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Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead, Surrey GU26 6TJ
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Moorlands Lodge Care Home - Avery Collection, Hindhead
Moorlands Lodge Care Home - Avery Collection, Hindhead
Moorlands Lodge Care Home - Avery Collection, Hindhead

The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make...  

Care Provided by Moorlands Lodge Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,750
Residential Dementia CareFrom £1,750From £1,850
Nursing CareFrom £1,800From £1,900
Nursing Dementia CareFrom £2,000From £2,100

Contact Moorlands Lodge Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Daniella Pestridge(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.

Parking

  • Parking is provided for visitors on-site.

Moorlands Lodge Care Home - Avery Collection Reviews (105)

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9.0

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.0 (9.017) out of 10, based on 13 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from Sheila C (Resident / Service User) published on 15 February 2022 Submitted via Postal Card
Overall Experience

I find the staff extremely friendly and helpful.

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Review from Barbara D (Resident / Service User) published on 14 February 2022 Submitted via Postal Card
Overall Experience

Some difficulty initially, but with the help and encouragement of staff and residents, I settled within a few months.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review detailing your own experience at Moorlands. It is lovely to see you have settled into life at Moorlands and have met some great friends in other residents and staff. We all enjoyed celebrating your birthday this year, and you have given us great memories from your poetry reading at our Burns Supper.

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Review from Anthea P (Resident / Service User) published on 7 February 2022 Submitted via Postal Card
Overall Experience

In the relatively short time, I was at Moorlands, my experience was of a very well run established with extremely cheerful and caring staff. The activities staff worked tirelessly to find entertainment for everyone, including outings, under the very difficult circumstances of the Covid restrictions. I would highly recommend this place to anyone looking for a happy and caring environment.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review your recent stay at Moorlands Lodge, and we are pleased to hear you would recommend Moorlands Lodge to others looking for care. We will ensure your kind comments are passed on to all of the staff.

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Review from Beverley L (Private Carer of Resident) published on 2 February 2022 Submitted via Postal Card
Overall Experience

As a full-time carer and needing to take some breaks, I could not imagine anywhere better for my client to have respite care. A wonderful, warm and friendly place and beautiful rooms. My client loves the food and is always happy there. Staff and management are absolutely amazing and show at all times care, respect and dedication. Thank you.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review for Moorlands Lodge, and we are very pleased to receive your positive feedback, which will be shared with all of our teams.

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Review from Helen J (Daughter of Resident) published on 28 January 2022 Submitted via Website
Overall Experience

My mother moved to Moorlands last August and has settled very happily into her new life there. She enjoys the many activities, tests her memory with the quiz evenings, maintains her mobility with the daily exercise class, keeps up her art skills, loves the dance sessions and plenty of enjoyable outings. The staff go to a lot of trouble to make sure residents have opportunities to stay active and engaged and celebrate/mark specific events. My mother has plenty to tell me whenever I visit. All the various teams at Moorlands are a pleasure to deal with; they care very much about the residents and do all they can to make life easy and enjoyable, and enable residents to choose, how they depend on their day. By all accounts, the food at Moorlands is very good, healthy and varied, and mealtimes provide plenty of opportunities to socialise and make new friends. The facilities are lovely, well maintained, and the general ambience very welcoming.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your positive review; it is very much appreciated. We are also very pleased to hear you are happy with Moorlands Lodge on behalf of your mother.

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Review from Sarah B (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card
Overall Experience

Extremely happy with the care my mother is receiving at Moorlands. The facilities are excellent. The staff are lovely, and the entertainment is amazing.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review for Moorlands Lodge and for your positive feedback.

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Review from Peter D (Son of Resident) published on 20 January 2022 Submitted via Website
Overall Experience

My mother moved to Moorlands Lodge just before Christmas 2021. She has a very pleasant 2-room apartment with a view over the garden at the back. I had visited quite a number of care homes in the area before we chose Moorlands Lodge, and the resident rooms are significantly nicer than any others that I saw. The public areas are also very attractive, and the general ambience is warm and welcoming. Another factor in my choice was the wide range of activities that are available at Moorlands. There seems to be live music every day and frequent excursions, even it seems in winter. For example, yesterday my mother joined a group for a visit to the museum, which she thoroughly enjoyed. The staff are without exception friendly, helpful and professional. They show genuine interest in the residents and their well-being and will often pop in for a chat. The culture is very caring. The food seems to be of a high standard too. I am absolutely delighted that I chose Moorlands for my mother.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review Moorlands Lodge, and we are pleased you feel you have made the right decision in choosing us for your mother.

