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- Hanford Court Care Home - Avery Healthcare







A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.
The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).
Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in...
Care Provided by Hanford Court Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hanford Court Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Hanford Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Gemma Boot(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Visiting
- Open 24 hours
Parking
- Free parking available
Hanford Court Care Home - Avery Healthcare Reviews (80)
Hanford Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.616) out of 10, based on 16 reviews in the last 2 years.
Over all time Hanford Court Care Home - Avery Healthcare has 80 reviews.
My dad has been a resident for 6 months now. Naturally we had our concerns that dad would not settle and it was a difficult time for the family. Dad's accommodation is excellent and the care he receives is spot on. All carers are courteous to dad and consider his needs. Any issues are quickly advised to myself and I feel confident dad is being looked after in the best way possible.
thank you so much for your feedback. I shall share your positive words with the team. kind regards, Gemma, home manager
My mother has been a resident in the dementia unit here for nearly 6 months. The staff show incredible patience and genuinely understand the complexities of dementia. They treat her with total dignity, ensure she is always neatly dressed, and gently encourage her to join in with the daily music sessions, lite physical activity, craft time and broad church services. Communication with our family is excellent; the manager calls us immediately with any health updates. The home is clean, bright, and smells fresh. It brings our family immense peace of mind knowing she is safe and loved."
Thank you so much for your positive feedback, I shall share this with the team. Kind regards. Gemma, home manager
What stands out isn't the facilities or big promises - it's actually the people. The team genuinely care. They know Mum as a person, not just as a resident, and they go out of their way to make her smile, laugh and feel valued every single day. Even when she's having a difficult day, they treat her with enormous patience, kindness and warmth.
The care feels honest, down-to-earth and deeply compassionate. It's proper Stokie care - hardworking, unpretentious and full of heart. Nothing ever seems too much trouble, and it's clear the staff take real pride in looking after everyone.
Knowing Mum is somewhere she is safe, cared for and surrounded by people who genuinely enjoy spending time with her gives us enormous peace of mind. We can't thank everyone at Hanford Court enough for everything they do
thank you so much for your positive feedback. I shall share your kind words with our team. kind regards. Gemma
Dad is doing really well and we have peace of mind, that is priceless :-)
Thank you so much for your positive feedback, I shall share this with the team. kind regards. Gemma. Home manager
All of the staff have been excellent and have made him feel welcome from the start. They continue to be very caring, attentive and professional and are always on hand for a chat or to help out.
His room is comfortable and the facilities are very good. There is a wide range of activities to take part in. My Dad particularly likes the music sessions which are on several times per week.
I would definitely recommend Hanford Court if you are considering a care home.
Thank you so much for your feedback. I am glad that your dad is very happy here and I am glad that you have a positive experience with us all here at Hanford. I shall share your positive feedback with the team. thank you
A wonderful experience at Hanford Court. All the staff were pleasant, helpful, caring and would take time to help whenever assistance was needed. All the residence were catered for and encouraged to take part in any activities and mix with others. The menu each day was brilliant offering a good choice of food for all tastes. The rooms were clean, bright and plenty of room to move around. Having an ensuite was brilliant as practicable for all. Offering trips out was a bonus for the residents. Also having access to having your hair and feet done is so helpful. A lovely home for all residents, in other words home from home.
I am really glad that you had a positive experience here at Hanford Court and we really hope to see you again soon. I shall share your positive feedback with the team. thank you. kind regards Gemma , home manager
Mum enjoyed her first stay in a care home. She felt safe and secure. The staff were caring and treated Mum with dignity. Her room was comfortable and cosy with a lovely ensuite. I can highly recommend Hanford Court, and if Mum needs respite agai,n then I will have no hesitation in choosing Hanford Court.
thank you for your lovely feedback. I shall share your positive words with the team and we look forward to seeing you again soon hopefully . kind regards. Gemma. manager
Two things I would like to say:
- I was very pleased to obtain respite care for my dad at fairly short notice. Two weeks before he needed care, they managed to offer him a place
- My dad appears a lot more perky after his stay there, with the slight downside that he is more clingy to me and doesn't want to be left alone, as he clearly has had more company there
thank you for your lovely positive words, I shall share these with the team. hope to see you again in the future, really glad dad enjoyed his stay here with us. kind regards. Gemma. manager
She seemed to have really enjoyed her stay.
The whole of the management and staff couldn't have been more helpful. Really lovely home, I shall definitely use the respite care again for my mum.
thank you for your lovely feedback, I shall share this with the team. hope to see you again soon for further respite . kind regards Gemma, manager
Overall, we were happy with Mum's care.
thank you for your feedback, I shall share your comments with our staff team. I am glad that overall, you were happy with mums care here at Hanford Court
My dad was made to feel at home straight away, and he settled in his room with a lovely card, flowers and a coffee as a welcome gesture. He really enjoyed his stay on a week's respite, getting involved in some of the activities and enjoying all the delicious food on offer. All the staff were fantastic, and on departure, he was given a box of cupcakes, another lovely gesture. First class experience and a break for my mum.
thank you so much for your positive feedback and kind words. I shall share this information with the team. glad you enjoyed your experience and we hope to see you again soon
From the very first second in the front door, we were made to feel extremely welcome. Our very first impression was "wow, this is lovely." This experience continued throughout the whole of Mum's stay, 15.4.25 - 22.4.25. The atmosphere of the home is fabulous, all of the staff are dedicated to their job, and absolutely nothing is too much trouble for them. Each and every one of them goes above and beyond. Disappointed that at the moment there are no rooms available for Mum to have another stay. This just goes to show how good it is!
Thank you for your review and kind words I shall share these with the team. The manager will contact you to discuss our availability. kind regards.
My stay was excellent in every way except for the food. However, the breakfasts were good. When you're in your 80s or 90s, a pork baguette for a Sunday lunch isn't exactly palatable. I'd much prefer a roast with potatoes and vegetables. Something simple and easy to eat. I feel I'm not alone in this opinion.
thank you for your review. Sorry to hear you experienced food which you did not enjoy during your stay here at Hanford Court. We discuss the menus regularly with our residents and I shall discuss further with the chef. kind regards. manager
My Dad has been supported at Hanford for over 2 years by the team on Aynsley Unit. The care he has received has been fabulous, individualised, respectful, kind and caring. They haven't just been wonderful with Dad but have taken the time to get to know us all as a family. From walking through the door and being welcomed by the reception/admin and management team to the housekeepers, catering, maintenance and activities teams everyone is polite, chatty and makes you feel like part of the team. The care team are remarkable, compassionate, gentle and l cannot commend them highly enough for the care they give.
thank you so much for your positive feedback, i shall continue to share this with the whole team. thank you for choosing us as your care providers and i am very proud of all my team that you have had a very positive experience
Meals were substandard when no supervision was available in the serving area. My room was not serviced for 50% of my 2 week stay. I was expecting a higher standard of professionalism for £1600 per week, most staff were excellent but they faced an uphill task.
We apologise that your stay wasn't as positive as expected. Your concerns have been addressed and we appreciate your feedback and the comments which we have taken onboard. kind regards. Gemma, Manager
The staff are always pleasant and caring and professional. The facilities are second to none and it has a comfortable homely feel even though we have only been visiting for a few weeks. Would definitely recommend.
Thank you so much for your great feedback, we shall share your kind words with the team. Kind regards
I'm very happy with the care and accommodation given by all at Hanford Court Care Home.
Also, the most important person (my friend) seems very happy too.
I thought there may have been more activities going on during her stay. Mum commented she had lovely carers and the food was excellent. The rooms were a little on the dark side. Sometimes long wait for the telephone to be answered (Sundays only). Otherwise Mum and her daughter had a pleasant experience.
thank you for your feedback, we really appreciate it. We are sorry to hear that you thought there were not enough activities going on, we do review the planner at the resident's meetings monthly. I am sorry to hear that you had issues with the telephone lines on a Sunday and I shall feed this back to our reception team. kind regard. Gemma, Manager
My review covers care for my husband which is excellent. The home is clear, offers welcoming coffee and cake to visitors, staff always helpful.
Thank you for your feedback, we really appreciate it.
Nice modern property, staff very friendly building looks well looked after as do all the rooms. I felt Mum was safe and well looked after.
Thank you so much for your feedback, we really appreciate it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 January 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (1)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
- 13 Aug 2026Organiser: Hanford Court Care Home - Avery Healthcare
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Hanford Court Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.
Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.
With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.
Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.
Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.
I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.
Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.
I look forward to welcoming you to the Hanford Court care community.

