Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP
Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.
The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;
• Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.
• Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.
• Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.
• Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.
The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.
Group: Millennium Care Group
Person in charge: Helen Inman (Registered Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 45
Rooms with ensuite WC: 45
Facilities & Services: Day Care • Respite Care • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Lavender Hills Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Lavender Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Lavender Hills Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.712 for Lavender Hills Care Home is calculated as follows: ( (155 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 208 Ratings = 4.712
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.778 Points relating to the number of positive Reviews for Lavender Hills Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9 Target = 0.778
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lavender Hills Care Home has a Review Score of 9.5 (9.490) from 18 Reviews
Review submitted from a Postal Card by Jack F (Resident) on Thursday 5 April 2018. Relates to March 2018.
From the moment I stepped into Lavender Hills Care Home, I was made most welcome. The staff were wonderful, helpful and caring. The meals were very good. I am hoping to go back there when my wife has respite. The bedroom was very clean and I had my own shower and toilet.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Jill E (Daughter of Resident) on Wednesday 8 November 2017. Relates to October 2017.
My mum is very settled at the home. All her needs are met by staff with a caring approach. Her room is always clean and tidy and staff are available to ask questions about my mum. I am contacted by the home if they need me or my sister for anything. I am very satisfied with mums care in the home. It would be useful to have some visitor chairs to use when visiting mum in the home.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by J N (Son of Resident) on Friday 27 October 2017. Relates to October 2017.
My mother has been resident at the care home since March 2016.
The level of care she has received has been consistently high from the beginning. Lavender Hills always feels like a home rather than just a care centre. The atmosphere is friendly and residents are treated with sensitivity and dignity at all times. Staff are highly professional and caring.
As a relative, I have always been treated with great courtesy and I am made to feel welcome. I enjoy coming to the home. I would strongly recommend this home to future potential residents.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by P T (Brother of Resident) on Friday 27 October 2017. Relates to October 2017.
Brother has settled well in the home. Great relationship with staff.
Always clean, friendly and homely atmosphere.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Donna E (Daughter-in-law of Resident) on Friday 27 October 2017. Relates to October 2017.
This home is nicely decorated and feels like home. It is run very well and we are impressed that there is never the stale smell associated within most other homes. The food is good with no complaints and a few extra pounds gained. We are kept informed of all changes and the team take the initiative to call doctors as needed The team deal with challenging situations as they arrive. We are happy with the care and would recommend Lavender Hills. The manager is superb.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Penny T (Daughter of Resident) on Wednesday 6 September 2017. Relates to August 2017.
My mother entered Lavender Hills from hospital as she had fallen and was unable to walk, dress herself etc. After a while and a couple of months her mobility came back but was very limited. For the first few months she complained she wanted to go home, but eventually, she accepted that she was in the best place for her at the time.
I took her out once a week and my brother and I shared visits approximately 6 out of 7 days a week. She moved rooms and watched all that was going on, they gave her independence whilst keeping an eye on her. They nursed her exceptionally well at the end, keeping us involved at all times. She was there for 2 years 1 month.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by David M (Husband of Resident) on Monday 15 May 2017. Relates to May 2017.
Very good, excellent. Kind caring staff.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Website Submission by Julie H (Daughter of Resident) on Wednesday 12 April 2017. Relates to April 2017.
Both my mother and mother in law are residents at Lavender Hills and I felt I would like to express my continuing thanks for the care they both receive. I have been visiting now for over two years and have seen many changes all greatly improving the quality of care and decoration of the home. Upgrades have been ongoing and both inside and the grounds are beautifully kept. More importantly, the staff remain dedicated, hard working, friendly and the most caring people you could wish to meet. The whole team from management to cleaners etc are excellent! Both parents are happy and settled which is reassuring for all the family. Well done to everyone!
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Brian W (Husband of Resident) on Monday 20 March 2017. Relates to March 2017.
My wife was admitted at the beginning of November 2016 and died there in March 2017. I cannot speak too highly of the care and attention that she received. All staff were forever kind, cheerful and ready to do what was necessary and then more.I visited every afternoon for four months and got to know all staff and some of the residents really well. There is a wonderful family atmosphere. I am full of admiration for all the staff. I did not realise that there were so many good people in our usually cynical world.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Nicola B (Volunteer) on Friday 21 October 2016. Relates to October 2016.
