Lavender Hills Care Home

Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP
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9.9 102 Reviews
  • Lavender Hills Care Home, Bury
Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

•        Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.

The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Kala Morton (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Lavender Hills Care Home Reviews (102)

9.9

Lavender Hills Care Home has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lavender Hills Care Home
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Total of 102, showing 21-40
Review from T D (Son of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Lavender Hills and she is very well looked after. The seniors and care team are very good and really look after my mum. My Dad was a resident for a short while before he died. During this difficult period the staff were very considerate. We know all the staff by name and they
are very good.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Linda S (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my dad has received at Lavender Hills over the past 2 years. The carers are friendly and attend to all dad's needs and get him to engage with the numerous activities. Also the food is lovely. Dad is happy there and he laughs and jokes with me when I visit.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Linda S (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Lavender Hills care home for 18 months now. Choosing a care home for him was the hardest thing I had to do, until I went to look at Lavender Hills. From the moment I stepped in there, I knew this was the place I wanted him to spend the rest of his life. Friendly, caring, compassionate,
helpful are just a few of the qualities that were instantly apparent. 18 months on and it was the best decision I ever made. My dad is so happy and comfortable. Each and everyone of the staff are amazing and nothing is too much trouble. Not only are they dad's family; they are our family too. Dad was like a skeleton before he went in. Now he looks back to his old self as he enjoys the fresh, homemade food so much. I never thought he would get out so much but he loves the trips out which are so varied. Both his mind and physical health has improved. For anyone in the unenviable position of looking for a care home for their loved ones, I would thoroughly recommend Lavender Hills.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from James T (Son of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the death of my dad earlier this year, mum was taken into hospital where she remained for 6 months. She was still not safe to go home so I had to look for a nice care home where she would be comfortable and happy. This was a big step. All of the staff have been really kind and supportive.
Mum suffers from anxiety and they have all been so supportive. It is a lovely environment.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Kathryn C (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Lavender Hills Care Home in February 2024.
In Lavender Hills we have found a home for Mum that feels as close as possible to her own home, the staff not only care for Mum to an exceptionally high standard they are friends with Mum, with Mum's room the go-to place for a chat. As a family
we are also made to feel so welcome, it is just like visiting Mum in her own home. We have the comfort of knowing Mum is safe, comfortable and cared for in her "home". We would recommend Lavender Hills to anyone seeking the very best in care for their loved ones.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Rachel H (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavender Hills is a truly magical place. Mum spent her last year here and as she would say she was 'at home with friends'. The staff are dedicated, caring, friendly and compassionate. Nothing was too much trouble. The food is amazing. Mum went on a number of day trips her two favourites were to the
local museum and the garden centre for cheese and wine tasting. The rooms are immaculate and the facilities are second to none. She loved celebrating her 90th birthday and singing along to the ABBA tribute band! When Mum became very poorly we spent all of our time with her. As a family we were looked after too. It helped enormously. If you want a home-from-home with genuine care this is the place to go.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Simon B (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were at Lavender Hills for a temporary respite/short-term stay for my dad. From the get-go, the office staff couldn't have made the initial visit and check-in procedure any easier, and, once my dad was there, the care staff were excellent, and very welcoming, making the whole experience very positive.
And yes, maybe their prices are not exactly cheap, but you can see why. The facilities, the quality of the rooms, amount of staff, and the upkeep of the building and grounds make it worth it. A big thanks to all at Lavender Hills.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They have been passed along to the staff.

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Review from Michelle A (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Lavender Hills for respite for my Dad, it was definitely the right choice we made for him. He couldn't have been in better hands. He joined in with all activities and went on the days out it was definitely home from home and wasn't cooped up in a room all day. Even just the time spent talking
to him was great.
We would definitely use Lavender Hills again as he was thoroughly well cared for and all the staff are extremely helpful.
Most of all my mum actually relaxed for once and didn't worry.
His room was lovely and there was a nice card waiting for him on arrival which was lovely. The food was excellent and of a high standard. We would definitely use it again.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. We will pass them along to the staff.

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Review from Alastair F (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Lavender Hills Care Home in February 2023. The last 15 months of her life were completely transformed from a very limited life at home to having her social life completely transformed. The staff are without exception extraordinarily dedicated and kind. They enabled my mum to attend her grandson's
wedding by bringing her 40 miles to the wedding venue. My mum looked lovely and was happy. That evening having achieved her goal she died peacefully with staff present. Though this was a shock we realise that very few people get the chance to die happy having had one of their best-ever days.
This would not have been possible without Lavender Hills. Words cannot describe what all of Mum's family and friends feel about you. God bless you all.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from A A (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been really well cared for at Lavender Hills. He loves the food. He says the staff are great at giving him his medication on schedule. He has been on several trips out with other residents. The staff are kind and gentle with him and the manager is always very responsive. I am very impressed
with the whole set up.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. We will pass them along to the staff.

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Review from A S (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had to make a difficult decision to place my mother into a care home I could not have wished for better than Lavender Hills. The care home staff have been excellent throughout, ensuring my mother settled and taking care of her family's concerns with real empathy. My mother has now been in the
care home for approx 8 weeks and has settled really well and made many new friends, she goes on many trips and enjoys the interaction with others. Thank you to all the staff at Lavender Hills you have been superb.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. We will pass them on to the staff.

