
We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

We too have always felt a part of the Lavender Hills community.Margaret M(Daughter of Resident/Service User)

The staff were wonderful, helpful and caring. The meals were very good.Jack F(Resident / Service User)

The quality of care is superb. The staff are caring, considerate and professional in their work.John H(Son-in-law of Resident/Service User)

Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.
The home is set within 12.5 acres of landscaped and mature gardens which is home to a...
Care Provided by Lavender Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kala Morton(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Lavender Hills Care Home Reviews (107)
Lavender Hills Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years.
Over all time Lavender Hills Care Home has 107 reviews.
My dad spent the last three years of his life here. I cannot thank the staff enough for the care and compassion they showed him, and us, throughout that time, up to, and including his death in Feb 26. He was always treated with dignity, kindness, and patience, and it gave our family great peace of mind knowing he was in such a supportive environment. The team went above and beyond to ensure his comfort and wellbeing, and their dedication truly made a difficult time much easier for us. I would highly recommend this care home to anyone looking for a safe and caring place for their loved one.
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My Mum was just frail so need daily help which she got and her demands of tea in a china cup was met with a smiling face !!
Andy the chef is the only person I know that got my Mum to eat and enjoy it and anything she wanted she got .
For me as her daughter I was always greeted with a friendly hello and any concerns I had was listened to and acted on so I felt happy Mum was well looked after 24 hours .
Sadly Mum passed away in August but my fondness for Lavender Hills still continues and I wouldn't hesitate in considering this care home if ever we need it in the future .
Well done to every single person there . You are brilliant..
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The staff are consistantly kind, helpful
conscientious, positive and well informed about the best way to treat the residents in their care and nothing appears to be too much trouble to ensure the residents are happy and healthy.
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Really caring staff who genuinely are trying to make a difference for the residents. The efforts around the Christmas decorations are amazing. Staff are happy to help take residents out for a walk to the local paper shop and there is a changing weekly timetables of activities. External trips with family and friends are actively encouraged. Food is cooked to order. The team also support relatives and friends
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A little disappointed by lack of welcome and handover on first day. I spoke to them and they say it shouldn't have been like that.
Since then top marks and very welcoming.
Kala, manager particularly helpful and available.
My husband thinks that the food is very good.
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We live outside the area, and Kala and her staff are excellent in keeping us up to date with everything .Our biggest relief is my sister-in-law's attitude to this necessary change to her life.
Lavender Hills has reinvigorated her view on life, providing a reason to plough on despite her difficulties.Everyone is cheerful, so pleasant and interesting, it raises the spirits.
She is escorted to medical appointments, in -house visits by optitians, chiropodist, hairdresser, G.P. the list is impressive.There is a good choice of entertainment possibilities, don't feel like it today, no problem! The daily ritual of menu choice is a favourite she loves . A winner!
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We were looking for a home for dad. We spent time visiting all the homes in our area. Lavender Hills stood out far above all the other homes. The home is clean and beautifully presented. The staff all go out of there way to welcome you in and make you feel part of a family the moment you step through the door. We love how their ethos is to care for your loved ones in a nurturing environment but promote and encourage independent living where possible. The atmosphere around the home is incredibly calm. The menu offered by the chef is incredibly extensive and the food looks amazing. The relaxed dining experience has more of a restaurant feel to it and not institutionalised like other homes we visited. I would absolutely recommend Lavender Hills to anyone looking for a future home for their loved ones.
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We have found the carers very supportive of both us and mum. Nothing is too much trouble. The care is exceptional.
Mum and indeed all the residents are treated with dignity and respect.
The facilities are excellent. Communication is very good and we are informed of any changes in mums condition immediately.
We are so glad that we chose Lavender Hills to look after mum, we have all been made to feel part of the family.
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He has gained back some of his independence and enjoys all aspects of his new life. He loved going swimming and winning the Easter hat competition. The staff always greet everyone with a smile and welcome us when we visit. I feel not only has Lavender Hills given me my life back it has also made dad's so much more interesting and exciting for him.
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My mum has been in Lavender Hills Care Home for just over 6 months and she has settled in really well. The staff have been brilliant looking after her and a huge weight has been lifted knowing that she's safe and well looked after at Lavender Hills.
