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Review from Doretta H (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience
My mum was recently moved into Acacia Mews and so far we are all delighted!
The staff are all wonderful and have really taken time to get to know mum and help her settle in.

Spacious, clean and with excellent facilities. I'm so glad we made the decision to come here!

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a wonderful review for Acacia Mews Care Home. We really appreciate you sharing your experience. It is a pleasure to welcome your mum to our home.

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Review from Emma M (Granddaughter of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

The care staff were very friendly and professional at all times, especially Ana. Food, activities and care provided has been great.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review for Acacia Mews and sharing your experience. Should you need our services again, please do not hesitate to contact us.

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Review from R E (Son of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

Mum is with Acacia Mews for an initial 2 week respite visit. Our initial first impression is very favourable. A light, clean, spacious building with very attentive staff.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a lovely review for Acacia Mews and for sharing your experience. Should you need our services again in the furture, we would be more than happy to welcome your family back.

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Review from Rob N (Relative of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

Excellent care home - friendly, caring staff, wonderful food. Highly recommend!

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Review from Richard S (Son of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

The services provided by the team at Acacia Mews are excellent, and the staff are professional, experienced and empathetic. The facilities are first class. Unfortunately, my mother has not embraced the opportunity at this stage, choosing to return home for the time being.

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Review from D H (Respite Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

Excellent - a wonderful experience, everyone was very friendly and supportive.

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Review from Kerrie R (Daughter-in-law of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

From the first moment we met all of the staff at Acacia Mews, it has been a real pleasure. My mother-in-law came and stayed for a few weeks for respite care. The home is warm and friendly, with beautiful rooms and a real home from home feeling. The care and support for my mother-in-law and for us as a family has been 1000%. Food and drink is amazing, where nothing is too much trouble. Medical care is exceptional. Acacia Mews is just a beautiful place.

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Review from Victoria W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

My mum enjoyed her respite stay at the home. She complimented the food on a daily basis and the quantity of it. The room was nice, but the toilet was broken, and it took one week to fix it properly. We also requested a fan on numerous occasions due to the heat, but never received one. The room was boiling due to the heatwave. The care my mum received was very good, and she enjoyed her time, especially the music group.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review. I apologise that your mum had to wait for the toilet to be broken. Unfortunately, they have an unusual flush panel which we have to order. We will endeavour to ensure we have a spare on site so that toilets can be fixed properly. We will also ensure...  

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Review from V F (Granddaughter of Resident) published on 7 August 2025 Submitted via Postal Card
Overall Experience

When visiting my nana, I am always impressed with Acacia Mews. The staff here are lovely, always welcoming and helpful. and it is great to see how looked after my nana is. My family and I were treated to lunch in the private dining room for my nanas birthday, which a nice range of food options to pick from. I always look forward to returning.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews and for your kind words. We are so pleased that you took time to share your experience.

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Review from Elizabeth F (Resident / Service User) published on 5 August 2025 Submitted via Postal Card
Overall Experience

I was very reluctant to come into the care home, but I have been pleasantly surprised. All of the staff have been very helpful, and all of the facilities are good. I have been very well looked after.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience. We are glad to hear you enjoyed your stay.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.

Meet the Team (8)

Ana Paven
Ana PavenJob Title:Team LeaderJoined: 2014
My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.

In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.

In 2022 I changed to day shifts after I was promoted to Team Leader.

I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Aleksandra Tomczak
Aleksandra TomczakJob Title:Head HousekeeperJoined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.

I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.

I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.

Interaction with the residents is a rewarding part of my role as well as working in a great team.

Suzana Murati
Suzana MuratiJob Title:Head ChefJoined: 2017

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.

I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.

Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.

I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.

I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

Ionela Solomon
Ionela SolomonJob Title:AdministratorJoined: 2019

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.

My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.

I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.

It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

Mark Walker
Mark WalkerJob Title:Maintenance OperativeJoined: 2024

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.

I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.

I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.

I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!

Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

Bella Lech
Bella LechJob Title:Deputy ManagerJoined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.

I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.

I really enjoy my work and can confirm we are all one big family at Avery.

My philosophy is simple: live life to the fullest, and I would like everyone to do that.

Gabi Stelmaszuk
Gabi StelmaszukJob Title:Wellbeing and Activities CoordinatorJoined: 2025

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

Victoria Butler
Victoria ButlerJob Title:Advanced Senior CarerJoined: 2012

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.

Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.

One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.

Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.

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