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- Hanford Court Care Home - Avery Healthcare







A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.
The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).
Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in...
Care Provided by Hanford Court Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hanford Court Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Hanford Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Gemma Boot(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Visiting
- Open 24 hours
Parking
- Free parking available
Hanford Court Care Home - Avery Healthcare Reviews (80)
Hanford Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.616) out of 10, based on 16 reviews in the last 2 years.
Over all time Hanford Court Care Home - Avery Healthcare has 80 reviews.
The care home was immaculate, welcoming and beautifully decorated. My aunt was comfortable, happy and had received the best of care, medical and social. She liked her room, the staff and the food and was entertained by the social programme.
My mother spent 3 weeks respite in Hanford Court. the staff and facilities were excellent and she will definitely be returning there in the future. I would recommend Hanford Court as their care is second to none.
It was good to be on holiday knowing that my mother-in-law was being looked after professionally by people who respected and befriended her.
The staff were very friendly and accommodating. The home is well presented and food is excellent quality. I was pleased to see my uncle was so well taken care of.
In particular, those staff on the Doulton floor for the care given to my dad in the past 3 years.
They have given excellent care beyond expectations and also the kindness and resources shown to us in the last few weeks of care. Congratulations to the deputy manager on her promotion top manager, well deserved.
My brother must be one of the most challenging residents that Avery have ever had to deal with because of his age and complex needs, but in the six years that he has been with you, all I have witnessed is that he ahs been treated with dignity, compassion and a level of care that I cannot envisage anyone else being able to deliver.
To be able to go to bed at night knowing he is safe and secure is something I will be eternally grateful for.
When we were looking for a respite bed for my 92-year-old mother on her discharge from hospital we visited some truly dreadful places. We were lucky to find Hanford court which is always clean, smells nice and is staffed by a whole team of kind and friendly people. The food is always good. Mum has a nice big room with her own en-suite facilities and is kept warm, clean and comfortable. Staff even take residents for the occasional pub lunch and hairdressers come regularly. What's not to like?
From the moment of arriving staff were helpful and pleasant. The care home is always clean and refreshments for visitors are always stocked. The activities for the residents are great especially the dancing. The price of the care home is rather expensive, however, you know that your family member is well looked after with fantastic amenities ground them.
My father has been a resident at Hanford Court Care Home for 2 1/2 years and I could not be more impressed with the care he has received. He is always kept clean and well cared for and the staff are particularly attentive to the complex health needs. There is always a relaxed and happy atmosphere at this home and the standards of care are of the highest order.
Since dad has been in Hanford Court Care Home we have never worried that he was anything but perfectly happy and at home in a warm caring environment. Top marks Hanford Court.
Excellent standard of care and facilities including cleanliness.
I cannot say enough about 'Hanford Court Care Home'. Everyone, from the carers, administration staff, catering staff and the recreation and leisure team are fantastic. Management of the home is excellent. My mother has settled in very well these last 12 months and her whole dementia has changed for the better. she is her 'old' self - I have my mum back. I don't know what we would do without 'Hanford Court Care Home'.
My husband is treated with respect and love. A nominated carer spends one to one time with him and he is always clean and tidy. The accommodation is always spotless and smells fresh. Visitors are made to feel welcome and there are areas to socialise and spent time together, such as a coffee lounge, garden and plenty of entertainment is arranged if wanted.
Always polite and caring. The staff appear to put themselves out to acknowledge the client relatives and other visitors making visiting times very pleasant. I would not hesitate to encourage anyone I know to come to live at this home.
Thank you so much to all the staff at Hanford Court. My dad made a remarkable recovery with the care and attention he received in a professionally run care home. Hanford Court standards are exceptional, immaculately maintained, wonderful staff. Excellent facilities and activities. It was a pleasure to visit wonderful outside space. Superb rooms. Will highly recommend to everyone.
Very good high standard of facilities. Residents seem satisfied.
Very clean, spacious and light, friendly staff that are polite and willing to help. Good selection of events and activities.
While marks for staff are given, shortage of staff levels can be a problem at times. I think relations between staff and residents is very good.
I have been visiting my friend at Hanford Court regularly in the two years she has been a resident, she has been cared for with dignity and respect by all members of staff, who have come to know her individual needs, her likes and dislikes. Staff communicate with me (her deputy) in a timely and relevant manner and I am reassured that she is in a safe and caring environment.
During the last several years I have visited a number of care homes to see friends and relatives. My experience tells me The Avery is second to none. The fact that it is purpose built of course makes all the difference. The staff are very friendly and always have a smile. For the residents there is always some form of entertainment also outings to interesting places for those who are able to take part.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (1)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
- 13 Aug 2026Organiser: Hanford Court Care Home - Avery Healthcare
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Hanford Court Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.
Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.
With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.
Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.
Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.
I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.
Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.
I look forward to welcoming you to the Hanford Court care community.

Hi, I am Louise. I have worked at Hanford since 2012 and really enjoy it. It is homely, inviting, and the staff are compassionate, and some core staff have been here a very long time. The training team are excellent.

Lisa has worked for Avery for several years. She was an internal trainer. She has completed her Diploma Level 3 in Health and Social Care. Lisa is a very dedicated team member and is always willing to go above and beyond daily.

Kelly has worked with us here at Hanford Court since 2012. She is an experienced team leader. She is very friendly and helpful. Kelly has a very infectious laugh, which she shares on a daily basis. She takes pride in her daily work and her team

Mel has been the team leader on the Doulton suite since 2022. She has been in care for many years and brings much experience. She loves to complete lots of fun activities with the residents

Lisa has worked for Avery for 13 years. She started as a carer on the memory care floor and progressed to a well-being assistant, later being promoted again to a well-being lead. She loves to engage with the residents and enjoys completing fun trips, entertainment and activities.
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