
We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.
The home is set within 12.5 acres of landscaped and mature gardens which is home to a...
Care Provided by Lavender Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kala Morton(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Lavender Hills Care Home Reviews (107)
Lavender Hills Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 107 reviews.
I picked this home because I used to visit my old mate here and I noticed the good care.
It really is a great place great decor, good furnishings but fantastic carers including those not seen too often, the back room boy (s)!
Deciding the time has come when you can no longer cope with a loved parent at home is tough. I cried in several establishments but not when we visited Lavender Hills. Staff were a delight when we asked to be shown around at tea time, what must they have thought ?? We went on to choose Lavender Hills for dad because it seemed very people orientated, staff are approachable, the building is designed in a series of sitting and dining areas and didn’t take feel ‘corporate ‘ our feelings of guilt and emotional turmoil were appreciated and allayed. Although he can be stubborn and doesn’t always participate there are many things going on dad could take part in. The manager is incredibly sensitive and supportive and we feel comfortable with our decision. The residents feel ‘love’. But perhaps not on the day, the activities coordinator arranged the local pipe and drum band to play for dad ? X
I have been here a couple of weeks now is it very spacious and handy for me for my regular hospital visits as I attend a lot of appointments. it was actually the hospital that recommended this home to me, the food is ok and the staff are lovely very accommodating and very helpful, just what you need!
The activities offered are outstanding, the effort and care by staff is second to none. Mother and the family found the transition from moving from her home to her new home at Lavender Hills was made much easier by the support and dedication of the staff team.
My family member has only lived here for a short time. My family member settled in almost immediately. The home is clean. The staff never seem to sit still. I have scored all relevant options as good as there is always room for improvement, in all walks of life.
Lavender Hills has become like family. I can’t recommend it highly enough. Although my Dad’s needs must now be met elsewhere, I am thrilled by how stimulated and contented my relative has become, thanks to this wonderful place.
It would be hard to find a group of people more committed to doing their very best for the people in their care. Staff take time to get to know residents as individuals, going so much further than simply providing care. We too have always felt a part of the Lavender Hills community. Any concerns have been dealt with quickly, efficiently and with understanding.
We saw the affection and personal involvement of so many members of staff during the final stage of my mother's life. They looked after her in a sensitive and dignified manner, and leaving us finally with the sense that they too had lost someone they cared about and would miss.
We are very grateful to them for making the last four years of my mother's life so very happy and comfortable.
This is a care home that cares very much. We visited our relative who recently died three times a week so got to know the staff very well. Their aim is to make residents happy and secure and most of them go the extra mile. The management is superb and they set a great example. Also a very happy environment. I would not hesitate to recommend.
My 96-year-old father was very apprehensive about moving from semi-independent living in his own house to the unfamiliar surroundings of a care home. Fortunately, Lavender Hills has dispelled his fears, providing a warm, friendly and caring environment in beautiful surroundings close to his old address. We, his family have the advantage of knowing that he is experiencing a safe, clean and comfortable life in the care of a wonderful complement of staff.
Lavender Hills was exactly what we were looking for as a 2-week respite home for my mum whilst we were on holiday. My mum has early Alzheimer's so, although she needed someone to keep a friendly eye on her, we also wanted somewhere she'd enjoy with people similar to herself that she could socialise with.
After viewing a couple of totally inappropriate places we tried Lavender Hills and it was lovely! A gorgeous looking huge house in its own grounds that was as close to a home as we could find. Mum was given a choice of rooms, each one was unique, and all the staff were so friendly and chatty. There was a hairdresser, entertainment and a choice of lounges to sit in. The food was lovely, the place was lovely and the staff were lovely and overall we were exceedingly happy with the whole experience and wouldn't hesitate to use Lavender Hills again.
The first time I visited this place I was very impressed by the love and warmth of the staff. Also, it was exceptionally clean and did not smell of urine at all. The second visit we were invited to have lunch with them and the residents. I still had not changed my mind from the first visit. It was that I could quite easily have a week there myself. It was like being in a hotel. On going back for my Husband to stay for a week I could go away in total peace and enjoy my break. He has dementia yet is still talking about his holiday and want to go back.
From the moment I stepped into Lavender Hills Care Home, I was made most welcome. The staff were wonderful, helpful and caring. The meals were very good. I am hoping to go back there when my wife has respite. The bedroom was very clean and I had my own shower and toilet.
Brother has settled well in the home. Great relationship with staff.
Always clean, friendly and homely atmosphere.
This home is nicely decorated and feels like home. It is run very well and we are impressed that there is never the stale smell associated within most other homes. The food is good with no complaints and a few extra pounds gained. We are kept informed of all changes and the team take the initiative to call doctors as needed The team deal with challenging situations as they arrive. We are happy with the care and would recommend Lavender Hills. The manager is superb.
My mum is very settled at the home. All her needs are met by staff with a caring approach. Her room is always clean and tidy and staff are available to ask questions about my mum. I am contacted by the home if they need me or my sister for anything. I am very satisfied with mums care in the home. It would be useful to have some visitor chairs to use when visiting mum in the home.
My mother entered Lavender Hills from hospital as she had fallen and was unable to walk, dress herself etc. After a while and a couple of months her mobility came back but was very limited. For the first few months she complained she wanted to go home, but eventually, she accepted that she was in the best place for her at the time.
I took her out once a week and my brother and I shared visits approximately 6 out of 7 days a week. She moved rooms and watched all that was going on, they gave her independence whilst keeping an eye on her. They nursed her exceptionally well at the end, keeping us involved at all times. She was there for 2 years 1 month.
Very good, excellent. Kind caring staff.
My wife was admitted at the beginning of November 2016 and died there in March 2017. I cannot speak too highly of the care and attention that she received. All staff were forever kind, cheerful and ready to do what was necessary and then more.I visited every afternoon for four months and got to know all staff and some of the residents really well. There is a wonderful family atmosphere. I am full of admiration for all the staff. I did not realise that there were so many good people in our usually cynical world.
We started volunteering at the beginning of summer and have loved every second of visiting the care home and making new friends which my daughters have called their grandmummies and grandaddies. The staff have been incredibly welcoming, helpful and patient. The home is lovely and our grand friends seem very happy and content. We love our visits and hope they continue for a very long time to come and we thank everyone for being so kind and looking after us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
Last month, Macauley Hayes became the Head Chef at Lavender Hills Care Home following the departure of Andy Morris. This month, Macauley is celebrating his tenth anniversary at the home....
- 02 Mar 2026
Life at Lavender Hills offers more than just a welcoming place to call home, it also benefits from a great range of places to visit right on the doorstep. From...
There are no upcoming events for Lavender Hills Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Lavender Hills Care Home.
Meet the Team (1)

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.
She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.
Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.
In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.
A big food lover despite not being the best cook but luckily her husband is a very good cook.
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