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Being able to work with the team to prepare mum's room in advance went a long way to easing my worries.
Arriving at Lavender Hills with mum was a revelation, she was welcomed like a long lost friend and within minutes, she was settled.
Over the next twelve months we have seen mum recover some of her spark, there have been bumps along the road and times when she hasn't been right, but the staff have been brilliant and have always turned things around.
I do believe the fact the entire staff buy into the Lavender Hills approach, makes a massive difference. The weekly events and activities are marvelous but it is the fact that each resident is cared for and treated as an individual that makes such a difference.
Thank you for making mum happy in the moment and removing the stress from me.
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The only 4-star rating (safety/security) is due to temporary issues with the lift.
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Living in out of the area, I don't get to see my nan all the time but love seeing the photos and videos of my nan enjoying her best life at Lavender Hills. Seeing the videos of my nan ice skating in a wheel chair, with the carers pushing her around and having so much fun was amazing. Well done Lavender Hills, the care you have for all the residents is very special and I'm so glad my nan is enjoying life and been treated so well by you all.
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Mum's wellbeing and happiness have improved since she arrived at Lavender Hills.
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My mum has been at Lavender Hills for over 4 years and really enjoys living there. The facilities that are provided are very good and there are always lots and lots of activities and trips to keep all the residents busy and happy! This often includes tailored trips depending on what certain residents might like. The staff are fantastic and know all the residents very well and look after them really well really going above and beyond. I would not hesitate in recommending Lavender Hills!
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I couldn't be more pleased with the care my grandma is receiving at her care home. The staff are truly fantastic, treating the residents like family and ensuring that the environment feels like their very own home. They are just there to lend a hand, creating a warm and welcoming atmosphere. Every member of the team is incredibly friendly, and their positive attitudes are infectious. Since moving in, my grandma has been thriving and looks better than ever. It's comforting to know she is in such capable and caring hands. Highly recommended!
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I recently visited my Auntie. All the team members at Lavender Hills were extremely friendly and helpful. They arranged a private area where we all could relax and have coffee. It was a wonderful afternoon. Thank you for all you do for the residents.
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Great home, well lead by manager and team. All the staff go above and beyond to make my mother in laws life a better one. There are always activities to cater for the residents. They do group activities and one on one activities. The home and staff always cater for us as a family. As we travel 2 hours to get to the home, we are always met with pleasant friendly staff who always offer us a hot drink and food, which is important to us as a family. We are still able to eat with mum and spend quality time with her.
I am just really impressed with the amount of care my mum receives at this home. This month the care home have taken my mum ice skating. When she was younger, she loved ice skating. They always show much respect with all the residents and my mum is always smiling and happy.
Mum moved to Lavender Hills 18 months ago, she settled in very quickly which was a relief to all the family as we had moved her from another care home where we had a bad experience. Lavender Hills not only supported mum with the transition but the family as well. We haven't looked back. Mum gets involved in lots of activities and goes on some fabulous trips, including things like ten pin bowling, ice skating, bike rides going to the cinema to mention just a few. It's great to see her smiling and happy.Throughout the year there are also plenty of family events such as the Summer BBQ, firework night, Mother's Day and Father's Day. I have complete trust and confidence in the level of care provided to my mum by all members of staff. Fabulous.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
Last month, Macauley Hayes became the Head Chef at Lavender Hills Care Home following the departure of Andy Morris. This month, Macauley is celebrating his tenth anniversary at the home....
- 02 Mar 2026
Life at Lavender Hills offers more than just a welcoming place to call home, it also benefits from a great range of places to visit right on the doorstep. From...
There are no upcoming events for Lavender Hills Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Lavender Hills Care Home.
Meet the Team (1)

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.
She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.
Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.
In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.
A big food lover despite not being the best cook but luckily her husband is a very good cook.
Frequently Asked Questions about Lavender Hills Care Home
What types of Care is Lavender Hills Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lavender Hills Care Home have?
There are 45 Single Rooms.
What are the Facilities & Services at Lavender Hills Care Home?
Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lavender Hills Care Home to the centre of Bury?
4.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Hills Care Home to verify any information. View our terms and conditions. Lavender Hills Care Home has an Enhanced Service -more info.