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Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent, Staffordshire ST4 8EN
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Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent

A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in...  

Care Provided by Hanford Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250N/A
Residential Dementia CareFrom £1,350N/A

Contact Hanford Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gemma Boot(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • Open 24 hours

Parking

  • Free parking available

Hanford Court Care Home - Avery Healthcare Reviews (80)

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9.6

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.616) out of 10, based on 16 reviews in the last 2 years. Over all time Hanford Court Care Home - Avery Healthcare has 80 reviews.

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Review from D L (Daughter of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

Hanford Court Care Home is a lovely caring environment. My mum has been there for roughly six years. They always support the residents and relatives. A happy, busy place, always clean and welcoming. Lots of activities and outside trips. Very helpful during lockdown and put our minds at ease. Communication via emails and always keep the families up to date with any issues. I would highly recommend this beautiful, caring, friendly care home.

Reply from Ryan Farrelly, Marketing Assistant at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent. It is a pleasure to care for your mother and I am delighted to hear how much she enjoys living here. We highly appreciate your positive comments about our dedicated staff team and I will be sure to pass on the feedback. We look forward to seeing you on your next visit. Best Wishes.

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Review from Philip P (Son of Resident) published on 8 September 2021 Submitted via Postal Card
Overall Experience

Hanford Court provides the type and sort of residential care you would wish your parent, if needed, to reside. My family and mother have great respect for all aspects of this excellent care home.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis, in order to provide an excellent level of care to all our residents, giving you and your family the peace of mind that you deserve. Best wishes, Rachel

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Review from B P (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card
Overall Experience

On the whole, as a family, we are very satisfied with the home. The staff have been excellent during these difficult times, ensuring our mum has remained well and safe. We do, however, feel there could have been some slight improvements. There are not enough staff between the hours of 4 and 10 pm, this is a very busy time with medication and getting ready for bed. If a member of staff were available they could wait and chat with the residents and maybe do drinks and check rooms to make sure they have all had one.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you very much for your lovely review and kind words. I will certainly pass this on to the team. In order to ensure that we have staff available at our busier times, we do operate a twilight shift where additional staff work from the hours of 6 pm-12 midnight, which we find works well. I am happy to discuss with you any individual suggestions and feedback that you may have. Regards.

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Review from Helen C (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card
Overall Experience

Very friendly staff, well-managed home, staff are trained well and follow procedures. They keep the family well informed of the resident's progress. Good activities are available. Very impressed with their handling of the whole Covid experience and the measures taken albeit strict at times (but for the good of the residents).

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your amazing 5-star review. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving care community for all...  

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Review from Dorothy K (Daughter of Resident) published on 13 August 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident for over ten years and has been very happy and well cared for over the years. All staff are helpful, cheerful and patient. I wish my mother could have sides to her bed as she has fallen out of bed several times.

Reply from Gemma Boot, Home Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your lovely review. I would welcome the opportunity to meet with you to discuss in person your mother’s individual risk assessment regarding her bed. Please be assured that this has been fully assessed by our trained team. I look forward to hearing from you.

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Review from S W (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card
Overall Experience

This home has maintained its standards through very challenging times. I cannot praise them enough for the care offered to my parents and the clarity of communication with myself. The staff are always cheerful and positive, going out of their way to make home life as good as it can be. A remarkable team of people providing excellent service.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words about the staff team, all of whom have shown exceptional dedication and compassion during these unprecedented times. It is a true pleasure to have your parents living with us, in the loving care community that we create. Best wishes, Rachel.

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Review from P W (Friend of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

My friend has been at Hanford Court originally for respite - she has now been there for sixteen months. During this time, she has been looked after and cared for 100%. I feel that with the Covid situation she is in a safe environment and has opted to stay as a resident. My views of Hanford Court are reflected in the relevant ratings.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. We are so delighted to hear that your friend enjoyed her respite stay at Hanford Court and decided to become a full-time resident in the loving community that we create. The safety of our residents is always...  

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Review from Kim S (Daughter-in-law of Resident) published on 9 April 2021 Submitted via Website
Overall Experience

I have found the level of care far exceeds my expectations. The safety at the home is exemplary, no risks are taken. The staff are very friendly, helpful and informative. I highly recommend Hanford Court.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. We are so delighted to hear how satisfied you are with our home and the exceptional level of care that is provided to all our residents. Our housekeeping team take great pleasure in providing a clean, safe environment for all our residents to live in. Best wishes Rachel.

