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- Acacia Mews Care Home - Avery Healthcare

The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


The environment is very calm and relaxed. I feel very reassured knowing my friend is here.J T(Friend of Resident/Service User)

I found the care support excellent with a constant team being very kind, patient and sympathetic.R A(Husband of Resident/Service User)


Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.
Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.
Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The...
Care Provided by Acacia Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Acacia Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Acacia Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Deborah O'Hara(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Acacia Mews Care Home - Avery Healthcare Reviews (192)
Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.809) out of 10, based on 84 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 192 reviews.
Thank you for such a lovely visit. We came for my Grandma's birthday lunch and had a delicious meal in the private lounge. The food was great! The staff are lovely - so helpful and friendly. My Grandma seems very happy here.
Thank you so much for taking the time to leave a review for Acacia Mews. We are so pleased that you enjoyed your visit and lunch with your Grandma for her birthday. We will be sure to pass your compliments to the staff.
Very good. Made the right choice. Care excellent.
Thank you so much for taking the time to leave a five star review for Acacia Mews. We love having you here and are pleased that you have settled in so well and made many new friends.
Very clean, shower and WC facilities are excellent, staff do a wonderful job thank you!! And the food is great.
Thank you for taking the time to leave a review for Acacia Mews. I will pass you kind comments onto team, and particularly to the Chef.
A lovely atmosphere, pleasant, helpful staff. Always happy to assist.
Thank you for taking the time to leave a five star review for Acacia Mews. We value your feedback and your comments will be passed on to the team.
My 78 year old mum has been a resident at Acacia Mews for nearly three months, since March 2025. She has received superb care and has settled in extremely well. It was a major change for her having lived independently in a different part of the country but the management and staff have made this process as seamless as possible. My family cannot praise Acacia Mews highly enough. Genuinely kind, caring and helpful staff, excellent activities, lovely company and friendship with the other residents, and superb accommodation and food. We are so pleased out mum come to live here and she couldn't be happier following her move.
Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your kind, generous comments really mean a lot to us. We are so pleased with how quickly and how well your mum has settled in. We will pass your comments on to all the team.
We feel fortunate to find this wonderful home for our mum. She has Parkinson's and now needs to leave her home of 50 years. The gentleman who initially showed us around was courteous, kind and understanding. And her more was managed brilliantly. She is now settling in and she, like us, is still learning about the home but we are sure she will be happy and have the quality of life we would wish for her.
Thank you for taking the time to leave a 5 star review for Acacia Mews. Your mum is gradually settling in and getting to know everyone. We also welcome you to the Acacia Mews family.
My mum has been really poorly this month following hospitalisation. The care at Acacia Mews has been second to none. Mum has not wanted to eat, refused medication and wanting to stay in bed. The staff have been really dedicated in encouraging her out of bed, potentially offering her food she likes and giving her the attention she needs. She has been monitored by the doctor every week who have run extensive tests and prescribed the appropriate medication/treatment. I am very happy with Mum's care at the home and the professionalism and compassion of the staff. This has given me peace of mind in what otherwise could have been a turbulent month.
Thank you for taking the time to leave a review for Acacia Mews. Your Mum is loved by the staff and we will all do our best to support her. Thank you for your kind comments which i will pass on to those caring for your Mum.
Having been disappointed with another care home in the area, we have been very happy with Acacia Mews in the 4 weeks my mum has been here. Her medication is given correctly and at the right time. The staff are courteous, friendly and professional. The food choices are varied, delicious and healthy. The accommodation in welcoming, attractive and clean. My mum's safety is well catered for. My mum feels happy and settled here.
Thank you for taking the time to leave a 5 star review for Acacia Mews. Your feedback is welcomed and we are so pleased with how your Mum has settled in. We will pass your kind comments on to the team.
