Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead GU26 6TJ
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9.7 99 Reviews
  • Moorlands Lodge Care Home - Avery Collection, Hindhead
The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house café for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and the team pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: £1750 – £1950
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

These prices are only a guideline, please contact Moorlands Lodge Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daniella Pestridge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.

Parking

  • Parking is provided for visitors on-site.

Moorlands Lodge Care Home - Avery Collection Reviews (99)

9.7

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.7 (9.665) out of 10, based on 23 reviews in the last 2 years.
Over all time Moorlands Lodge Care Home - Avery Collection has 99 reviews.

Overall Experience
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Date Published
  • 99
  • 4
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Reviewer Connection to Moorlands Lodge Care Home - Avery Collection
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Total of 99, showing 21-40
Review from Claire C (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has now lived at Moorlands Lodge Care Home since 2020. I live locally so visit often.
Dad is 93, fairly independent and able to live a good quality of life with a diagnosis of Alzheimer's two years ago. He is respected and encouraged to be independent whilst having help when needed. Dad enjoys
the restaurant, the activities and the beautiful environment. He has many social interactions each day.
I love visiting Moorlands. Reception is welcoming, the nurses, carers and activity team know me and my dad as do the general manager and heads of department - a stable, strong and experienced team who are on it. Any concerns are dealt in a timely and exemplary manner (not that there have been many). Communication and engagement with families are excellent.
Culture is the product of values and behaviour. Moorlands is a warm, caring place but also outstanding in its professionalism. For me, I know that, on good days and bad, Dad lives where the staff see him as a person not just a resident.
Recommended? 100%.
Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for your positive feedback. It means the world to all the team here at Moorlands Lodge to know that our residents and residents' families are happy with the quality of life and care on offer within our home.

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Review from Anthony J (Son of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Moorlands for several months now and is very happy she did. Whilst moving into a care home is never nice for anyone, Moorlands made the transition very smooth, assisting in every way they could and helping with personalising the apartment. All the staff are very friendly, and
there is a range of activities, and she is well-fed!
Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for taking the time to write a review - we are all delighted your mother has settled in well and is enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.

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Review from Clare H (Daughter of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the time, or even before, my mother and I decided it was time for her to move from living alone, Moorlands Lodge Care Home - Avery Collection and the staff overseeing her move, were excellent. They visited her in her own home, we had several visits to her intended rooms, and generally, they assisted
in any way I needed to make her move as seamless as possible. Everyone at Moorlands helped both of us settle, it was very much a two-way street. My mother, who has onset dementia, struggled with a few minor health issues that were addressed promptly, allowing her to settle and find her way through such a confusing period for her. The various heads of department were open to me meeting regularly and talked me through any concerns and issues that I had as my mother settled. We are both 6 months into her move and I am delighted that she has now settled and is taking part more and more with social activities within Moorlands. She is busy most days and is always telling me when I visit how content she is now.
Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thankyou very much for taking time to give us feedback. I am delighted we were able to help your mother move seamlessly into Moorlands Lodge and give you peace of mind throughout the process and since moving in. It is very much appreciated to hear how content she is - and I will make sure to give this feedback to the entire team who are all involved in her care.

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Review from M C (Friend of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, competent and helpful staff.
Individually tailored care and support.
Totally flexible to the needs and concerns of family and friends.
Emphasis on inclusive, community living whilst respecting privacy and individual choice.
Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your positive feedback on Moorlands Lodge. We appreciate your support and regular visits to your friends who live here with us.

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Review from L B (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has lived at Moorlands for almost eight years and is very happy to call Moorlands her home. Carers and nurses always show kindness and are very caring. There is always lots to keep her busy with activities programme. She always tells people she could not have had better care.
Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy activities and care at Moorlands Lodge.

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Review from Claire B (Goddaughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorlands Lodge has been an exceptional experience.
We had to move my godmother after disastrous respite care elsewhere, and prior to that, living with us with support for three years. The management literally worked so hard to come to our rescue to provide a calm, peaceful, kind environment for her
to heal. Their care and compassion shine through, and I am so relieved that my daughter found them; just wish we had done so earlier! The staff are wonderful and have the biggest hearts; their professionalism is exemplary.
The care of us as a family to has been simply warm and wonderful.
My godmother improved almost immediately, and at 92, feels safe and well cared for. The gorgeous surroundings and friendly nature of Moorlands Lodge have encouraged others to visit her often. The use of the Bistro is so helpful and enables people to pop in when driving past. She has plenty of visitors, all of whom are pleasantly surprised by how convivial and kind the atmosphere is at Moorlands Lodge.
Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you, Claire, for such a heartfelt and positive review of our home. We are so pleased to have helped you and your family move your godmother from her previous situation into our loving home, and we look forward to continuing her care. It is so lovely to see her smile! Thank you for taking the time to tell others about your positive experience - we appreciate your support.

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Review from D D (Resident) assisted by family/friend published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism and skill shown by all carers are exceptional. The food is very good and varied.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review following your recent stay at Moorlands Lodge. We all really enjoyed having you stay with us for a few weeks whilst your daughter went on holiday - it was lovely to see you integrating with the community at Moorlands and enjoying playing bridge and enjoying lunch with your friends who visited. We look forward to seeing you again at the end of the year for another respite stay. Best wishes from all at Moorlands Lodge.

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Review from Mark O (Son of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very content in Moorlands Lodge, which is very reassuring for my sister and I. Everything is excellent, his apartment, the restaurant, bistro, lounge and communal areas. The food is very good, but most importantly of all, he receives the very best care from attentive, cheerful and encouraging
carers. There are many activities throughout the day and week, and everyone involved in running Moorlands Lodge is always very pleasant and positive.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your father, and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.

