
We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.
The home is set within 12.5 acres of landscaped and mature gardens which is home to a...
Care Provided by Lavender Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kala Morton(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Lavender Hills Care Home Reviews (107)
Lavender Hills Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 107 reviews.
Great staff, very caring and I feel comfortable that my mum is being well looked after 24/7. The entertainment for the residents is second to none and when my visits have coincided with entertainment I am always willing to join in.
My husband has been in Lavender Hills for two years now. He has a strange dementia which needs to be controlled with strong drugs. He does not forget the past, he forgets very recent events and gets very confused about time and days of the week. All the staff are very good with him, and very patient. He is 64 on the 16th of June and we have a daughter who is getting married next February. The manager took him for a ride today to see the hotel our daughter is getting married in. She is also bringing him to the wedding, and she took him out in her car when lockdown lifted because he just wanted to see what had changed in the local area.
Mum has been a resident of Lavender Hills for a few years now. I have always felt that the staff know Mum well and that she is part of a 'family' atmosphere. She has received excellent care, especially recently when the home was closed to visitors at the height of the pandemic. Coming back in to see Mum after restrictions have been lifted slightly, I have been made to feel very welcome but also know that strict procedures are in place to keep everyone (residents, staff and visitors) safe. My mum is treated with dignity and respect and I would recommend Lavender Hills as an excellent home.
Hi S F,
Thank you for your lovely review, we pride ourselves on our family atmosphere. It is so lovely to have your mum as part of our Lavender Hills family.
After eventually testing negative to Covid19, Mum was discharged from hospital to Lavender Hills in Ramsbottom. From the word "go", Mum has been well looked after by the staff. Nothing is too much trouble. I have been informed of everything that involves Mum - from the first Covid injection, an eyesight test in the home, to having her hair done. The surrounding views from the home are lovely. Even the drive up to the home from the road has attractions - the bird table for one has many different kinds of birds to-ing and fro-ing from it. Finally, the safe visiting in the specially made lodge there was an absolute gem of an idea! After not seeing Mum for many weeks, being able to see her and talk to her in comfort, without having to wear a mask or shout was absolutely wonderful. Well done Lavender Hills!
Hi Beverley,
Thank you for your lovely review, we are incredibly lucky to have had our Covid safe visitation lodge that has brought much joy over the past year, it is a pleasure to have your mum as part of our Lavender Hills family.
All staff know Dad when I call and can update me. They are kind and caring to him. They treat him with dignity and respect. He has a good routine to his day. Despite the lockdown I can see and speak with him regularly. Dad says the food is 'champion' which is a good sign and reassures me. The staff take time to talk with Dad. It’s a great place.
The facilities at Lavender Hills are excellent. The activities organisers are extremely conscientious and try to be very inclusive with all the residents. The staff are very caring and mindful of each resident's individual needs. Any time an issue was raised, it was dealt with quickly and effectively. The food has improved tremendously over recent months. The rooms are of a good standard and cleanliness is very satisfactory.
I live in Jersey so am not able to visit very often but I can honestly say since the lockdown, I have seen more of my gran on Facebook than in the last 10 years or so. Your videos and photos are so uplifting and often make me smile for the day. Thank you to all the staff for making this possible.
Hi Joanne, thank you so much for your wonderful review, we are so happy that you are able to see your gran on our Facebook page and keep up to date with everything she is doing here at Lavender Hills.
My friend arrived at Lavender Hills in December and was welcomed into the family. He settled very quickly with the help and support of all the caring team. There have been so many fantastic activities for him to be involved with which have been stimulating and engaging. I know he is enjoying himself because his big smile is back on his face. He has had the opportunity to admire the spectacular views from his own private room and whilst out on a short walk with the carers. It has been great that I have been able to visit him in the Evelina Park Lodge during lockdown knowing everybody was safe. It is with great appreciation that events are posted on Facebook which enables me to feel close to my friend and have an insight into his daily living. I know my friend is happy, safe and cared for at Lavender Hills. Thank you all so very much!
Thank you so much for your wonderful comment! We love that he has been able to settle in so easily and make himself at home here as part of our Lavender Hills family. It's also lovely to hear that you are both able to stay connected in our visiting lodge over the pandemic. We look forward one day being able to open our home again for friends and families to take part in our events.
My Mum has been a resident of Lavender Hills for well over a year and I can honestly say that my family and I cannot speak highly enough of the care she has received in this time. The home is beautifully situated and is well maintained and cheerful. The staff are amazing and I cannot thank them enough for the way in which my Mum has been looked after. They are always very caring, reassuring and sensitive to Mum’s needs and have undertaken a whole host of activities to keep the residents entertained. I’m always amazed by how much time and effort goes into the activities provided by staff, which I often see on their Facebook page. Given the unprecedented times we have been living in with Covid-19, we have been able to reassure ourselves of Mum’s well-being either through regular video calls with her or more recently by visiting the Evelina Lodge. I would highly recommend Lavender Hills to anyone who is looking to place their relative in a caring and supportive environment. Thank you, Lavender Hills.
