Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 159 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Deborah O'Hara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (68)

Acacia Mews Care Home - Avery Healthcare Reviews (159)

9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.771) out of 10, based on 77 reviews in the last 2 years.
Over all time Acacia Mews Care Home - Avery Healthcare has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Mews Care Home - Avery Healthcare
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Total of 159, showing 41-60
Review from J H (Son of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received has been exceptional. All the staff are cheerful and helpful and there seems to be enough of them to cope well. The management have also been brilliant and prepared to go the extra mile. The key is that everyone seems to really care about the residents
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind words on to the team.

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Review from M H (Wife of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely assured and confident that my husband is receiving the best possible care by first-class staff. He is warm and comfortable in a happy environment.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. Your husband is settling in well and the team are enjoying getting to know him.

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Review from A D (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has spent two very comfortable years surrounded by caring and loving staff. They became his family, and we as a family are very grateful that we found such a wonderful place for him to pass the last years of his life. At the age of 92, he was not always the easiest resident, but his needs
were met and many of the staff went over and above their duties to make him feel comfortable and loved.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a wonderful a review for Acacia Mews. You Father will be greatly missed.

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Review from J W (Niece of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Friendly.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5-star review for Acacia Mews.

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Review from A D (Son-in-law of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was in Acacia Mews Care Home for nearly two years and he felt part of a family. He was well looked after and his needs were addressed well beyond expectations. The diversity of ethnicities amongst the staff went a long way to provide the care that was shown to him. Overall he was quite
demanding but the staff met all his needs with love, care and understanding.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave such a positive review for Acacia Mews. Your father in law was a wonderful man, very kind, and shared so many stories of his life with us. It was a pleasure to care for him.

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Review from Barney P (Son-in-law of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to say how caring the staff are in this home. Mum is so well cared for and is happy in herself. We all feel blessed indeed to have found Acacia Mewss.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave Acacia Mews a fabulous 5-star review. I will pass your comments on to the staff.

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Review from P H (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is well settled at Acacia Mews. She has made a very good friend and is well looked after by all the staff. I appreciate the care and support that has been given to me by staff too when the need has arisen. Thank you!
I was impressed by the welcome I received when I was looking for a home
for my Mum and that is still the same today. It feels like my Mum is at home. Communication with relatives is excellent and the relative's meetings are very informative.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind comments on to the team.

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Review from T F (Son-in-law of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best in the district.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews Care Home.

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Review from L P (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care my mum receives, the communication from the staff is excellent and I am always kept updated.
My mum is showered daily and always in clean clothes, she has 3 lovely meals a day and in-between meals she has tea, cake and biscuits.
My mum has a lovely room with direct access to
the garden, her room is always clean and tidy.
Overall I highly recommend Acacia Mews, lovely staff, great facilities and plenty of activities for residents to take part in.
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave Acacia Mews a five-star review. I will pass your kind comments to the team. Your Mum is a pleasure to know and to care for.

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Review from T W (Grandson of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan has been at Acacia Mews Care Home for 5 months and I cannot believe the change in her. It's like she has a new lease of life. She has made friends and is eating better. The food is fantastic and tasty, and plenty of choice. The carers are so kind, nothing is too much trouble. My Nan joins in
lots of activities, she loves the exercise classes and quizzes. She walks better and eats better. I can't thank Acacia Mews enough. The best decision my family made was to choose this home for my Nan.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5-star review for Acacia Mews. Your Nan has settled in very well and made a lot of friends. I will ensure your kind comments are passed on to the team.

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Review from V B (Son of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and welcoming, Dad very happy and certainly has improved in the home.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews. Your dad has settled in well and we enjoy having him here.

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Review from Dawn D (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, fantastic.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5-star review. We are very proud of our team at Acacia Mews, and the 5-star care we deliver.

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Review from Shona H (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, my mum has settled in very well during her respite stay, it is very reassuring to know that she is safe and well looked after and the family will not hesitate to use the home again for respite.
All staff friendly and approachable.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave Acacia Mews a review. Your mum did quickly settle in and make friends. It was a pleasure to care and support her

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Review from Stephen F (Son of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems very happy here.
The team leader and her team take excellent care of her, which we appreciate greatly.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for the wonderful 5 star review. I will pass your comments onto to the team leader to share with her team.

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Review from Helen F (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to be given the opportunity to thank the team in Acacia House.
Our mother receives respect, kindness and thoughtfulness - plus the food is very good.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such wonderful feedback. I will pass this on to the team.

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Review from David N (Son of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff - courteous, kind and efficient.
The team leader is exceptional; always prepared to go the extra mile to ensure that my father has all he needs - from chasing up meds and appointments to supervising the labelling of his clothes.
The place itself is very clean and comfortable and my 91-year-old
father is very happy with Acacia Mews in every respect.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review. Your father has settled in well and made friends.

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Review from Ian D (Son of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father was only in Acacia Mews briefly until he sadly passed away, I found the staff to be very sympathetic and caring and would not hesitate in recommending the home.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. We loved having your father here, he did make us smile.

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Review from Charlotte W (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Acacia for 6 years. She has been extremely happy!
The staff are always loving kind and efficient. My brother and I are very pleased that she is in such a good care home!
It's such a relief to know she is well cared for.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews. We really value your feedback and your comments will be passed on to the team.

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Review from Jane A (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father asked me what are you writing, I told him - a review of the care you receive here.
He said "I hope you tell them it's first class!"
Well - it certainly is - without a doubt.
In every respect, I have received nothing but courteous and first-class attention and respect - so I know that
you are giving my father the same.
I have seen such an improvement in my father's mental and physical well-being in the short time he has been with you.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review. Your father has settled in well and it is lovely to see him joining in the activities and making friends.

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Review from J B (Son of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been at Acacia Mews Care Home for approx 3 weeks and I have visited him 6 times and have been impressed with everything. On my first initial visit before my dad came here, I was concerned that piped music (rock music) was playing. I am pleased this has not occurred on later visits as my dad
only listens to classic FM quietly in his room.
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. We take on board your comments about the piped music, our residents have a variety of tastes in music and we try to accommodate them all in turn.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 77 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 77 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (717 Excellents x 5) + (183 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 913 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 77 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 77 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that

Ana

Ana Paven

Job Title: Team Leader Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.

Robbie

Robbie McLean

Job Title: Head Chef Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.

Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.

Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.

Urszula

Urszula Hoss

Job Title: Administartor Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.

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