Lavender Hills Care Home

My mother entered Lavender Hills from hospital as she had fallen and was unable to walk, dress herself etc. After a while and a couple of months her mobility came back but was very limited. For the first few months she complained she wanted to go home, but eventually, she accepted that she was in the best place for her at the time.

I took her out once a week and my brother and I shared visits approximately 6 out of 7 days a week. She moved rooms and watched all that was going on, they gave her independence whilst keeping an eye on her. They nursed her exceptionally well at the end, keeping us involved at all times. She was there for 2 years 1 month.

Very good, excellent. Kind caring staff.

Both my mother and mother in law are residents at Lavender Hills and I felt I would like to express my continuing thanks for the care they both receive. I have been visiting now for over two years and have seen many changes all greatly improving the quality of care and decoration of the home. Upgrades have been ongoing and both inside and the grounds are beautifully kept. More importantly, the staff remain dedicated, hard working, friendly and the most caring people you could wish to meet. The whole team from management to cleaners etc are excellent! Both parents are happy and settled which is reassuring for all the family. Well done to everyone!

My wife was admitted at the beginning of November 2016 and died there in March 2017. I cannot speak too highly of the care and attention that she received. All staff were forever kind, cheerful and ready to do what was necessary and then more.I visited every afternoon for four months and got to know all staff and some of the residents really well. There is a wonderful family atmosphere. I am full of admiration for all the staff. I did not realise that there were so many good people in our usually cynical world.

We started volunteering at the beginning of summer and have loved every second of visiting the care home and making new friends which my daughters have called their grandmummies and grandaddies. The staff have been incredibly welcoming, helpful and patient. The home is lovely and our grand friends seem very happy and content. We love our visits and hope they continue for a very long time to come and we thank everyone for being so kind and looking after us.

As a family, we were delighted with the care Dad received at Lavender Hills Care Home. All the carers were excellent. Communication with senior staff were also excellent. Hygiene of a very high standard. A stunning example of caring.

My Mother died in June suffering from multiple issues, especially mixed dementia following a stroke in October 2015. Really she needed full-time care, my sister and I looked at a number of care homes in and around Bury. Lavender hills was our immediate choice and they proved outstanding.
Mum had a lovely room overlooking the hills and immediately felt at home. After a period of loneliness and depression, she responded positively to the care and stimulus Lavender provided. The staff are exceptionally good and we could not have hoped for better. Mum praised the food and care. She found friends and support. Senior figures attended her funeral. I cannot praise Lavender Hills highly enough. It seems to me, a model of what care homes should provide.

It is never easy to admit that the time has come when your parent needs 24 hour support and may have to leave his/her own home. Our parent is safer and healthier than in the six weeks previous to coming to Lavender Hills. Everyone he speaks to tells him how well he now looks, even when on skype and facetime. I visit every day and very much feel part of the community. It is hard to put a monetary value on such an emotive issue.
As with all things nothing is perfect 100% of the time but any issue raised is dealt with respectfully and resolved quickly.
The transition from hospital to care home was a particularly difficult period for the family and we cannot thank the management and staff enough for the support not only for dad, who still misses his own home, but also for us.

Staff all very friendly, helpful and clear. Comfortable stay.

Very good care home with a friendly atmosphere. I do feel that more of the Monday to Friday staff could work at weekends on a rota basis. I cannot believe that working one weekend if every four would impact on peoples lives too much. Having said that, there was absolutely no issue or problem with the staff who were on duty apart from the odd agency worker.

Mum was a resident at Lavender Hills from March 2013 until she peacefully passed away surrounded by her close family in March 2016 aged 98 years.
Throughout the 3 years Mum lived there everyone involved with her care were sensitive to her needs and treated her at all times with dignity and respect. Mum was an alert, strong willed and independent lady who demanded exacting standards. A tall order to provide in everyday life. However, the whole team handled all arising situations sympathetically and where necessary with the appropriate level of humour.
Overall the care and support given to Mum, particularly during her last few weeks, was exemplary.
Lavender Hills should be very proud of their dedicated team of caring professionals.
At all times everyone at Lavender Hills have provided over and above what the family expected for which we thank you all.

My mother-in-law has been a resident in Lavender Hills for over one year. The quality of care is superb. The staff are caring, considerate and professional in their work. Nothing is too much trouble, always looking to maintain and develop the environment for all. Friendly, welcoming to relatives consistently. Recently moved my one mum into Lavender Hills knowing that her needs will be net and this fills us with confidence.

I have no complaints on care. My one complaint on one occasion was cleanliness of room. This was dealt with immediately and has not occurred since. Staff are friendly, the home bright and cheerful, staff and management very supportive.