Moorlands Lodge Care Home - Avery Collection

I have been a resident here for four and a half years. When I arrived I was delighted wit the spacious accommodation throughout, and without reservation, I have been happier here more than I could have imagined. The ambience is friendly and kind, it has been a lovely surprise waiting for me at the end of my life. I am 81 years old and look forward to my years ahead here. The staff throughout have a positive attitude which makes for a comfortable feeling in all aspects of living here.

Suddenly widowed and living in a large 6 bedroomed house. I was faced with moving. Neighbours had elderly parents living in Moorlands Lodge and I had visited them and had been impressed with the place. An interview proved very helpful and I decided to move in when they had a suitable vacancy. Assisted by my family we made the little flat homely and it didn't take me long to settle in, people went out of their way to be friendly and I found there were interesting activities to join in with and visit places of interest. Now after six months I feel this is a good place to be! And I have made new friends.

I am one of four sisters and we have had both parents at Moorlands for over two years. Our father sadly passed away in December and his care by the nursing team was wonderful and his death extremely peaceful. He was very happy and loved being in the home - originally taking part in the activities organised but his participation reduced as he became more ill and weak. Our mother has dementia so is in a different part of the home but again her care has been excellent. Over the past few weeks which have been very difficult for her as she sometimes understands that her husband has died and sometimes she forgets, the support from Livingstone has been superb and they have guided us all on how to help our mother through this tough time. I would not hesitate to recommend this home to anyone thinking of it for a loved one.

Moorlands has delivered on all their promises. They are very capable of looking after seriously unwell residents with failing health. First class service and very caring staff. It's expensive but it is worth it and gives a real peace of mind.

My Aunt, who has Alzheimer's, moved to Moorland Lodge in December 2015 and I can say that I am delighted with the care my Aunt is receiving. She is happy and content and enjoys joining in with daily activities with the other residents. The staff understand my Aunt's needs and are very kind and patient with all the residents. The environment is very homely and visitors are made to feel very welcome and part of the team.

We have been extremely happy with the choice of Moorlands as a care home for my mother. She was keen to move into a home quite suddenly and they were very accommodating and made the move as easy as they possibly could for her. All the time consuming jobs like labeling clothes, putting up pictures etc were all taken care of by the home. They were keen to find out what activities she enjoyed to ensure she could continue with these and settle in more easily. The activities and excursions have been a real bonus for her and we have been really impressed with the variety that is offered.

The layout of the apartments, which give residents their own bedroom, bathroom and sitting room was a big deciding factor for us in choosing Moorlands. Not only does it give her more space day to day but it also allowed her to bring more of her personal belongings with her and to make the apartment feel more like home.

Overall we are very pleased, the staff are all very friendly and nothing is too much bother for them, they make a big effort to include the wider family in events going on at the home and the location suits us very well.

I have learnt that as people get older they are not always easy and that you can only do your best and try not to feel guilty, we all have our lives to live!

I am so glad that I found this home for my mum.

On a negative note I felt that the Dr was not sympathetic or approachable and that the flu vaccines were given very late (20 Nov) also following up on concerns that I have put to her have not been dealt with.

Moorlands Lodge is a purpose built home with excellent facilities and public rooms.We have found all the staff to be extremely helpful,kind and professional and there is a wide range of activities should residents wish to participate. My father is now very happily settled in a lovely one bedroom apartment and all our family are delighted for him. We have peace of mind that he is being well cared for and we would not hesitate to recommend Moorlands Lodge.

I find it impossible to believe that a better care home exists. The facilities, rooms, food, activities – everything has been given the greatest thought to ensure that the residents genuinely feel they are in their own home. But all that is meaningless without the people – both staff and management really do care! My aunt has been supported in a way that is right for her and her needs and she now regrets she didn’t move in much sooner – she feels part of a caring community that was eluding her when living in her own home. I should add that the decision to move was protracted and over the very many months it took to convince my aunt of the benefits, the team supported me as much as they support my aunt now. Thank you all, on behalf of us both and please keep it up - I look forward to moving in, in due course!

What can I say? The best decision we ever made for mum was for her to move to Moorlands. She was cared for as if she was part of the family, with tenderness and love; her radiant smile and bright eyes returned. She felt at home, safe and cared for by staff who always emphasised the personal touch. You do not need to know that the facilities and services are beyond comparison, the sum is greater than that. We cannot thank Moorlands enough on behalf of mum.