What types of Care is Moorlands Lodge Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Moorlands Lodge Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorlands Lodge Care Home - Avery Collection to the centre of Hindhead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Moorlands Lodge Care Home - Avery Collection, Portsmouth Road, Hindhead, Surrey GU26 6TJ

Review from Sally C (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report

Overall Experience

Very caring staff, friendly staff generally. Mum was happy and comfortable. So glad she died feeling loved, looked after. So many little touches, like putting her teddy with her.

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Review from J K (Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

I was impressed from the very first day I saw the place. But what makes a care home good are the people who work there. I can honestly say that the care home staff are excellent they are very caring people and if asked to do something they will do this with a smile and kind words. I think when the time

comes for you to go into a home it can be very daunting a big change in your life but they make the process easy. But something else that I think is important you are very vulnerable at this stage in your life and I feel safe living here.

Reply from Colin Lingwood, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Your feedback is wonderful to hear. Knowing that you feel comfortable and well cared for in our home is really important to us. This reinforces our commitment to provide a warm and supportive environment for all of our residents.

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Review from H F (Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

During my stay for 1 week of respite care: -
A lovely atmosphere provided.
All members of staff were friendly, helpful and efficient.
There were a number of choices of activities one could join in throughout the day, e.g. music, quizzes, scrabble, general talks.... to mention just a few.

Reply from Colin Lingwood, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for a wonderful review after your recent stay with us at Moorlands Lodge. We appreciate your positive feedback and will share this with the team.

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Review from C H (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

My father recently needed 3 weeks in hospital, his return to Moorlands has been handled brilliantly. The extraordinarily dedicated team have all gone above and beyond their duties and it's important to say how much we appreciate it.
We were offered strong support whilst he was actually in hospital

keeping in touch with the hospital medic to medic when our family received very contradictory and confusing feedback from the ward nurses. Dad has been diligently observed since his return, Moorlands doing everything in their power to restore as much dignity as possible.
Staff have also provided sagely counsel helping establish a different kind of relationship with my father since he has been back, as he is in a much reduced and vulnerable state. Invaluable wisdom and warmth was offered at a difficult time when the dynamic as father and daughter altered dramatically. I will always remember the kindness and patience. Thank you.

Reply from Daniella Pestridge, General Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave such a wonderful review for Moorlands Lodge. We are always pleased to receive positive feedback, and this will be shared with out team. We are very grateful to have dad back in his home and to be able to support you both.

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Review from H R (Resident) published on 8 October 2024 Submitted via Postal Card • Report

Overall Experience

On meeting the original CEO I was very impressed. She was a nurse and had worked in care. We then were introduced to one or two managing members, who had no delivery experience, couldn't project their voices and had not the courtesy to stand up to address us. Since then we have not met anyone from Avery

although we see strangers walking around, they do not speak to us. We feel part of a business and not a care home.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for sharing your feedback. We understand the importance of residents feeling connected with the leadership team, and your thoughts are valuable to us. Our management team is dedicated to providing a supportive and caring environment, and we regularly engage with residents to ensure their voices are heard. We will continue to prioritise these interactions and ensure all residents feel part of our community. Your input is appreciated, and it helps us maintain the high standards we strive for.

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Review from Adele A (Goddaughter of Resident) published on 22 August 2024 Submitted via Website • Report

Overall Experience

We had a lovely visit to the summer fete and BBQ. My Godmother was able to have the whole family visit and enjoy some quality time together in the gardens. The staff were particularly helpful and supportive to us all. We also appreciate being able to be shown around and look at the facilities. It was

so much nicer than we had been expecting.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you Adele for this glowing review. It was great to meet your godmother's family and you are all welcome back anytime.

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Review from Miles B (Son of Resident) published on 14 August 2024 Submitted via Postal Card • Report

Overall Experience

Mum is very happy at Moorlands. She feels safe, comfortable, very well looked after and finds the staff to be wonderful. The whole facility is very clean, her apartment and common spaces are lovely. She enjoys many of the activities and overall her experience of moving into Moorlands has been very positive.

