Signature Moorlands Lodge

Portsmouth Road, Hindhead GU26 6TJ

Signature Moorlands Lodge, Hindhead, Surrey
Signature Moorlands Lodge, Hindhead, Surrey
Signature Moorlands Lodge, Hindhead, Surrey

The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house cafe for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and they pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.

Group: Signature Senior Lifestyle Ltd

Person in charge: David Taylor (Interim Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 106 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 106

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

A3 from Bournemouth:

Come off the A3 signposted Hindhead, just before the Hindhead tunnel.
Take the turning signposted Hindhead & Grayshott.
At the next mini roundabout, with the BP garage in front of you, take the 2nd turning i.e. straight ahead.
We are just a few yards along that road on the left, with purple flags outside.

A3 from Guildford:

Continue on the A3 through Guildford and keep going until eventually you drive through the
Hindhead tunnel (a good 15 minutes).
As soon as you exit the tunnel, take the slip road and at the roundabout, take the last turning
signposted Hindhead & Grayshott.
2nd roundabout : take the last turning signposted Hindhead & Grayshott.
At the next mini roundabout, with the BP garage in front of you, go straight ahead.
We are just a few yards along that road on the left, with purple flags outside.

Visiting:

Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday. Please call to arrange.

Parking:

Parking is provided for visitors on-site.

Latest CQC* Report on Signature Moorlands Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 27 Jan 2017

We have one unique 2 bedroom apartment avialable, ideal for couples. Residential or nursing. Please contact us for more information.

Reviews

8.3 Signature Moorlands Lodge has a Review Score of 8.3 (8.336)

The Review Score of 8.3 (maximum of 10) for Signature Moorlands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Signature Moorlands Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Signature Moorlands Lodge is calculated as follows: ( (102 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.642 Points relating to the number of positive Reviews for Signature Moorlands Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 21.2 positive Reviews (106 registered beds ÷ 5). 3 Reviews ÷ 21.2 Target = 0.142

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature Moorlands Lodge?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature Moorlands Lodge

  • Daughter of Resident/Service User
    8
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

My ratings say everything really. I think the place is wonderful.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am one of four sisters and we have had both parents at Moorlands for over two years. Our father sadly passed away in December and his care by the nursing team was wonderful and his death extremely peaceful. He was very happy and loved being in the home - originally taking part in the activities organised but his participation reduced as he became more ill and weak. Our mother has dementia so is in a different part of the home but again her care has been excellent. Over the past few weeks which have been very difficult for her as she sometimes understands that her husband has died and sometimes she forgets, the support from Livingstone has been superb and they have guided us all on how to help our mother through this tough time. I would not hesitate to recommend this home to anyone thinking of it for a loved one.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When searching for the final move for my elderly parents it was with great relief that I discovered Moorlands Lodge. After 60 years together my parents could move to an environment where all their living and care needs could be met as a couple staying together.

Their small, modern and comfortable apartment is truly their home. The staff are aware constantly of their requirements and I cannot fault their holistic approach to both their medical and emotional needs. The caring ethos is present across the board. Whether it is management, nursing staff, carers, receptionists, housekeepers, activity coordinators, restaurant staff etc. respect and concern for the residents is obvious.
I am so grateful for the day I viewed the apartment that has become my parents' home for the past 18 months.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is early days, but from the time we dropped in unannounced to the time my mother has been at Moorlands we have been very happy. The Welcome, "accommodating", and the staff have really put themselves out to help my 97 year old mother - who like many was very reluctant to move into a Care Home! - and so far she says she can't believe her luck. The layout of the home, the lovely reception rooms all make it feel as if the residents are on holiday or on a cruise ship. There is a good choice of Menu and many options of activities on offer. No one is made to join in, nor are made to feel 'left out' if they choose not to join. In fact, is is almost as good as living in their own homes without all the bother. Highly recommended.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Moorlands has delivered on all their promises. They are very capable of looking after seriously unwell residents with failing health. First class service and very caring staff. It's expensive but it is worth it and gives a real peace of mind.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Our mother arrived at Livingstone in March 2015 and our lives have been enriched in so many ways. The care she receives is second to none and for the first time in ages she has been much more contended and calmer and this is entirely as a result of the outstanding care she is receiving. The staff are so friendly and helpful, ever kind and caring and totally dedicated to looking after her every need. Nothing is too much trouble and they always have time to listen to her and talk to her. The team also always have time for my sister and I, they welcome us warmly and include us in all areas of our mother's care, they have become like a second family and help us enormously in understanding our mother's dementia.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt, who has Alzheimer's, moved to Moorland Lodge in December 2015 and I can say that I am delighted with the care my Aunt is receiving. She is happy and content and enjoys joining in with daily activities with the other residents. The staff understand my Aunt's needs and are very kind and patient with all the residents. The environment is very homely and visitors are made to feel very welcome and part of the team.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have been extremely happy with the choice of Moorlands as a care home for my mother. She was keen to move into a home quite suddenly and they were very accommodating and made the move as easy as they possibly could for her. All the time consuming jobs like labeling clothes, putting up pictures etc were all taken care of by the home. They were keen to find out what activities she enjoyed to ensure she could continue with these and settle in more easily. The activities and excursions have been a real bonus for her and we have been really impressed with the variety that is offered.

