Harden Hall

235 Coalpool Lane, Walsall WS3 1RF
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9.8 72 Reviews
  • Harden Hall, Walsall
Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1130
  • Self-Funded Residential Dementia Care: from £1130
  • RESPITE Self-Funded Residential Care: from £1130
  • RESPITE Self-Funded Residential Dementia Care: from £1130

Colleagues at Harden Hall will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Harden Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jane McDonald (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Harden Hall directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • Visitors are welcome at Harden Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Harden Hall Reviews (72)

9.8

Harden Hall has a Review Score of 9.8 (9.837) out of 10, based on 31 reviews in the last 2 years.
Over all time Harden Hall has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harden Hall
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Total of 72, showing 21-40
Review from R H (Grandson of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Basic care needs are not always met. Very friendly staff. Not as many activities as other care homes for residents. Visiting hours are limited and reception frequently has no one there to get in or out when visiting. The coffee shop is only open once a week on a Thursday 10-13.00 if a volunteer is in.
Shame as it would be nice to visit and have a coffee on other days.
Reply from Jane McDonald, Home Manager at Harden Hall

Thank you for taking the time to review Harden Hall. Thank you for your kind words regarding our staff. I will be sure to pass this on to my team. Care is one of our top priorities, the care of our residents, staff and loved ones. So, I'm very sorry to hear that you think the basic care needs are not always met, as this is something we take very seriously and always prioritise. We have individual care plans for each of our residents, daily activities to make sure our residents have an enjoyable time with us, and our meals are healthy and homemade, made with our residents in mind. Not only that, but we also make sure family members and friends are kept up to date with their loved one's health and what they've been up to. But if you have any recommendations that would benefit our residents, please feel free to give me a call or pop by. My door is always open.

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Review from Mark L (Son of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has limited mental capacity, minimal mobility, and can be challenging to care for. She has been a resident in Harden Hall for almost 18 months, and during that time the care she receives has been exceptional. The staff are always cheerful and friendly, and fully understand my mother's needs.
She's definitely in the right place to get the care she needs!
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Review from Elaine E (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care my Mother receives at Harden Hall. The staff are very caring and always pleasant. Everyone works very hard to keep all the residents looked after to a high standard.
The home is well-run and is always clean and tidy. All of the staff take pride in their work
and are very friendly and welcoming to visiting family and friends.
All queries are dealt with efficiently and medical help is on hand if needed.
The home is spacious and there are areas to sit with your relatives away from the main communal lounge/dining areas.
Would definitely recommend.
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Review from Jane R (Daughter-in-law of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home, all staff are very polite and understanding of my mother-in-law's needs.
It feels like home from home as soon as you walk in.
Everybody is always smiling.
The food always smells and looks delicious.
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Review from Matt R (Son of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are polite smiling and have a caring manner to all residents.
Very welcoming atmosphere as soon as you walk in.
They are always doing activities to keep residents' minds active.
Food looks delicious.
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Review from S B (Friend of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really enjoy visiting Harden Hall, over the years that I have been visiting I have always felt comfortable and welcome, residents always have plenty of activities going on and support for all needed, I love it there.
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Review from Katie F (Friend of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing care home where the staff go above and beyond, the manager is lovely, very caring approachable and professional. You always feel very welcomed and nothing is ever too much. I enjoy visiting and always feel part of the team and activities when I come and I am always offered a lovely
cup of tea.
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Review from D S (Friend of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly carers, make a good cup of tea and coffee.
I visit someone I have known for many years.
He tells me the food is very good and he seems well cared for and is helped by all.
As I have no idea of costs etc. I can only put satisfactory.
Reception is always welcoming and helpful, and security
very good, but handled kindly!
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Review from Wendy T (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom lived in Harden Hall from May 30th 2019 until December 2nd 2023. Unfortunately, she passed away, but at 91 years old, she had a good life. Those last years were made much better quality of life, nothing was too much, staff went above and beyond that the support we got as a family was second to
none. I would recommend the home to anyone. My mom was not the easiest dementia resident to care for and was difficult at times but the staff got to know my mom well and knew how to settle he and make her happy.
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Review from Damian G (Friend of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk through the door reception, office staff, care staff are wonderful. It feels like a home. The staff are amazing, there are smiles on their faces, and the welcome is warm and genuine. Nothing is too much trouble. It's a pleasure to always go there.
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Review from M B (Nephew of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harden Hall is a clean and pleasant care home. On every visit, staff are available if required and very helpful.
On-site facilities include chiropody and hairdressing, which my aunt loves.
I would highly recommend Harden Hall to anyone.
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Review from A S (Son of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all polite and kind and take the time to listen to you. They do lots of activities for residents, there is always someone there to talk to on the telephone and every time I ask for something to be done for Dad it is more or less straight away.
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Review from P H (Son of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall experience of entering the reception of the care home gives you a good idea of the standard of care. My mother has been in the home for six years now, and I can say with hand on heart she would not be here now. I left in the community, my mom has reached a milestone in her long life she
will be 100 in October and she has got this far because of the standard of care those hard-working staff put in. All food is freshly cooked and presented well all furniture is replaced on a regular basis, well done to you all.
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Review from Russell H (Son of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my father arrived at Harden Hall a couple of months ago, there was an immediate improvement in his mental and physical health. The staff have welcomed him warmly and looked after him very well indeed, given his moderate dementia, this is of great relief to me to know that he is in a safe and very
suitable environment. He has also been able to develop friendships with some of the other residents. Many thanks for everything the team has done so far and long may it continue!
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Review from Lawrence W (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home very welcoming, the staff are always on hand to answer any question we may have. The rooms are kept clean and tidy. Mom is always clean and presentable, Mom most of the time seems happy in her own world. I do like the fact you can visit without any restrictions. I would recommend the
home.
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Review from P T (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96 years young mother has been a resident at the home for over 12 months and has been well looked after throughout her stay. I have found the staff, friendly, welcoming and helpful in all aspects of mothers care. The home is well looked after and kept clean and tidy in all the areas I visit. I would
recommend Harden Hall to anyone looking for care for a loved one.
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Review from Jade M (Granddaughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is still a little new to Harden Hall; she's been here for around a month now. All staff we have come into contact with have been amazing. The home is always clean and tidy. All our questions have been easily answered. I'm at ease that my nan is safe and well cared for.
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Review from A B (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing place. The staff are the best and they treated my mother with empathy and dignity. Very professional. Very supportive of the family also. Also other members of the team. The chefs and cleaners and also the lovely lady who does all the admin. The standards are excellent.
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Review from Nellie B (Resident) assisted by family/friend published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home very clean and tidy, rooms are spacious with everything one could wish for. Staff are excellent, nothing is too much trouble. Looked after very well.
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Review from Julie J (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is at end of life care and the home have been very kind and caring towards her and have treated her with dignity which I know I would have found impossible in a hospital situation during the Covid crisis and I am extremely thankful for this care towards her.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Harden Hall is calculated as follows: ( (326 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 363 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harden Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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