Lavender Hills Care Home

Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP
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9.9 99 Reviews
  • Lavender Hills Care Home, Bury
Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

•        Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.

The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.

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Care Provided by Lavender Hills Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered

Good to Know

  • Person in charge
  • Kala Morton (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lavender Hills Care Home Reviews (99)

Total of 99, showing 1-20
9.9

Lavender Hills Care Home has a Review Score of 9.9 (9.870) out of 10, based on 39 reviews in the last 2 years. Over all time Lavender Hills Care Home has 99 reviews.

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Review from Kate W (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lavender Hills Care Home for just over 6 months and she has settled in really well. The staff have been brilliant looking after her and a huge weight has been lifted knowing that she's safe and well looked after at Lavender Hills.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Mike L (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lavender Hills Care Home in October 2023. The period leading up to her move was extremely stressful for my wife and I and like many, I was concerned as to whether I was doing the right thing.
Being able to work with the team to prepare mum's room in advance went a long way to easing
my worries.
Arriving at Lavender Hills with mum was a revelation, she was welcomed like a long lost friend and within minutes, she was settled.
Over the next twelve months we have seen mum recover some of her spark, there have been bumps along the road and times when she hasn't been right, but the staff have been brilliant and have always turned things around.
I do believe the fact the entire staff buy into the Lavender Hills approach, makes a massive difference. The weekly events and activities are marvelous but it is the fact that each resident is cared for and treated as an individual that makes such a difference.
Thank you for making mum happy in the moment and removing the stress from me.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from G H (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lavender Hills Care Home are always very friendly and helpful. The staff work hard to tailor for each individual's needs, which we know is a challenge.
The only 4-star rating (safety/security) is due to temporary issues with the lift.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Rebecca M (Granddaughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in out of the area, I don't get to see my nan all the time but love seeing the photos and videos of my nan enjoying her best life at Lavender Hills. Seeing the videos of my nan ice skating in a wheel chair, with the carers pushing her around and having so much fun was amazing. Well done Lavender
Hills, the care you have for all the residents is very special and I'm so glad my nan is enjoying life and been treated so well by you all.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from V B (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's experience at Lavender Hills has been exceptional. The staff have been very caring and supportive. Mum has been made to feel at home. Any requests have been dealt with very promptly by the manager. Mum has enjoyed having her hair done every week and joining in the activities.
Mum's wellbeing
and happiness have improved since she arrived at Lavender Hills.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from S F (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Lavender Hills for over 4 years and really enjoys living there. The facilities that are provided are very good and there are always lots and lots of activities and trips to keep all the residents busy and happy! This often includes tailored trips depending on what certain residents
might like. The staff are fantastic and know all the residents very well and look after them really well really going above and beyond. I would not hesitate in recommending Lavender Hills!

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Samuel W (Grandson of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased with the care my grandma is receiving at her care home. The staff are truly fantastic, treating the residents like family and ensuring that the environment feels like their very own home. They are just there to lend a hand, creating a warm and welcoming atmosphere. Every member
of the team is incredibly friendly, and their positive attitudes are infectious. Since moving in, my grandma has been thriving and looks better than ever. It's comforting to know she is in such capable and caring hands. Highly recommended!

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Max M (Niece of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my Auntie. All the team members at Lavender Hills were extremely friendly and helpful. They arranged a private area where we all could relax and have coffee. It was a wonderful afternoon. Thank you for all you do for the residents.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Colin M (Son-in-law of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, well lead by manager and team. All the staff go above and beyond to make my mother in laws life a better one. There are always activities to cater for the residents. They do group activities and one on one activities. The home and staff always cater for us as a family. As we travel 2 hours
to get to the home, we are always met with pleasant friendly staff who always offer us a hot drink and food, which is important to us as a family. We are still able to eat with mum and spend quality time with her.

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Review from Stephanie M (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just really impressed with the amount of care my mum receives at this home. This month the care home have taken my mum ice skating. When she was younger, she loved ice skating. They always show much respect with all the residents and my mum is always smiling and happy.