Hi, I am Louise. I have worked at Hanford since 2012 and really enjoy it. It is homely, inviting, and the staff are compassionate, and some core staff have been here a very long time. The training team are excellent.

Lisa has worked for Avery for several years. She was an internal trainer. She has completed her Diploma Level 3 in Health and Social Care. Lisa is a very dedicated team member and is always willing to go above and beyond daily.

Kelly has worked with us here at Hanford Court since 2012. She is an experienced team leader. She is very friendly and helpful. Kelly has a very infectious laugh, which she shares on a daily basis. She takes pride in her daily work and her team

Mel has been the team leader on the Doulton suite since 2022. She has been in care for many years and brings much experience. She loves to complete lots of fun activities with the residents

Lisa has worked for Avery for 13 years. She started as a carer on the memory care floor and progressed to a well-being assistant, later being promoted again to a well-being lead. She loves to engage with the residents and enjoys completing fun trips, entertainment and activities.
Frequently Asked Questions about Hanford Court Care Home - Avery Healthcare
What types of Care is Hanford Court Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hanford Court Care Home - Avery Healthcare have?
There are 61 Single Rooms.
What are the Facilities & Services at Hanford Court Care Home - Avery Healthcare?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hanford Court Care Home - Avery Healthcare to the centre of Stoke-on-Trent?
3.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hanford Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Hanford Court Care Home - Avery Healthcare has an Enhanced Service -more info.