
We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.
The home is set within 12.5 acres of landscaped and mature gardens which is home to a...
Care Provided by Lavender Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kala Morton(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Lavender Hills Care Home Reviews (107)
Lavender Hills Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 107 reviews.
With the opportunity to mix with other residents as well as having the safety and security of her own room, she quickly managed to interact with other residents and was able to find quiet areas when required.
The openness and flexibility were also a positive feature, with friends able to visit at any time.
The staff were always attentive and smiling throughout, which in itself is a challenge in the circumstances.
A very successful week.
Thank you for your kind words. They will be passed along to the staff.
On all occasions the staff have been lovely and tended to her needs but have also gone out of their way to chat to my mum and make her feel at home.
The meals have been great and the kitchen staff have gone out of their way to ensure she had familiar items which might not have been on the menu.
The rooms are clean and tidy just like the rest of the building.
Looking outside the views of the valley are stunning.
I would recommend Lavender Hills, it’s one of the nice ones.
Thank you for your kind words. They will be passed on to the staff.
Excellent manager, deals with all queries promptly and efficiently. The manager gives you a call back re anything you need to know. Staff all friendly. The residents seem well cared for and always look clean and tidy. The rooms are very clean and nicely furnished. The food is all done on site with a varied menu, which is good quality.
Thank you for your lovely review. You comments have been passed on to the team.
My mother was admitted to the care home in 2016 and spent her last seven years there. During that time I developed a close relationship with all the managers and staff who took care of her. I was always kept fully advised of my mother’s health issues and the treatment she was receiving. I found that Lavender Hills operated to the highest standards of professionalism and provided excellent care and support at all times. There is also a clear commitment to improving its facilities on a continuous basis. This included enabling families to meet residents during the COVID pandemic. I always felt that Lavender Hills is a care home rather than a care centre. All the residents are treated as individuals with genuine affection and kindness. The care my mother received at the end of her life from all the staff very much reflected this. I would therefore have no hesitation in recommending Lavender Hills to any family considering residential care for their loved ones.
My mum’s been a resident at Lavender Hills for nearly two years now. I’ve always found the staff and management to be very helpful, friendly and supportive. They keep me up to date on my mum’s health in between visits and I have full confidence in the care and attention they provide.
My husband has been a resident at Lavender Hills for eleven months. He went in when he was quite fragile, he now is stronger and fitter. The staff have been excellent and caring to me and my husband. I feel like I am part of a family, always get a lovely greeting from the staff and other residents. The staff have kept me fully informed of any little problems, and dealt with them accordingly. I can't tell you how grateful I am for the kindness and care they give my husband. Many thanks for everything.
However the care given by all the staff at the home was very good and I was made to feel welcome when I visited. The food was well cooked and quite imaginative as well as cakes being specially cooked for birthdays.
Activities were also a feature and one particular occasion was a special meal prepared for Valentine's Day. Apart from a lovely meal the room was beautifully decorated for the occasion.
I would highly recommend the care home.
Thank you for your lovely review, your comments have been passed on to the team.
My mum was a resident at Lavender Hills for 10 months. All the staff went the extra mile to ensure that mum received the best possible personalised care and made the whole family feel welcome and included, such as involvement in trips out and care planning. I'm very grateful for their support and excellent care.
Thank you for your lovely review. We loved having your mum with us, thank you for letting us care for her.
Our mother was here for nine months and we were always impressed with the standard of care. On her return here from hospital and end-of-life care we were given a companion and help. Many thanks
Thank you for your review, your mum was a pleasure to care for.
Mum arrived at Lavender Hills in August 2021 having had a serious stroke which made it impossible to have any movement on her left side. She was extremely well cared for from the beginning with many of the staff going out of their way to meet her fairly complex needs. We could not have asked for better care, especially during her final days.
Thank you for leaving a review, your mum was a pleasure to care for and is missed by us all.
Unfortunately, after being at Lavender Hills since June 2022 my mother passed away on the 15th of January. We, as a family, would highly recommend anyone who is in the unfortunate situation of having to find a stable, caring home for their loved ones to look at Lavender Hills. Every single member of staff from the manager down to the cleaners are exceptionally caring and compassionate. Nothing has been too much trouble and mum couldn't have been looked after better in her final hours. Thank you team Lavender Hills, from the bottom of my heart.
Thank you for your kind words and thank you for choosing Lavender Hills to care for your mum, she was a lovely lady.
