Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead GU26 6TJ
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9.7 99 Reviews
  • Moorlands Lodge Care Home - Avery Collection, Hindhead
The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house café for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and the team pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: £1750 – £1950
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

These prices are only a guideline, please contact Moorlands Lodge Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daniella Pestridge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.

Parking

  • Parking is provided for visitors on-site.

Moorlands Lodge Care Home - Avery Collection Reviews (99)

9.7

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.7 (9.665) out of 10, based on 23 reviews in the last 2 years.
Over all time Moorlands Lodge Care Home - Avery Collection has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moorlands Lodge Care Home - Avery Collection
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Total of 99, showing 81-99
Review from Anna M (Wife of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with care, respect and humour.
He was 87 and very confused as he had dementia and we had recently moved house.
As a theatre and film director, he often tried to 'direct' the nurses and they played along with it.
I was moved by the way they treated him as a friend.
Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Dear Anna, thank you for taking the time to give us a review. Your husband gave all of us some fabulous 'direction' and I know the staff who cared for him became very close in the short time that he was with us. We wish you all the best.

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Review from Sandy R (Son of Resident) published on 25 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Moorlands from August 16 to March 17. Most things about Moorlands were very good, almost every member of staff was kind and helpful and Dad had excellent care. The rooms, lounges and dining room are extremely well appointed. My only proviso to would-be residents is to examine closely
the likely costs as Moorlands operate a charging system whereby every half hour/hour of care received is costed and it can quickly become extremely expensive. My father, with medium/severe mobility issues, was paying just short of £10k a month. Because he is very deaf he made very little use of the lounges and was not interested in joining the comprehensive activities schedule. Eventually, I had to move him to another care home where an "all-in" fee is charged resulting in a huge reduction in his care costs, and massive relief that his care would be affordable however long he lives.
Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Dear Sandy, we loved having your father here and we were very sad when you took the decision to move him to another home. Our model is to provide very high staffing ratios in high quality surroundings and sadly we are not able to do this if we were only in receipt of local authority funding. Thank you for taking the time to complete a review.

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Review from Sophie W (Daughter of Resident) published on 22 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can not recommend Moorlands Lodge more highly. My mother was there for 2 years and during that time she was loved, cared for and looked after beautifully. The staff took the time to look after all her needs and nothing was too much trouble. They also looked after the rest of the family, teaching us
how to cope with dementia and they became like a second family to us. The activities they organised were first class, imaginative and varied and these were an important part of my mother's life at Moorlands. Even when my mother sadly passed away the love, help and support the family received was incredible. We were so lucky that my mother spent her final years in such a fantastic and happy environment.
Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Sophie thank you so much for such heartfelt feedback. Your mother was an absolute delight to have with us and she is sorely missed.

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Review from Michael K (Nephew of Resident) published on 11 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt lived at Moorlands for the period April 2016 to April 2017. She was very comfortable during her stay, although had some issues with the food quality. The staff were extremely helpful and kind. Her reason for moving was to a smaller home with a better geographical positioning to be closer to
relatives.
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Review from M B (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moorlands Lodge Nursing Home felt welcoming from the moment we first walked through the door. We knew our mother would be happy there and so it has proved.
She has lived there for two and a half years.
Her health has declined over this time. She now needs a lot more care as she is now bed-ridden.
The
wonderful carers and nurses give her all the attention she needs.
It is hard to leave our mother to be cared for by others, but truly feel everyone treats her as they would any member of their own families, which gives us peace of mind.
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Review from Sara M (Daughter of Resident) published on 10 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first visit to Moorlands Lodge, the care and support we have received have been brilliant. Time was not on our side when trying to find my Mother a home, and everyone moved very quickly to accommodate all our needs and welcome her. She has settled in very quickly and all the staff are just lovely
with her and make her feel special. We feel very lucky that there was room for her as the home really did stand head and shoulders ahead of others we had looked at as well! Thank you.
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Review from Rita L (Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am full of admiration for the housekeeping team. Cashmere, bed linen, everything is perfect. Thank you.
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Review from Norman T (Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My box ticks say it all. I can't believe my good luck to be here.
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Review from A M C (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to have come across Signature Moorlands Lodge when searching for a home for our parents over two years ago.
Having made my parents' small apartment a mini version of their beloved home we have never regretted the decision my parents made to move into this well run, friendly, secure
retirement home.
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Review from S B (Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for four and a half years. When I arrived I was delighted wit the spacious accommodation throughout, and without reservation, I have been happier here more than I could have imagined. The ambience is friendly and kind, it has been a lovely surprise waiting for me at the end
of my life. I am 81 years old and look forward to my years ahead here. The staff throughout have a positive attitude which makes for a comfortable feeling in all aspects of living here.
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Review from Moyra W (Friend of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Suddenly widowed and living in a large 6 bedroomed house. I was faced with moving. Neighbours had elderly parents living in Moorlands Lodge and I had visited them and had been impressed with the place. An interview proved very helpful and I decided to move in when they had a suitable vacancy. Assisted
by my family we made the little flat homely and it didn't take me long to settle in, people went out of their way to be friendly and I found there were interesting activities to join in with and visit places of interest. Now after six months I feel this is a good place to be! And I have made new friends.
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Review from Joanna T (Daughter of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am one of four sisters and we have had both parents at Moorlands for over two years. Our father sadly passed away in December and his care by the nursing team was wonderful and his death extremely peaceful. He was very happy and loved being in the home - originally taking part in the activities
organised but his participation reduced as he became more ill and weak. Our mother has dementia so is in a different part of the home but again her care has been excellent. Over the past few weeks which have been very difficult for her as she sometimes understands that her husband has died and sometimes she forgets, the support from Livingstone has been superb and they have guided us all on how to help our mother through this tough time. I would not hesitate to recommend this home to anyone thinking of it for a loved one.
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Review from Jenny A (Daughter of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Moorlands has delivered on all their promises. They are very capable of looking after seriously unwell residents with failing health. First class service and very caring staff. It's expensive but it is worth it and gives a real peace of mind.
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Review from Sally H (Niece of Resident) published on 22 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt, who has Alzheimer's, moved to Moorland Lodge in December 2015 and I can say that I am delighted with the care my Aunt is receiving. She is happy and content and enjoys joining in with daily activities with the other residents. The staff understand my Aunt's needs and are very kind and patient
with all the residents. The environment is very homely and visitors are made to feel very welcome and part of the team.
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Review from Mary M (Daughter of Resident) published on 11 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the choice of Moorlands as a care home for my mother. She was keen to move into a home quite suddenly and they were very accommodating and made the move as easy as they possibly could for her. All the time consuming jobs like labeling clothes, putting up pictures etc
were all taken care of by the home. They were keen to find out what activities she enjoyed to ensure she could continue with these and settle in more easily. The activities and excursions have been a real bonus for her and we have been really impressed with the variety that is offered.


