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- Acacia Mews Care Home - Avery Healthcare

The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.
Care is given from a dedicated team of professionals who respect the dignity of each individual.
Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.
Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.
Care Provided by Acacia Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Deborah O'Hara (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Acacia Mews Care Home - Avery Healthcare Reviews (200)
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 82 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 200 reviews.
The staff, rooms and facilities are excellent and cannot be faulted.
The staff, rooms and facilities are excellent and cannot be faulted.
Thank you for taking the time to leave a five star review for Acacia Mews.
This is our first day with mum coming in and everything so far is excellent.
This is our first day with mum coming in and everything so far is excellent.
Thank you so much for taking the time to leave a five star review for Acacia Mews. Its a pleasure to welcome your Mum to our family.
Mum's first day here and were all very impressed. 5 stars.
Mum's first day here and were all very impressed. 5 stars.
Thank you for taking the time to leave a five star review for Acacia Mews. We are so pleased to hear that you had a positive start
Staff are very warm and friendly and always smiling. Mum seems very happy, which is the most important thing.
Staff are very warm and friendly and always smiling. Mum seems very happy, which is the most important thing.
Thank you for taking the time to share your experience and for leaving a five star review for Acacia Mews
Mum is with Acacia Mews for an initial 2 week respite visit. Our initial first impression is very favourable. A light, clean, spacious building with very attentive staff.
Mum is with Acacia Mews for an initial 2 week respite visit. Our initial first impression is very favourable. A light, clean, spacious building with very attentive staff.
Thank you for taking the time to leave such a lovely review for Acacia Mews and for sharing your experience. Should you need our services again in the furture, we would be more than happy to welcome your family back.
Excellent care home - friendly, caring staff, wonderful food. Highly recommend!
Excellent care home - friendly, caring staff, wonderful food. Highly recommend!
The services provided by the team at Acacia Mews are excellent, and the staff are professional, experienced and empathetic. The facilities are first class. Unfortunately, my mother has not embraced the opportunity at this stage, choosing to return home for the time being.
The services provided by the team at Acacia Mews are excellent, and the staff are professional, experienced and empathetic. The facilities are first class. Unfortunately, my mother has not embraced the opportunity at this stage, choosing to return home for the time being.
Excellent - a wonderful experience, everyone was very friendly and supportive.
Excellent - a wonderful experience, everyone was very friendly and supportive.
From the first moment we met all of the staff at Acacia Mews, it has been a real pleasure. My mother-in-law came and stayed for a few weeks for respite care. The home is warm and friendly, with beautiful rooms and a real home from home feeling. The care and support for my mother-in-law and for us...
From the first moment we met all of the staff at Acacia Mews, it has been a real pleasure. My mother-in-law came and stayed for a few weeks for respite care. The home is warm and friendly, with beautiful rooms and a real home from home feeling. The care and support for my mother-in-law and for us as a family has been 1000%. Food and drink is amazing, where nothing is too much trouble. Medical care is exceptional. Acacia Mews is just a beautiful place.
My mum enjoyed her respite stay at the home. She complimented the food on a daily basis and the quantity of it. The room was nice, but the toilet was broken, and it took one week to fix it properly. We also requested a fan on numerous occasions due to the heat, but never received one. The room was...
My mum enjoyed her respite stay at the home. She complimented the food on a daily basis and the quantity of it. The room was nice, but the toilet was broken, and it took one week to fix it properly. We also requested a fan on numerous occasions due to the heat, but never received one. The room was boiling due to the heatwave. The care my mum received was very good, and she enjoyed her time, especially the music group.
Thank you for taking the time to leave a review. I apologise that your mum had to wait for the toilet to be broken. Unfortunately, they have an unusual flush panel which we have to order. We will endeavour to ensure we have a spare on site so that toilets can be fixed properly. We will also ensure...
Thank you for taking the time to leave a review. I apologise that your mum had to wait for the toilet to be broken. Unfortunately, they have an unusual flush panel which we have to order. We will endeavour to ensure we have a spare on site so that toilets can be fixed properly. We will also ensure we have more fans available. We are pleased to hear that overall your mum enjoyed her stay, she is always welcome should she require another respite stay.
When visiting my nana, I am always impressed with Acacia Mews. The staff here are lovely, always welcoming and helpful. and it is great to see how looked after my nana is. My family and I were treated to lunch in the private dining room for my nanas birthday, which a nice range of food options to...
When visiting my nana, I am always impressed with Acacia Mews. The staff here are lovely, always welcoming and helpful. and it is great to see how looked after my nana is. My family and I were treated to lunch in the private dining room for my nanas birthday, which a nice range of food options to pick from. I always look forward to returning.
Thank you so much for taking the time to leave a review for Acacia Mews and for your kind words. We are so pleased that you took time to share your experience.
I was very reluctant to come into the care home, but I have been pleasantly surprised. All of the staff have been very helpful, and all of the facilities are good. I have been very well looked after.
