Peaker Park Care Village

My mother has privacy in her room but has regular checks to make sure she is alright. There are daily activities for her to attend if she wants to. I have attended a few coffee evenings held on a monthly basis, called the Dementia Journey, covering unravelling the mystery, end of life care, nutrition and a dementia virtual tour. All of these events have been very helpful and supportive for me.

Since arriving here in August 2017, we have had a superb experience in this care home. For my father-in-law, it has been home from home. Treatment in the Dementia unit is excellent. Staff always going above and beyond. Excellent communication with residents and also to family members. My father-in-law could not be in a better place.

My mum has been a resident in the dementia unit of Peaker Park for 2 and a half years. The care mum has received is fantastic and the carers are very, very helpful and kind towards mum. So my two brothers and sister are very happy with the care mum gets. Dementia is not easy to deal with!

From the warm welcome on arrival in the dark on a cold winters night until the day of leaving. The staff have excelled in the care and attention they have given my friend as she convalesced from an illness. Thye built her confidence in her abilities back up and now she is living independently at home once again. She was scared of going into a "home" but now she says she may return in the future for a short rest and this is so comforting to the extended family. Thank you so much.

Resident: my mother aged 96, resident for 4+years. 3 years decreasingly self-caring on residential unit. 14 months bed bound on dementia unit requiring a hoist to move and all personal care including feeding, positioning, washing and changing. Self-funding until 3 weeks ago.

Accommodation: Purpose built accommodation with en-suite wet-room and television supplied and own telephone. Modern, spacious, light, clean and well-maintained.

Staff: Polite, cheerful, attentive and establish excellent rapport with client and family. Maintain good communication. Care is prompt and regular. Despite needing help with moving and feeding, weight is maintained and there has never been a problem with pressure areas.

Fees: Research in Birmingham, Darlington and Market Harborough. Fees in the middle group and I believe good value by comparison.

Tick Boxes: Inadequate. Nothing is excellent with no room for improvement but everything is better than good. I would mark “Very Good” throughout.

The professionalism, care, support and compassion that the nurses, doctors and staff gave was exceptional. I cannot thank them enough for making mums last few days comfortable, safe and dignified.

I'm sure a different selection of music would be a benefit.

Lovely place, very friendly and helpful staff.

Nice place and friendly staff.

From the moment we had dealings with the staff of the home to the final minutes of my father's care and needs, the home was fantastically supportive. A helpful, sensitive and caring approach to the whole family. They couldn't do enough to help. They were excellent in nursing him through his final hours of life I would have struggled to cope without their help.

I was transferred to Peaker Park from hospital for extra physiotherapy so that I could use stairs following a fracture on September 22nd. I was very privileged to be in the NHS Reablement Unit in Fiddlers Court for four weeks. The personal care, encouragement, food, therapy and relaxed atmosphere enabled me to recover well. I particularly appreciated the service of the Team Leaders of the Horne Court staff and the weekly visit from the nurse from the local surgery. I wish I had had it all explained to me though, at the beginning of my stay, and better prepared for it. The explanatory leaflet arrived as I was leaving Peaker Park!

My mother has been dumped by this nursing home with an alleged stroke.. which frankly is in question. My family are most unhappy and have been put through much distress by what we suspect is their excuse to get rid of her. They have refused to readmit my mother from a hospital infirmary for recovery. Whilst my mother was here we were pleased with the facilities and level of care until this happened two days ago. I am making an official complaint to the authorities.

My father-in-law is currently staying here after a fall and breaking his hip. He was unable to go home and thankfully they had a room here. All the staff are so helpful and friendly, I have only witnessed an excellent level of care. They encourage the residents to socialise and although no doubt a stressful job, they all seem very upbeat and positive. Thank you.

I lost my Grandad and best friend this morning. For the past 3 weeks, my Grandad had been a resident at this home. From the second he arrived, the carers and workers had his best interests in mind. As a family, we have had a very difficult week and the home actually let me and my family stay over to ensure we had all the time in the world for my Grandad. They had a room set up for us and each day we had breakfast, lunch and dinner given to us. Every hour we'd have a lovely man come round for some comforting words and tea.

Every other hour the carers would come in for some kind words and hugs to ensure me and the family were fine. As a family, we genuinely could not have asked for a better place for my Grandad to see his last days. He was comfortable and relaxed.

Losing someone so close to you is never easy, but these people went above and beyond to make it the easiest it could be.

Thank you.

My dad spent his final few weeks at this amazing place. The care love and compassion shown to him and his family was outstanding. We couldn't have been anywhere better. Every single person who was involved in his care was amazing. We could never thank you all enough.

Knowing a loved one is at the end of their life is very difficult but the staff here made it so much easier for us. We want everyone to know what a great place this is. We had a terrible experience in another care home and was really scared when he was sent here but we are so happy that he ended up here.

Thank you from the bottom of our hearts to every single one of you, we will never forget what you did for us all.

Please accept our most sincere thank you to all the staff in the Fiddlers building with a particular thank you to the physio and occupational therapy persons who were exceptional.

Lovely staff, good privacy, very clean, lovely environment, nice gardens, will miss the staff as only staying on respite, nice meals, nice physiotherapists, overall a very professional care home would definitely recommend to people.

I stayed at Peaker Park Care Village for 11 days while my daughter was on holiday as I am waiting for my flat to be ready in a retirement complex. The staff were very welcoming, attentive and kind and I felt safe. I mixed with the other residents the best I could. I felt I would have liked to get the opportunity to go outside more, especially as the weather was so nice. I would have enjoyed more activities too - maybe a quiz or more social gatherings as everyone seemed to stay in their room. The early supper time of 4:30 pm did not suit me, however, there was plenty of choice for the meals.

I have always feared the thought of Dad going into a care home, however, this experience was a burden lifted.

Exemplary in every way. It is doubtful if the service my mother had could be improved upon. An exceptional model of best practice in this caring professional.