There is room for improvement in the food provision - it's inconsistent and Mum struggles sometimes with the quality and with the provision of vegetables. Some meals are excellent so it can be done! It's probably partly down to having to use agency chefs too often - we get the sense that there is pressure on the catering budget which is affecting the standard overall. The other issue that Mum finds is that there are a lot more people in the home who are suffering from dementia but are not on the dementia wing. She has got used to it and it's fine but it surprised her initially. The experience has been overwhelmingly positive both for her and for her family, she has no regrets about making the move and we are very happy that she is enjoying life there to the full.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for the feedback. We love having your mother in our home and she is very much part of the Moorlands Lodge community. It's always good to hear what our residents and the family think of us and how we are doing. We strive for excellence but do understand that sometimes there is room for improvement.

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Review from V J (Daughter-in-law of Resident) published on 26 June 2024 Submitted via Website • Report

Overall Experience

Since my mother-in-law arrived at Moorlands, last June (2023) the staff have gone over and above to help her settle in and make her feel at home. Leaving your home of 30 years as a recent widow is a difficult time and the staff were sensitive to this adjustment and have made her and the family very

welcome.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - it is much appreciated, and we are so pleased to hear you are happy with the care your mother is receiving at Moorlands Lodge.

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Review from V H (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report

Overall Experience

Moorlands is an excellent residence for my mother. Her apartment is light, spacious, and well looked after by the cleaners. The general areas are always clean and bright. The staff are friendly and caring and there are many activities offered. I am always impressed how all the staff know every Resident’s

name. The food offers an excellent choice and if there is nothing my mother likes on the daily menu there are other options available.
My only negative comment is regarding communication with my mother when she is unwell. There have been times when she thought she was seeing the GP and did not. I understand the time constraints for the GP, but it would be good if my mother was kept informed. There has been, on occasions, a significant amount of time before anyone comes if my mother presses her bell. When the emergency bell is pressed however, the carers come running.
My overall feeling, however, is that I can see nowhere better for my mother, and I would recommend it highly.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for the feedback, we are delighted you feel there's nowhere better and you'd recommend us. Your comments about communication have been noted and shared with the team.

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Review from Nicola P (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report

Overall Experience

My father had an extensive myocardial infarction in the middle of the night, 6 weeks ago. The care home staff on duty managed the emergency immediately and professionally. Since coming home from hospital my father has had a difficult time both physically, mentally and medically. The care home staff,

at every level, have worked very closely with our family to help us all deal with the challenges and solutions in a kind, caring and professional manner.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so much for the feedback. It's so good to hear that the team were so involved in making the transition back into the home in a supportive manner.

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Review from Helen L (Wife of Resident) published on 23 May 2024 Submitted via Website • Report

Overall Experience

The Moorlands staff are all extremely helpful and caring and do all they can to ensure residents are happy and well cared for.
Recently they all bent over backwards to ensure a milestone birthday was celebrated in style.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you, this is greatly appreciated that the team are recognised and it is a privilege to look after your loved one.

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Review from Jane R (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report

Overall Experience

My mother moved to Moorlands in February 2024. It has been an excellent move for her. The staff are consistently kind, friendly and helpful and Mum is well cared for. As soon as you enter Moorlands Lodge, you know it is a welcoming and well-run environment. My mother is about to have her 95th birthday

and my family are organising a gathering for her in the nursing home- and have found that nothing is too much trouble and they are happy to help ensure the occasion is as nice as could possibly be.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so much for this wonderful review. We are delighted she has settled in so well.

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Review from Robert R (Son of Resident) published on 19 February 2024 Submitted via Website • Report

Overall Experience

November 2023 marked 1 year of residence for my mother. Having visited 7 local residential homes in 2022 before choosing Moorlands Lodge we were struck by how different the atmosphere is in the home. Other homes gave the impression of a lack of interaction between residents and an aura of lassitude.

Moorlands Lodge is lovely and welcoming, the staff are friendly and cheerful and the residents make friends and have regular group activities. Add to these aspects the quality of the apartments and the variety of rooms and facilities in the group/public areas and you have a first-class home.
My mother once said she would never allow herself to be “put in a home” but she now has more friends than for years and beautiful accommodation.

