Lavender Hills Care Home

Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP
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9.9 102 Reviews
  • Lavender Hills Care Home, Bury
Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

•        Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.

The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Kala Morton (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

Lavender Hills Care Home Reviews (102)

Total of 102, showing 61-80
9.9

Lavender Hills Care Home has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years. Over all time Lavender Hills Care Home has 102 reviews.

Overall Experience

  • 86
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Review from Tracey H (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Lavender Hills are excellent. The activities organisers are extremely conscientious and try to be very inclusive with all the residents. The staff are very caring and mindful of each resident's individual needs. Any time an issue was raised, it was dealt with quickly and effectively.
The food has improved tremendously over recent months. The rooms are of a good standard and cleanliness is very satisfactory.

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Review from Joanne H (Granddaughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Jersey so am not able to visit very often but I can honestly say since the lockdown, I have seen more of my gran on Facebook than in the last 10 years or so. Your videos and photos are so uplifting and often make me smile for the day. Thank you to all the staff for making this possible.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Hi Joanne, thank you so much for your wonderful review, we are so happy that you are able to see your gran on our Facebook page and keep up to date with everything she is doing here at Lavender Hills.

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Review from Elaine F (Friend of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend arrived at Lavender Hills in December and was welcomed into the family. He settled very quickly with the help and support of all the caring team. There have been so many fantastic activities for him to be involved with which have been stimulating and engaging. I know he is enjoying himself
because his big smile is back on his face. He has had the opportunity to admire the spectacular views from his own private room and whilst out on a short walk with the carers. It has been great that I have been able to visit him in the Evelina Park Lodge during lockdown knowing everybody was safe. It is with great appreciation that events are posted on Facebook which enables me to feel close to my friend and have an insight into his daily living. I know my friend is happy, safe and cared for at Lavender Hills. Thank you all so very much!

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Hi Elaine,
Thank you so much for your wonderful comment! We love that he has been able to settle in so easily and make himself at home here as part of our Lavender Hills family. It's also lovely to hear that you are both able to stay connected in our visiting lodge over the pandemic. We look forward one day being able to open our home again for friends and families to take part in our events.

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Review from Catherine M (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Lavender Hills for well over a year and I can honestly say that my family and I cannot speak highly enough of the care she has received in this time. The home is beautifully situated and is well maintained and cheerful. The staff are amazing and I cannot thank them enough
for the way in which my Mum has been looked after. They are always very caring, reassuring and sensitive to Mum’s needs and have undertaken a whole host of activities to keep the residents entertained. I’m always amazed by how much time and effort goes into the activities provided by staff, which I often see on their Facebook page. Given the unprecedented times we have been living in with Covid-19, we have been able to reassure ourselves of Mum’s well-being either through regular video calls with her or more recently by visiting the Evelina Lodge. I would highly recommend Lavender Hills to anyone who is looking to place their relative in a caring and supportive environment. Thank you, Lavender Hills.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Thank you so much for such kind, incredible words, Catherine! The team here at Lavender Hills really appreciate your support and I believe I speak for everyone here when I say we love having your mum as part of our Lavender family.

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Review from D P (Sister-in-law of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Homely, comfortable and caring home. Lots of laughter noted when visiting, plenty of entertainment and activities for residents. Everyone seems happy and contented. Location with absolutely stunning views, first-class. New visitors lodge an added bonus in these difficult times, enabling families to
visit after months of lockdown. Brilliant!
Feel very confident that our relative is being well cared for. Unfortunately, she was very unwell earlier in the year and sadly, not as ambulant or involved with care home life as she was. Which is really sad with all that is provided with enthusiasm from ALL members of staff.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Thank you so much for your glowing review of Lavender Hills and for supporting our home. It's very nice to hear that you are happy with the care we are providing for your loved one.

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Review from Tim C (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the care of Lavender Hills for over 5 years. During that time, I have been pleased with all aspects of her care. The home is always clean and tidy, and the standard of food is good. The staff are clearly dedicated and caring, and the new manager has already had a positive impact.
I'm
fully aware of the difficulties with visits but have been accommodated with window visits and garden visits during the warmer months. Yesterday, I was able to experience the new lodge - an excellent facility that allows a quality visit in these difficult times.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Hi Tim,
Thank you so much for this review, we're really happy to hear that you are pleased with the quality of care that Lavender Hills is providing for your mum during her stay with us.

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Review from Pam N (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really go out of their way to assist. Both my mum and dad are at Lavender Hills. It is in a beautiful setting, with lovely views, and the rooms are spacious. I feel mum and dad are looked after really well. Recently a new chef has started, and the one previously was a slightly disappointing
feature - the quality of the food has now improved massively - the food is great.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Thank you so much for these really kind words, we're very happy to have your parents with us and are happy to hear you think this way about our home. We are definitely lucky with the location! We're all really happy with the new chef, he's made such an improvement to our menu - it's always exciting coming into the kitchen to see what amazing food he's cooking up.