I was very reluctant to come into the care home, but I have been pleasantly surprised. All of the staff have been very helpful, and all of the facilities are good. I have been very well looked after.
Thank you for taking the time to share your experience. We are glad to hear you enjoyed your stay.
Thank you for such a lovely visit. We came for my Grandma's birthday lunch and had a delicious meal in the private lounge. The food was great! The staff are lovely - so helpful and friendly. My Grandma seems very happy here.
Thank you for such a lovely visit. We came for my Grandma's birthday lunch and had a delicious meal in the private lounge. The food was great! The staff are lovely - so helpful and friendly. My Grandma seems very happy here.
Thank you so much for taking the time to leave a review for Acacia Mews. We are so pleased that you enjoyed your visit and lunch with your Grandma for her birthday. We will be sure to pass your compliments to the staff.
Very good. Made the right choice. Care excellent.
Very good. Made the right choice. Care excellent.
Thank you so much for taking the time to leave a five star review for Acacia Mews. We love having you here and are pleased that you have settled in so well and made many new friends.
Very clean, shower and WC facilities are excellent, staff do a wonderful job thank you!! And the food is great.
Very clean, shower and WC facilities are excellent, staff do a wonderful job thank you!! And the food is great.
Thank you for taking the time to leave a review for Acacia Mews. I will pass you kind comments onto team, and particularly to the Chef.
A lovely atmosphere, pleasant, helpful staff. Always happy to assist.
A lovely atmosphere, pleasant, helpful staff. Always happy to assist.
Thank you for taking the time to leave a five star review for Acacia Mews. We value your feedback and your comments will be passed on to the team.
My 78 year old mum has been a resident at Acacia Mews for nearly three months, since March 2025. She has received superb care and has settled in extremely well. It was a major change for her having lived independently in a different part of the country but the management and staff have made this...
My 78 year old mum has been a resident at Acacia Mews for nearly three months, since March 2025. She has received superb care and has settled in extremely well. It was a major change for her having lived independently in a different part of the country but the management and staff have made this process as seamless as possible. My family cannot praise Acacia Mews highly enough. Genuinely kind, caring and helpful staff, excellent activities, lovely company and friendship with the other residents, and superb accommodation and food. We are so pleased out mum come to live here and she couldn't be happier following her move.
Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your kind, generous comments really mean a lot to us. We are so pleased with how quickly and how well your mum has settled in. We will pass your comments on to all the team.
We feel fortunate to find this wonderful home for our mum. She has Parkinson's and now needs to leave her home of 50 years. The gentleman who initially showed us around was courteous, kind and understanding. And her more was managed brilliantly. She is now settling in and she, like us, is still...
We feel fortunate to find this wonderful home for our mum. She has Parkinson's and now needs to leave her home of 50 years. The gentleman who initially showed us around was courteous, kind and understanding. And her more was managed brilliantly. She is now settling in and she, like us, is still learning about the home but we are sure she will be happy and have the quality of life we would wish for her.
Thank you for taking the time to leave a 5 star review for Acacia Mews. Your mum is gradually settling in and getting to know everyone. We also welcome you to the Acacia Mews family.
My mum has been really poorly this month following hospitalisation. The care at Acacia Mews has been second to none. Mum has not wanted to eat, refused medication and wanting to stay in bed. The staff have been really dedicated in encouraging her out of bed, potentially offering her food she likes...
My mum has been really poorly this month following hospitalisation. The care at Acacia Mews has been second to none. Mum has not wanted to eat, refused medication and wanting to stay in bed. The staff have been really dedicated in encouraging her out of bed, potentially offering her food she likes and giving her the attention she needs. She has been monitored by the doctor every week who have run extensive tests and prescribed the appropriate medication/treatment. I am very happy with Mum's care at the home and the professionalism and compassion of the staff. This has given me peace of mind in what otherwise could have been a turbulent month.
Thank you for taking the time to leave a review for Acacia Mews. Your Mum is loved by the staff and we will all do our best to support her. Thank you for your kind comments which i will pass on to those caring for your Mum.
Having been disappointed with another care home in the area, we have been very happy with Acacia Mews in the 4 weeks my mum has been here. Her medication is given correctly and at the right time. The staff are courteous, friendly and professional. The food choices are varied, delicious and healthy....
Having been disappointed with another care home in the area, we have been very happy with Acacia Mews in the 4 weeks my mum has been here. Her medication is given correctly and at the right time. The staff are courteous, friendly and professional. The food choices are varied, delicious and healthy. The accommodation in welcoming, attractive and clean. My mum's safety is well catered for. My mum feels happy and settled here.
Thank you for taking the time to leave a 5 star review for Acacia Mews. Your feedback is welcomed and we are so pleased with how your Mum has settled in. We will pass your kind comments on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
Meet the Team (8)

I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to...
My name is Ana and I am 38yrs old.I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a...
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading...
My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have...
I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at...
My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role...
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025....
My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I...
My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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