Harden Hall

235 Coalpool Lane, Walsall WS3 1RF
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9.8 72 Reviews
  • Harden Hall, Walsall
Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1130
  • Self-Funded Residential Dementia Care: from £1130
  • RESPITE Self-Funded Residential Care: from £1130
  • RESPITE Self-Funded Residential Dementia Care: from £1130

Colleagues at Harden Hall will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Harden Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jane McDonald (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Harden Hall directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • Visitors are welcome at Harden Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Harden Hall Reviews (72)

9.8

Harden Hall has a Review Score of 9.8 (9.832) out of 10, based on 30 reviews in the last 2 years.
Over all time Harden Hall has 72 reviews.

Overall Experience
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Reviewer Connection to Harden Hall
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Review from Stella P (Friend of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had a pleasant two hours with my friend, during my visit, the staff on her floor were helpful and happy. Making sure our tie together was relaxed and happy. The staff checked on all the residents, making sure their every need or want was covered, constantly chatting to people and being inclusive
to all.
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Review from Karen C (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and facilities at Harden Hall Care Home are excellent. All the staff are experienced in dealing with dementia and are caring, patient and understanding. I couldn't have chosen a better care home for my dad, he's so content.
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Review from S L (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved into Harden at the of February. This has been a challenging time for the family, and the staff at Harden have been excellent especially the Team Leaders who have helped us navigate what care Mom needs. We have asked a lot of questions and they have always been available to support us and
help us understand how Mom will be cared for. This has put our minds at rest and has been such a relief to know that they keep us informed , is well looked after and that they understand dementia, something which is new to us. The food is excellent, everyone knows Mom's name, she loves the Hairdressers and its invaluable as a family that we can join mom for lunch and in the coffee shop. I would highly recommend Harden Hall and I cannot thank the staff enough for everything they have done and continue to do.
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Review from Joanne D (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful, clean & caring home for my Mom who has dementia. The staff totally understand dementia and how to deal with it.
Mom's room is spacious & has an ensuite with wet room shower which meets all her needs.
She makes use of the hairdresser weekly and the chiropodist service every 6 weeks.
The
meals are cooked on site and always looks appetizering with an excellent choice.
Staff always inform me if Mom isn't feeling well or had fall. So I have no need to worry about her wellbeing.
Very pleased that I chose Harden Hall for my Mom's care.
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Review from S H (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the home for around 18 months , we can see a huge improvement in her health as a result of how well she has been looked after.
The staff have been extremely diligent in ensuring her fluid intake means she is no longer letting herself get dehydrated, and we are more than happy
with the care she receives from the staff generally.
The family as a whole are assured of her being looked after by a very professional group of people. The home itself is always spotlessly clean and welcoming.
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Review from Cheryl W (Niece of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been in this home for a while now and the difference in her is fantastic, the staff are very kind and welcoming and helpful, her friends and family feel she is safe and we feel reassured that she is well looked after. She has her hair done every week which she always did when she lived
in her own home. I can't recommend this care home enough. Her family and friends would just like to thank the staff at harden hall for all there hard work and dedication.
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Review from Glen W (Son-in-law of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step father in law due to his medical condition was admitted into Harden Hall and to be very honest we couldn't have wished for a better place for him to stay, such a lovely clean bright friendly place where all the staff take pride in there profession. The staff from day one make you feel as if
you have always known them which puts your mind at ease knowing that your loved one is in a safe place being locked after by people who take pride in what they do. Thank you all.
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Review from A M (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care mom is receiving at Harden Hall, all staff are friendly and caring. Her appetite has increased and she says the food is lovely.
We are kept up to date with her progress or any problems either by email of face to face.
It's a great relief for me and my family that mom is
being so very well looked after and would highly recommend Harden Hall.
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Review from Martin B (Nephew of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harden Hall is a really nice care home. When my Aunt needed full-time care I visited a lot of different providers, and Harden Hall stood out as the obvious choice. I'm always updated on any issues, and she is looked after with great care.
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Review from L S (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cant praise this care home enough. My dad is still settling in and has had a few difficulties but the carers show him respect and compassion. They adapt to his needs and find ways to assist with his adjustment that we haven't thought of. In addition they are happy to talk us and help us understand
dementia too. Its been a steep learning curve but they have helped us immensely. We have great peace if mind that he is safe and well looked after. Thank you
