Hatfield House

Watching our loved one live with dementia isn't easy, however, the staff at Hatfield House ensure our uncle is treated with dignity and respect. We as his family are always welcomed and included in all aspects of his care.

A double-edged review as firstly my mother-in-law is a resident in Hatfield House and her care has been tremendous. The staff are fantastic and she is really settled. The other part is that my wife is completely settled with her mum being a resident. She no longer has anxiety about her mum's care, no longer has to worry about whether her mum has eaten or taken her meds and most importantly feels that she can comfortably leave her to be OK once she has visited.

This is not a hotel but a care home.

This care home is first-class. Staff are very friendly and look after the patients with a lot of love and kindness.

Staff are always friendly and helpful. Residents receive excellent care. The home is always clean and well-maintained.

Her room is just delightful as are the lounges and dining room. I have even told my children if I ever need a care home, I will happily go to Hatfield House. I cannot speak highly enough of Hatfield House, the staff are brilliant and so caring.

July has been a tricky month for us as Mum broke her arm in June. I have not worried once about Mum though. All the staff have been amazing. Extra measures have been put in place without us having to ask. I can see clearly that the staff continually care about her. Hopefully Mum will be back to herself soon so she can join in the activities. She loves painting and baking so she will be pulling up a chair as soon as she can thank you very much.

We have been very pleased with the care my father has received. The staff have been attentive and supported him at all times. They have developed a good rapport with my father and helped him settle in. He loves the food and eats well. His room is kept spotless at all times.

The home is a very pleasant environment which we have found to be clean, secure and provide well for Mum's needs. All the staff are very pleasant and professional and always prepared to help with the simplest of requests. There are always things occurring with themed activities and decorations the most recent being VE Day when staff were dressed as land army girls or in 1940s style clothing. A pleasant place to be and we as a family have no regrets in our choice.

My mum has been a resident at Hatfield House for a couple of years now, and the standard of care and service is excellent. Recently my mum was taken to hospital seriously ill, luckily she recovered and was able to return to the home. When she was discharged from the hospital, they forgot to send her medication one of the staff off-duty went to collect it for her. The staff have been exceptional on her return and are contributing to her recovery. A big thank you to everyone!

They often have family and friends events that are always appreciated and supported. Thank you for the attention and care for detail and putting the residents' needs first.

As a family, we would just like to thank you all for everything you have done for mum for the last few years. It is not just been the care but the love and friendship you have shown taking the time to get to know her, the little things like how she liked her tea or what treats make her happy. Thank you also for the support you have given me, especially this week in mum's final hours. Someone said it had been a privilege to care for her and we feel privileged that she had such special people looking after her.

Hatfield House provided a very high standard of care to my late wife for four years. I was very pleased with all the staff and was impressed with how the care home was managed and the love and care they showed to my wife. I cannot thank them enough and would recommend them to anyone who would consider placing their loved one in their care.

My dad came into Hatfield House for assisted living. He now needs full-time care. I live elsewhere and only see Dad every four weeks. I go home with no worries about his care and because of the distance, the staff call me regularly to put my mind at rest. On my visit to the home, the staff are always caring and considerate and nothing is too much trouble. The food is first class and his room is always very clean and tidy. Thank you to all.

Each time I visit my uncle I know that I will be met by friendly and caring staff, nothing is ever too much trouble. After years of visiting family in care homes, this one is by far the best. I always leave with peace of mind.

Mum moved into Hatfield House four months ago and settled in very quickly. She is very happy and adores the staff, telling me that they all spoil her rotten! They are extremely thoughtful, considerate, patient and attentive to her. The home is kept immaculately clean, all the time and Mum really enjoys the delicious food, there is always a choice at meal times, so she can for something she really likes. It is such a huge relief for me to know that she is so happy and well cared for by such kind and wonderful staff.

The home is well-run with lovely caring staff. The food and snacks are always available to enjoy. It always appears calm in communal areas, all service users look nicely dressed with nice hair, men shaved and footwear always visible on their feet. The home is lovely and clean, bright in all communal areas with large windows to enjoy the views.

I cannot fault this care home in any way. A pleasant atmosphere with caring staff.

Dad has only recently moved into the home. I was very impressed with how welcoming it was. The staff were very attentive, and obviously, the home is run very efficiently. Everyone I came across, carers and residents alike, seemed happy and contented. Obviously, this is very early to be making an assessment, but I can say I was very satisfied and reassured by what I saw and experienced.

More than pleased with care and attention given to my uncle.