- UK Care Homes Search
- Care Homes in England
- Care Homes in South East England
- Care Homes in Surrey
- Care Homes in Waverley Area
- Care Homes in Hindhead
- Moorlands Lodge Care Home - Avery Collection







The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.
The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make...
Care Provided by Moorlands Lodge Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Moorlands Lodge Care Home - Avery Collection for full pricing details and T&Cs.
Contact Moorlands Lodge Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Daniella Pestridge(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (106)
Visiting
- Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.
Parking
- Parking is provided for visitors on-site.
Moorlands Lodge Care Home - Avery Collection Reviews (105)
Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years.
Over all time Moorlands Lodge Care Home - Avery Collection has 105 reviews.
The staff are very friendly and supportive there’s always a friendly person in reception to greet you when we visit.
I would certainly recommend this home to anyone who is considering joining.
Thank you for taking the time to leave such a wonderful review for Moorlands Lodge. We are very always pleased to receive positive feedback, and this will be shared with all of our teams.
My Mum has been at Moorlands Lodge Care Home for the past 18 months. The general facilities and appearance of Moorlands always feel very homely. She has been well looked after and cared for by the wide range of staff. She loves her room and her own company and has largely stayed in her room. However, she does take advantage of and enjoys several of the many activities that are on offer. On the whole, she is happy with the food and range of choices on the daily menu. I know that she is safe and supported and I can always talk to a member of staff about any concerns I have about my Mum. I was particularly impressed in the lead up to, and including the Christmas period by the many special activities that were laid on such as the Christmas Fair and the visit of 2 real reindeer! Overall, I feel very happy that Mum is at Moorlands Lodge.
My mother has been a resident here now for 2 months. The staff have an excellent rapport with the residents and go out of their way to be helpful and supportive. Residents are treated with care and good humour, with their likes and dislikes respected where at all possible. Mum is treated like the individual that she is which was so important to me and her apartment feels like a smaller version of her own home. There is also never a lack of interesting activities if you wish to get involved and plenty of variety to cater for everyone. I am very comfortable with her living at Moorlands and feel as though some of my day-to-day worries for her have been lifted. It is nice to be able to try and have some sort of mother/daughter relationship again.
It means a lot to us to hear your opinions and thank you for taking the time to do so. We are pleased to have your mother living with us at Moorlands Lodge.
Her apartment is spacious and bright and has everything that she requires. There is plenty of room for her to have the furniture and possessions she wanted to bring from her own house so it feels like home from home which made the challenge of the move so much easier.
We would not hesitate to recommend Moorlands Lodge. In a time when there are so many negative stories around care homes, Moorlands Lodge has exceeded our expectations on every level and we could not be more satisfied or grateful for the care given.
Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your mother-in-law and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.
An excellent home that has given my mother a new lease of life.
Thank you very much for taking the time to write a review - we are all delighted your mother enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.
My mother moved in here about six months ago and it has improved the quality of her life immeasurably. The things she enjoys most are the entertainment program. The staff are interested and engaging. She loves the food which is excellent quality. Her suite of rooms with a selection of furniture from her home feels like home. Sometimes it's tough to call her because she is rarely in her room. Top marks to the management and staff, well done!
Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy living at Moorlands Lodge.
Dad is 93, fairly independent and able to live a good quality of life with a diagnosis of Alzheimer's two years ago. He is respected and encouraged to be independent whilst having help when needed. Dad enjoys the restaurant, the activities and the beautiful environment. He has many social interactions each day.
I love visiting Moorlands. Reception is welcoming, the nurses, carers and activity team know me and my dad as do the general manager and heads of department - a stable, strong and experienced team who are on it. Any concerns are dealt in a timely and exemplary manner (not that there have been many). Communication and engagement with families are excellent.
Culture is the product of values and behaviour. Moorlands is a warm, caring place but also outstanding in its professionalism. For me, I know that, on good days and bad, Dad lives where the staff see him as a person not just a resident.
Recommended? 100%.
Thank you very much for your positive feedback. It means the world to all the team here at Moorlands Lodge to know that our residents and residents' families are happy with the quality of life and care on offer within our home.
My mother has lived in Moorlands for several months now and is very happy she did. Whilst moving into a care home is never nice for anyone, Moorlands made the transition very smooth, assisting in every way they could and helping with personalising the apartment. All the staff are very friendly, and there is a range of activities, and she is well-fed!
Thank you very much for taking the time to write a review - we are all delighted your mother has settled in well and is enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.
From the time, or even before, my mother and I decided it was time for her to move from living alone, Moorlands Lodge Care Home - Avery Collection and the staff overseeing her move, were excellent. They visited her in her own home, we had several visits to her intended rooms, and generally, they assisted in any way I needed to make her move as seamless as possible. Everyone at Moorlands helped both of us settle, it was very much a two-way street. My mother, who has onset dementia, struggled with a few minor health issues that were addressed promptly, allowing her to settle and find her way through such a confusing period for her. The various heads of department were open to me meeting regularly and talked me through any concerns and issues that I had as my mother settled. We are both 6 months into her move and I am delighted that she has now settled and is taking part more and more with social activities within Moorlands. She is busy most days and is always telling me when I visit how content she is now.