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Review from Lauren S (Granddaughter of Resident) published on 8 April 2021 Submitted via Website
Overall Experience

My nan has been here for a while and she seems very happy and content. Staff really do an outstanding job looking after the residents and always happy to answer any questions I may have and always feel welcomed.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your lovely feedback. It is a true pleasure to have your grandmother living with us in the loving community that we create. Our staff team are delighted to hear such kind words about the dedicated work they do, to ensure all our residents receive exceptional standards of care. Best wishes Rachel

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Review from Kyle M (Great-grandson of Resident) published on 30 March 2021 Submitted via Website
Overall Experience

Hanford Court is such a welcoming home and my great Nanna has been extremely happy and content there. It was so lovely to be able to visit my great Nanna in the pod and was the first time in person as I was only able to see her via FaceTime.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. Our highly trained staff team go and above the standards to ensure all our residents feel at home/welcome in the loving community that we create. Best wishes Rachel.

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Review from T B (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card
Overall Experience

I was very unsure when Mum moved into Hanford Court, however, I soon realised what an excellent facility she is in. She, herself, absolutely loves it and rest assured we would know about it if anything was wrong. The staff are brilliant with everyone.

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Review from Pat S (Daughter of Resident) published on 17 July 2020 Submitted via Website
Overall Experience

I cannot fault this care home, it is sparkling clean, the rooms are amazing and the staff - I can not say how good they are. They treat every resident as if they were family, they are so caring and I have never heard any raised voices. The food is served hotel-style and is delicious according to my father.

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Review from L W (Granddaughter of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience

The surroundings and comfort of Hanford Court are what led us to choose this particular care home with my Granny. It's so reassuring to know she is comfortable, safe and well cared for.

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Review from B G T (Husband of Resident) published on 30 July 2019 Submitted via Postal Card
Overall Experience
On a good day, overall standards are acceptable. On an off day, food tends to be unattractive and unappetising (lacks imagination for elderly people with dementia).

Staff shortages are noticeable with a decline in personal care and poor housekeeping standards. Staff shortages lead to a decline in individual client needs, e.g. toileting, washing, grooming and assistance with feeding on occasions when the resident is having an 'off day'. More and varied activities would benefit residents.

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Review from Victoria W (Daughter of Resident) published on 16 June 2019 Submitted via Postal Card
Overall Experience
Exceptional care is taken to look after my mother. I could not wish for a more wonderful loving environment for her.

Thank you to everyone involved.

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Review from A G (Sister of Resident) published on 16 June 2019 Submitted via Postal Card
Overall Experience

All the staff are extremely pleasant and helpful.

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Review from Margaret P (Sister of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience

The staff are very pleasant, nice rooms, lovely gardens to sit in. My sister seems very happy here.

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Review from T P (Brother-in-law of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience

Staff pleasant, friendly and efficient. Our sister is very happy and well cared for.

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Review from K W (Friend of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience
A beautiful home, staff treat the residents with care and respect.

Always a happy, friendly greeting from the excellent reception staff.

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Review from Geoffrey B (Nephew of Resident) published on 3 May 2018 Submitted via Postal Card
Overall Experience

First class care home for my relative. Nothing too much trouble. Clean and friendly. The best care home for miles around.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 January 2020
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (1)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Hanford Court Care Home - Avery Healthcare.

Meet the Team (6)

Gemma Boot
Gemma BootJob Title:Home ManagerJoined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.

Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.

With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.

Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.

Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.

I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.

Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.

I look forward to welcoming you to the Hanford Court care community.

Louise Moran
Louise MoranJob Title:deputy managerJoined: 2012

Hi, I am Louise. I have worked at Hanford since 2012 and really enjoy it. It is homely, inviting, and the staff are compassionate, and some core staff have been here a very long time. The training team are excellent.

Lisa Powell
Lisa PowellJob Title:Team LeaderJoined: 2023

Lisa has worked for Avery for several years. She was an internal trainer. She has completed her Diploma Level 3 in Health and Social Care. Lisa is a very dedicated team member and is always willing to go above and beyond daily.

Kelly Hunt
Kelly HuntJob Title:Team LeaderJoined: 2012

Kelly has worked with us here at Hanford Court since 2012. She is an experienced team leader. She is very friendly and helpful. Kelly has a very infectious laugh, which she shares on a daily basis. She takes pride in her daily work and her team

Melanie Bailey
Melanie BaileyJob Title:Team MemberJoined: 2022

Mel has been the team leader on the Doulton suite since 2022. She has been in care for many years and brings much experience. She loves to complete lots of fun activities with the residents

Lisa Wilkinson
Lisa WilkinsonJob Title:well being LeadJoined: 2013

Lisa has worked for Avery for 13 years. She started as a carer on the memory care floor and progressed to a well-being assistant, later being promoted again to a well-being lead. She loves to engage with the residents and enjoys completing fun trips, entertainment and activities.

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