Peaker Park Care Village

Trojan Place, Rockingham Road, Market Harborough LE16 7FP

Peaker Park Care Village, Market Harborough, Leicestershire
Peaker Park Care Village, Market Harborough, Leicestershire
Peaker Park Care Village, Market Harborough, Leicestershire

Peaker Park Care Village opened the 2nd June 2011. A newly-built and commissioned care village - 137 beds in all, configured in three separate care facilities. The care village is multi-registered to accept clients with many and varied care needs from the age of eighteen years and upwards, to include clients requireing care because of old age, frailty, and/or dementia, a physical or mental disability and/or a sensory impairment. The care village is registered to deliver care to residential/nursing and Continuing Health Care Clients, and also boasts accommodation for clients who wish to retain independence in their own apartment style of accommodation.

Group: Prime Life Ltd

Person in charge: Alison Hartley (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 137 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 137

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Peaker Park Care Village: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 09 Nov 2017

Single room with full en-suite bathroom

Reviews

9.3 Peaker Park Care Village has a Review Score of 9.3 (9.342)

The Review Score of 9.3 (maximum of 10) for Peaker Park Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Peaker Park Care Village in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.539 for Peaker Park Care Village is calculated as follows: ( (253 Excellents x 5) + (98 Goods x 4) + (25 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 386 Ratings = 4.539

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.803 Points relating to the number of positive Reviews for Peaker Park Care Village is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 27.4 positive Reviews (137 registered maximum number of service users ÷ 5). 22 Reviews ÷ 27.4 Target = 0.803

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    10
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Peaker Park Care Village?

  • Extremely LIKELY
    25
  • Likely
    6
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Peaker Park Care Village

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Wife of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • more

My father-in-law is currently staying here after a fall and breaking his hip. He was unable to go home and thankfully they had a room here. All the staff are so helpful and friendly, I have only witnessed an excellent level of care. They encourage the residents to socialise and although no doubt a stressful job, they all seem very upbeat and positive. Thank you.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My dad spent his final few weeks at this amazing place. The care love and compassion shown to him and his family was outstanding. We couldn't have been anywhere better. Every single person who was involved in his care was amazing. We could never thank you all enough.

Knowing a loved one is at the end of their life is very difficult but the staff here made it so much easier for us. We want everyone to know what a great place this is. We had a terrible experience in another care home and was really scared when he was sent here but we are so happy that he ended up here.

Thank you from the bottom of our hearts to every single one of you, we will never forget what you did for us all.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I lost my Grandad and best friend this morning. For the past 3 weeks, my Grandad had been a resident at this home. From the second he arrived, the carers and workers had his best interests in mind. As a family, we have had a very difficult week and the home actually let me and my family stay over to ensure we had all the time in the world for my Grandad. They had a room set up for us and each day we had breakfast, lunch and dinner given to us. Every hour we'd have a lovely man come round for some comforting words and tea.

Every other hour the carers would come in for some kind words and hugs to ensure me and the family were fine. As a family, we genuinely could not have asked for a better place for my Grandad to see his last days. He was comfortable and relaxed.

No other place on the planet could have given us the care and love they did this week.
Losing someone so close to you is never easy, but these people went above and beyond to make it the easiest it could be.

Thank you.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We thought our 93-year-old Aunt was all but finished with the "grim reaper" closing in but through her own tenacity and the very skilful support from the Peaker Park staff our Aunt has been fully rehabilitated and is now back to her youthful self.
Please accept our most sincere thank you to all the staff in the Fiddlers building with a particular thank you to the physio and occupational therapy persons who were exceptional.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely staff, good privacy, very clean, lovely environment, nice gardens, will miss the staff as only staying on respite, nice meals, nice physiotherapists, overall a very professional care home would definitely recommend to people.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at Peaker Park Care Village for 11 days while my daughter was on holiday as I am waiting for my flat to be ready in a retirement complex. The staff were very welcoming, attentive and kind and I felt safe. I mixed with the other residents the best I could. I felt I would have liked to get the opportunity to go outside more, especially as the weather was so nice. I would have enjoyed more activities too - maybe a quiz or more social gatherings as everyone seemed to stay in their room. The early supper time of 4:30 pm did not suit me, however, there was plenty of choice for the meals.