I would just like to express how much we enjoyed the Mother’s Day afternoon tea the staff prepared for residents and family. It was a lovely experience to share with mum sat all together at beautifully laid tables and be served an excellent afternoon tea which would have done any restaurant proud! The staff went above and beyond to serve everyone and make it a very special occasion-well done Lavender Hills!
Thank you for your review your comments have been passed on to the team.
She now feels it is her home and is happy there, especially when there are visiting singers and other entertainers, enjoying every minute. The staff all know her, enjoy her smile, and are willing to help her in whatever way they can.
She has recently been taken swimming and enjoyed that immensely, as the video/photo's showed, although we were more than a bit apprehensive before she went! The Activities Team do their best to involve the residents in activities that they will enjoy and tailor these to accommodate each resident dependant upon their various interests and how they interact.
The kitchen provides an excellent choice of menu, but will also make alternatives if required.
Well Done.
Thank you for your lovely comments, we appreciate your feedback and we love your mum's smiles, she lights up the room.
As many families do, we tried to keep dad in his own home for as long as possible, with the support of Agency Staff, following his dementia diagnosis. Eventually, however, we had to accept that residential care was his next step.
I did months of research, speaking to several Homes in the Bury area (where dad lived) as well as Hampshire, (where I live). - Lavender Hills kept coming out on top.
Dad moved into Lavender Hills in March 2022 and I can honestly say we’ve been blown away by how caring and friendly all of the staff have been towards Dad, his family and his friends. His room is spacious and bright with a fantastic view, but above all, clean. The food is healthy, varied and extremely appetising. Dad is kept busy and engaged. He absolutely loves his regular outings to the park, and swimming pool, as well as the pub lunches and evening entertainment.
Dad is now safe and cared for, but above all, he is still living a good life.
I cannot recommend Lavender Hills highly enough.
Thank you for your review your dad is a pleasure to care for and we love that he gets us out exploring our grounds and the local woodland.
But I can honestly say the transformation has been astonishing.
She is happy and content. The staff have been outstanding and the care and attention they provide is just brilliant!
We attended the home’s Mother’s Day afternoon tea at the weekend. I can honestly say we were so full of admiration for everyone involved. We had the perfect afternoon with our mum. A very special carer spent extra time and effort getting mum ready, she looked beautiful.
Lavender Hills is mums home now and that’s exactly how it feels.
Thanks for your lovely review your Mum is a pleasure to care for.
I can honestly say this place is amazing.. never did I think I’d find a care home for my dad that’s like home from home… they do lots of activities on a daily basis… the staff are immense, very approachable and the carers go above and beyond their duties. Highly recommend it and I never have to worry about my dad especially at night time, I know he’s safe and cared for. On the plus side, the food is on another level, their own chef. Dad has gained weight with all the delicious meals.
Thanks for your amazing review. We have passed your lovely comments on to the team and it is our absolute pleasure to care for your dad.
We are extremely happy with the level of care which is being provided to our family member The staff are amazing and all excel at their jobs. The food, cleanliness, and attention to detail is outstanding. Everyone is smiling and happy to help. The residents are in amazing hands, there are always activities taking place if required. I can’t recommend this home enough.
Thank you for your comments. We are so pleased you are happy with the level of care provided. Your positive feedback has been passed on to our dedicated team.
Lavender Hill. Where do I start? The staff are kind, caring, compassionate, and professional. Looking after my Father in Law during a very difficult time, we couldn’t have asked for more. These people became part of our extended family and we will never be able to thank them enough for caring for Dad (and us) with such dignity and respect. I have already recommended Lavender Hill to others and would have no question in my mind as to where to go if/when we need help in the future.10/10 from us and I’d give more if I could. Thank you to you all.
Thank you very much for your kind words. Your positive feedback has been passed on to our dedicated staff!
Excellent, caring service and first-class food.
Thank you for your comments. Your positive feedback has been passed on to the dedicated staff.
Carers are exactly that, caring. My father is demanding and not always easy to deal with but they do a great job. Management is good and informative, always trying new initiatives and keep family informed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
Last month, Macauley Hayes became the Head Chef at Lavender Hills Care Home following the departure of Andy Morris. This month, Macauley is celebrating his tenth anniversary at the home....
- 02 Mar 2026
Life at Lavender Hills offers more than just a welcoming place to call home, it also benefits from a great range of places to visit right on the doorstep. From...
There are no upcoming events for Lavender Hills Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Lavender Hills Care Home.
Meet the Team (1)

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.
She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.
Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.
In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.
A big food lover despite not being the best cook but luckily her husband is a very good cook.
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