Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
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9.7 71 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Boot (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Open 24 hours

Parking

  • Free parking available

Hanford Court Care Home - Avery Healthcare Reviews (71)

9.7

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.680) out of 10, based on 15 reviews in the last 2 years.
Over all time Hanford Court Care Home - Avery Healthcare has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hanford Court Care Home - Avery Healthcare
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Total of 71, showing 41-60
Review from Kyle M (Great-grandson of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hanford Court is such a welcoming home and my great Nanna has been extremely happy and content there. It was so lovely to be able to visit my great Nanna in the pod and was the first time in person as I was only able to see her via FaceTime.
Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. Our highly trained staff team go and above the standards to ensure all our residents feel at home/welcome in the loving community that we create. Best wishes Rachel.

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Review from T B (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very unsure when Mum moved into Hanford Court, however, I soon realised what an excellent facility she is in. She, herself, absolutely loves it and rest assured we would know about it if anything was wrong. The staff are brilliant with everyone.
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Review from Pat S (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home, it is sparkling clean, the rooms are amazing and the staff - I can not say how good they are. They treat every resident as if they were family, they are so caring and I have never heard any raised voices. The food is served hotel-style and is delicious according to my
father.
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Review from L W (Granddaughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The surroundings and comfort of Hanford Court are what led us to choose this particular care home with my Granny. It's so reassuring to know she is comfortable, safe and well cared for.
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Review from B G T (Husband of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On a good day, overall standards are acceptable. On an off day, food tends to be unattractive and unappetising (lacks imagination for elderly people with dementia).
Staff shortages are noticeable with a decline in personal care and poor housekeeping standards. Staff shortages lead to a decline in individual
client needs, e.g. toileting, washing, grooming and assistance with feeding on occasions when the resident is having an 'off day'. More and varied activities would benefit residents.
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Review from A G (Sister of Resident) published on 16 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are extremely pleasant and helpful.
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Review from Victoria W (Daughter of Resident) published on 16 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care is taken to look after my mother. I could not wish for a more wonderful loving environment for her.
Thank you to everyone involved.
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Review from Margaret P (Sister of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very pleasant, nice rooms, lovely gardens to sit in. My sister seems very happy here.
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Review from T P (Brother-in-law of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff pleasant, friendly and efficient. Our sister is very happy and well cared for.
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Review from K W (Friend of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home, staff treat the residents with care and respect.
Always a happy, friendly greeting from the excellent reception staff.
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Review from Geoffrey B (Nephew of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care home for my relative. Nothing too much trouble. Clean and friendly. The best care home for miles around.
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Review from Rosemary H (Niece of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was immaculate, welcoming and beautifully decorated. My aunt was comfortable, happy and had received the best of care, medical and social. She liked her room, the staff and the food and was entertained by the social programme.
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Review from John W (Son of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 3 weeks respite in Hanford Court. the staff and facilities were excellent and she will definitely be returning there in the future. I would recommend Hanford Court as their care is second to none.
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Review from Melvyn B (Son-in-law of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was good to be on holiday knowing that my mother-in-law was being looked after professionally by people who respected and befriended her.
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Review from Imogen H (Niece of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very friendly and accommodating. The home is well presented and food is excellent quality. I was pleased to see my uncle was so well taken care of.
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Review from Bev M (Daughter of Resident) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Hanford Court Stoke on Trent.
In particular, those staff on the Doulton floor for the care given to my dad in the past 3 years.
They have given excellent care beyond expectations and also the kindness and resources shown to us in the last few weeks of care.
Congratulations to the deputy manager on her promotion top manager, well deserved.
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Review from Belinda H (Sister of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother must be one of the most challenging residents that Avery have ever had to deal with because of his age and complex needs, but in the six years that he has been with you, all I have witnessed is that he ahs been treated with dignity, compassion and a level of care that I cannot envisage anyone
else being able to deliver.


To be able to go to bed at night knowing he is safe and secure is something I will be eternally grateful for.

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Review from Margaret W (Daughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we were looking for a respite bed for my 92-year-old mother on her discharge from hospital we visited some truly dreadful places. We were lucky to find Hanford court which is always clean, smells nice and is staffed by a whole team of kind and friendly people. The food is always good. Mum has a
nice big room with her own en-suite facilities and is kept warm, clean and comfortable. Staff even take residents for the occasional pub lunch and hairdressers come regularly. What's not to like?
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Review from C E (Daughter of Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of arriving staff were helpful and pleasant. The care home is always clean and refreshments for visitors are always stocked. The activities for the residents are great especially the dancing. The price of the care home is rather expensive, however, you know that your family member is
well looked after with fantastic amenities ground them.
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Review from P M (Daughter of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Hanford Court Care Home for 2 1/2 years and I could not be more impressed with the care he has received. He is always kept clean and well cared for and the staff are particularly attentive to the complex health needs. There is always a relaxed and happy atmosphere at
this home and the standards of care are of the highest order.
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 178 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Gemma

Gemma Boot

Job Title: Home Manager Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.

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