How likely would you be to recommend Peaker Park Care Village? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

We had a very warm and reassuring welcome. We were very pleased with the room and the way we're treated. Very efficient with medication and attentive to Dad's needs. Dad was very comfortable and really enjoyed the food.
Overall we were very happy with the service. We would certainly return without hesitation. I was happy because Dad was happy.
I have always feared the thought of Dad going into a care home, however, this experience was a burden lifted.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring and thoughtful staff.
Exemplary in every way. It is doubtful if the service my mother had could be improved upon. An exceptional model of best practice in this caring professional.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was initially admitted to Peaker Park Care Village on 13th March 2017. She had Vascular Dementia and my father could no longer cope with looking after her on his own. From the minute she arrived, until the day she sadly departed on 21st May 2017, having passed away there, the care she received was absolutely fantastic.
My mother loved being there so much, she told everyone that would listen, that she didn't want to go back home. She just wanted to spend the rest of her days there.
While there, she was diagnosed with an rare, aggressive and incurable form of bladder cancer. The palliative care she received there was second to none. I feel very qualified to write this review, and share my opinion, as while my Mum was resident in Peaker Park Care Village, I visited her at least every other day. A truly fantastic care home that I would recommend to anyone and everyone, and if I manage to get that far in life, I would want to end my days there.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Unfortunately, my husband had to be admitted for nursing care. He is however being very well looked after and they make sure he is comfortable.
He is unaware of his surroundings but for family and friends we are so pleased he is at Peaker Park.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My partner is in the advanced stages of Alzheimer's and dementia with Lewy bodies.
He is being very well cared for in an environment which caters for his needs which can be severe.
The staff are unfailingly kind and considerate and he is always treated with respect.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I'm so sorry not to have put the food in a higher category, perhaps because I loved cooking that I was so disappointed. I always tried to give my meals, although simple, texture and flavour and found flavour especially lacking.
Many dishes depend on certain accompaniments to make them enjoyable and one expects them to be present, but turkey without even bread sauce is bland and tasteless.
A few pieces of dry hard prunes, hard, tasteless white 'sticks' of something (unripe melon?) is not a fruit salad. We had no fresh fruit that week.
I was horrified that there was no wholemeal bread, we never eat anything else. Sadly tea and coffee were never more than warm on delivery.
I always think that meals should be something to look forward to and eaten with pleasure. Something important for old people for whom pleasures are often few and far between.

How likely would you be to recommend Peaker Park Care Village? Don't know

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Peaker Park looked after my mother for the last two years of her life, treating her with dignity and kindness, even though her behaviour was frequently extremely difficult due to her dementia.
Everyone did their best to anticipate and meet her needs and take genuine care of her.
On many occasions, staff 'went the extra mile' in caring for mum, trying to calm her agitation and make her comfortable, whether at the home, on hospital visits, or at the end of her life.
My father and I were always made to feel welcome and management and carers alike would take the time to talk over any concerns.
I would particularly like to thank the dementia team for their professionalism and patience often in the face of considerable hostility from mum.
Last but by no means least, Peaker Park is as pleasant a home as any I have visited - and moreover does not smell like a care home, which is no mean feat.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father, who has Alzheimer's, went into Peaker Park Care Home in March of this year. He was not an easy resident to deal with but I am very impressed with the care that he received at this home.
The staff rang me to update me on any changes and they rang on 21st April to say that they felt that the end of his life was near.
I went in and the staff were wonderful with him. they showed great 'empathy' in making him as comfortable as possible. Someone was with him the whole time, speaking soothingly to him and gently stroking his arm.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife moved to Peaker Park after being 'sectioned' in Leicester.
She was cared for with love and despite her being very awkward with the staff at times, they looked after her with patience and consideration.
I have categorised 'activities' as satisfactory as she was unable to participate. I would (and have) recommended the care/nursing home at Peaker Park unreservedly.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Every member of staff, from cleaners, kitchen staff to care staff were very attentive, caring and professional. My brother could not have had better care.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

A few initial issues. On the whole satisfied Mum looked after very well.
The staff are caring and approachable.
The unit leader is fantastic.
Other residents seem happy and settled and there is a good atmosphere generally.

How likely would you be to recommend Peaker Park Care Village? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The carers are excellent. They are friendly, work extremely hard and go that extra mile in caring for my husband and the other residents. I have no qualms in trusting my husband to their care.
Management are professional and respond promptly to any requests.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have been pleased with the care given during January. My mother has always looked clean and well dressed and the carers are vigilant as to her whereabouts and safety. Her personal needs are treated with kindness and dignity and I do feel they do care about her well-being. Sometimes, I feel they are 'thin on the ground' as pressures mount up but the carers on duty do a fantastic job, coping with each situation as it arrives with professionalism.