Everyone ar Acacia Mews goes the extra mile to ensure their residents are happy, safe and every need met.
Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your father has settled into the home very well and our teams work hard to to create a caring, nurturing atmosphere. Your recognition of their efforts mean a lot to us and we will pass your comments on.
I know that the resident is being well cared for. Clean and looked after.
Thank you so much for taking the time to leave a review for Acacia Mews.
My mother is being cared for very well by the staff. We are informed of anything she may need so that we can make sure she has everything to make her stay as good as possible. My mother loves the food here and eats very well. There is one member of staff who we have contact with and she lets us know of my mother's needs and also she informs me of how my mother is doing and also if she needs any medical needs. My mother's care is first class and we have no complaints.
Thank you so much for taking the time to leave a review, your feedback is greatly appreciated. Our team works hard to provide a high standard or care and ensure they keep in close contact with relatives. We will pass your compliments onto the whole team.
Acacia Mews is a very comfortable home with very caring staff.
Thank you for taking the time to leave a review for Acacia Mews. We are pleased to receive your comments and they will be passed on to the team
Always happy to leave my mum here for respite as I trust the care she receives.
Thank you for taking the time to leave a 5 star review for Acacia Mews. We are always happy to see your mum and she is welcome to return whenever you need us to help.
Care generally good. Seems to have other peoples clothes on! Lounge does have a tinge of urine aroma. We are always kept informed. Manager is very competent.
Thank you for taking time to leave a review. We have taken your comments on board.
I'm very impressed with the standard of care I was given and feel that the time I spent here has helped towards recovering from my time in hospital. The staff are patient and kind and can't do enough to help.
Thank you so much for taking the time to leave a five star review for Acacia Mews Care Home and for sharing your experience with us. We are delighted that we were able to provide the care and support you needed and we will be more than happy to welcome you back for another stay at Acacia Mews.
My mother came to stay at Acacia Mews for a 2 week respite stay after admission to hospital. The staff at Acacia were all very friendly, knowledgable and efficient. Her transfer from hospital and got her settled in very well. They are all very caring. The home is warm, clean and comfortable and is well appointed. I felt very reassured knowing she was here. I would recommend Acacia Mews to others.
Thank you so much for your kind words and for taking the time to leave Acacia Mews a five star review. We were pleased to welcome your mother here from hospital and support her in gaining her health and strength. Should you need our services again in the future we would be more than happy to welcome your family back.
Staff are friendly, good facilities, lots of activities that residents are able to join in. The rooms are spacious and the home is homely and welcoming. Staff are kind and caring and take care of the patients, both physically and mentally through good sense of humours and general chit chat to ensure patients are happy. Food is great, especially cake!
Thank you so much for taking the time to leave Acacia Mews a 5 star review. We truly appreciate your comments which will be passed on to the staff.
Dad has been settling in to Acacia Mews. The staff have been excellent - patient, understanding and considerate, Dad has dementia and they have worked hard to help him integrate and settle in.
Thank you for taking the time to leave a review for Acacia Mews and your wonderful comments which I will pass onto the staff.
The initial arrival mum was very stressed about staying but I can honestly say the staff are amazing and calmed mum down and she is so happy here. She has made friends, taken part in activities and now has a new lease of life at 90 years old. We are all so happy we found Acacia Mews Care Home and thoroughly recommend.
Thank you so much taking the time to leave a 5 star review for Acacia Mews. Your mum has settled in so well. I will pass on your comments to the team
I am incredibly grateful for the level of care the manager and her team have provided my grandma as she settles into Acacia Mews. We are happy she is safe and getting involved with all the activities. All the staff have been so kind to my family. This is the best care home I have ever visited. Thank you!
Thank you so much for leaving Acacia mews a 5 star review. I will pass your comments onto the team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acacia Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Acacia Mews Care Home - Avery Healthcare.
Meet the Team (8)