Thank you so much for such kind, incredible words, Catherine! The team here at Lavender Hills really appreciate your support and I believe I speak for everyone here when I say we love having your mum as part of our Lavender family.
Feel very confident that our relative is being well cared for. Unfortunately, she was very unwell earlier in the year and sadly, not as ambulant or involved with care home life as she was. Which is really sad with all that is provided with enthusiasm from ALL members of staff.
Thank you so much for your glowing review of Lavender Hills and for supporting our home. It's very nice to hear that you are happy with the care we are providing for your loved one.
I'm fully aware of the difficulties with visits but have been accommodated with window visits and garden visits during the warmer months. Yesterday, I was able to experience the new lodge - an excellent facility that allows a quality visit in these difficult times.
Thank you so much for this review, we're really happy to hear that you are pleased with the quality of care that Lavender Hills is providing for your mum during her stay with us.
The staff really go out of their way to assist. Both my mum and dad are at Lavender Hills. It is in a beautiful setting, with lovely views, and the rooms are spacious. I feel mum and dad are looked after really well. Recently a new chef has started, and the one previously was a slightly disappointing feature - the quality of the food has now improved massively - the food is great.
Thank you so much for these really kind words, we're very happy to have your parents with us and are happy to hear you think this way about our home. We are definitely lucky with the location! We're all really happy with the new chef, he's made such an improvement to our menu - it's always exciting coming into the kitchen to see what amazing food he's cooking up.
I would like to thank the care workers at Lavender Hills Care Home for all their hard work over the last few weeks. I am very pleased with the way you have cared for my Dad at such a difficult time. We as a family would like to say thank you.
My stay for 3 weeks was a wonderful experience. The staff were 1st class always helpful. The food was very good. All homemade. Very clean (what more can one say). Fully recommend.
My father sadly passed away on the 1st September following a heart attack, having lived permanently at Lavender Hills from December 2018. I cannot speak highly enough of the staff and of the home. He was always immaculately turned out, his room was always clean and tidy with his bed always made and his towels changed daily. He was encouraged to maintain his independence in as many areas as possible but was always given help to do the things he could no longer manage for himself. I visited regularly most weeks and he recounted tales of what he'd been doing, from Zumba class to arts and crafts, musical events to flower arranging. There is always something going on at Lavender Hills and whilst residents are encouraged to join in and take part, their privacy is respected if they prefer to remain in their own room. Dad enjoyed his privacy and had made his room a proper little 'home from home' with lots of paintings, pictures and photographs of family. This is a wonderful place!
We chose Lavender Hills for my mother-in-law as it seemed home from home as soon as you walked in and was set in a beautiful, peaceful location with plenty of space in a grand old building. Although my mother-in-law was very unwell when she moved in, being discharged from hospital to their care, the staff were wonderful, taking every care of her, and for us as family it was a lovely, reassuring place to go to visit, taking a great load off our mind with families being made very welcome. I remember after one visit sitting outside on the terrace in the sunshine listening to a chiffchaff singing its heart out with the surrounding woodlands rustling their leaves, looking out across the grounds towards the view of the Rossendale valley and must have spent an hour just sat there (ma-in-law was sleeping). It's the kind of place I'll be looking for when my time comes. Thanks everyone.
I find Lavender Hills very helpful everyone takes care with what they are doing, the food is good all the staff in all departments are aware of my needs the home is well cared for and I would highly recommend it.
I live at lavender Hills the thing I love most about this home is the activities because there is something always on and it stops me from getting bored and keeps my mind occupied.
From the pressure of mum having to leave her home to her being a resident at Lavender Hills the process has been reasonably pleasant for mum and the family.
The activities are handy and I attend ones I can.
The food is great and the carers are very thoughtful and sometimes think for me, which is handy!
The residents are very friendly and I have a good group of friends here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
Last month, Macauley Hayes became the Head Chef at Lavender Hills Care Home following the departure of Andy Morris. This month, Macauley is celebrating his tenth anniversary at the home....
- 02 Mar 2026
Life at Lavender Hills offers more than just a welcoming place to call home, it also benefits from a great range of places to visit right on the doorstep. From...
There are no upcoming events for Lavender Hills Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Lavender Hills Care Home.
Meet the Team (1)

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.
She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.
Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.
In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.
A big food lover despite not being the best cook but luckily her husband is a very good cook.
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