We started volunteering at the beginning of summer and have loved every second of visiting the care home and making new friends which my daughters have called their grandmummies and grandaddies. The staff have been incredibly welcoming, helpful and patient. The home is lovely and our grand friends seem very happy and content. We love our visits and hope they continue for a very long time to come and we thank everyone for being so kind and looking after us.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Joyce K (Daughter of Resident) on Monday 26 September 2016. Relates to September 2016.
As a family, we were delighted with the care Dad received at Lavender Hills Care Home. All the carers were excellent. Communication with senior staff were also excellent. Hygiene of a very high standard. A stunning example of caring.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Rick R (Son of Resident) on Friday 16 September 2016. Relates to August 2016.
My Mother died in June suffering from multiple issues, especially mixed dementia following a stroke in October 2015. Really she needed full-time care, my sister and I looked at a number of care homes in and around Bury. Lavender hills was our immediate choice and they proved outstanding.
Mum had a lovely room overlooking the hills and immediately felt at home. After a period of loneliness and depression, she responded positively to the care and stimulus Lavender provided. The staff are exceptionally good and we could not have hoped for better. Mum praised the food and care. She found friends and support. Senior figures attended her funeral. I cannot praise Lavender Hills highly enough. It seems to me, a model of what care homes should provide.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Website Submission by M (Daughter of Resident) on Monday 12 September 2016. Relates to September 2016.
It is never easy to admit that the time has come when your parent needs 24 hour support and may have to leave his/her own home. Our parent is safer and healthier than in the six weeks previous to coming to Lavender Hills. Everyone he speaks to tells him how well he now looks, even when on skype and facetime. I visit every day and very much feel part of the community. It is hard to put a monetary value on such an emotive issue.
As with all things nothing is perfect 100% of the time but any issue raised is dealt with respectfully and resolved quickly.
The transition from hospital to care home was a particularly difficult period for the family and we cannot thank the management and staff enough for the support not only for dad, who still misses his own home, but also for us.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by James D (Son of Resident) on Monday 5 September 2016. Relates to August 2016.
Staff all very friendly, helpful and clear. Comfortable stay.
How likely would you be to recommend Lavender Hills Care Home? Likely
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Review submitted from a Postal Card by Lesley (Daughter of Resident) on Tuesday 7 June 2016. Relates to May 2016.
Very good care home with a friendly atmosphere. I do feel that more of the Monday to Friday staff could work at weekends on a rota basis. I cannot believe that working one weekend if every four would impact on peoples lives too much. Having said that, there was absolutely no issue or problem with the staff who were on duty apart from the odd agency worker.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Website Submission by Tilly (Daughter of Resident) on Tuesday 26 April 2016. Relates to March 2016.
Mum was a resident at Lavender Hills from March 2013 until she peacefully passed away surrounded by her close family in March 2016 aged 98 years.
Throughout the 3 years Mum lived there everyone involved with her care were sensitive to her needs and treated her at all times with dignity and respect. Mum was an alert, strong willed and independent lady who demanded exacting standards. A tall order to provide in everyday life. However, the whole team handled all arising situations sympathetically and where necessary with the appropriate level of humour.
Overall the care and support given to Mum, particularly during her last few weeks, was exemplary.
Lavender Hills should be very proud of their dedicated team of caring professionals.
At all times everyone at Lavender Hills have provided over and above what the family expected for which we thank you all.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by John H (Son-in-law of Resident) on Tuesday 24 November 2015. Relates to September 2015.
My mother-in-law has been a resident in Lavender Hills for over one year. The quality of care is superb. The staff are caring, considerate and professional in their work. Nothing is too much trouble, always looking to maintain and develop the environment for all. Friendly, welcoming to relatives consistently. Recently moved my one mum into Lavender Hills knowing that her needs will be net and this fills us with confidence.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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Review submitted from a Postal Card by Helen K (Daughter of Resident) on Monday 9 November 2015. Relates to October 2015.
I have no complaints on care. My one complaint on one occasion was cleanliness of room. This was dealt with immediately and has not occurred since. Staff are friendly, the home bright and cheerful, staff and management very supportive.
How likely would you be to recommend Lavender Hills Care Home? Extremely Likely
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November 2015
There are currently no Care Home Idol entrants who have performed at Lavender Hills Care Home