How likely would you be to recommend Peaker Park Care Village? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the first day my father arrived, he has been looked after with care and compassion. I am so glad we chose Peaker Parker Care Village for him as he is very content and feels safe thanks to the excellent staff.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother came to Peaker Park for respite care after a hospital stay (having been unable to return to her usual accommodation). She ended up staying 6 months and has only now left in order to move to another care home closer to family in the South. She has really enjoyed her stay at Peaker Park. The carers are warm, friendly and attentive. The team leaders, have been wonderful. She has made friends and has enjoyed some of the activities on offer. Her room is always clean and the staff always happy to spend time with her. The activities co-ordinator was also excellent.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum moved to Peaker Park Care Village after a long spell in hospital and after the family had visited and discussed 11 previous care homes. Parker Park presents itself as a modern, upbeat and hotel-type accommodation for both respite and long term care. Not only is it an inviting building, the care given to residents is superb. Mum was at Peaker Park for 5 1/2 years during which time she received excellent care socially and medically. The residents are "guests" treated with dignity and respect. Hygiene is first class and my Mum regards Pearker Park as her home with the bonus of high-class hotel facilities.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff I encountered on each visit, although ever changing, always seemed committed to caring for my dad. There were many issues - items going missing from his room, such as the remote control for his TV, his spectacles, hearing aid and his food always cold and unattractive, there was also uncertainty as to whether we were supposed to feed him when it was just left in the room. After six months of complaining leading to a formal letter of complaint, a meeting, where issues such as lack of provision of basic items such as bibs, towels and soap, were to be discussed was held but which the manager declined to attend. It was never made clear what the relatives were supposed to pay for and what was included.

The environment is new, clean and maintained. For those able to take part, well planned activities are arranged. I never saw the sweet shop, bar or cinema in use, however.

Overall, the impression is of some dedicated, caring staff who looked after dad within the confines of management complacency.

How likely would you be to recommend Peaker Park Care Village? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Mum has been in Peaker Park for 8 months and during that time, she has been cared for in all matters with consideration, friendliness and what is most important, dignity. The staff are extremely helpful if there is a problem and nothing is too much trouble. Considering the amount of work that has to be done they are amazing.
A couple of mum's belongings (shoes and perfume) have gone missing, you expect socks, nighties etc to be misplaced but not new shoes and a personal gift! A letter was sent to head office.

How likely would you be to recommend Peaker Park Care Village? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I cannot praise Peaker Park Care Village and all its staff enough for the help, support and care it has shown to my father and to us over the past two years.
It has helped us through the maze of the care system paperwork, NHS and all the services. Peaker Park staff have gone above and beyond their duty. The standards of care are excellent and the facilities were excellent, in lovely surroundings. The staff were friendly, very efficient providing a pleasant outing each day, and all knew their jobs very well. They treated my father with respect and dignity at all times and provided comfort when he needed it.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad had vascular dementia and was at Peaker Park Care Village for 7/8 months before he died. During his time at the care home he was treated with dignity and kinder. The carers were superb also helped mu mum when she visited. I would recommend Peaker Park Care Village without reservation.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was admitted to Peaker Park for nursing care. The atmosphere was pleasant and friendly. The staff were kind and helpful, particularly frequently checking on him during the last few days of his life.

How likely would you be to recommend Peaker Park Care Village? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Thank all the staff and members for all their care for my stay at Peaker Park care home.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother needed a rest and a care home, stayed at Melody Court. Initial visit before the stay made us feel warm and welcome. Also we have an elderly aunt who stays at the care home, all staff are caring and confident, while visiting at night staff change over always friendly hello or goodnight. Food at canteen never been a problem, good selection on site hairdresser, good activities and parties. Thank you for all your help making mum feel like her old self in the short time she's been there.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Very pleased, cared for our uncle for 2 years. Manager very helpful, staff very good, food superb, accommodation very comfortable, clean, social programme inclusive. 10/10.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Disappointed with the level of care. Beautiful surroundings with wonderful philosophy of care which sadly never materialised. Usual story of well meaning staff but not enough. Poor hand over which worried me and my fears were confirmed. My mother was in for 1 week respite and the deterioration was frightening. I went to collect her and she was cold. Soaking wet with no pain relief. Required medical intervention for acquired infection. Managers were apologetic but that was all.

How likely would you be to recommend Peaker Park Care Village? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

My uncle was looked after in a really lovely and caring way. The staff couldn't have been kinder. The food and facilities were excellent and I would recommend Peaker Park to anyone looking for a care home.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found the perfect place for my Mum live. From the moment she arrived she has been well looked after. The carers are friendly and attentive and the management team very helpful and despite it being a large home the manager knows every residents needs.
The build is wonderful and she is well fed and attended to by the catering staff.
Rooms are lovely.

How likely would you be to recommend Peaker Park Care Village? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Peaker Park Care Village

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Prime Life Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Peaker Park Care Village