Harden Hall

235 Coalpool Lane, Walsall WS3 1RF

Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room, along with a TV with built in DVD player, mini fridge and telephone point.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff ensure their approach always reflects best practice.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for both in 2016. They have more than 40 years' experienice as a not-for-profit provder of services to older people and are one of England’s largest providers of housing and care for those aged over 55 years.

Anchor’s dementia care team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Christina Cook (Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Pets by arrangement • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

It is on a bus route for services 25 and 26.
Harden Hall is within half a mile of local shops.
There is a supermarket within two miles.
There are doctor's surgeries within a mile of Harden Hall.
The nearest hospital is Manor Hospital which is within 2 miles.

Latest Care Quality Commission* Report on Harden Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Harden Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Harden Hall is calculated as follows: ( (42 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 71 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for Harden Hall is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.8 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Harden Hall has a Review Score of 9 (9.021) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harden Hall?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harden Hall

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3

My mum has been in Harden Hall for 4 years (now passed away) and I can truly say that she has been looked after very well all the time she was in there, and the staff have been excellent at all times. I would have no hesitation in recommending Harden Hall to anyone, it is where I would want to go.

How likely would you be to recommend Harden Hall? Extremely Likely

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Average Rating:   5 out of 5

My mother has been with Harden Hall for three years and generally my sister and I have been pleased with her care.

How likely would you be to recommend Harden Hall? Extremely Likely

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Average Rating:   3.5 out of 5

My mum has been in the above home since February 2017. Although sometimes she is quite shy, the staff always know how to handle her with compassion and kindness. There is one particular lady that all my family are extremely fond of. She is one of your carers and she is so professional in everything that she does. She is very considerate at any time we drop in.
She is warm, friendly and extremely understanding. Well done Harden Hall for sourcing such lovely staff.

How likely would you be to recommend Harden Hall? Extremely Likely

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Average Rating:   4.9 out of 5

The care home is very good. The staff are really helpful. My Mum took time to settle down but she is not too bad now. Any problems I have with Mum's care, the staff helped me sort it out.

How likely would you be to recommend Harden Hall? Extremely Likely

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Average Rating:   4.7 out of 5

The care home has improved vastly since new management and some new staff took over 6 months ago. My mother entered the home when it was first opened in 2012. At first, it was very good but as the years passed the standards of care and cleanliness elapsed. But now there are more caring staff and the home is clean. It is a pleasant environment. My mother is now 103 and very happy staying at this home. She is very pleased with the care she has.

How likely would you be to recommend Harden Hall? Extremely Likely

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Average Rating:   4.9 out of 5

Following last years damning CQC report I along with most relatives have been closely monitoring the changes/improvements at Harden Hall and yes there have been some, but there's still a long way to go. The general atmosphere has improved and the staffing level has increased which can only be good. My mother seems quite "content" most of the time, the food is good and overall I feel things are finally on the up but not before time.
The new manager seems to have matters well in hand and communicates with relatives.

How likely would you be to recommend Harden Hall? Likely

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Average Rating:   3.7 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 19 Apr 2018

We currently have one vacancy for care at Harden Hall. Please contact the home directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harden Hall