Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
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9.6 78 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.
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Care Provided by Hanford Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Hanford Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hanford Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gemma Boot (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Open 24 hours

Parking

  • Free parking available

Hanford Court Care Home - Avery Healthcare Reviews (78)

9.6

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.604) out of 10, based on 19 reviews in the last 2 years.
Over all time Hanford Court Care Home - Avery Healthcare has 78 reviews.

Overall Experience
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Date Published
  • 78
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Reviewer Connection to Hanford Court Care Home - Avery Healthcare
  • 30
  • 10
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Total of 78, showing 41-60
Review from B P (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, as a family, we are very satisfied with the home. The staff have been excellent during these difficult times, ensuring our mum has remained well and safe. We do, however, feel there could have been some slight improvements. There are not enough staff between the hours of 4 and 10 pm, this
is a very busy time with medication and getting ready for bed. If a member of staff were available they could wait and chat with the residents and maybe do drinks and check rooms to make sure they have all had one.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you very much for your lovely review and kind words. I will certainly pass this on to the team. In order to ensure that we have staff available at our busier times, we do operate a twilight shift where additional staff work from the hours of 6 pm-12 midnight, which we find works well. I am happy to discuss with you any individual suggestions and feedback that you may have. Regards.
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Review from Helen C (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, well-managed home, staff are trained well and follow procedures. They keep the family well informed of the resident's progress. Good activities are available. Very impressed with their handling of the whole Covid experience and the measures taken albeit strict at times (but for
the good of the residents).
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you for taking the time to review Hanford Court Care Home and for your amazing 5-star review. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving care community for all residents. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received. Best wishes, Rachel.
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Review from Dorothy K (Daughter of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over ten years and has been very happy and well cared for over the years. All staff are helpful, cheerful and patient. I wish my mother could have sides to her bed as she has fallen out of bed several times.
Reply from Gemma Boot, Home Manager at Hanford Court Care Home - Avery HealthcareThank you for your lovely review. I would welcome the opportunity to meet with you to discuss in person your mother’s individual risk assessment regarding her bed. Please be assured that this has been fully assessed by our trained team. I look forward to hearing from you.
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Review from S W (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has maintained its standards through very challenging times. I cannot praise them enough for the care offered to my parents and the clarity of communication with myself. The staff are always cheerful and positive, going out of their way to make home life as good as it can be. A remarkable
team of people providing excellent service.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you for taking the time to review Hanford Court Care Home and for your kind words about the staff team, all of whom have shown exceptional dedication and compassion during these unprecedented times. It is a true pleasure to have your parents living with us, in the loving care community that we create. Best wishes, Rachel.
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Review from P W (Friend of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Hanford Court originally for respite - she has now been there for sixteen months. During this time, she has been looked after and cared for 100%. I feel that with the Covid situation she is in a safe environment and has opted to stay as a resident. My views of Hanford Court are
reflected in the relevant ratings.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you for taking the time to review Hanford Court Care Home and for your kind words. We are so delighted to hear that your friend enjoyed her respite stay at Hanford Court and decided to become a full-time resident in the loving community that we create. The safety of our residents is always our top priority, and our highly trained team strictly follow stringent COVID-19 protocols to ensure this.
Best wishes, Rachel.
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Review from Kim S (Daughter-in-law of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the level of care far exceeds my expectations. The safety at the home is exemplary, no risks are taken. The staff are very friendly, helpful and informative. I highly recommend Hanford Court.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you for taking the time to review Hanford Court Care Home and for your kind words. We are so delighted to hear how satisfied you are with our home and the exceptional level of care that is provided to all our residents. Our housekeeping team take great pleasure in providing a clean, safe environment for all our residents to live in. Best wishes Rachel.
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Review from Lauren S (Granddaughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for a while and she seems very happy and content. Staff really do an outstanding job looking after the residents and always happy to answer any questions I may have and always feel welcomed.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you for taking the time to review Hanford Court Care Home and for your lovely feedback. It is a true pleasure to have your grandmother living with us in the loving community that we create. Our staff team are delighted to hear such kind words about the dedicated work they do, to ensure all our residents receive exceptional standards of care. Best wishes Rachel
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Review from Kyle M (Great-grandson of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hanford Court is such a welcoming home and my great Nanna has been extremely happy and content there. It was so lovely to be able to visit my great Nanna in the pod and was the first time in person as I was only able to see her via FaceTime.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery HealthcareThank you for taking the time to review Hanford Court Care Home and for your kind words. Our highly trained staff team go and above the standards to ensure all our residents feel at home/welcome in the loving community that we create. Best wishes Rachel.
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Review from T B (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very unsure when Mum moved into Hanford Court, however, I soon realised what an excellent facility she is in. She, herself, absolutely loves it and rest assured we would know about it if anything was wrong. The staff are brilliant with everyone.
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Review from Pat S (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home, it is sparkling clean, the rooms are amazing and the staff - I can not say how good they are. They treat every resident as if they were family, they are so caring and I have never heard any raised voices. The food is served hotel-style and is delicious according to my
father.
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Review from L W (Granddaughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The surroundings and comfort of Hanford Court are what led us to choose this particular care home with my Granny. It's so reassuring to know she is comfortable, safe and well cared for.
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Review from B G T (Husband of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On a good day, overall standards are acceptable. On an off day, food tends to be unattractive and unappetising (lacks imagination for elderly people with dementia).
Staff shortages are noticeable with a decline in personal care and poor housekeeping standards. Staff shortages lead to a decline in individual
client needs, e.g. toileting, washing, grooming and assistance with feeding on occasions when the resident is having an 'off day'. More and varied activities would benefit residents.
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Review from A G (Sister of Resident) published on 16 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are extremely pleasant and helpful.
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Review from Victoria W (Daughter of Resident) published on 16 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care is taken to look after my mother. I could not wish for a more wonderful loving environment for her.
Thank you to everyone involved.
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Review from Margaret P (Sister of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very pleasant, nice rooms, lovely gardens to sit in. My sister seems very happy here.
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Review from T P (Brother-in-law of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff pleasant, friendly and efficient. Our sister is very happy and well cared for.
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Review from K W (Friend of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home, staff treat the residents with care and respect.
Always a happy, friendly greeting from the excellent reception staff.
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Review from Geoffrey B (Nephew of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care home for my relative. Nothing too much trouble. Clean and friendly. The best care home for miles around.
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Review from Rosemary H (Niece of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was immaculate, welcoming and beautifully decorated. My aunt was comfortable, happy and had received the best of care, medical and social. She liked her room, the staff and the food and was entertained by the social programme.
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Review from John W (Son of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 3 weeks respite in Hanford Court. the staff and facilities were excellent and she will definitely be returning there in the future. I would recommend Hanford Court as their care is second to none.
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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (148 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 224 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Gemma

Gemma Boot

Job Title: Home Manager Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.

Louise

Louise Moran

Job Title: deputy manager Joined: 2012

Hi, I am Louise. I have worked at Hanford since 2012 and really enjoy it. It is homely, inviting, and the staff are compassionate, and some core staff have been here a very long time. The training team are excellent.

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