Hatfield House

Crooks Broom Avenue, Hatfield, Doncaster DN7 6JQ
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9.9 80 Reviews
  • Hatfield House, Doncaster
Anchor’s Hatfield House in Hatfield near Doncaster is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home continues to welcome new residents for shorter stays and longer term care.

Finished to a high standard and built with the care of its residents in mind, the home offers a wide range of facilities combined with the latest technology. Each room is single and has an en-suite wet room.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor provides dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided by Hatfield House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Fees can vary depending on care needs and other factors. Colleagues at Hatfield House will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Hatfield House for full pricing details and T&Cs.

Contact Hatfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hatfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Tanya Burnett (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (49)

Visiting

  • Visitors are welcome at Hatfield House.

Parking

  • Onsite parking is available, including disabled spaces.

Hatfield House Reviews (80)

9.9

Hatfield House has a Review Score of 9.9 (9.866) out of 10, based on 25 reviews in the last 2 years.
Over all time Hatfield House has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hatfield House
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Total of 80, showing 1-20
Review from J M (Daughter of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living at Hatfield House since May 2020 and it really has become "home."
It was extremely difficult making the decision for her to go into full time care as I have had a lot of experience visiting care homes, not all positive, but her being a safeguarding risk made it in her best interests.
I
needn't have worried as she has been cared for better than I could've hoped for. In 6 years I have never had a problem.
Should she have any medical issues they are spotted straight away as staff are very vigilant and consistency of staff means they know her well and spot any changes. The team leader informs me and handles everything.
The home is always very clean, does not smell and the food is lovely (I have tried it).
I feel very comfortable when visiting thanks to the staff - they are amazing and treat my Mum with care, respect, patience and understanding. I never worry when I leave as she is in the best possible hands.
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Review from G B (Daughter of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Soon has you enter Hatfield House you feel very welcome from the reception team.My mum has been in here for about 2years now and she has received the best care from the lovely staff,The food is fresh and the home is clean and very tidy that's given from the cleaning staff.Everyone is treated with respect,I
couldn't wish for a better Home for my mum fabulous team.
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Review from S N (Daughter of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Hatfield House for 18 months now. She is happy there. All the staff are very caring from the cook to the managers.
The carers are very caring,respectful and attend to all my mums needs with privacy and dignity.
They inform me of any issues my mum may have and all staff are approachable
if I need to talk to them about anything.
Most of all they make my mum feel comfortable just like living at hme.
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Review from Julie H (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My marks on the care home reflect the fact that recently it had been necessary for the home to employ agency staff in order to implement a rota for staff.
My concern is that I have witnessed disinterest in the agency staff who have stood around leaving the regular staff under pressure to care for the
residents.
This does seem to have improved over the last couple of weeks.
However agency staff is a poor use of resources as it is an expensive option and they are not aware of residents needs.
I am aware the manager is currently on leave, but would question why an effective rotation was not in place and the gap in staffing would indicate that staff must have been working more hours than they should to plug the gaps which could account for high staff turnover and stress.
My only other concern is lack of activities but again this is improving.
Reply from Jacqueline Van Zandt, District Manager at Hatfield HouseThank you for taking the time to review Hatfield House and for the opportunity to previously discuss the matters raised in person. Recruitment has been reviewed and we are onboarding full time and part time colleagues, once required checks have been completed. We are working with our current team to support their wellbeing in line with Anchor's values. Our staffing is calculated using a dependency tool to ensure the best care is always provided. The use of agency staff is temporary to ensure safe care whilst permanent team members are recruited. We're always happy to discuss feedback at a mutually convenient time.
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Review from Nigel R (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care, support my mother receives, the staff are caring, informative and excellent management.
The home are so supportive and attentive to my mother's needs.
I would wholeheartedly recommend Hatfield House to any prospective relative. Well done, keep up the good work.
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Review from L C (Granddaughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hatfield House is an absolutely fantastic carehome. My Grandmother, has been in the home , for about 18 months and loves it . The residents are treated with respect and care . The food is lovely " . The home , is very clean , very very high standards are kept . Can't praise enough.
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Review from J R (Son-in-law of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff are first class in every way. Really glad we brought my mother in law.
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Review from J C (Sister of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing wrong with the home. It is clean, tidy, staff are brilliant. I am so pleased my sister is here.
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Review from Robyn W (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Hatfield House after a protracted stay in hospital. As soon as I visited, I felt at ease and felt sure that my mum would be comfortable. She was a little nervous on day one, but that passed as soon as she met the staff and was welcomed with open arms. I was told by the hospital that
she would never walk again and that she would be incontinent; both of these are no longer true. The staff have encouraged her to be independent, and she is thriving and happy. She has made friends and looks so much healthier. She loves getting her hair done each week and the lounge snack basket. I am very happy with the decision to place my mum here.
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Review from Cheryl B (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in 3 months ago, myself and my siblings can now relax knowing my mum has got 24-hour excellent care, all her needs are met, the staff go above and beyond. The care home is immaculate, and meals are amazing. Activities are often and varied - We wouldn't want my mum anywhere else, and it's
a pleasure visiting.
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Review from E L (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been on end of life care for a few weeks but has thankfully turned a corner. All made the more possible with the amazing care from all the staff at Hatfield House, who have continued to provide exceptional care to my mum, whilst supporting me on this journey.


