Harden Hall

Harden Hall is an exceptional care home. My mother was a resident here for over 2 years and I have nothing but praise for the way that she was cared for. Mum had dementia and the staff understood her and her changing needs. The team are kind, compassionate and treated Mum with respect and dignity at all times. They got to know me and my family and looked after us and our needs too. It really did feel like an extended family. The care home is spotless and standards throughout are very high. The food is excellent and Mum enjoyed tucking in at mealtimes. The end of life care that Mum received was outstanding and could not have been more compassionate and dignified. We will never be able to thank the team enough and will be eternally grateful that we found Harden Hall.

Harden Hall has looked after my mother in law for four years and father in law for two years in all this time I have been completely satisfied with the care they have received. The staff are very caring and supportive and have the interests of the residents at heart. The home is very welcoming, clean and the food is of a very high standard. Family and residents' wishes are given high priority, especially taking into consideration the complex needs of the residents.

I cannot praise the team of staff for the care and support they gave my mum, and myself, during her life at the home. The care we received during the last weeks of her life were exemplary. I thank the day that she was accepted for a room in this home.

My stepfather has been a resident in Harden Hall for over three and a half years. I am so grateful for the loving care and attention he receives from the whole team. Although I haven’t been able to visit him as often as I would have liked recently, due to Covid restrictions, it is reassuring to know that I can call the home and they are always happy to give me an update about my stepdad’s current health and well-being or if necessary they will contact me if there are any issues. I am also updated on a regular basis of any changes that I need to be made aware of regarding the home. A very pleasant, clean environment with a caring staff who are a pleasure to speak to. Thank you for all your hard work.

My mother was a resident in Harden Hall care home for over two years. She was always well cared for by a team of devoted staff. Whenever I visited her, I always found the home to be very clean, and the food was very tasty. During the pandemic, it was extremely difficult for both Mom and the family, with not being able to visit her. However, we kept in touch by phone, and I know she was being well cared for in a safe environment. Mom passed away in September, and I know she was treated with dignity until the end.

Our mother has been a resident at Harden Hall for the past six months. The carers have made her feel at home there and encourage her to eat and socialise. They are respectful of all the residents and provide a good standard of personal care. The staff always keep us up to date with any concerns. Overall, we are very happy to have chosen this home for our mother's care.

Both my mother and father are residents in Harden Hall, and during their time at the home, the care they have received has been exceptional, especially during the covid19 pandemic. They are very well looked after with credit going to all the staff. The exceptionally hard work of the carers, laundry, catering, cleaning and admin staff all playing their part. All health issues are dealt with promptly, and we are kept informed on all issues. Their well being is very important to all the staff at the home, and they do a wonderful job in exceptional circumstances.

My mother has lived at Harden Hall since it opened in 2012. She will be 106 in a few weeks. Due to the 'virus' visiting has been difficult. I did manage to see her a few times in the garden, but can't see her at all now. However, I am happy to know she is being cared for very well. The staff have been fantastic throughout this situation. I am kept informed of how Mum is doing. They are very caring and sympathetic. I have no complaints at all, the staff work hard to keep the home running smooth.

We found that she is well looked after and happy in her new surroundings. Food and care are second to none. If there are any requests or problems; they are dealt with promptly and with care. We are happy with care and welfare.

Thank you all at Harden Hall.

In my opinion, this home is very good and I am very happy for my aunt to stay here for however long it will be. The staff and carers are very helpful and also friendly they answer any questions or concerns I have.

My husband had been a resident for 18 months. He has always been cared for in the best way possible. All the staff have always been like friends and have made us very comfortable. Unfortunately, my husband has passed away today, and the staff have been very compassionate. I have always recommended Harden Hall and will continue to do so. If the need arises, I would definitely reside there myself.

The way they treat my mother with dignity is so appreciated by all of the family.

Thanks again.

Thank you.

All this is due to a very efficient but approachable manager.

Mom moved into Harden Hall in March 2018 and we were hopeful she would settle and enjoy living there. Within 3 days she had an 'unwitnessed fall' and broke her hip. There was also another occasion when she fell out of bed and suffered a head injury, within weeks of the first incident. She was hospitalised in June due to a clot on her lung and at a subsequent assessment, the care home advised that they were refusing to take her back because they couldn't meet her needs, this despite a meeting just weeks before where plans were agreed to support her return to the care home. The family are devastated.

Since my mom came to Harden Hall she has settled down quite well. She has had a few bad moments when things don't go right. All the staff carers and housekeeping really look after mom. If there is a problem at all the management and senior staff get it sorted. If mum needs a doctor or any change to her medication the cares get it dealt with. The carers always contact me if there is a problem with mom, they always keep informed. They always make me and family welcome.

I enjoyed my stay very much and made lots of friends among both the patients and carers. I would like to see a few more games and activities as I found sitting in my armchair a bit boring. I found all the meals lovely.

I have found the staff, facilities and care 100%. This is our first respite and I have been very happy. I was able to go on holiday feeling relaxed, knowing Mum was in great care. Thank you all at Harden Hall.