Hanford Court Care Home

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN

Hanford Court Care Home, Stoke-on-Trent, Staffordshire
Hanford Court Care Home, Stoke-on-Trent, Staffordshire
Hanford Court Care Home, Stoke-on-Trent, Staffordshire

Located in Hanford, Stoke-on-Trent, Hanford Court is a luxury retirement care home which also caters for those with dementia or who need short-term respite care.

All bedrooms are large with walk-in showers.

Residents are treated with compassion and sympathy and good humour.

Involvement with the local community means plenty of visits as well as connections with young people. Afternoon cinema matinées are popular as are the visiting entertainers.

Family and friends are urged to visit and join in with steering the life of the home and residents are encouraged to help the chef and kitchen team with the planning of meals.

Group: Avery Healthcare Group

Person in charge: Nina Khan (Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Weekly Charges Guide: Personal Care Single from £950 (These prices are only a guideline, please contact Hanford Court Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Hanford Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open 24 hours

Parking:

Free parking available

Latest Care Quality Commission* Report on Hanford Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Hanford Court Care Home has a Review Score of 8.9 (8.897)

The Review Score of 8.9 (maximum of 10) for Hanford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Hanford Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for Hanford Court Care Home is calculated as follows: ( (190 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 226 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.078 Points relating to the number of positive Reviews for Hanford Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.2 Target = 0.328

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hanford Court Care Home?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hanford Court Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The staff were very friendly and accommodating. The home is well presented and food is excellent quality. I was pleased to see my uncle was so well taken care of.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I would like to thank all the staff at Hanford Court Stoke on Trent.
In particular, those staff on the Doulton floor for the care given to my dad in the past 3 years.
They have given excellent care beyond expectations and also the kindness and resources shown to us in the last few weeks of care. Congratulations to the deputy manager on her promotion top manager, well deserved.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother must be one of the most challenging residents that Avery have ever had to deal with because of his age and complex needs, but in the six years that he has been with you, all I have witnessed is that he ahs been treated with dignity, compassion and a level of care that I cannot envisage anyone else being able to deliver.

To be able to go to bed at night knowing he is safe and secure is something I will be eternally grateful for.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we were looking for a respite bed for my 92-year-old mother on her discharge from hospital we visited some truly dreadful places. We were lucky to find Hanford court which is always clean, smells nice and is staffed by a whole team of kind and friendly people. The food is always good. Mum has a nice big room with her own en-suite facilities and is kept warm, clean and comfortable. Staff even take residents for the occasional pub lunch and hairdressers come regularly. What's not to like?

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment of arriving staff were helpful and pleasant. The care home is always clean and refreshments for visitors are always stocked. The activities for the residents are great especially the dancing. The price of the care home is rather expensive, however, you know that your family member is well looked after with fantastic amenities ground them.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been a resident at Hanford Court Care Home for 2 1/2 years and I could not be more impressed with the care he has received. He is always kept clean and well cared for and the staff are particularly attentive to the complex health needs. There is always a relaxed and happy atmosphere at this home and the standards of care are of the highest order.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Since dad has been in Hanford Court Care Home we have never worried that he was anything but perfectly happy and at home in a warm caring environment. Top marks Hanford Court.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent standard of care and facilities including cleanliness.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot say enough about 'Hanford Court Care Home'. Everyone, from the carers, administration staff, catering staff and the recreation and leisure team are fantastic. Management of the home is excellent. My mother has settled in very well these last 12 months and her whole dementia has changed for the better. she is her 'old' self - I have my mum back. I don't know what we would do without 'Hanford Court Care Home'.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is treated with respect and love. A nominated carer spends one to one time with him and he is always clean and tidy. The accommodation is always spotless and smells fresh. Visitors are made to feel welcome and there are areas to socialise and spent time together, such as a coffee lounge, garden and plenty of entertainment is arranged if wanted.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Hanford Court since it opened. We are very pleased with the care she is receiving on Floor 2. Any problems, they phone and keep me informed. She always looks very good in her clothes, her hair and nails. Wish housekeeping could look after flowers and plants better.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always polite and caring. The staff appear to put themselves out to acknowledge the client relatives and other visitors making visiting times very pleasant. I would not hesitate to encourage anyone I know to come to live at this home.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Thank you so much to all the staff at Hanford Court. My dad made a remarkable recovery with the care and attention he received in a professionally run care home. Hanford Court standards are exceptional, immaculately maintained, wonderful staff. Excellent facilities and activities. It was a pleasure to visit wonderful outside space. Superb rooms. Will highly recommend to everyone.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean, spacious and light, friendly staff that are polite and willing to help. Good selection of events and activities.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good high standard of facilities. Residents seem satisfied.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The best care home in the city. Five stars.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

While marks for staff are given, shortage of staff levels can be a problem at times. I think relations between staff and residents is very good.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have been visiting my friend at Hanford Court regularly in the two years she has been a resident, she has been cared for with dignity and respect by all members of staff, who have come to know her individual needs, her likes and dislikes. Staff communicate with me (her deputy) in a timely and relevant manner and I am reassured that she is in a safe and caring environment.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During the last several years I have visited a number of care homes to see friends and relatives. My experience tells me The Avery is second to none. The fact that it is purpose built of course makes all the difference. The staff are very friendly and always have a smile. For the residents there is always some form of entertainment also outings to interesting places for those who are able to take part.

How likely would you be to recommend Hanford Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Hanford Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hanford Court Care Home