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Review from Sue T (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the care workers at Lavender Hills Care Home for all their hard work over the last few weeks. I am very pleased with the way you have cared for my Dad at such a difficult time. We as a family would like to say thank you.

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Review from Dorothy M (Respite Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay for 3 weeks was a wonderful experience. The staff were 1st class always helpful. The food was very good. All homemade. Very clean (what more can one say). Fully recommend.

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Review from Gillian H (Daughter of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father sadly passed away on the 1st September following a heart attack, having lived permanently at Lavender Hills from December 2018. I cannot speak highly enough of the staff and of the home. He was always immaculately turned out, his room was always clean and tidy with his bed always made and
his towels changed daily. He was encouraged to maintain his independence in as many areas as possible but was always given help to do the things he could no longer manage for himself. I visited regularly most weeks and he recounted tales of what he'd been doing, from Zumba class to arts and crafts, musical events to flower arranging. There is always something going on at Lavender Hills and whilst residents are encouraged to join in and take part, their privacy is respected if they prefer to remain in their own room. Dad enjoyed his privacy and had made his room a proper little 'home from home' with lots of paintings, pictures and photographs of family. This is a wonderful place!

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Review from Debbie L (Daughter-in-law of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Lavender Hills for my mother-in-law as it seemed home from home as soon as you walked in and was set in a beautiful, peaceful location with plenty of space in a grand old building. Although my mother-in-law was very unwell when she moved in, being discharged from hospital to their care, the
staff were wonderful, taking every care of her, and for us as family it was a lovely, reassuring place to go to visit, taking a great load off our mind with families being made very welcome. I remember after one visit sitting outside on the terrace in the sunshine listening to a chiffchaff singing its heart out with the surrounding woodlands rustling their leaves, looking out across the grounds towards the view of the Rossendale valley and must have spent an hour just sat there (ma-in-law was sleeping). It's the kind of place I'll be looking for when my time comes. Thanks everyone.

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Review from Celia D (Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live at lavender Hills the thing I love most about this home is the activities because there is something always on and it stops me from getting bored and keeps my mind occupied.

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Review from Dorathy M (Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Lavender Hills very helpful everyone takes care with what they are doing, the food is good all the staff in all departments are aware of my needs the home is well cared for and I would highly recommend it.

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Review from Stewart B (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the pressure of mum having to leave her home to her being a resident at Lavender Hills the process has been reasonably pleasant for mum and the family.

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Review from Dyllis M (Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in Lavender Hills is good! lots of chat with residents.
The activities are handy and I attend ones I can.
The food is great and the carers are very thoughtful and sometimes think for me, which is handy!
The residents are very friendly and I have a good group of friends here.

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Review from Doris S (Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the next best thing from home. Everybody is kind the care is very good as well as the daily activities which I always take part in.
I picked this home because I used to visit my old mate here and I noticed the good care.

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Review from Morven (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Deciding the time has come when you can no longer cope with a loved parent at home is tough. I cried in several establishments but not when we visited Lavender Hills. Staff were a delight when we asked to be shown around at tea time, what must they have thought ?? We went on to choose Lavender Hills
for dad because it seemed very people orientated, staff are approachable, the building is designed in a series of sitting and dining areas and didn’t take feel ‘corporate ‘ our feelings of guilt and emotional turmoil were appreciated and allayed. Although he can be stubborn and doesn’t always participate there are many things going on dad could take part in. The manager is incredibly sensitive and supportive and we feel comfortable with our decision. The residents feel ‘love’. But perhaps not on the day, the activities coordinator arranged the local pipe and drum band to play for dad ? X

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Review from John E T (Brother of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the warmth generated by the decor as soon as you enter which is very rare to find in other homes in the area! This is soon reinforced by the naturally friendly yet professional manner shown by each member of the staff and management which all in all generates the happy atmosphere throughout
the home, everyone looks and feels like they are having fun without losing sight of the high standard of care and professionalism for all the residents!
It really is a great place great decor, good furnishings but fantastic carers including those not seen too often, the back room boy (s)!

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Review from David B (Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a couple of weeks now is it very spacious and handy for me for my regular hospital visits as I attend a lot of appointments. it was actually the hospital that recommended this home to me, the food is ok and the staff are lovely very accommodating and very helpful, just what you need!

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Review from A (Daughter of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Lavender Hills in December 2018. From our first contact with the home to the present day, we have found the staff team to be wonderful. They are professional, caring, welcoming and treat everyone with dignity and respect. Nothing is too much trouble. Mother has all her personal items
around her. We were assisted in putting up pictures, her own bed, her television, by staff members, who even painted her room with her choice of colour.
The activities offered are outstanding, the effort and care by staff is second to none. Mother and the family found the transition from moving from her home to her new home at Lavender Hills was made much easier by the support and dedication of the staff team.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Lavender Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Lavender Hills Care Home is calculated as follows: ( (441 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 499 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Hills Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Kala

Kala Morton

Job Title: Home Manager

Joined: 2015

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.


She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.


Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.


In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.


A big food lover despite not being the best cook but luckily her husband is a very good cook.

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