I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.

My name is Suzana, I am Albanian, and I moved to the UK in 2016. I joined Acacia Mews in March 2017, and I am now proud to be the Head Chef, leading the kitchen team and preparing nutritious, high-quality meals for our residents.
I have always had a passion for cooking and enjoy creating food that brings comfort and enjoyment while meeting our residents’ individual needs.
Through dedication and hard work, from a kitchen assistant with minimal experience, I became a sous chef in September 2019 before being promoted to Head Chef in April 2025.
I hold an NVQ Level 2, Level 2 Food Production, and Level 3 Food Safety qualifications, supporting my commitment to maintaining high standards in the kitchen.
I am proud to be part of the Acacia Mews family and look forward to continuing to make a positive difference every day.

I am Ionela and it is a true honour for me to be part of the Acacia Mews team. Since joining the company in 2019 as a Bank Receptionist, I have always felt a strong sense of belonging here.
My professional development has been shaped not only by my experience but also by my academic journey. I am proud to hold a Master’s degree in Financial and Banking Management (RQF Level 7 / SCQF Level 11 / CQFW Level 7), alongside a Level 3 Diploma in Administration, PA, and Secretarial Studies completed in the UK. These achievements have given me the confidence, knowledge, and skills to grow in my role and contribute meaningfully to the team.
I take pride in being part of such a vibrant care environment, which has given me the opportunity to grow and progress—from Receptionist to Administrative Assistant, and became a full-time Home Administrator in March 2024. In my role, I warmly welcome visitors, professionals, and residents, while ensuring that all administrative processes run smoothly and efficiently.
It is always a pleasure when a resident knocks on my door with a query or simply stops for a chat in the corridor. Being able to bring a smile to someone’s day is something I truly value.

My name is Mark Walker, and I have been the Maintenance Operative at Acacia Mews since January 2024. Before that, I was the Maintenance person at another care home for 12 and a half years, so I have nearly 15yrs experience in this role.
I have always enjoyed fixing, repairing, and building things since I was a teenager, most likely stemming from building and repairing cars and motorbikes in my youth. It always gave me satisfaction! And it's something I continue to do now for the same reasons.
I was born in England, but I grew up, from age 8 onwards, in Australia and have only been back home in the UK since 2010.I have always enjoyed the outdoors! Hunting, camping, 4x4 driving, abseiling and even owned and raced a group 3 Rally car!
Since being back in the UK, I have been into Horses, and now own 2. I have competed in the “In hand showing” with my pony and made it through to the Chiltern Thames championships in 2017, and have taken my thoroughbred hundreds of miles on rides and sponsored rides.

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014, and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple: live life to the fullest, and I would like everyone to do that.

My name is Gabriela Stelmaszuk, known as Gabi, and I am the new Wellbeing and Activities Co-Ordinator. I started at Acacia Mews in April 2025. Alongside this role, I am a penultimate Health, Wellbeing, and Social Care student at Oxford Brooks University. I started my journey with Avery a year ago and have enjoyed getting to know the residents and staff alike, being part of their daily routines, and being responsible for their development during their time at Acacia Mews. I find this role very rewarding and have been in the industry for over half a decade. It is vital to me to keep developing to provide the best care for our residents and to accelerate my personal and professional growth towards becoming an occupational therapist

My name is Victoria Butler, and I worked as a nurse for approximately 28 years in my native country, Ghana, specialising mainly in gynaecology. I joined Avery Healthcare in 2012 as a carer at Acacia Mews Care Home. My career progressed steadily, and in 2013 I was promoted to Senior Carer, followed shortly afterwards by Team Leader. In 2014, I was given the opportunity to train as a Home Trainer, a role that I proudly held until late 2025. I was also honoured to be part of the second group of staff enrolled on the Advanced Carers Course in 2017, an initiative introduced to support professional development and excellence in care.
Throughout my years with Avery Healthcare, I have been fortunate to receive continuous support from my Home Manager and colleagues. I have genuinely enjoyed my time with the company. While there have been occasional challenges, particularly during the COVID-19 pandemic, the positive experiences and achievements have far outweighed the difficult moments.
One of the greatest privileges of my career has been working on the Bluebell Suite since joining the home. This opportunity has enabled me to develop a deeper understanding of dementia and the unique care needs of those living with the condition. It has taught me the importance of treating every resident as an individual, recognising their personal history, preferences and dignity. For this experience, and for all the opportunities I have been given throughout my career, I am truly grateful.
Looking back on my journey, I feel proud of the contribution I have made to the lives of residents and their families. Caring for others has been more than a profession for me; it has been a privilege and a calling that has brought me great fulfilment.
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