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Review from Jeanette A (Niece of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect! My aunt is loving her new life and the Lavender Hills family. She is involved in activities, going out on more excursions and enjoying herself more than she has in years since moving into Lavender. The one-to-one care and getting to know what each resident likes doing, eating, reading, watching,
etc. is exceptional and they tailor their care to each individual. The choice in the lunch and evening meal menus is outstanding, and is a credit to the chef and the kitchen staff. Nothing is too much trouble for the friendly staff and management, all who are fabulous at their job. Cleanliness of this beautiful home is faultless and I would not hesitate to recommend it. Thank you.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Joanne D (Friend of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm deeply grateful for the exceptional care Lavender Hill provided my friend during her stay. She was anxious about moving into residential care, especially with Covid restrictions limiting visits. However, from day one, the staff went above and beyond to make her feel at home. They took the time to
understand her needs and crafted a personalized care plan that addressed all her health issues. Despite her complexities, they made sure she felt safe, loved, and supported. It wasn't just about the medical stuff – the staff formed genuine connections with her, making her feel like part of a big family. The kitchen staff deserves special mention for their kindness in accommodating her dietary needs, often sitting down with her to plan meals. Seeing her settle in and actually enjoy being there was such a relief. I can't thank the team at Lavender Hill enough for the peace of mind they gave me. Their compassion and care made all the difference, and I'll be forever grateful.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your feedback It will be passed along to the staff.

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Review from A E (Son of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came for a short respite visit. We were so impressed with how much effort everyone went to in helping her settle in. They understood completely what a big deal it was for her to take this step, and nothing was too much trouble. The staff were so friendly and professional, and though Mum had only
been there a short time, everyone we met knew her name and had made an effort to get to know her. The setting is beautiful, everywhere is clean, and the food is lovely; honestly, we couldn't have asked for more and are so very grateful to everyone. We hope it is not long before Mum is able to make another visit there.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your feedback; it will be passed along to the staff.

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Review from Elaine H (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are all very willing to get to know the residents. I have been impressed with the level of care and personal attention my mum has received. They have endless patience and really understand how to make her feel relaxed and comfortable. This is not easy as my mum can be challenging at times.
There
are too many excellent staff to single out. One particular lady is lovely and takes time to understand how she can best help my mum.
Also, your manager encourages feedback and strives to provide a high level of service. This is evident in the everyday running of the home. I find her really easy to talk to and feel she genuinely cares about her work and the people.
The chef is very obliging and regularly ensures Mum has the meals she prefers - in particular, she loves the soups.
I feel my mum is receiving the best level of care possible, and I would not hesitate to recommend Lavender Hills.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Simon H (Son of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
January 24 - my mother was fortunate enough to stay at Lavender Hills for a week's respite care, and I would not have any hesitation in recommending Lavender Hills to others. Set in idyllic surroundings and currently going through a refurbishment and repaint, the staff and facilities are excellent,
with the food being exceptional.
With the opportunity to mix with other residents as well as having the safety and security of her own room, she quickly managed to interact with other residents and was able to find quiet areas when required.
The openness and flexibility were also a positive feature, with friends able to visit at any time.
The staff were always attentive and smiling throughout, which in itself is a challenge in the circumstances.
A very successful week.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from C E (Son of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who is in her early 90’s and used to living at home with her independence has had a couple of short respite stays at Lavender Hills over the last 12 months.
On all occasions the staff have been lovely and tended to her needs but have also gone out of their way to chat to my mum and make her
feel at home.
The meals have been great and the kitchen staff have gone out of their way to ensure she had familiar items which might not have been on the menu.
The rooms are clean and tidy just like the rest of the building.
Looking outside the views of the valley are stunning.
I would recommend Lavender Hills, it’s one of the nice ones.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed on to the staff.

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Review from S N (Niece of Resident) published on 29 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent manager, deals with all queries promptly and efficiently. The manager gives you a call back re anything you need to know. Staff all friendly. The residents seem well cared for and always look clean and tidy. The rooms are very clean and nicely furnished. The food is all done on site with a
varied menu, which is good quality.
Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your lovely review. You comments have been passed on to the team.

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Review from John N (Son of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to the care home in 2016 and spent her last seven years there. During that time I developed a close relationship with all the managers and staff who took care of her. I was always kept fully advised of my mother’s health issues and the treatment she was receiving. I found that
Lavender Hills operated to the highest standards of professionalism and provided excellent care and support at all times. There is also a clear commitment to improving its facilities on a continuous basis. This included enabling families to meet residents during the COVID pandemic. I always felt that Lavender Hills is a care home rather than a care centre. All the residents are treated as individuals with genuine affection and kindness. The care my mother received at the end of her life from all the staff very much reflected this. I would therefore have no hesitation in recommending Lavender Hills to any family considering residential care for their loved ones.
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Review from T R (Son of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum’s been a resident at Lavender Hills for nearly two years now. I’ve always found the staff and management to be very helpful, friendly and supportive. They keep me up to date on my mum’s health in between visits and I have full confidence in the care and attention they provide.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Lavender Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Lavender Hills Care Home is calculated as follows: ( (441 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 499 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lavender Hills Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kala

Kala Morton

Job Title: Home Manager Joined: 2015

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.


She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.


Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.


In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.


A big food lover despite not being the best cook but luckily her husband is a very good cook.

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