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Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead, Surrey GU26 6TJ
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Moorlands Lodge Care Home - Avery Collection, Hindhead
Moorlands Lodge Care Home - Avery Collection, Hindhead
Moorlands Lodge Care Home - Avery Collection, Hindhead

The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make...  

Care Provided by Moorlands Lodge Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,750
Residential Dementia CareFrom £1,750From £1,850
Nursing CareFrom £1,800From £1,900
Nursing Dementia CareFrom £2,000From £2,100

Contact Moorlands Lodge Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Daniella Pestridge(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.

Parking

  • Parking is provided for visitors on-site.

Moorlands Lodge Care Home - Avery Collection Reviews (105)

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9.0

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from M R (Relative of Resident) published on 9 February 2024 Submitted via Website
Overall Experience
My aunt recently moved into Moorlands Avery Care last December and while this was daunting for her with lots of changes and different routines, she soon quickly adapted to her new environment her room is quite spacious and her outlook is lovely. The home has welcomed her into a new life! She joins in with most activities and enjoys having her hair done occasionally in-house which is fantastic. She enjoys her meals and meeting other residents which have made her feel very welcomed.
The staff are very friendly and supportive there’s always a friendly person in reception to greet you when we visit.

I would certainly recommend this home to anyone who is considering joining.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave such a wonderful review for Moorlands Lodge. We are very always pleased to receive positive feedback, and this will be shared with all of our teams.

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Review from Jo E (Daughter of Resident) published on 6 February 2024 Submitted via Website
Overall Experience

My Mum has been at Moorlands Lodge Care Home for the past 18 months. The general facilities and appearance of Moorlands always feel very homely. She has been well looked after and cared for by the wide range of staff. She loves her room and her own company and has largely stayed in her room. However, she does take advantage of and enjoys several of the many activities that are on offer. On the whole, she is happy with the food and range of choices on the daily menu. I know that she is safe and supported and I can always talk to a member of staff about any concerns I have about my Mum. I was particularly impressed in the lead up to, and including the Christmas period by the many special activities that were laid on such as the Christmas Fair and the visit of 2 real reindeer! Overall, I feel very happy that Mum is at Moorlands Lodge.

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Review from F F (Daughter of Resident) published on 5 February 2024 Submitted via Website
Overall Experience

My mother has been a resident here now for 2 months. The staff have an excellent rapport with the residents and go out of their way to be helpful and supportive. Residents are treated with care and good humour, with their likes and dislikes respected where at all possible. Mum is treated like the individual that she is which was so important to me and her apartment feels like a smaller version of her own home. There is also never a lack of interesting activities if you wish to get involved and plenty of variety to cater for everyone. I am very comfortable with her living at Moorlands and feel as though some of my day-to-day worries for her have been lifted. It is nice to be able to try and have some sort of mother/daughter relationship again.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

It means a lot to us to hear your opinions and thank you for taking the time to do so. We are pleased to have your mother living with us at Moorlands Lodge.

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Review from Emma S (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
My mother-in-law has been at Moorlands for 9 months and we cannot rate it highly enough. Having viewed several other care homes in the local area, we knew as soon as we saw Moorlands that we had found the right place. It has a wonderful welcoming feeling - all the staff from the receptionists, the managers, nurses, carers, cleaners, entertainment staff and maintenance team are so friendly and helpful and the care and kindness they give to my mother-in-law is exceptional.
Her apartment is spacious and bright and has everything that she requires. There is plenty of room for her to have the furniture and possessions she wanted to bring from her own house so it feels like home from home which made the challenge of the move so much easier.

We would not hesitate to recommend Moorlands Lodge. In a time when there are so many negative stories around care homes, Moorlands Lodge has exceeded our expectations on every level and we could not be more satisfied or grateful for the care given.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your mother-in-law and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.

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Review from S K (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

An excellent home that has given my mother a new lease of life.

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for taking the time to write a review - we are all delighted your mother enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.

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Review from Iain D (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

My mother moved in here about six months ago and it has improved the quality of her life immeasurably. The things she enjoys most are the entertainment program. The staff are interested and engaging. She loves the food which is excellent quality. Her suite of rooms with a selection of furniture from her home feels like home. Sometimes it's tough to call her because she is rarely in her room. Top marks to the management and staff, well done!

Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy living at Moorlands Lodge.

