Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
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9.7 71 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Boot (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Open 24 hours

Parking

  • Free parking available

Hanford Court Care Home - Avery Healthcare Reviews (71)

9.7

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.680) out of 10, based on 15 reviews in the last 2 years.
Over all time Hanford Court Care Home - Avery Healthcare has 71 reviews.

Overall Experience
  • 58
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Date Published
  • 71
  • 5
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  • 15
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Reviewer Connection to Hanford Court Care Home - Avery Healthcare
  • 25
  • 8
  • 5
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  • 2
  • 2
  • 2
  • 1
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  • 1
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Total of 71, showing 61-71
Review from A B (Son of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since dad has been in Hanford Court Care Home we have never worried that he was anything but perfectly happy and at home in a warm caring environment. Top marks Hanford Court.
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Review from P M (Son of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care and facilities including cleanliness.
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Review from Carol C (Daughter of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say enough about 'Hanford Court Care Home'. Everyone, from the carers, administration staff, catering staff and the recreation and leisure team are fantastic. Management of the home is excellent. My mother has settled in very well these last 12 months and her whole dementia has changed for
the better. she is her 'old' self - I have my mum back. I don't know what we would do without 'Hanford Court Care Home'.
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Review from Margaret B (Wife of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is treated with respect and love. A nominated carer spends one to one time with him and he is always clean and tidy. The accommodation is always spotless and smells fresh. Visitors are made to feel welcome and there are areas to socialise and spent time together, such as a coffee lounge,
garden and plenty of entertainment is arranged if wanted.
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Review from Albina F (Friend of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always polite and caring. The staff appear to put themselves out to acknowledge the client relatives and other visitors making visiting times very pleasant. I would not hesitate to encourage anyone I know to come to live at this home.
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Review from Barbara R (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much to all the staff at Hanford Court. My dad made a remarkable recovery with the care and attention he received in a professionally run care home. Hanford Court standards are exceptional, immaculately maintained, wonderful staff. Excellent facilities and activities. It was a pleasure
to visit wonderful outside space. Superb rooms. Will highly recommend to everyone.
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Review from B S (Grandson of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, spacious and light, friendly staff that are polite and willing to help. Good selection of events and activities.
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Review from Steve A (Regular Volunteer) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good high standard of facilities. Residents seem satisfied.
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Review from Colin R (Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While marks for staff are given, shortage of staff levels can be a problem at times. I think relations between staff and residents is very good.
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Review from Sue D (Friend of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Hanford Court regularly in the two years she has been a resident, she has been cared for with dignity and respect by all members of staff, who have come to know her individual needs, her likes and dislikes. Staff communicate with me (her deputy) in a timely and relevant
manner and I am reassured that she is in a safe and caring environment.
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Review from O C (Sister-in-law of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last several years I have visited a number of care homes to see friends and relatives. My experience tells me The Avery is second to none. The fact that it is purpose built of course makes all the difference. The staff are very friendly and always have a smile. For the residents there is
always some form of entertainment also outings to interesting places for those who are able to take part.
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 178 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Gemma

Gemma Boot

Job Title: Home Manager Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.

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