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Review from Roy B (Son-in-law of Resident) published on 20 January 2022 Submitted via Website
Overall Experience

My mother-in-law has been a resident at Signature Moorlands Lodge for a few years now. She settled in quickly and now has a good circle of friends. She very much enjoys the entertainers who come in to sing. During Covid, the staff have gone above and beyond to ensure that life for the residents remains as close to normal as possible and that the home has remained open to visitors when Government guidelines permit. The care staff often form close bonds with the residents, which the residents very much appreciate, especially in times when family members can't visit. The home is a friendly, welcoming place with comfortable communal areas and spacious resident's rooms. During Covid, every effort has been made to ensure the residents are vaccinated and safe with regular testing undertaken. I would definitely recommend Moorlands Lodge to any family considering placing a family member into a caring environment.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge - it is much appreciated, and we are pleased you would recommend Moorlands Lodge to others looking at care options for their loved ones.

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Review from Chris S (Nephew of Resident) published on 20 January 2022 Submitted via Website
Overall Experience
Visit my aunt on a regular basis, although this has been much less frequent over the last 2-years due to the pandemic.

The care she receives is exceptional, and the surroundings of the home make it a pleasure to visit.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for your review - it is much appreciated.

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Review from Anne-Marie G (Daughter of Resident) published on 14 October 2021 Submitted via Website
Overall Experience

My mother was admitted to the Moorlands Lodge in July 2020 right during the Covid crisis suffering from severe Dementia. My mother started to show signs in her late 50s and was officially diagnosed in her mid-60s, so desperately young. She was extremely well looked after in the Dementia area, and all the nurses were both warm and affectionate to her. Of course, took my mum a while to settle as had been at home with my father, just the two of them for so long. They encouraged Mum to leave her room, sit in the gorgeous sitting room, and she particularly enjoyed the activities, which took place, lots of creative classes. This is one area I really think Moorlands Lodge does well, the activities, whether it be on the creative side or the fabulous live music sessions for the residents. The food also was good at Moorlands Lodge, and Mum did try and eat, but given her condition, never an easy task, as her interest in food and drink, even her favourite cup of tea, was a challenge.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for taking the time to write this review. We really appreciate your positive feedback and will make sure the team who looked after your mum read your comments as it means so much to them - and all of us at Moorlands Lodge - to know your mum felt settled and especially enjoyed all the food and activities on offer. Thank you.

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Review from Lesley E (Daughter of Resident) published on 27 May 2021 Submitted via Website
Overall Experience
My father has settled into life at Moorlands so happily and quickly. The whole process was seamless and handled with such care by the Moorlands staff. After a couple of visits to check he would be happy to move, my father had a trial period of 10 days. He was so happy with his move that he didn't want to leave and go back to his old apartment and so stayed on.

Moorlands assisted with the move. Even in this period of Covid they were accommodating and helpful at every turn. They were prepared at all stages and the staff could not be lovelier. My father has been bowled over by the food, facilities and all the activities that are available for him every day. All our fears that he may not be happy or adjust to his new surroundings have vanished and actually the quality of time we spend with him is relaxed and happy leaving us feeling the same. We would have no hesitation in recommending Moorlands Lodge.

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Review from D A (Resident / Service User) published on 10 May 2021 Submitted via Postal Card
Overall Experience

Moorlands Lodge has the capacity to care for all residents while keeping everyone safe. The entertainment is excellent. I thoroughly enjoy the food. Nothing is too much trouble.

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Review from Andrew M (Son of Resident) published on 28 April 2021 Submitted via Website
Overall Experience
My mum initially went to stay at Moorlands Lodge for 2 weeks 'respite care', after an extended stay in hospital. She was suffering from cognitive impairment as a result of infection, together with badly swollen and ulcerated legs, with limited mobility.
She ended up staying 6 weeks. Her mental health quickly recovered but the legs were a continuing problem, needing constant attention from the Moorlands nursing team and also the visiting GP until she became more mobile.
We can't recommend Moorlands highly enough. The level of professional care and support - and friendliness - from all the staff was exemplary. The room was clean, bright and very comfortable and although Mum was unable to take advantage of many of the activities, the programme is extensive and varied.
Her appetite wasn't great, but she recognises that the variety of food available every day was outstanding, and anything she wanted 'off-menu was provided.