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Review from Claire C (Daughter of Resident) published on 13 November 2023 Submitted via Website
Overall Experience
My dad has now lived at Moorlands Lodge Care Home since 2020. I live locally so visit often.
Dad is 93, fairly independent and able to live a good quality of life with a diagnosis of Alzheimer's two years ago. He is respected and encouraged to be independent whilst having help when needed. Dad enjoys the restaurant, the activities and the beautiful environment. He has many social interactions each day.
I love visiting Moorlands. Reception is welcoming, the nurses, carers and activity team know me and my dad as do the general manager and heads of department - a stable, strong and experienced team who are on it. Any concerns are dealt in a timely and exemplary manner (not that there have been many). Communication and engagement with families are excellent.
Culture is the product of values and behaviour. Moorlands is a warm, caring place but also outstanding in its professionalism. For me, I know that, on good days and bad, Dad lives where the staff see him as a person not just a resident.

Recommended? 100%.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for your positive feedback. It means the world to all the team here at Moorlands Lodge to know that our residents and residents' families are happy with the quality of life and care on offer within our home.

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Review from Anthony J (Son of Resident) published on 6 November 2023 Submitted via Website
Overall Experience

My mother has lived in Moorlands for several months now and is very happy she did. Whilst moving into a care home is never nice for anyone, Moorlands made the transition very smooth, assisting in every way they could and helping with personalising the apartment. All the staff are very friendly, and there is a range of activities, and she is well-fed!

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for taking the time to write a review - we are all delighted your mother has settled in well and is enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.

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Review from Clare H (Daughter of Resident) published on 3 November 2023 Submitted via Website
Overall Experience

From the time, or even before, my mother and I decided it was time for her to move from living alone, Moorlands Lodge Care Home - Avery Collection and the staff overseeing her move, were excellent. They visited her in her own home, we had several visits to her intended rooms, and generally, they assisted in any way I needed to make her move as seamless as possible. Everyone at Moorlands helped both of us settle, it was very much a two-way street. My mother, who has onset dementia, struggled with a few minor health issues that were addressed promptly, allowing her to settle and find her way through such a confusing period for her. The various heads of department were open to me meeting regularly and talked me through any concerns and issues that I had as my mother settled. We are both 6 months into her move and I am delighted that she has now settled and is taking part more and more with social activities within Moorlands. She is busy most days and is always telling me when I visit how content she is now.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thankyou very much for taking time to give us feedback. I am delighted we were able to help your mother move seamlessly into Moorlands Lodge and give you peace of mind throughout the process and since moving in. It is very much appreciated to hear how content she is - and I will make sure to give this feedback to the entire team who are all involved in her care.

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Review from M C (Friend of Resident) published on 6 March 2023 Submitted via Postal Card
Overall Experience
Friendly, competent and helpful staff.
Individually tailored care and support.
Totally flexible to the needs and concerns of family and friends.

Emphasis on inclusive, community living whilst respecting privacy and individual choice.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your positive feedback on Moorlands Lodge. We appreciate your support and regular visits to your friends who live here with us.

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Review from L B (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card
Overall Experience

My mother has lived at Moorlands for almost eight years and is very happy to call Moorlands her home. Carers and nurses always show kindness and are very caring. There is always lots to keep her busy with activities programme. She always tells people she could not have had better care.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy activities and care at Moorlands Lodge.

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Review from Claire B (Goddaughter of Resident) published on 9 February 2023 Submitted via Website
Overall Experience
Moorlands Lodge has been an exceptional experience.
We had to move my godmother after disastrous respite care elsewhere, and prior to that, living with us with support for three years. The management literally worked so hard to come to our rescue to provide a calm, peaceful, kind environment for her to heal. Their care and compassion shine through, and I am so relieved that my daughter found them; just wish we had done so earlier! The staff are wonderful and have the biggest hearts; their professionalism is exemplary.
The care of us as a family to has been simply warm and wonderful.

My godmother improved almost immediately, and at 92, feels safe and well cared for. The gorgeous surroundings and friendly nature of Moorlands Lodge have encouraged others to visit her often. The use of the Bistro is so helpful and enables people to pop in when driving past. She has plenty of visitors, all of whom are pleasantly surprised by how convivial and kind the atmosphere is at Moorlands Lodge.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you, Claire, for such a heartfelt and positive review of our home. We are so pleased to have helped you and your family move your godmother from her previous situation into our loving home, and we look forward to continuing her care. It is so lovely to see her smile! Thank you for taking the time to tell others about your positive experience - we appreciate your support.

