Lavender Hills Care Home

Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP
Review Us
9.9 102 Reviews
  • Lavender Hills Care Home, Bury
Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

•        Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.

The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.
Show Lavender Hills Care Home on the Map

Care Provided by Lavender Hills Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in Charge

  • Kala Morton (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Lavender Hills Care Home Reviews (102)

9.9

Lavender Hills Care Home has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 102 reviews.

Overall Experience
  • 86
  • 16
  • 0
  • 0
  • 0
Date Published
  • 102
  • 3
  • 25
  • 42
  • 60
Reviewer Connection to Lavender Hills Care Home
  • 47
  • 21
  • 7
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 81-100
Review from Kay N (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family member has only lived here for a short time. My family member settled in almost immediately. The home is clean. The staff never seem to sit still. I have scored all relevant options as good as there is always room for improvement, in all walks of life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicci W (Daughter of Resident) published on 10 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were warmly welcomed by all the staff at Lavender Hills. It is a wonderful care home, with a dedicated and sympathetic team. There are plenty of imaginative events for residents, which is so vital.
Lavender Hills has become like family. I can’t recommend it highly enough. Although my Dad’s
needs must now be met elsewhere, I am thrilled by how stimulated and contented my relative has become, thanks to this wonderful place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret M (Daughter of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Lavender Hills for four years. In that time we have been impressed by the consistently high quality of care. The building itself is extremely well maintained and standards of cleanliness and hygiene are very high.
It would be hard to find a group of people more committed
to doing their very best for the people in their care. Staff take time to get to know residents as individuals, going so much further than simply providing care. We too have always felt a part of the Lavender Hills community. Any concerns have been dealt with quickly, efficiently and with understanding.
We saw the affection and personal involvement of so many members of staff during the final stage of my mother's life. They looked after her in a sensitive and dignified manner, and leaving us finally with the sense that they too had lost someone they cared about and would miss.
We are very grateful to them for making the last four years of my mother's life so very happy and comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claudine M (Relative of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home that cares very much. We visited our relative who recently died three times a week so got to know the staff very well. Their aim is to make residents happy and secure and most of them go the extra mile. The management is superb and they set a great example. Also a very happy environment.
I would not hesitate to recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan H (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96-year-old father was very apprehensive about moving from semi-independent living in his own house to the unfamiliar surroundings of a care home. Fortunately, Lavender Hills has dispelled his fears, providing a warm, friendly and caring environment in beautiful surroundings close to his old address.
We, his family have the advantage of knowing that he is experiencing a safe, clean and comfortable life in the care of a wonderful complement of staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia M (Daughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavender Hills was exactly what we were looking for as a 2-week respite home for my mum whilst we were on holiday. My mum has early Alzheimer's so, although she needed someone to keep a friendly eye on her, we also wanted somewhere she'd enjoy with people similar to herself that she could socialise
with.


After viewing a couple of totally inappropriate places we tried Lavender Hills and it was lovely! A gorgeous looking huge house in its own grounds that was as close to a home as we could find. Mum was given a choice of rooms, each one was unique, and all the staff were so friendly and chatty. There was a hairdresser, entertainment and a choice of lounges to sit in. The food was lovely, the place was lovely and the staff were lovely and overall we were exceedingly happy with the whole experience and wouldn't hesitate to use Lavender Hills again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colleen T (Wife of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time I visited this place I was very impressed by the love and warmth of the staff. Also, it was exceptionally clean and did not smell of urine at all. The second visit we were invited to have lunch with them and the residents. I still had not changed my mind from the first visit. It was that
I could quite easily have a week there myself. It was like being in a hotel. On going back for my Husband to stay for a week I could go away in total peace and enjoy my break. He has dementia yet is still talking about his holiday and want to go back.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jack F (Resident) assisted by family/friend published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I stepped into Lavender Hills Care Home, I was made most welcome. The staff were wonderful, helpful and caring. The meals were very good. I am hoping to go back there when my wife has respite. The bedroom was very clean and I had my own shower and toilet.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Brother of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother has settled well in the home. Great relationship with staff.