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Review from P B (Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have been living at Moorlands Lodge for almost a year, and we could not be happier here. We enjoy everything on offer, and all of the staff are very caring and friendly. If I am honest, I wish we had moved sooner.
Reply from Signature at Moorlands Lodge, Customer Team at Moorlands Lodge Care Home - Avery Collection

We are so glad to hear about your positive experience of Moorlands Lodge and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. and value feedback. Best wishes.

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Review from Lindsay R (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Moorlands made my 93-year-old mum feel so welcome during her respite stay, so much so that by the time I had got her home, she wanted to go back. Three weeks later, she is settling into Moorlands as a new resident, and the whole team, from sales to reception, one of the nursing team and
the care team have made her welcome. They are patient, thoughtful, kind and happy to help with anything, for both Mum and us, as her family. Thank you!
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - we are all so pleased mum has decided to make Moorlands Lodge her home following her recent respite stay and is settling in well. Best wishes.

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Review from A M (Friend of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of a resident who moved to Moorlands Lodge at the end of 2021 and visits them regularly. I have been very impressed with the home so far - it has a lovely, warm, welcoming atmosphere with lots of staff and residents around throughout the day. My friend really enjoys the food and activities
offered - I’ve even managed to join her for a delicious lunch in the private dining room!
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review of your experience of Moorlands Lodge - it is lovely to hear your friend is enjoying her time at Moorlands Lodge and that you have also enjoyed visiting too. Best wishes.

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Review from William E (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very pleased with the care my dad receives at his care home, and all the staff have my dad’s best interest at heart.
I have had dealings with the senior management at the care home, and again, very pleased with the care they and their team provide for my dad and the very quick response I get if
I’ve got any questions with being so far away.
With my dad now being in the care home with the great staff from all departments, it puts my mind at rest.
I would highly recommend this care home for any member of your family.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - it is much appreciated, and we are so pleased to hear you are happy with the care your father is receiving at Moorlands Lodge.

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Review from H W (Friend of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a friend who has recently moved to Moorlands Lodge, and I have been very impressed with everything, and my friend very much enjoys living there too! The care I have encountered when visiting has always been very friendly, caring and helpful, and it seems like a well-run home.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge - we are so pleased you have found your visits to see your friend at Moorlands to be positive.

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Review from E B (Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run home with excellent staff and facilities.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to submit a review for Moorlands Lodge. We are so pleased to hear you are enjoying living here and feel the home is well run with excellent staff and facilities.

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Review from Sheila C (Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff extremely friendly and helpful.
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Review from Barbara D (Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some difficulty initially, but with the help and encouragement of staff and residents, I settled within a few months.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review detailing your own experience at Moorlands. It is lovely to see you have settled into life at Moorlands and have met some great friends in other residents and staff. We all enjoyed celebrating your birthday this year, and you have given us great memories from your poetry reading at our Burns Supper.

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Review from Anthea P (Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the relatively short time, I was at Moorlands, my experience was of a very well run established with extremely cheerful and caring staff. The activities staff worked tirelessly to find entertainment for everyone, including outings, under the very difficult circumstances of the Covid restrictions.
I would highly recommend this place to anyone looking for a happy and caring environment.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review your recent stay at Moorlands Lodge, and we are pleased to hear you would recommend Moorlands Lodge to others looking for care. We will ensure your kind comments are passed on to all of the staff.

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Review from Beverley L (Private Carer of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a full-time carer and needing to take some breaks, I could not imagine anywhere better for my client to have respite care. A wonderful, warm and friendly place and beautiful rooms. My client loves the food and is always happy there. Staff and management are absolutely amazing and show at all times
care, respect and dedication. Thank you.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review for Moorlands Lodge, and we are very pleased to receive your positive feedback, which will be shared with all of our teams.

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Review from Helen J (Daughter of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Moorlands last August and has settled very happily into her new life there. She enjoys the many activities, tests her memory with the quiz evenings, maintains her mobility with the daily exercise class, keeps up her art skills, loves the dance sessions and plenty of enjoyable outings.
The staff go to a lot of trouble to make sure residents have opportunities to stay active and engaged and celebrate/mark specific events. My mother has plenty to tell me whenever I visit. All the various teams at Moorlands are a pleasure to deal with; they care very much about the residents and do all they can to make life easy and enjoyable, and enable residents to choose, how they depend on their day. By all accounts, the food at Moorlands is very good, healthy and varied, and mealtimes provide plenty of opportunities to socialise and make new friends. The facilities are lovely, well maintained, and the general ambience very welcoming.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your positive review; it is very much appreciated. We are also very pleased to hear you are happy with Moorlands Lodge on behalf of your mother.

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Review from Sarah B (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my mother is receiving at Moorlands. The facilities are excellent. The staff are lovely, and the entertainment is amazing.
Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review for Moorlands Lodge and for your positive feedback.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Moorlands Lodge Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Moorlands Lodge Care Home - Avery Collection is calculated as follows: ( (193 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 272 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorlands Lodge Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (2)

Linda

Linda Booth

Job Title: Activities Co-Ordinator Joined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.


A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

James

James Devlin

Job Title: Maintenance Manager

After 20 years experience in Maintenance, I am happy to Join the Moorlands Team to share my knowledge. My work ethos is making sure everything is safe, looks fantastic & everyone is smiling. I have a keen eye for detail and Moorlands certainly lives up to a high-quality experience. I will always make time for each individual resident addressing any questions they might have. It is a privilege to be a part of such an amazing team that are here for your every need. Moorlands is so much more than just a job.

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