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Review from S N (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in applauding all the team at Harden Hall Care Home.
The facilities are excellent, and the staff are warm & engaging.
I feel that my mum is safe in their care and in turn she is happy to reside there.
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Review from Jayne S (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Harden Hall for over two years and has continually received excellent care during this time . He suffers from dementia and therefore needs 24 hour care.
He is always treated with dignity by all the staff at all levels . They all know his name and interact with him really well.
The
care home always notifies me if he needs anything or if he is ill. He loves the food and his room is cleaned and maintained.
He really enjoys having a coffee and a cake at the cafe. They also take him to see dementia friendly films at the cinema which he loves.
I know my dad is cared for really well and that is a real blessing not having to worry about him so much .Before choosing Harden Hall I looked at quite a few homes and feel this is the best for him.
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Review from Richard A (Son of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harden Hall is a fantastic care home the staff look after Mom with skill, care, compassion, respect and more. Every time I visit Mom is content and well looked after, plus the staff are always helpful and open with how she is, the extra activities are always great. The meals are fantastic and the home
itself is very well kept. Mom is very happy to be there and I am happy that she is there, fully recommended.
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Review from B T (Sister of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in this home for a while, staff are caring and look after her very well, we are made to feel welcome when we visit and get offered a drink, they have a coffee shop open twice a week and hairdresser on site and I would recommend this home to anyone. 100 percent best place.
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Review from P R (Granddaughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing! All the staff make sure they look out for my nan no matter what time of day it is! Every visit we get a full report of how she's been during the week. They make sure she has everything she needs and that she gets decent meals. Very happy with how Nan is being cared for!
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Review from F L (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom went to Harden Hall for respite, I cannot thank the staff for all the help Mom has received from them, so professional in their approach towards the residents and families.
Mom loves it, I myself feel at ease knowing she is in safe hands and that goes a long way. God bless you all.
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Review from P W (Son-in-law of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Harden Hall for almost 2 years and has been very happy there. The whole team are wonderful, always helpful and caring both with residents and visitors. For me personally, it is a huge relief that my wife has found somewhere for her Mum where she is happy and content and
well looked after, as the home she was in prior to this was nowhere near as good. My wife used to be very stressed out but since moving mum to Harden Hall she has been so much better. The home is always clean and welcoming, and they all know us and always have a chat. My wife gets updates on her Mum on a regular basis. I do sometimes feel sorry for the staff as they seem rushed off their feet, but they always have a smile on their face. I don't think people really appreciate how hard it is to work in a care home, but I am so grateful that they do and they deserve all the praise they get.
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Review from Sue W (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harden Hall excels as a care home. The staff are wonderful, nothing is too much trouble and the care and kindness they show to my mum is second to none. Everyone from the management down to the cleaners are so kind and friendly. The home is always spotless, clean and welcoming. I know my Mum is very
happy here.
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Review from K H (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been in Harden Hall for over two years. The staff are all absolutely fantastic from the manager, receptionist, care staff, cleaners, laundry ladies, handyman and kitchen staff. Without exception, they are all kind and caring.
The lounge area and bedrooms are lovely. The gardens have flowers,
benches, gazebos and seating areas and are very pleasant.
The food is good and my mom recently had a birthday party in the bar area which was wonderful. The kitchen staff provided a great buffet.
There is a hairdresser and a chiropodist and dentist also visit. Nurses come in at least once a week and will check over the resident if there are any worries.
The only problem we have had is my mom's hearing aid and dentures going missing. It is difficult for the staff to find them as my mom tends to take them out and some residents are able to walk about and pick them up, which is common in care homes. We are working with the staff to try and find ways to solve the problem.
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Review from Paul J (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home to be great with residents, always let you know if there have been any problems. Care workers always sit down and discuss what activites they could do, dependant on the weather of course. The home is always welcoming and friendly.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Harden Hall is calculated as follows: ( (314 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 351 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harden Hall is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Harden Hall

What types of Care is Harden Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harden Hall have?

There are 54 Single Rooms.

What are the Facilities & Services at Harden Hall?

Pet Friendly (or by arrangement), Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Harden Hall to the centre of Walsall?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harden Hall to verify any information. View our terms and conditions. Harden Hall has an Enhanced Service - more info.