Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
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9.7 71 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Boot (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Open 24 hours

Parking

  • Free parking available

Hanford Court Care Home - Avery Healthcare Reviews (71)

9.7

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.680) out of 10, based on 15 reviews in the last 2 years.
Over all time Hanford Court Care Home - Avery Healthcare has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hanford Court Care Home - Avery Healthcare
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Total of 71, showing 1-20
Review from Lyndon H (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was made to feel at home straight away, and he settled in his room with a lovely card, flowers and a coffee as a welcome gesture. He really enjoyed his stay on a week's respite, getting involved in some of the activities and enjoying all the delicious food on offer. All the staff were fantastic,
and on departure, he was given a box of cupcakes, another lovely gesture. First class experience and a break for my mum.
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

thank you so much for your positive feedback and kind words. I shall share this information with the team. glad you enjoyed your experience and we hope to see you again soon

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Review from D M (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service from start to finish. We will use it again for respite and when the time is right, full time residential care. Thank you!
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

thank you so much for your positive feedback, I shall share this with the team. Hope to see you again for further respite care

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Review from Linda P (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first second in the front door, we were made to feel extremely welcome. Our very first impression was "wow, this is lovely." This experience continued throughout the whole of Mum's stay, 15.4.25 - 22.4.25. The atmosphere of the home is fabulous, all of the staff are dedicated to their
job, and absolutely nothing is too much trouble for them. Each and every one of them goes above and beyond. Disappointed that at the moment there are no rooms available for Mum to have another stay. This just goes to show how good it is!
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your review and kind words I shall share these with the team. The manager will contact you to discuss our availability. kind regards.

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Review from R G (Respite Resident) assisted by family/friend published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay was excellent in every way except for the food. However, the breakfasts were good. When you're in your 80s or 90s, a pork baguette for a Sunday lunch isn't exactly palatable. I'd much prefer a roast with potatoes and vegetables. Something simple and easy to eat. I feel I'm not alone in this
opinion.
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

thank you for your review. Sorry to hear you experienced food which you did not enjoy during your stay here at Hanford Court. We discuss the menus regularly with our residents and I shall discuss further with the chef. kind regards. manager

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Review from Annie B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been supported at Hanford for over 2 years by the team on Aynsley Unit. The care he has received has been fabulous, individualised, respectful, kind and caring. They haven't just been wonderful with Dad but have taken the time to get to know us all as a family. From walking through the door
and being welcomed by the reception/admin and management team to the housekeepers, catering, maintenance and activities teams everyone is polite, chatty and makes you feel like part of the team. The care team are remarkable, compassionate, gentle and l cannot commend them highly enough for the care they give.
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

thank you so much for your positive feedback, i shall continue to share this with the whole team. thank you for choosing us as your care providers and i am very proud of all my team that you have had a very positive experience

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Review from G B (Respite Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Please note that the following observations have already been advised to local management. Some inexperienced members of staff entering bedrooms unannounced. Some staff have poor understanding of English, yet talking with residents partially deaf! More training and supervision is required for these
people who put an extra burden on the regular staff.
Meals were substandard when no supervision was available in the serving area. My room was not serviced for 50% of my 2 week stay. I was expecting a higher standard of professionalism for £1600 per week, most staff were excellent but they faced an uphill task.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

We apologise that your stay wasn't as positive as expected. Your concerns have been addressed and we appreciate your feedback and the comments which we have taken onboard. kind regards. Gemma, Manager

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Review from Lee F (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and caring and professional. The facilities are second to none and it has a comfortable homely feel even though we have only been visiting for a few weeks. Would definitely recommend.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you so much for your great feedback, we shall share your kind words with the team. Kind regards

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Review from G C (Friend of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I pop in most weeks and found the reception staff along with the rest of the care staff friendly and welcoming,
I'm very happy with the care and accommodation given by all at Hanford Court Care Home.
Also, the most important person (my friend) seems very happy too.
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Review from H C (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I thought there may have been more activities going on during her stay. Mum commented she had lovely carers and the food was excellent. The rooms were a little on the dark side. Sometimes long wait for the telephone to be answered (Sundays only). Otherwise Mum and her daughter had a pleasant experience.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

thank you for your feedback, we really appreciate it. We are sorry to hear that you thought there were not enough activities going on, we do review the planner at the resident's meetings monthly. I am sorry to hear that you had issues with the telephone lines on a Sunday and I shall feed this back to our reception team. kind regard. Gemma, Manager

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Review from M M (Wife of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review covers care for my husband which is excellent. The home is clear, offers welcoming coffee and cake to visitors, staff always helpful.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback, we really appreciate it.