The food is a very good standard and the private family dining room is a lovely private space which she can use when she has friends and family visiting for meals.
The layout of the apartments, which give residents their own bedroom, bathroom and sitting room was a big deciding factor for us in choosing Moorlands. Not only does it give her more space day to day but it also allowed her to bring more of her personal belongings with her and to make the apartment feel more like home.

Overall we are very pleased, the staff are all very friendly and nothing is too much bother for them, they make a big effort to include the wider family in events going on at the home and the location suits us very well.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This care home is well run and staff are kind and professional. If you have any concerns talk to them, it is an extension of your family and a partnership. I am so pleased with the home that I have told my family that when I need a care home I would like to go to a Signature home.
I have learnt that as people get older they are not always easy and that you can only do your best and try not to feel guilty, we all have our lives to live!

Entertainment and outings don't always interest my mum but that's her choice, the residents who join in seem to be the happiest . Food is a huge part of residents day and on the whole is of a very high standard, we must remember that food for the elderly has to be nutritious, appetising and easy to eat as many have difficulty chewing, this is well understood by the chef and he has the job of giving the majority what they want following the regular menu forums that are held for the residents.
I am so glad that I found this home for my mum.

On a negative note I felt that the Dr was not sympathetic or approachable and that the flu vaccines were given very late (20 Nov) also following up on concerns that I have put to her have not been dealt with.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Moorlands Lodge is a purpose built home with excellent facilities and public rooms.We have found all the staff to be extremely helpful,kind and professional and there is a wide range of activities should residents wish to participate. My father is now very happily settled in a lovely one bedroom apartment and all our family are delighted for him. We have peace of mind that he is being well cared for and we would not hesitate to recommend Moorlands Lodge.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find it impossible to believe that a better care home exists. The facilities, rooms, food, activities – everything has been given the greatest thought to ensure that the residents genuinely feel they are in their own home. But all that is meaningless without the people – both staff and management really do care! My aunt has been supported in a way that is right for her and her needs and she now regrets she didn’t move in much sooner – she feels part of a caring community that was eluding her when living in her own home. I should add that the decision to move was protracted and over the very many months it took to convince my aunt of the benefits, the team supported me as much as they support my aunt now. Thank you all, on behalf of us both and please keep it up - I look forward to moving in, in due course!

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What can I say? The best decision we ever made for mum was for her to move to Moorlands. She was cared for as if she was part of the family, with tenderness and love; her radiant smile and bright eyes returned. She felt at home, safe and cared for by staff who always emphasised the personal touch. You do not need to know that the facilities and services are beyond comparison, the sum is greater than that. We cannot thank Moorlands enough on behalf of mum.

How likely would you be to recommend Signature Moorlands Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

December 2015

Best Care Team

Recipient: Signature Moorlands Lodge

Date: Thursday 03 Dec 2015

more details

February 2015

Leading Light Awards

Recipient: Signature Moorlands Lodge

Date: Tuesday 10 Feb 2015

more details

Job Vacancies

Staff Profiles

Marcus

Marcus Le Brocq

Job Title: HR Manager

Description:

With a nursing and HR background, Wendy supports staff and new potential employees considering joining Moorlands team. If you would like more information on how to join us please contact Wendy on HR.moorlandslodge@signaturesl.co.uk

Marcus

Marcus Le Brocq

Job Title: Senior Client Liaison Manager

Joined: 2013

Description:

I am born on the Island of Jersey to a Jersey-French father and a Swedish mother. I am happily married and have two wonderful little boys. My background is in social work and education, prior to joining Signature in 2013. In my role as Senior Client Liaison Manager at Moorlands Lodge, my job is to help families to make informed decisions about care for their loved ones. I am very grateful to be a part of a highly caring and skilled team. Moorlands Lodge provides a fantastic quality of life and many exciting opportunities for our new residents in a dignified, caring a fun atmosphere.

Craig

Craig Saunders

Job Title: Head Chef

Description:

I am a fully qualified chef with over 19 years' experience in catering and have filled various roles including fine dining, hotel and banqueting, contract catering and the Gastro pub sectors. I am proud to have cooked for the athletes at the Summer Olympics in Sydney and the Winter Olympics in Canada as well as the England Rugby Team, Muhammad Ali and Bill Gates.
My aim here at Moorlands is to utilise my skills to produce a high standard of food that’s varied, nutritious and suits all dietary requirements using locally sourced produce.

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

Description:

With a wealth of experience, Linda and her team are responsible for ensuring our residents lead a full and enriched life while living at Moorlands Lodge. A comprehensive activities schedule, as well as trips out are provided and Linda is passionate about offering our residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Signature Moorlands Lodge