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Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead, Surrey GU26 6TJ
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Moorlands Lodge Care Home - Avery Collection, Hindhead
Moorlands Lodge Care Home - Avery Collection, Hindhead
Moorlands Lodge Care Home - Avery Collection, Hindhead

The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make...  

Care Provided by Moorlands Lodge Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,750
Residential Dementia CareFrom £1,750From £1,850
Nursing CareFrom £1,800From £1,900
Nursing Dementia CareFrom £2,000From £2,100

Contact Moorlands Lodge Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Daniella Pestridge(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.

Parking

  • Parking is provided for visitors on-site.

Moorlands Lodge Care Home - Avery Collection Reviews (105)

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9.0

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from Elizabeth F (Daughter of Resident) published on 2 November 2020 Submitted via Website
Overall Experience

The facility was very helpful in admitting my Mother after a brief stay in hospital, and the staff were kind and efficient. Due to current pandemic restrictions, we were only able to visit in the designated gazebo facility, so the family could not see her in her own accommodation. My mother (who is half-blind) found it difficult to settle as she didn't know anyone. As someone who is intensely religious, it was sad that it was 10 days before we could arrange for a priest to call. I know of other care facilities who rank clergy on a par with medical visitors (body and soul both need help) and the visits are not counted as family ones. The following questionnaire has been answered by my Mother.

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Review from John M (Resident / Service User) published on 7 October 2020 Submitted via Postal Card
Overall Experience

I have very much enjoyed my time at Moorlands Lodge so far - some of the highlights are the sense of safety and security, the activities programme and the meals in the restaurant.

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Review from Andrew M (Son of Resident) published on 7 September 2020 Submitted via Website
Overall Experience

Overall, my mother, my sister and I have been very satisfied with her experience as a Moorlands resident for over five years. The atmosphere is very pleasant and friendly, and it always feels welcoming to me as a visitor. One of the most positive aspects is the number and variety of activities. The staff in the Activities Team are enthusiastic, caring and accommodating of all the residents' requirements. The variety of trips and in-house activities is much appreciated. Having a strong Christian faith, she appreciates being able to go to the Thursday morning service at St Luke's church in Grayshott fortnightly, and the Fellowship Group that meets on the alternate week. She enjoys her food, which is predominantly of a very good quality, and the atmosphere between the staff and the residents in the dining room is very pleasant. She has also found the maintenance staff very helpful and efficient whenever something of that nature is required.

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Review from Joe R (Son of Resident) published on 3 September 2020 Submitted via Website
Overall Experience
Difficult to do this as my mother joined you at the start of the Covid19 pandemic.
This means we have only had contact with mum via FaceTime and now more recently one visit a week. We have not really been able to get a first-hand feel of the home.

Having said that my mother has settled in well despite the difficult time and she is giving us the feeling that she is settled and happy. The credit for this is entirely due to the care of the staff at Moorlands Lodge.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review and comments. It's certainly positive to see your mother has already started to settle into life at Moorlands Lodge so quickly.

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Review from David C (Son of Resident) published on 11 February 2020 Submitted via Website
Overall Experience
My parents checked into Moorlands for two weeks respite care whilst some bathroom renovation work was completed on their house. My dad is 86 and in reasonable health; my mum is 83 and suffers with Dementia (Stage 4: Moderate Cognitive Decline).
The accommodation and food was excellent - this for them was the highlight. They did participate in some of the activities but given my mum's anxiety levels, it wasn't a major success.

The staff overall were excellent too. My only comment was I would have liked to receive feedback on how they were settling in - perhaps via email, as tracking staff down during visits can be problematic due to limited time and also their availability.

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Review from Susan P (Daughter of Resident) published on 31 January 2020 Submitted via Website
Overall Experience
Mum and Dad stayed at Moorlands Lodge Hindhead for a respite period of 2 weeks.
All the staff treated them with kindness and respect. A very detailed assessment took place before they stayed to ensure medications, likes and dislikes, favourite things too, etc. were known and that mum and dad settled in quickly.
Staff were always on hand to assist but never intrude, giving mum and dad their privacy and independence but the family assurance they were being looked after very well and were happy.
Every day the activities team met mum and dad personally to see if there was anything they might be interested in taking part in; singing, quizzes, art, outings, etc. The food choice was excellent, they have never eaten so well, cooked breakfast, lunch and dinner!
Moorlands Lodge is managed very well with a quiet, professionalism, never pushy or intrusive. Family were always made welcome and encouraged to visit.

We would not hesitate to recommend Moorlands Lodge.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so much for the lovely review, it was an absolute pleasure to meet your parents and to see how quickly they settled into life at Moorlands Lodge.

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Review from Alexander M (Son of Resident) published on 18 November 2019 Submitted via Website
Overall Experience
My mother moved to Moorlands Lodge in October 2019, having lived alone and fairly independently for a number of years. The transition was one that we were happy to accept (as I and other family members felt she needed more support than she had hitherto admitted), however, we approached it with some trepidation knowing the significant change which would be involved for her.
In the event that trepidation proved unnecessary. She has made the move and adapted more easily than we could have hoped, and the welcome extended to her at Moorlands has been a large part of that. I have found the staff to be professional, caring and understanding at all stages - and above all, they have been kind. My mother regularly comments on how nice her surrounds are and how accommodating everyone is. She has made friends and is more cheerful and happy in herself than I have seen her in a long time.

Also, the consistent efforts of the staff to keep relatives informed and involved are very much appreciated!