I cannot express my gratitude

enough, not just for the past few weeks, but also for the past 2 years of care they've provided to my mum. Mum is treated with respect, dignity and shown love and support.
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Review from Chris S (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit Mum in Hatfield House very regularly and hand on heart I can say we are always impressed and very grateful. Not only is the care excellent but it is truly individualised and given with love and attention to detail . Residents needs clearly differ but all are treated with professionalism and
kindness and when appropriate, humour.
Well done to all staff, you are amazing.
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Review from G B (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had some health challenges. Staff and management have supported mum and all family members. The whole team have worked together to connect with health service, communicate with family and reassure mum. The level of care has been excellent and given peace of mind to us as a family. We can't
thank you enough.
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Review from Claire A (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Hatfield House enough for the care they have given to my dad over the last 4 years. He is treated like a member of the family, is well looked after and really loves living at Hatfield House. Nothing is ever too much trouble for the staff. My dad has a brilliant sense of
humour and the staff love to have a laugh and a joke with him which he really appreciates.
Hatfield House is extremely well run and I am grateful every day to have found such a wonderful place for my dad to live.
My mum was also at Hatfield House prior to passing away and I will never forget the care and love shown to my mum and the rest of our family in her final days by everyone at Hatfield House.
I would not hesitate to recommend Hatfield House to anyone. Thank you Hatfield House - you are amazing!!
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Review from A M (Nephew of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited a number of care homes, Hatfield House stood out as the best option for my uncle, and they haven't disappointed. The transition for my uncle wasn't easy at first but the home was able to adjust to my uncle's needs.
The staffing and management have always been friendly, approachable
and have always consulted with the family if there has been any issues. The home and my uncle's room is presentable and tidy, the housekeeping staff are forever doing his laundry and my uncle has been treated with care and respect, even when times have been difficult for him.
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Review from B W (Niece of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Watching our loved one live with dementia isn't easy, however, the staff at Hatfield House ensure our uncle is treated with dignity and respect. We as his family are always welcomed and included in all aspects of his care.
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Review from Glynne L (Son-in-law of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A double-edged review as firstly my mother-in-law is a resident in Hatfield House and her care has been tremendous. The staff are fantastic and she is really settled. The other part is that my wife is completely settled with her mum being a resident. She no longer has anxiety about her mum's care, no
longer has to worry about whether her mum has eaten or taken her meds and most importantly feels that she can comfortably leave her to be OK once she has visited.
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Review from P E (Son of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her excellent team are doing a fantastic job caring for my mother who has Alzheimer's. I would not ever consider an alternative care facility whilst the current team of people are in situ. It would be hard to find a better group of care staff anywhere. Well done to the manger and her
staff and thank you.
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Review from Wendy R (Niece of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you are looking for hotel standards, then Hatfield is the ideal place, if you are looking for lovely staff then it's also the ideal place.
However if your special person doesn't conform to the "certain way" they should conform to, then it's definitely not the ideal place.
The way my Uncle was treated
by the management (2 certain ladies) was appalling. After 6 days of him being there, they were ringing me nearly daily to tell me they "wanted him out". Asking us to go in and support him, we work and did visit regularly!. No care plan put in place, making him get up for breakfast, when clearly he didn't want any. This is all because he had a voice, and disrupted their perfect environment. Even when they knew he had nowhere to go, they insisted that he leave and it was only when he fell whilst in there care did they let him stay 4 more days. I and his social worker did everything they asked of us. Disgusting behavior from management.
This is not a hotel but a care home.
Reply from Tanya Burnett, Manager at Hatfield HouseThank you for taking the time to review Hatfield House. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. When a different care environment is more appropriate for a residents' individual care needs, we work with health professionals, fully involve the residents' loved ones and all relevant organisations to ensure our resident is fully supported and placed in the right care setting.
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Review from Gerry S (Relative of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is first-class. Staff are very friendly and look after the patients with a lot of love and kindness.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hatfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Hatfield House is calculated as follows: ( (274 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 298 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hatfield House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 Apr 2026

We currently have two vacancies for care. Please contact Hatfield House directly for more details.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hatfield House

What types of Care is Hatfield House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hatfield House have?

There are 49 Single Rooms.

What are the Facilities & Services at Hatfield House?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatfield House to the centre of Doncaster?

6.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield House to verify any information. View our terms and conditions. Hatfield House has an Enhanced Service - more info.