Peaker Park Care Village

My mother was a resident at Peaker Park for about 2 years until her death. During that time she was lovingly cared for by staff who put in the extra effort to ensure her last few months were as comfortable as possible. Particularly at the end, we were impressed with how the staff kept a close watch on her.

Staff were loving and attentive to him and the family and very understanding to/of us all, particularly on the day of his death. We always knew he would not be at Peaker Park for very long, but were so pleased with the relationships he built up in the short time he was there.

My mother spent her last few months at Peaker Park on the Bowden Unit. The palliative, social care was excellent and the carers and nurses were magnificent with my mother whose mental health was sometimes very challenging, plus her deteriorating head wound needed professional care also, which was catered for fantastically. The staff are truly caring to the residents and are very kind and thoughtful and treated my mother with the utmost dignity. Finally, after moving from 3 care/nursing homes we found Peaker Park.

My husband has received the best possible care since being admitted to Boden Unit. Peaker Park Care Village on 27th August 2018. All of the staff are kind, caring and dedicated to the well being of the residents in their care.

Sadly my mother wasn't in Peaker Park for long as her condition quickly deteriorated. She needed total nursing care. All staff without exception, treated, not only my mother but myself and family members with the utmost respect and consideration. Their loving care for my mother went above and beyond making memories of my mothers last days comforting.

Relatives can come and go whenever they like and the staff are marvellous.

The care provided by carers is excellent. There are ongoing issues with meals and laundry that the management seem unable to address and resolve. We do all of the laundry for my mother because detergent used gives her a rash and everything sent to the laundry is lost, even when clearly marked. The laundry service is not fit for purpose. The food is not good, meal planning is poor and the choices offered are not well thought out (eg doughnuts and custard for dessert, sausages on two days out of three). Menus are not published to residents in advance and we sometimes have difficulty finding foods that are appetising and that my Mother can eat.

My mother was at Peaker Parker Care Village for two years. Some of the staff there were truly outstanding and staff continuity was pretty good over the period. Her room was large, light and airy. Her main complaint was the food, which she never really enjoyed, despite the menu being varied and the carers trying to accommodate her preferences. The best thing about the home was the close relationship she developed with her principal carers.

The care my mum received was brilliant, she was treated with dignity and kindness. All staff at Peaker Park do an excellent job, if there was a problem the staff sorted it straight away.

My husband was at Peaker Park for the last 9 months of his life. He was well looked after, always treated with dignity and respect. The staff are friendly and became like family to us both. Nowhere is perfect and nothing compares to your own home but this was as near as we could get. The staff are key to the heart of this care home and they made a very difficult time easier.

Dad was brilliantly cared for here during the last 6 months. His stroke left him with little speech and reduced understanding but the staff showed much patience with him. He seemed very happy and contented. From our observations, his room and clothes were always clean. His meals were served in lovely surroundings but he could choose to eat in his room if he wanted to. Although he felt unable to join in with activities available, the staff did try to encourage him. Dad has now moved to a care home closer to me but I will always be grateful for the care he received at Peaker Park.

I would have absolutely no hesitation in recommending Peaker Park Care Village to anybody who may be searching for a caring establishment for their loved ones.

All the staff are a massive credit to Peaker Park Care Home.

Very good room and building fabric, clean, tidy and well planned. Efficient and friendly staff and most helpful. Food and beverage good, nicely presented and good dining room layout. Overall, if I were in need of residential care, I would have no hesitation in staying here.

Not having dealt with the care system before Peaker Park Team were so helpful in guiding me through the system and making my mother feel confident and safe in her new surroundings. The care is excellent with regular contact from staff on any issues. Excellent facilities rooms and food.

My mother has privacy in her room but has regular checks to make sure she is alright. There are daily activities for her to attend if she wants to. I have attended a few coffee evenings held on a monthly basis, called the Dementia Journey, covering unravelling the mystery, end of life care, nutrition and a dementia virtual tour. All of these events have been very helpful and supportive for me.

Since arriving here in August 2017, we have had a superb experience in this care home. For my father-in-law, it has been home from home. Treatment in the Dementia unit is excellent. Staff always going above and beyond. Excellent communication with residents and also to family members. My father-in-law could not be in a better place.

My mum has been a resident in the dementia unit of Peaker Park for 2 and a half years. The care mum has received is fantastic and the carers are very, very helpful and kind towards mum. So my two brothers and sister are very happy with the care mum gets. Dementia is not easy to deal with!

From the warm welcome on arrival in the dark on a cold winters night until the day of leaving. The staff have excelled in the care and attention they have given my friend as she convalesced from an illness. Thye built her confidence in her abilities back up and now she is living independently at home once again. She was scared of going into a "home" but now she says she may return in the future for a short rest and this is so comforting to the extended family. Thank you so much.

Resident: my mother aged 96, resident for 4+years. 3 years decreasingly self-caring on residential unit. 14 months bed bound on dementia unit requiring a hoist to move and all personal care including feeding, positioning, washing and changing. Self-funding until 3 weeks ago.

Accommodation: Purpose built accommodation with en-suite wet-room and television supplied and own telephone. Modern, spacious, light, clean and well-maintained.

Staff: Polite, cheerful, attentive and establish excellent rapport with client and family. Maintain good communication. Care is prompt and regular. Despite needing help with moving and feeding, weight is maintained and there has never been a problem with pressure areas.

Fees: Research in Birmingham, Darlington and Market Harborough. Fees in the middle group and I believe good value by comparison.

Tick Boxes: Inadequate. Nothing is excellent with no room for improvement but everything is better than good. I would mark “Very Good” throughout.