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Review from A L (Son of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice modern property, staff very friendly building looks well looked after as do all the rooms. I felt Mum was safe and well looked after.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you so much for your feedback, we really appreciate it.

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Review from J P (Brother of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and the general appearance of the internal surroundings is very pleasant. The patient has to have a riser and lowering bed but we don't think it is up to a good standard. It is not a comfortable mattress.
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback, the rising beds do require a specific mattress. However, if you wish to discuss this further with me, please feel free to contact me.

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Review from Chris H (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's only been there since November. She settled very well. I didn't think she would. From day one the staff and management have remembered her name! So smart and friendly, so far all good. Mum couldn't be in a better place. Thank you!
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your lovely feedback and we really appreciate it

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Review from Lynsey C (Granddaughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care my grandad has/is receiving at Hanford Court, after him initially being very apprehensive about moving he is now integrating into daily life and has improved greatly from when he first moved. All the staff treat him as an individual and family are kept up to date with any information.
We all know he is in safe hands.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your kind words and great feedback, we really appreciate it.

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Review from Tony P (Respite Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words are not enough to express our sincere gratitude for the kindness and wonderful support given to my wife and me whilst staying at Hanford Court Care Home. We received safe dementia care for my wife whilst I required professional convalescent/rehabilitation care following a hip operation (be it
we resided in separate rooms and on separate floors). The attentive staff make one feel very welcome, and supportive and take pride to ensure your stay here is happy and memorable. We would have no hesitation recommending Hanford Court to any prospective guests. First-class care throughout!
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Review from J B (Daughter of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are extremely satisfied with our mum's care at Hanford Court. The internal and external surroundings are very pleasant and well maintained and the staff work very hard to provide a homely atmosphere with many varied activities. Mum has made many friends and is always telling us how happy
she is - it gives us great peace of mind. A big thank you to all staff!
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback and kind words. We really appreciate you taking the time to complete a review.

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Review from Pauline B (Sister of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since joining the care home, my sister has thrived. She enjoys the company of the other charming residents on her floor and agrees that all the staff are really caring and wonderful.
As a visitor, I always feel welcome and at home and I know that my sister's needs are met 100%.
Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you so much for your feedback, we really appreciate your kind words.

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Review from P T (Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As a resident from April 2022, it has taken me until recently to adjust to my change of lifestyle. I am reconciled and understand how my life will be. The tick box is largely a waste of time for example staff range from excellent through to poor, willing to do the least they need to. Under facilities,
a personal plus would be a simple gym but I realise this would be difficult to supervise. As requested I have marked every box of the course assessment.
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Review from Gaynor M (Niece of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has only been a resident for a few months but staff are helping her to 'settle in' and encouraging her to join in activities.
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to complete a review and your feedback, we appreciate it.

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Review from A S (Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay, carers and all staff were excellent and welcoming. My room was spacious and very well equipped. A beautiful dining room and communal areas. Enjoyed the quiet, secluded gardens. My only slight complaint was the service of food at meals time and I regularly had luke warm hot meals.
Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

We are glad you enjoyed your stay. While you were here you did address the meals with the manager who tried to rectify your concerns immediately. We have continued to monitor the service to ensure this does not happen in the future. Hope to see you again soon.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 178 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Gemma

Gemma Boot

Job Title: Home Manager Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.

Frequently Asked Questions about Hanford Court Care Home - Avery Healthcare

What types of Care is Hanford Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hanford Court Care Home - Avery Healthcare have?

There are 61 Single Rooms.

What are the Facilities & Services at Hanford Court Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hanford Court Care Home - Avery Healthcare to the centre of Stoke-on-Trent?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hanford Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Hanford Court Care Home - Avery Healthcare has an Enhanced Service - more info.