Thankyou very much for taking time to give us feedback. I am delighted we were able to help your mother move seamlessly into Moorlands Lodge and give you peace of mind throughout the process and since moving in. It is very much appreciated to hear how content she is - and I will make sure to give this feedback to the entire team who are all involved in her care.
Individually tailored care and support.
Totally flexible to the needs and concerns of family and friends.
Emphasis on inclusive, community living whilst respecting privacy and individual choice.
Thank you for your positive feedback on Moorlands Lodge. We appreciate your support and regular visits to your friends who live here with us.
My mother has lived at Moorlands for almost eight years and is very happy to call Moorlands her home. Carers and nurses always show kindness and are very caring. There is always lots to keep her busy with activities programme. She always tells people she could not have had better care.
Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy activities and care at Moorlands Lodge.
We had to move my godmother after disastrous respite care elsewhere, and prior to that, living with us with support for three years. The management literally worked so hard to come to our rescue to provide a calm, peaceful, kind environment for her to heal. Their care and compassion shine through, and I am so relieved that my daughter found them; just wish we had done so earlier! The staff are wonderful and have the biggest hearts; their professionalism is exemplary.
The care of us as a family to has been simply warm and wonderful.
My godmother improved almost immediately, and at 92, feels safe and well cared for. The gorgeous surroundings and friendly nature of Moorlands Lodge have encouraged others to visit her often. The use of the Bistro is so helpful and enables people to pop in when driving past. She has plenty of visitors, all of whom are pleasantly surprised by how convivial and kind the atmosphere is at Moorlands Lodge.
Thank you, Claire, for such a heartfelt and positive review of our home. We are so pleased to have helped you and your family move your godmother from her previous situation into our loving home, and we look forward to continuing her care. It is so lovely to see her smile! Thank you for taking the time to tell others about your positive experience - we appreciate your support.
The professionalism and skill shown by all carers are exceptional. The food is very good and varied.
Thank you for taking the time to leave a review following your recent stay at Moorlands Lodge. We all really enjoyed having you stay with us for a few weeks whilst your daughter went on holiday - it was lovely to see you integrating with the community at Moorlands and enjoying playing bridge and...
My father is very content in Moorlands Lodge, which is very reassuring for my sister and I. Everything is excellent, his apartment, the restaurant, bistro, lounge and communal areas. The food is very good, but most importantly of all, he receives the very best care from attentive, cheerful and encouraging carers. There are many activities throughout the day and week, and everyone involved in running Moorlands Lodge is always very pleasant and positive.
Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your father, and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.
My husband and I have been living at Moorlands Lodge for almost a year, and we could not be happier here. We enjoy everything on offer, and all of the staff are very caring and friendly. If I am honest, I wish we had moved sooner.
We are so glad to hear about your positive experience of Moorlands Lodge and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. and value feedback. Best wishes.
Everyone at Moorlands made my 93-year-old mum feel so welcome during her respite stay, so much so that by the time I had got her home, she wanted to go back. Three weeks later, she is settling into Moorlands as a new resident, and the whole team, from sales to reception, one of the nursing team and the care team have made her welcome. They are patient, thoughtful, kind and happy to help with anything, for both Mum and us, as her family. Thank you!
Thank you for taking the time to leave us a review - we are all so pleased mum has decided to make Moorlands Lodge her home following her recent respite stay and is settling in well. Best wishes.
I am a friend of a resident who moved to Moorlands Lodge at the end of 2021 and visits them regularly. I have been very impressed with the home so far - it has a lovely, warm, welcoming atmosphere with lots of staff and residents around throughout the day. My friend really enjoys the food and activities offered - I’ve even managed to join her for a delicious lunch in the private dining room!
Thank you for taking the time to leave a review of your experience of Moorlands Lodge - it is lovely to hear your friend is enjoying her time at Moorlands Lodge and that you have also enjoyed visiting too. Best wishes.
I have had dealings with the senior management at the care home, and again, very pleased with the care they and their team provide for my dad and the very quick response I get if I’ve got any questions with being so far away.
With my dad now being in the care home with the great staff from all departments, it puts my mind at rest.
I would highly recommend this care home for any member of your family.
Thank you for taking the time to leave us a review - it is much appreciated, and we are so pleased to hear you are happy with the care your father is receiving at Moorlands Lodge.
I visit a friend who has recently moved to Moorlands Lodge, and I have been very impressed with everything, and my friend very much enjoys living there too! The care I have encountered when visiting has always been very friendly, caring and helpful, and it seems like a well-run home.
Thank you for your review of Moorlands Lodge - we are so pleased you have found your visits to see your friend at Moorlands to be positive.
Very well run home with excellent staff and facilities.
Thank you for taking the time to submit a review for Moorlands Lodge. We are so pleased to hear you are enjoying living here and feel the home is well run with excellent staff and facilities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Moorlands Lodge Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Moorlands Lodge Care Home - Avery Collection.
Meet the Team (2)

I am proud to lead a dedicated and compassionate team who are committed to providing safe, respectful, and person-centred care. My role is to ensure our residents feel supported, valued, and truly at home, while maintaining high standards of care and continuous improvement. It is a privilege to work alongside such a caring team and to support our residents and their families every day.

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.
A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorlands Lodge Care Home - Avery Collection to verify any information. View our terms and conditions. Moorlands Lodge Care Home - Avery Collection has an Enhanced Service -more info.