She would happily return to Moorlands at any time!

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for having the time to review of Moorlands Lodge, it's fantastic to hear about Mums mental health recovery so quickly and the ongoing support she received from the nursing team and GP. We hope Mum has returned home refreshed, and we would always be delighted to welcome her back to Moorlands Lodge in the future.

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Review from D R (Respite Resident) published on 21 April 2021 Submitted via Website
Overall Experience

I have lived at Moorlands Lodge for almost a year after needing more care and support than I had at home. The staff, food and activities are wonderful; as are the facilities - I would highly recommend living here.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge. We're delighted you feel the staff, food and activities are wonderful. We always look forward to you doing apart of the active community.

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Review from John F (Resident / Service User) published on 20 April 2021 Submitted via Postal Card
Overall Experience
Extremely happy.

Excellent staff throughout.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review your first-hand experience of Moorlands Lodge; we're delighted to hear you find the staff to be excellent throughout.

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Review from Elizabeth L (Daughter of Resident) published on 13 April 2021 Submitted via Website
Overall Experience

My father had been living with myself and my family, and on selling our house and us going abroad, I wanted him to go to a place where he would be cared for but allow him his independence. To be honest, I dreaded the search! I found Moorlands Lodge online and made an appointment to view it. I could not have wished for more! The staff are friendly and talk to the residents as they would me! The rooms are spacious with balconies they could sit out on, there are activities every day that they can take part in, not to mention good food and plenty of alcohol! The other thing was that my father had a small dog, which at their discretion, they allowed him to bring. In short, if you’re looking for a place where your family member can thrive and not just exist, this is it! I can not recommend it highly enough.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so for taking the time to submit such a positive review. We very much enjoy Dad and his dog being a part of the community at Moorlands Lodge. We look forward to seeing you here again soon.

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Review from T S (Son of Resident) published on 6 April 2021 Submitted via Website
Overall Experience

My father has lived at Moorlands Lodge for the last six months, and he has settled very well. I am reassured he is safe and well looked after by the staff at the home. Dad is very complimentary of the food on offer and enjoys the variety of activities available on a weekly basis too.

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Review from J B (Resident / Service User) published on 1 April 2021 Submitted via Postal Card
Overall Experience

I moved to Moorlands Lodge in November last year to move closer to my family. The staff and other residents are all lovely. I wouldn't want to live anywhere else.

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Review from I C (Friend of Resident) published on 4 January 2021 Submitted via Postal Card
Overall Experience

I have been visiting my friend at Moorlands Lodge for the last two years and have nothing but positive things to say. The staff ar so friendly, and nothing is is ever too much trouble. On top of this, the care, the food and apartments are all of a fantastic standard, and the residents who live at Moorlands Lodge all seem very happy and sociable. I plan to join the community as a resident at some point in the near future based on my experience so far.

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Review from Alwyn (Son of Resident) published on 4 November 2020 Submitted via Website
Overall Experience

My mother moved into Moorlands in late July 2020 - not an ideal time with the Covid restrictions. This move was necessary for her, and I am pleased to say we chose an excellent new home. The staff are fantastic as are the facilities. Despite the Covid limitations, there have been a good set of activities and also personal care opportunities. The team has been especially helpful with visits immediately after her move and when my brother visited for the first time in 6 months.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Moorlands Lodge Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Moorlands Lodge Care Home - Avery Collection.

Meet the Team (2)

Daniella Pestridge
Daniella PestridgeJob Title:General ManagerJoined: 2024

I am proud to lead a dedicated and compassionate team who are committed to providing safe, respectful, and person-centred care. My role is to ensure our residents feel supported, valued, and truly at home, while maintaining high standards of care and continuous improvement. It is a privilege to work alongside such a caring team and to support our residents and their families every day.

Linda Booth
Linda BoothJob Title:Activities Co-OrdinatorJoined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.

A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

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