
We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.
The home is set within 12.5 acres of landscaped and mature gardens which is home to a...
Care Provided by Lavender Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kala Morton(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Lavender Hills Care Home Reviews (107)
Lavender Hills Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 107 reviews.
As a family, we were delighted with the care Dad received at Lavender Hills Care Home. All the carers were excellent. Communication with senior staff were also excellent. Hygiene of a very high standard. A stunning example of caring.
Staff all very friendly, helpful and clear. Comfortable stay.
Mum had a lovely room overlooking the hills and immediately felt at home. After a period of loneliness and depression, she responded positively to the care and stimulus Lavender provided. The staff are exceptionally good and we could not have hoped for better. Mum praised the food and care. She found friends and support. Senior figures attended her funeral. I cannot praise Lavender Hills highly enough. It seems to me, a model of what care homes should provide.
Very good care home with a friendly atmosphere. I do feel that more of the Monday to Friday staff could work at weekends on a rota basis. I cannot believe that working one weekend if every four would impact on peoples lives too much. Having said that, there was absolutely no issue or problem with the staff who were on duty apart from the odd agency worker.
Throughout the 3 years Mum lived there everyone involved with her care were sensitive to her needs and treated her at all times with dignity and respect. Mum was an alert, strong willed and independent lady who demanded exacting standards. A tall order to provide in everyday life. However, the whole team handled all arising situations sympathetically and where necessary with the appropriate level of humour.
Overall the care and support given to Mum, particularly during her last few weeks, was exemplary.
Lavender Hills should be very proud of their dedicated team of caring professionals.
At all times everyone at Lavender Hills have provided over and above what the family expected for which we thank you all.
My mother-in-law has been a resident in Lavender Hills for over one year. The quality of care is superb. The staff are caring, considerate and professional in their work. Nothing is too much trouble, always looking to maintain and develop the environment for all. Friendly, welcoming to relatives consistently. Recently moved my one mum into Lavender Hills knowing that her needs will be net and this fills us with confidence.
I have no complaints on care. My one complaint on one occasion was cleanliness of room. This was dealt with immediately and has not occurred since. Staff are friendly, the home bright and cheerful, staff and management very supportive.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
Last month, Macauley Hayes became the Head Chef at Lavender Hills Care Home following the departure of Andy Morris. This month, Macauley is celebrating his tenth anniversary at the home....
- 02 Mar 2026
Life at Lavender Hills offers more than just a welcoming place to call home, it also benefits from a great range of places to visit right on the doorstep. From...
There are no upcoming events for Lavender Hills Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Lavender Hills Care Home.
Meet the Team (1)

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.
She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.
Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.
In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.
A big food lover despite not being the best cook but luckily her husband is a very good cook.
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