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Review from Alan C (Resident / Service User) published on 31 October 2019 Submitted via Website
Overall Experience
A thoroughly worthwhile 2 weeks respite stay at Moorlands Lodge. Without exception, we found all member of staff encountered to be kind, helpful, cheerful individuals who gave us the level of care and contentment we needed.
Our rooms were light and spacious, beds warm and comfortable. Room heating ideal, built-in kitchenette a superb facility, curtains light and light-proof. All ideal.
Food generally good, though at times the greens were not sufficiently cooked and the variety could have been better. But the majority of meals were to our liking and enjoyed.

If the need arises we will have no hesitation in returning to Moorlands Lodge.

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Review from V L (Resident / Service User) published on 30 October 2019 Submitted via Postal Card
Overall Experience

I have been at Moorlands Lodge for about 6 years and regard it now as my home. All the staff both carers and restaurant are always very helpful and if I have any issues they are quickly dealt with. If on any occasional days I need extra help is always dealt with.

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Review from L A (Resident / Service User) published on 30 October 2019 Submitted via Postal Card
Overall Experience
Very caring and efficient staff. Accommodation comfortable and everything kept in working order due to very good maintenance staff. Nursing care is very good indeed if you need it. The activities group work very hard and always cheerful. Restaurant staff also very capable and one would never be hungry as there is a great choice of food.

However, this comes at a price and it is very expensive and one hopes to die before the money runs out.

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Review from Patricia B (Respite Resident) published on 16 July 2019 Submitted via Postal Card
Overall Experience
Having had a hip replacement operation, I stayed 2 weeks at Moorlands Lodge.
The staff were very welcoming and helpful. A wonderful atmosphere enabling me to recover and regain my mobility.

The accommodation was spacious and comfortable. Activities varied, happy and sociable. A wide range of food was served, tastefully cooked and presented.

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Review from Helen (Daughter of Resident) published on 15 July 2019 Submitted via Website
Overall Experience

The welcome and care the Moorlands team have given my father since his arrival has been exemplary. Neither he nor any of our family can fault them or the facilities in any way.

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Review from J L (Resident / Service User) published on 4 July 2019 Submitted via Postal Card
Overall Experience

My husband and I have stayed three times for respite care and felt better for the experience.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so much for your review. It's always a pleasure to see you both at Moorlands Lodge. We hope to see you both here again soon.

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Review from Roger B (Resident / Service User) published on 14 June 2019 Submitted via Postal Card
Overall Experience

I am currently enjoying my first stay in a care home and generally speaking I am finding it to be a very pleasant experience. My room is extremely comfortable with a pleasant view over a garden area and a wonderful Fir Tree. Amenities are excellent as is the catering.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for sharing your first-hand experience living at Moorland Lodge.

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Review from Peter S (Son of Resident) published on 4 June 2019 Submitted via Website
Overall Experience

My brother and I were in need of urgent help in placing our mother in care after she was incapacitated with labyrinthitis which had adversely affected her balance. Moorlands Lodge and their outstanding management and staff in general were really compassionate and efficient in taking her in and giving her the care and attention she needed to get her back on her feet. She is now living in her own home again, with domiciliary care and hopefully will continue so until things get too much for her, at which time I am sure we will turn to Moorlands Lodge again, probably for a permanent stay.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your kind review, it's fantastic to hear you feel this way and to hear your mother is now back at home and doing well.

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Review from Frank D (Husband of Resident) published on 12 November 2018 Submitted via Postal Card
Overall Experience
Has all the appearance of a bright and cheerful hotel at 5-star level - nothing is too much trouble for both clients and visitors.

Staff always friendly - nursing level assessed frequently and very satisfactory.

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Review from P F (Resident / Service User) published on 9 November 2018 Submitted via Postal Card
Overall Experience

Well laid out accommodation. Extremely friendly staff, helpful and knowledgeable. Excellent food and restaurant layout and helpful staff.

I have not had occasion to attend any of the entertainment but I am told it is very good.

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Review from Trisha L (Niece of Resident) published on 18 October 2018 Submitted via Website
Overall Experience

My Aunt spent a period of respite care at Moorlands Lodge following a spell in hospital. She lives alone and we did not feel she was ready to return home straight from hospital. Moorlands Lodge proved to be the perfect place for her to regain her confidence and their excellent care and support has helped to return her to independent living once more. I would not hesitate to recommend the excellent facilities and the wonderful staff at Moorlands Lodge.

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Review from Deborah B (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience

A huge shout out to the restaurant for hosting such a fabulous 90th celebration for my father. Also, the wonderful carers that make his world enjoyable.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your kind comments, it was a fantastic afternoon enjoyed by all. We look forward to seeing you here soon.

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Review from Susan M (Daughter of Resident) published on 21 August 2018 Submitted via Website
Overall Experience

The home has a lovely atmosphere. The team is so welcoming and the nursing care is fantastic. The staff really care about the residents and are on hand to advise. I am so glad we found Moorlands - it has given us all peace of mind in what could have been a difficult period.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Moorlands Lodge Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Moorlands Lodge Care Home - Avery Collection.

Meet the Team (2)

Daniella Pestridge
Daniella PestridgeJob Title:General ManagerJoined: 2024

I am proud to lead a dedicated and compassionate team who are committed to providing safe, respectful, and person-centred care. My role is to ensure our residents feel supported, valued, and truly at home, while maintaining high standards of care and continuous improvement. It is a privilege to work alongside such a caring team and to support our residents and their families every day.

Linda Booth
Linda BoothJob Title:Activities Co-OrdinatorJoined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.

A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

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