Moorlands Lodge Care Home - Avery Collection

Staff always friendly - nursing level assessed frequently and very satisfactory.

Well laid out accommodation. Extremely friendly staff, helpful and knowledgeable. Excellent food and restaurant layout and helpful staff.

I have not had occasion to attend any of the entertainment but I am told it is very good.

My Aunt spent a period of respite care at Moorlands Lodge following a spell in hospital. She lives alone and we did not feel she was ready to return home straight from hospital. Moorlands Lodge proved to be the perfect place for her to regain her confidence and their excellent care and support has helped to return her to independent living once more. I would not hesitate to recommend the excellent facilities and the wonderful staff at Moorlands Lodge.

A huge shout out to the restaurant for hosting such a fabulous 90th celebration for my father. Also, the wonderful carers that make his world enjoyable.

The home has a lovely atmosphere. The team is so welcoming and the nursing care is fantastic. The staff really care about the residents and are on hand to advise. I am so glad we found Moorlands - it has given us all peace of mind in what could have been a difficult period.

I have, therefore, no hesitation in recommending Moorlands very highly and wish it well for the future.

With all the challenges we face in life, being old with a few problems (issues?) age, which comes to all, if you live long enough, has no real 'pain' because it is helped to bear by the excellent care and sympathy that the management and all staff here at Moorlands Lodge give. There is nowhere I would sooner be right now.

My mother spent 2 years in the main house and for the last 6 months is in Livingstone. At no time have we had any worries. One is always kept up to date. Meals are excellent and a big effort is made around special occasions either generally or to the particular Resident. The staff are always helpful and kind with a lot of respect for the Residents. The ‘outings’ and entertainment is terrific. A small problem can be the parking! The refurbishment makes everything look lighter and brighter. We are always informed of anything to do with medical problems or of the inevitable, occasional ‘falls’. This is inevitable with age and balance.

This meant so much to me and enabled me to have a life.

A safe caring, cheerful haven for 4 weeks post-op. All staff were attentive, kind and understanding as well as very professional. Pleasant open surroundings with an atmosphere conducive to healing. Every one seemed to have time to check and listen. It couldn't have been better.

We as a family find Moorlands Lodge very good. In particular, absolutely every member of staff, in whichever department, whom we have met has been friendly, helpful, polite and above all, patient and good natured.

I was moved by the way they treated him as a friend.

My father was at Moorlands from August 16 to March 17. Most things about Moorlands were very good, almost every member of staff was kind and helpful and Dad had excellent care. The rooms, lounges and dining room are extremely well appointed. My only proviso to would-be residents is to examine closely the likely costs as Moorlands operate a charging system whereby every half hour/hour of care received is costed and it can quickly become extremely expensive. My father, with medium/severe mobility issues, was paying just short of £10k a month. Because he is very deaf he made very little use of the lounges and was not interested in joining the comprehensive activities schedule. Eventually, I had to move him to another care home where an "all-in" fee is charged resulting in a huge reduction in his care costs, and massive relief that his care would be affordable however long he lives.

I can not recommend Moorlands Lodge more highly. My mother was there for 2 years and during that time she was loved, cared for and looked after beautifully. The staff took the time to look after all her needs and nothing was too much trouble. They also looked after the rest of the family, teaching us how to cope with dementia and they became like a second family to us. The activities they organised were first class, imaginative and varied and these were an important part of my mother's life at Moorlands. Even when my mother sadly passed away the love, help and support the family received was incredible. We were so lucky that my mother spent her final years in such a fantastic and happy environment.

My Aunt lived at Moorlands for the period April 2016 to April 2017. She was very comfortable during her stay, although had some issues with the food quality. The staff were extremely helpful and kind. Her reason for moving was to a smaller home with a better geographical positioning to be closer to relatives.

It is hard to leave our mother to be cared for by others, but truly feel everyone treats her as they would any member of their own families, which gives us peace of mind.

From my first visit to Moorlands Lodge, the care and support we have received have been brilliant. Time was not on our side when trying to find my Mother a home, and everyone moved very quickly to accommodate all our needs and welcome her. She has settled in very quickly and all the staff are just lovely with her and make her feel special. We feel very lucky that there was room for her as the home really did stand head and shoulders ahead of others we had looked at as well! Thank you.

I am full of admiration for the housekeeping team. Cashmere, bed linen, everything is perfect. Thank you.

My box ticks say it all. I can't believe my good luck to be here.

Having made my parents' small apartment a mini version of their beloved home we have never regretted the decision my parents made to move into this well run, friendly, secure retirement home.