Moorlands Lodge Care Home - Avery Collection

Finally must congratulations to the staff who were promptly to assist me after a fall in early hours, one morning when staff appeared near the accident as proplet and well specialist trained staff.

Our mother has been resident at Moorlands Lodge for just over two years. It is a well managed nursing home and you are immediately welcomed as soon as you step into the building. It is very open too - places to sit and have a coffee/tea and lots of residents in evidence - in the living room, activity room or simply sitting reading the paper. Mum is very well cared for. The staff are friendly and caring and go the extra mile in many different ways. There is a wide range of activities for residents which they can participate in should they choose. Also there are occasional trips out.

Food can be variable.

Overall experience good. Staff are welcoming and friendly Medical attention good - I feel safe. Carers vary from superb to the odd one who is just very off. Agency carers that too fall into the latter category Food variable & could be better. My overall expectations for Moorlands have been met!

The staff are very nice. Some go beyond expectations to make life pleasant.

My overall experience has been very good. Something I was not so happy about was the irregularity of being given drugs. Also, some drugs which I gave in when I arrived but which were not on my regular list but might need occasionaiontlally were thrown away so that when I came home, I had to ask my GP to prescribe them again. Also, when I left, we had to wait 3/4 hour to be given the drugs despite us saying several hours before, when I would be picked up.

After the anguish of our mother living alone with dementia the transition to a protected caring environment was heart-warming. An immediate improvement in physical health and a engaging social program has provided a sense of purpose and interaction. A recent tennis event visit provided a cherished experience. The staff are a key ingredient highly spoke of by my mother and often hugged for their caring in what they provide. As next of Kin communication has been excellent ranging from their social programmes to individual care requirements and occurrences. From the professional induction a year ago to the ongoing care and attention a heartfelt thankyou.

Moving a loved one into a care home is never easy, but the staff have made the transition so much easier for both my dad and our family. From day one, they have shown him genuine kindness, respect, dignity and compassion, helping him settle in and feel valued as an individual.

The care he receives is outstanding, and it is clear that his wellbeing and happiness are always a priority. What has also meant so much to us is the support provided to our wider family. The team have been understanding, reassuring and always willing to answer questions and keep us informed.

Their dedication, professionalism and warmth have given us real peace of mind. We are incredibly grateful for everything they do and would highly recommend the home to anyone looking for high-quality care delivered with compassion and respect.

My mother has been a resident at Moorlands for just over a year and all staff made the difficult transistion as smooth as possible, from entering the home the reception team ensure the atmosphere is warm and welcoming. Carer and nurses are kind and attentive. There are plenty of activities and the team running them ensure all who want to can join in. My mother particularly enjoys the live music. I have found the admin/finance department particularly supportive wuth navigating the stresses of paying for care. A professional, friendly and supportive contact was made a difficult time more bearable. We are very satisfied with Moorlands and would happily recommend to others.

My Mum was resident at Moorlands Lodge for just over four years. The care and support she received was outstanding. More importantly Mum was always treated with kindness compassion and respect. This also extended to us as family members. Thank you for taking such good care of her.

All the staff give the utmost care and attention, and possibly don't get the gratitude they deserve from residents.

I have been in Moorlands Lodge for a week at the time of writing, after 3 weeks in hospital, and the contrast in the surroundings is stark. Moorland Lodge is freshly decorated and immaculate. The staff are, without exception, caring and delightful. I can't imagine a better place to recover from a broken hip.

My mother has lived here with dementia for four and half years. She is calm and content and enjoys the social activities and interactions. The staff are all friendly and welcoming to family/friend visitors and are usually aware of a resident's whereabouts. My mother's independence in her personal care is respected, but appropriate support is given when required. There are bound to be a few minor glitches in any institutionalised care setting, but I have no worries about my mother's safety or well-being when I am unable to be there.

Very caring staff, friendly staff generally. Mum was happy and comfortable. So glad she died feeling loved, looked after. So many little touches, like putting her teddy with her.

I was impressed from the very first day I saw the place. But what makes a care home good are the people who work there. I can honestly say that the care home staff are excellent they are very caring people and if asked to do something they will do this with a smile and kind words. I think when the time comes for you to go into a home it can be very daunting a big change in your life but they make the process easy. But something else that I think is important you are very vulnerable at this stage in your life and I feel safe living here.

There were a number of choices of activities one could join in throughout the day, e.g. music, quizzes, scrabble, general talks.... to mention just a few.

Staff have also provided sagely counsel helping establish a different kind of relationship with my father since he has been back, as he is in a much reduced and vulnerable state. Invaluable wisdom and warmth was offered at a difficult time when the dynamic as father and daughter altered dramatically. I will always remember the kindness and patience. Thank you.

On meeting the original CEO I was very impressed. She was a nurse and had worked in care. We then were introduced to one or two managing members, who had no delivery experience, couldn't project their voices and had not the courtesy to stand up to address us. Since then we have not met anyone from Avery although we see strangers walking around, they do not speak to us. We feel part of a business and not a care home.

We had a lovely visit to the summer fete and BBQ. My Godmother was able to have the whole family visit and enjoy some quality time together in the gardens. The staff were particularly helpful and supportive to us all. We also appreciate being able to be shown around and look at the facilities. It was so much nicer than we had been expecting.

Mum is very happy at Moorlands. She feels safe, comfortable, very well looked after and finds the staff to be wonderful. The whole facility is very clean, her apartment and common spaces are lovely. She enjoys many of the activities and overall her experience of moving into Moorlands has been very positive. There is room for improvement in the food provision - it's inconsistent and Mum struggles sometimes with the quality and with the provision of vegetables. Some meals are excellent so it can be done! It's probably partly down to having to use agency chefs too often - we get the sense that there is pressure on the catering budget which is affecting the standard overall. The other issue that Mum finds is that there are a lot more people in the home who are suffering from dementia but are not on the dementia wing. She has got used to it and it's fine but it surprised her initially. The experience has been overwhelmingly positive both for her and for her family, she has no regrets about making the move and we are very happy that she is enjoying life there to the full.

Since my mother-in-law arrived at Moorlands, last June (2023) the staff have gone over and above to help her settle in and make her feel at home. Leaving your home of 30 years as a recent widow is a difficult time and the staff were sensitive to this adjustment and have made her and the family very welcome.