Peaker Park Care Village

While there, she was diagnosed with an rare, aggressive and incurable form of bladder cancer. The palliative care she received there was second to none. I feel very qualified to write this review, and share my opinion, as while my Mum was resident in Peaker Park Care Village, I visited her at least every other day. A truly fantastic care home that I would recommend to anyone and everyone, and if I manage to get that far in life, I would want to end my days there.

I always think that meals should be something to look forward to and eaten with pleasure. Something important for old people for whom pleasures are often few and far between.

He is unaware of his surroundings but for family and friends we are so pleased he is at Peaker Park.

The staff are unfailingly kind and considerate and he is always treated with respect.

Last but by no means least, Peaker Park is as pleasant a home as any I have visited - and moreover does not smell like a care home, which is no mean feat.

I went in and the staff were wonderful with him. they showed great 'empathy' in making him as comfortable as possible. Someone was with him the whole time, speaking soothingly to him and gently stroking his arm.

I have categorised 'activities' as satisfactory as she was unable to participate. I would (and have) recommended the care/nursing home at Peaker Park unreservedly.

Every member of staff, from cleaners, kitchen staff to care staff were very attentive, caring and professional. My brother could not have had better care.

Other residents seem happy and settled and there is a good atmosphere generally.

Management are professional and respond promptly to any requests.

We have been pleased with the care given during January. My mother has always looked clean and well dressed and the carers are vigilant as to her whereabouts and safety. Her personal needs are treated with kindness and dignity and I do feel they do care about her well-being. Sometimes, I feel they are 'thin on the ground' as pressures mount up but the carers on duty do a fantastic job, coping with each situation as it arrives with professionalism.

From the first day my father arrived, he has been looked after with care and compassion. I am so glad we chose Peaker Parker Care Village for him as he is very content and feels safe thanks to the excellent staff.

Mum moved to Peaker Park Care Village after a long spell in hospital and after the family had visited and discussed 11 previous care homes. Parker Park presents itself as a modern, upbeat and hotel-type accommodation for both respite and long term care. Not only is it an inviting building, the care given to residents is superb. Mum was at Peaker Park for 5 1/2 years during which time she received excellent care socially and medically. The residents are "guests" treated with dignity and respect. Hygiene is first class and my Mum regards Pearker Park as her home with the bonus of high-class hotel facilities.

My mother came to Peaker Park for respite care after a hospital stay (having been unable to return to her usual accommodation). She ended up staying 6 months and has only now left in order to move to another care home closer to family in the South. She has really enjoyed her stay at Peaker Park. The carers are warm, friendly and attentive. The team leaders, have been wonderful. She has made friends and has enjoyed some of the activities on offer. Her room is always clean and the staff always happy to spend time with her. The activities co-ordinator was also excellent.

The staff I encountered on each visit, although ever changing, always seemed committed to caring for my dad. There were many issues - items going missing from his room, such as the remote control for his TV, his spectacles, hearing aid and his food always cold and unattractive, there was also uncertainty as to whether we were supposed to feed him when it was just left in the room. After six months of complaining leading to a formal letter of complaint, a meeting, where issues such as lack of provision of basic items such as bibs, towels and soap, were to be discussed was held but which the manager declined to attend. It was never made clear what the relatives were supposed to pay for and what was included.

The environment is new, clean and maintained. For those able to take part, well planned activities are arranged. I never saw the sweet shop, bar or cinema in use, however.

Overall, the impression is of some dedicated, caring staff who looked after dad within the confines of management complacency.

A couple of mum's belongings (shoes and perfume) have gone missing, you expect socks, nighties etc to be misplaced but not new shoes and a personal gift! A letter was sent to head office.

It has helped us through the maze of the care system paperwork, NHS and all the services. Peaker Park staff have gone above and beyond their duty. The standards of care are excellent and the facilities were excellent, in lovely surroundings. The staff were friendly, very efficient providing a pleasant outing each day, and all knew their jobs very well. They treated my father with respect and dignity at all times and provided comfort when he needed it.

My dad had vascular dementia and was at Peaker Park Care Village for 7/8 months before he died. During his time at the care home he was treated with dignity and kinder. The carers were superb also helped mu mum when she visited. I would recommend Peaker Park Care Village without reservation.

My husband was admitted to Peaker Park for nursing care. The atmosphere was pleasant and friendly. The staff were kind and helpful, particularly frequently checking on him during the last few days of his life.

My mother needed a rest and a care home, stayed at Melody Court. Initial visit before the stay made us feel warm and welcome. Also we have an elderly aunt who stays at the care home, all staff are caring and confident, while visiting at night staff change over always friendly hello or goodnight. Food at canteen never been a problem, good selection on site hairdresser, good activities and parties. Thank you for all your help making mum feel like her old self in the short time she's been there.