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Review from C W (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Lavender Hills 18 months ago, she settled in very quickly which was a relief to all the family as we had moved her from another care home where we had a bad experience. Lavender Hills not only supported mum with the transition but the family as well. We haven't looked back. Mum gets involved
in lots of activities and goes on some fabulous trips, including things like ten pin bowling, ice skating, bike rides going to the cinema to mention just a few. It's great to see her smiling and happy.Throughout the year there are also plenty of family events such as the Summer BBQ, firework night, Mother's Day and Father's Day. I have complete trust and confidence in the level of care provided to my mum by all members of staff. Fabulous.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from K L (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Hill provides exemplary care for its residents. There is a family feel from the moment you arrive. Staff not only know the people for whom they care, they also make every effort to know their families too.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Alison F (Friend of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit a close family friend who moved into Lavender Hills in the summer. From the first day, the experience has been so positive. Our friend settled in from day one. The activities and outings the home provide are excellent and varied, making sure everyone benefits. The home is so vibrant and such
a happy place to visit, this is in no small part due to the staff. Nothing is too much trouble and we know that our friend is in safe hands and living a full and enriching life at a time when, safety, comfort and care is needed. Thank you for the care you all take of the residents. I have to mention birthdays, every birthday is marked with a beautiful cake made in the kitchens and of course a rendition of "Happy Birthday" such a lovely touch.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Carl M (Son-in-law of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lavender Hills are amazing, they treat my mother in law and all the residents as if they where looking after their own family. My mother in law has done more activities and enjoyed herself far more than I thought she would, this is down to the team at Lavender Hills who get all residents
involved in whatever is going on.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Sally B (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Lavender Hills for eighteen months now and it was definitely the right choice for her. All the staff throughout the home are caring, professional, friendly and helpful and great at what they do. The food is of a high standard, my mum has certainly put much needed weight
on since she has been there. Lavender Hills is set in lovely grounds and the inside too is lovely. My mum enjoys the many activities and entertainments provided, she has been on many trips out too and it's lovely to see all the photos on Lavender Hills' social media pages. I highly recommend Lavender Hills if your loved one has to move into a care home.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Susan C (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Hills is a wonderful home! in every sense of the word. The location, the rooms and the facilities are second to none. But most of all it is the staff who make it so special, they are dedicated, genuinely caring and friendly to not only the residents but their families too. My Mother has been
a resident since September 2021 and has enjoyed a quality of life that we never would have imagined.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Sharon D (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been happy since the day she arrived in January 2024. The team made her feel really welcome from Day 1. They genuinely care about the residents and look after the families as well. Lots of activities going on that involve the residents and family so you still feel part of their lives. Mum's
room is always lovely and tidy and the communal areas are really lovely and relaxing when you visit. It has been a genuine blessing to have mum living here as I never worry about her welfare and happiness as I know she is very settled in a good routine. Nothing is ever to much trouble.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from T D (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Lavender Hills and she is very well looked after. The seniors and care team are very good and really look after my mum. My Dad was a resident for a short while before he died. During this difficult period the staff were very considerate. We know all the staff by name and they
are very good.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Linda S (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care my dad has received at Lavender Hills over the past 2 years. The carers are friendly and attend to all dad's needs and get him to engage with the numerous activities. Also the food is lovely. Dad is happy there and he laughs and jokes with me when I visit.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Review from Linda S (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Lavender Hills care home for 18 months now. Choosing a care home for him was the hardest thing I had to do, until I went to look at Lavender Hills. From the moment I stepped in there, I knew this was the place I wanted him to spend the rest of his life. Friendly, caring, compassionate,
helpful are just a few of the qualities that were instantly apparent. 18 months on and it was the best decision I ever made. My dad is so happy and comfortable. Each and everyone of the staff are amazing and nothing is too much trouble. Not only are they dad's family; they are our family too. Dad was like a skeleton before he went in. Now he looks back to his old self as he enjoys the fresh, homemade food so much. I never thought he would get out so much but he loves the trips out which are so varied. Both his mind and physical health has improved. For anyone in the unenviable position of looking for a care home for their loved ones, I would thoroughly recommend Lavender Hills.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Lavender Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Lavender Hills Care Home is calculated as follows: ( (405 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 463 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Hills Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Kala

Kala Morton

Job Title: Home Manager

Joined: 2015

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.


She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.


Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.


In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.


A big food lover despite not being the best cook but luckily her husband is a very good cook.


Frequently Asked Questions about Lavender Hills Care Home

What types of Care is Lavender Hills Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lavender Hills Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Lavender Hills Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Hills Care Home to the centre of Bury?

4.8 mile(s) as the crow flies, distance by road may be significantly further.