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Review from Dawn V (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report

Overall Experience

I am very pleased with the care and service provided for my father. The staff are very friendly to him and myself. I find coming into Moorlands very welcoming and so nice to have other areas to sit in, rather than just his apartment, also good to chat with other residents and to be able to make drinks.
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good thing about Moorlands is that my father has all his own furniture around him, so feels more comfortable, for us also to be a reminder of my parent's home!
The activities are really good and stimulating, he enjoys going to French and outings, plus all the music that is on offer.
The food on offer looks very appetising, although I cannot comment recently, as have not eaten with him for a while, but good to see the choice he can make.

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Review from M R (Relative of Resident) published on 9 February 2024 Submitted via Website • Report

Overall Experience

My aunt recently moved into Moorlands Avery Care last December and while this was daunting for her with lots of changes and different routines, she soon quickly adapted to her new environment her room is quite spacious and her outlook is lovely. The home has welcomed her into a new life! She joins in

with most activities and enjoys having her hair done occasionally in-house which is fantastic. She enjoys her meals and meeting other residents which have made her feel very welcomed.
The staff are very friendly and supportive there’s always a friendly person in reception to greet you when we visit.
I would certainly recommend this home to anyone who is considering joining.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave such a wonderful review for Moorlands Lodge. We are very always pleased to receive positive feedback, and this will be shared with all of our teams.

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Review from Jo E (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report

Overall Experience

My Mum has been at Moorlands Lodge Care Home for the past 18 months. The general facilities and appearance of Moorlands always feel very homely. She has been well looked after and cared for by the wide range of staff. She loves her room and her own company and has largely stayed in her room. However,

she does take advantage of and enjoys several of the many activities that are on offer. On the whole, she is happy with the food and range of choices on the daily menu. I know that she is safe and supported and I can always talk to a member of staff about any concerns I have about my Mum. I was particularly impressed in the lead up to, and including the Christmas period by the many special activities that were laid on such as the Christmas Fair and the visit of 2 real reindeer! Overall, I feel very happy that Mum is at Moorlands Lodge.

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Review from F F (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident here now for 2 months. The staff have an excellent rapport with the residents and go out of their way to be helpful and supportive. Residents are treated with care and good humour, with their likes and dislikes respected where at all possible. Mum is treated like the individual

that she is which was so important to me and her apartment feels like a smaller version of her own home. There is also never a lack of interesting activities if you wish to get involved and plenty of variety to cater for everyone. I am very comfortable with her living at Moorlands and feel as though some of my day-to-day worries for her have been lifted. It is nice to be able to try and have some sort of mother/daughter relationship again.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

It means a lot to us to hear your opinions and thank you for taking the time to do so. We are pleased to have your mother living with us at Moorlands Lodge.

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Review from Emma S (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

My mother-in-law has been at Moorlands for 9 months and we cannot rate it highly enough. Having viewed several other care homes in the local area, we knew as soon as we saw Moorlands that we had found the right place. It has a wonderful welcoming feeling - all the staff from the receptionists, the managers,

nurses, carers, cleaners, entertainment staff and maintenance team are so friendly and helpful and the care and kindness they give to my mother-in-law is exceptional.
Her apartment is spacious and bright and has everything that she requires. There is plenty of room for her to have the furniture and possessions she wanted to bring from her own house so it feels like home from home which made the challenge of the move so much easier.
We would not hesitate to recommend Moorlands Lodge. In a time when there are so many negative stories around care homes, Moorlands Lodge has exceeded our expectations on every level and we could not be more satisfied or grateful for the care given.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your mother-in-law and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.

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Review from S K (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report

Overall Experience

An excellent home that has given my mother a new lease of life.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for taking the time to write a review - we are all delighted your mother enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.

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Review from Iain D (Son of Resident) published on 12 January 2024 Submitted via Website • Report

Overall Experience

My mother moved in here about six months ago and it has improved the quality of her life immeasurably. The things she enjoys most are the entertainment program. The staff are interested and engaging. She loves the food which is excellent quality. Her suite of rooms with a selection of furniture from

her home feels like home. Sometimes it's tough to call her because she is rarely in her room. Top marks to the management and staff, well done!

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy living at Moorlands Lodge.