The food is a very good standard and the private family dining room is a lovely private space which she can use when she has friends and family visiting for meals.
The layout of the apartments, which give residents their own bedroom, bathroom and sitting room was a big deciding factor for us in choosing Moorlands. Not only does it give her more space day to day but it also allowed her to bring more of her personal belongings with her and to make the apartment feel more like home.


Overall we are very pleased, the staff are all very friendly and nothing is too much bother for them, they make a big effort to include the wider family in events going on at the home and the location suits us very well.

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Review from Marie-Claire K (Daughter of Resident) published on 18 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is well run and staff are kind and professional. If you have any concerns talk to them, it is an extension of your family and a partnership. I am so pleased with the home that I have told my family that when I need a care home I would like to go to a Signature home.
I have learnt that
as people get older they are not always easy and that you can only do your best and try not to feel guilty, we all have our lives to live!


Entertainment and outings don't always interest my mum but that's her choice, the residents who join in seem to be the happiest . Food is a huge part of residents day and on the whole is of a very high standard, we must remember that food for the elderly has to be nutritious, appetising and easy to eat as many have difficulty chewing, this is well understood by the chef and he has the job of giving the majority what they want following the regular menu forums that are held for the residents.
I am so glad that I found this home for my mum.


On a negative note I felt that the Dr was not sympathetic or approachable and that the flu vaccines were given very late (20 Nov) also following up on concerns that I have put to her have not been dealt with.

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Review from Carolynn B (Daughter of Resident) published on 6 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorlands Lodge is a purpose built home with excellent facilities and public rooms.We have found all the staff to be extremely helpful,kind and professional and there is a wide range of activities should residents wish to participate. My father is now very happily settled in a lovely one bedroom apartment
and all our family are delighted for him. We have peace of mind that he is being well cared for and we would not hesitate to recommend Moorlands Lodge.
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Review from Martin R (Nephew of Resident) published on 31 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find it impossible to believe that a better care home exists. The facilities, rooms, food, activities – everything has been given the greatest thought to ensure that the residents genuinely feel they are in their own home. But all that is meaningless without the people – both staff and management
really do care! My aunt has been supported in a way that is right for her and her needs and she now regrets she didn’t move in much sooner – she feels part of a caring community that was eluding her when living in her own home. I should add that the decision to move was protracted and over the very many months it took to convince my aunt of the benefits, the team supported me as much as they support my aunt now. Thank you all, on behalf of us both and please keep it up - I look forward to moving in, in due course!
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Review from Christopher D (Son of Resident) published on 20 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say? The best decision we ever made for mum was for her to move to Moorlands. She was cared for as if she was part of the family, with tenderness and love; her radiant smile and bright eyes returned. She felt at home, safe and cared for by staff who always emphasised the personal touch.
You do not need to know that the facilities and services are beyond comparison, the sum is greater than that. We cannot thank Moorlands enough on behalf of mum.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Moorlands Lodge Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Moorlands Lodge Care Home - Avery Collection is calculated as follows: ( (193 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 272 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorlands Lodge Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (2)

Linda

Linda Booth

Job Title: Activities Co-Ordinator Joined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.


A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

James

James Devlin

Job Title: Maintenance Manager

After 20 years experience in Maintenance, I am happy to Join the Moorlands Team to share my knowledge. My work ethos is making sure everything is safe, looks fantastic & everyone is smiling. I have a keen eye for detail and Moorlands certainly lives up to a high-quality experience. I will always make time for each individual resident addressing any questions they might have. It is a privilege to be a part of such an amazing team that are here for your every need. Moorlands is so much more than just a job.

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