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- Moorlands Lodge Care Home - Avery Collection







The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.
The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make...
Care Provided by Moorlands Lodge Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Moorlands Lodge Care Home - Avery Collection for full pricing details and T&Cs.
Contact Moorlands Lodge Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Daniella Pestridge(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (106)
Visiting
- Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.
Parking
- Parking is provided for visitors on-site.
Moorlands Lodge Care Home - Avery Collection Reviews (105)
Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years.
Over all time Moorlands Lodge Care Home - Avery Collection has 105 reviews.
The facility was very helpful in admitting my Mother after a brief stay in hospital, and the staff were kind and efficient. Due to current pandemic restrictions, we were only able to visit in the designated gazebo facility, so the family could not see her in her own accommodation. My mother (who is half-blind) found it difficult to settle as she didn't know anyone. As someone who is intensely religious, it was sad that it was 10 days before we could arrange for a priest to call. I know of other care facilities who rank clergy on a par with medical visitors (body and soul both need help) and the visits are not counted as family ones. The following questionnaire has been answered by my Mother.
I have very much enjoyed my time at Moorlands Lodge so far - some of the highlights are the sense of safety and security, the activities programme and the meals in the restaurant.
Overall, my mother, my sister and I have been very satisfied with her experience as a Moorlands resident for over five years. The atmosphere is very pleasant and friendly, and it always feels welcoming to me as a visitor. One of the most positive aspects is the number and variety of activities. The staff in the Activities Team are enthusiastic, caring and accommodating of all the residents' requirements. The variety of trips and in-house activities is much appreciated. Having a strong Christian faith, she appreciates being able to go to the Thursday morning service at St Luke's church in Grayshott fortnightly, and the Fellowship Group that meets on the alternate week. She enjoys her food, which is predominantly of a very good quality, and the atmosphere between the staff and the residents in the dining room is very pleasant. She has also found the maintenance staff very helpful and efficient whenever something of that nature is required.
This means we have only had contact with mum via FaceTime and now more recently one visit a week. We have not really been able to get a first-hand feel of the home.
Having said that my mother has settled in well despite the difficult time and she is giving us the feeling that she is settled and happy. The credit for this is entirely due to the care of the staff at Moorlands Lodge.
Thank you for your review and comments. It's certainly positive to see your mother has already started to settle into life at Moorlands Lodge so quickly.
The accommodation and food was excellent - this for them was the highlight. They did participate in some of the activities but given my mum's anxiety levels, it wasn't a major success.
The staff overall were excellent too. My only comment was I would have liked to receive feedback on how they were settling in - perhaps via email, as tracking staff down during visits can be problematic due to limited time and also their availability.
All the staff treated them with kindness and respect. A very detailed assessment took place before they stayed to ensure medications, likes and dislikes, favourite things too, etc. were known and that mum and dad settled in quickly.
Staff were always on hand to assist but never intrude, giving mum and dad their privacy and independence but the family assurance they were being looked after very well and were happy.
Every day the activities team met mum and dad personally to see if there was anything they might be interested in taking part in; singing, quizzes, art, outings, etc. The food choice was excellent, they have never eaten so well, cooked breakfast, lunch and dinner!
Moorlands Lodge is managed very well with a quiet, professionalism, never pushy or intrusive. Family were always made welcome and encouraged to visit.
We would not hesitate to recommend Moorlands Lodge.
Thank you so much for the lovely review, it was an absolute pleasure to meet your parents and to see how quickly they settled into life at Moorlands Lodge.
In the event that trepidation proved unnecessary. She has made the move and adapted more easily than we could have hoped, and the welcome extended to her at Moorlands has been a large part of that. I have found the staff to be professional, caring and understanding at all stages - and above all, they have been kind. My mother regularly comments on how nice her surrounds are and how accommodating everyone is. She has made friends and is more cheerful and happy in herself than I have seen her in a long time.
Also, the consistent efforts of the staff to keep relatives informed and involved are very much appreciated!
Our rooms were light and spacious, beds warm and comfortable. Room heating ideal, built-in kitchenette a superb facility, curtains light and light-proof. All ideal.
Food generally good, though at times the greens were not sufficiently cooked and the variety could have been better. But the majority of meals were to our liking and enjoyed.
If the need arises we will have no hesitation in returning to Moorlands Lodge.
I have been at Moorlands Lodge for about 6 years and regard it now as my home. All the staff both carers and restaurant are always very helpful and if I have any issues they are quickly dealt with. If on any occasional days I need extra help is always dealt with.
However, this comes at a price and it is very expensive and one hopes to die before the money runs out.
The staff were very welcoming and helpful. A wonderful atmosphere enabling me to recover and regain my mobility.
The accommodation was spacious and comfortable. Activities varied, happy and sociable. A wide range of food was served, tastefully cooked and presented.
The welcome and care the Moorlands team have given my father since his arrival has been exemplary. Neither he nor any of our family can fault them or the facilities in any way.
My husband and I have stayed three times for respite care and felt better for the experience.
Thank you so much for your review. It's always a pleasure to see you both at Moorlands Lodge. We hope to see you both here again soon.
I am currently enjoying my first stay in a care home and generally speaking I am finding it to be a very pleasant experience. My room is extremely comfortable with a pleasant view over a garden area and a wonderful Fir Tree. Amenities are excellent as is the catering.
Thank you for sharing your first-hand experience living at Moorland Lodge.
My brother and I were in need of urgent help in placing our mother in care after she was incapacitated with labyrinthitis which had adversely affected her balance. Moorlands Lodge and their outstanding management and staff in general were really compassionate and efficient in taking her in and giving her the care and attention she needed to get her back on her feet. She is now living in her own home again, with domiciliary care and hopefully will continue so until things get too much for her, at which time I am sure we will turn to Moorlands Lodge again, probably for a permanent stay.
Thank you for your kind review, it's fantastic to hear you feel this way and to hear your mother is now back at home and doing well.
Staff always friendly - nursing level assessed frequently and very satisfactory.
Well laid out accommodation. Extremely friendly staff, helpful and knowledgeable. Excellent food and restaurant layout and helpful staff.
I have not had occasion to attend any of the entertainment but I am told it is very good.
My Aunt spent a period of respite care at Moorlands Lodge following a spell in hospital. She lives alone and we did not feel she was ready to return home straight from hospital. Moorlands Lodge proved to be the perfect place for her to regain her confidence and their excellent care and support has helped to return her to independent living once more. I would not hesitate to recommend the excellent facilities and the wonderful staff at Moorlands Lodge.
A huge shout out to the restaurant for hosting such a fabulous 90th celebration for my father. Also, the wonderful carers that make his world enjoyable.
Thank you for your kind comments, it was a fantastic afternoon enjoyed by all. We look forward to seeing you here soon.
The home has a lovely atmosphere. The team is so welcoming and the nursing care is fantastic. The staff really care about the residents and are on hand to advise. I am so glad we found Moorlands - it has given us all peace of mind in what could have been a difficult period.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Moorlands Lodge Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Moorlands Lodge Care Home - Avery Collection.
Meet the Team (2)

I am proud to lead a dedicated and compassionate team who are committed to providing safe, respectful, and person-centred care. My role is to ensure our residents feel supported, valued, and truly at home, while maintaining high standards of care and continuous improvement. It is a privilege to work alongside such a caring team and to support our residents and their families every day.

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.
A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorlands Lodge Care Home - Avery Collection to verify any information. View our terms and conditions. Moorlands Lodge Care Home - Avery Collection has an Enhanced Service -more info.