Always clean, friendly and homely atmosphere.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna E (Daughter-in-law of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is nicely decorated and feels like home. It is run very well and we are impressed that there is never the stale smell associated within most other homes. The food is good with no complaints and a few extra pounds gained. We are kept informed of all changes and the team take the initiative
to call doctors as needed The team deal with challenging situations as they arrive. We are happy with the care and would recommend Lavender Hills. The manager is superb.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill E (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very settled at the home. All her needs are met by staff with a caring approach. Her room is always clean and tidy and staff are available to ask questions about my mum. I am contacted by the home if they need me or my sister for anything. I am very satisfied with mums care in the home. It
would be useful to have some visitor chairs to use when visiting mum in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penny T (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Lavender Hills from hospital as she had fallen and was unable to walk, dress herself etc. After a while and a couple of months her mobility came back but was very limited. For the first few months she complained she wanted to go home, but eventually, she accepted that she was in the
best place for her at the time.


I took her out once a week and my brother and I shared visits approximately 6 out of 7 days a week. She moved rooms and watched all that was going on, they gave her independence whilst keeping an eye on her. They nursed her exceptionally well at the end, keeping us involved at all times. She was there for 2 years 1 month.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David M (Husband of Resident) published on 29 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, excellent. Kind caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian W (Husband of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted at the beginning of November 2016 and died there in March 2017. I cannot speak too highly of the care and attention that she received. All staff were forever kind, cheerful and ready to do what was necessary and then more.I visited every afternoon for four months and got to know
all staff and some of the residents really well. There is a wonderful family atmosphere. I am full of admiration for all the staff. I did not realise that there were so many good people in our usually cynical world.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola B (Regular Volunteer) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We started volunteering at the beginning of summer and have loved every second of visiting the care home and making new friends which my daughters have called their grandmummies and grandaddies. The staff have been incredibly welcoming, helpful and patient. The home is lovely and our grand friends seem
very happy and content. We love our visits and hope they continue for a very long time to come and we thank everyone for being so kind and looking after us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce K (Daughter of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were delighted with the care Dad received at Lavender Hills Care Home. All the carers were excellent. Communication with senior staff were also excellent. Hygiene of a very high standard. A stunning example of caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James D (Son of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff all very friendly, helpful and clear. Comfortable stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rick R (Son of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother died in June suffering from multiple issues, especially mixed dementia following a stroke in October 2015. Really she needed full-time care, my sister and I looked at a number of care homes in and around Bury. Lavender hills was our immediate choice and they proved outstanding.
Mum had a
lovely room overlooking the hills and immediately felt at home. After a period of loneliness and depression, she responded positively to the care and stimulus Lavender provided. The staff are exceptionally good and we could not have hoped for better. Mum praised the food and care. She found friends and support. Senior figures attended her funeral. I cannot praise Lavender Hills highly enough. It seems to me, a model of what care homes should provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley (Daughter of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home with a friendly atmosphere. I do feel that more of the Monday to Friday staff could work at weekends on a rota basis. I cannot believe that working one weekend if every four would impact on peoples lives too much. Having said that, there was absolutely no issue or problem with the
staff who were on duty apart from the odd agency worker.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tilly (Daughter of Resident) published on 11 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Lavender Hills from March 2013 until she peacefully passed away surrounded by her close family in March 2016 aged 98 years.
Throughout the 3 years Mum lived there everyone involved with her care were sensitive to her needs and treated her at all times with dignity and respect.
Mum was an alert, strong willed and independent lady who demanded exacting standards. A tall order to provide in everyday life. However, the whole team handled all arising situations sympathetically and where necessary with the appropriate level of humour.
Overall the care and support given to Mum, particularly during her last few weeks, was exemplary.
Lavender Hills should be very proud of their dedicated team of caring professionals.
At all times everyone at Lavender Hills have provided over and above what the family expected for which we thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Lavender Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Lavender Hills Care Home is calculated as follows: ( (441 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 499 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lavender Hills Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (1)

Kala

Kala Morton

Job Title: Home Manager Joined: 2015

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.


She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.


Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.


In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.


A big food lover despite not being the best cook but luckily her husband is a very good cook.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Hills Care Home to verify any information. View our terms and conditions. Lavender Hills Care Home has an Enhanced Service - more info.