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Review from D D (Resident / Service User) published on 20 July 2022 Submitted via Postal Card
Overall Experience

The professionalism and skill shown by all carers are exceptional. The food is very good and varied.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review following your recent stay at Moorlands Lodge. We all really enjoyed having you stay with us for a few weeks whilst your daughter went on holiday - it was lovely to see you integrating with the community at Moorlands and enjoying playing bridge and...  

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Review from Mark O (Son of Resident) published on 15 July 2022 Submitted via Postal Card
Overall Experience

My father is very content in Moorlands Lodge, which is very reassuring for my sister and I. Everything is excellent, his apartment, the restaurant, bistro, lounge and communal areas. The food is very good, but most importantly of all, he receives the very best care from attentive, cheerful and encouraging carers. There are many activities throughout the day and week, and everyone involved in running Moorlands Lodge is always very pleasant and positive.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your father, and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.

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Review from P B (Resident / Service User) published on 22 June 2022 Submitted via Website
Overall Experience

My husband and I have been living at Moorlands Lodge for almost a year, and we could not be happier here. We enjoy everything on offer, and all of the staff are very caring and friendly. If I am honest, I wish we had moved sooner.

Reply from Signature at Moorlands Lodge, Customer Team at Moorlands Lodge Care Home - Avery Collection

We are so glad to hear about your positive experience of Moorlands Lodge and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. and value feedback. Best wishes.

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Review from Lindsay R (Daughter of Resident) published on 14 April 2022 Submitted via Website
Overall Experience

Everyone at Moorlands made my 93-year-old mum feel so welcome during her respite stay, so much so that by the time I had got her home, she wanted to go back. Three weeks later, she is settling into Moorlands as a new resident, and the whole team, from sales to reception, one of the nursing team and the care team have made her welcome. They are patient, thoughtful, kind and happy to help with anything, for both Mum and us, as her family. Thank you!

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - we are all so pleased mum has decided to make Moorlands Lodge her home following her recent respite stay and is settling in well. Best wishes.

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Review from A M (Friend of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

I am a friend of a resident who moved to Moorlands Lodge at the end of 2021 and visits them regularly. I have been very impressed with the home so far - it has a lovely, warm, welcoming atmosphere with lots of staff and residents around throughout the day. My friend really enjoys the food and activities offered - I’ve even managed to join her for a delicious lunch in the private dining room!

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review of your experience of Moorlands Lodge - it is lovely to hear your friend is enjoying her time at Moorlands Lodge and that you have also enjoyed visiting too. Best wishes.

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Review from William E (Son of Resident) published on 22 February 2022 Submitted via Website
Overall Experience
I’m very pleased with the care my dad receives at his care home, and all the staff have my dad’s best interest at heart.
I have had dealings with the senior management at the care home, and again, very pleased with the care they and their team provide for my dad and the very quick response I get if I’ve got any questions with being so far away.
With my dad now being in the care home with the great staff from all departments, it puts my mind at rest.

I would highly recommend this care home for any member of your family.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - it is much appreciated, and we are so pleased to hear you are happy with the care your father is receiving at Moorlands Lodge.

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Review from H W (Friend of Resident) published on 21 February 2022 Submitted via Website
Overall Experience

I visit a friend who has recently moved to Moorlands Lodge, and I have been very impressed with everything, and my friend very much enjoys living there too! The care I have encountered when visiting has always been very friendly, caring and helpful, and it seems like a well-run home.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge - we are so pleased you have found your visits to see your friend at Moorlands to be positive.

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Review from E B (Resident / Service User) published on 17 February 2022 Submitted via Postal Card
Overall Experience

Very well run home with excellent staff and facilities.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to submit a review for Moorlands Lodge. We are so pleased to hear you are enjoying living here and feel the home is well run with excellent staff and facilities.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Moorlands Lodge Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Moorlands Lodge Care Home - Avery Collection.

Meet the Team (2)

Daniella Pestridge
Daniella PestridgeJob Title:General ManagerJoined: 2024

I am proud to lead a dedicated and compassionate team who are committed to providing safe, respectful, and person-centred care. My role is to ensure our residents feel supported, valued, and truly at home, while maintaining high standards of care and continuous improvement. It is a privilege to work alongside such a caring team and to support our residents and their families every day.

Linda Booth
Linda BoothJob Title:Activities Co-OrdinatorJoined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.

A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

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