Herries Lodge

2 Teynham Road, Sheffield S5 8TT

Anchor’s Herries Lodge, in Sheffield, is a purpose-built home supporting up to 47 older people to live a comfortable lifestyle, as well as specialising in dementia care. A contemporary and modern care home, Herries Lodge offers en-suite rooms with a TV, DVD player and mini fridge, and a range of facilities including a hair salon and a bar area.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor was named Best Care Home Operator at the Care Awards in 2015. They are one of England’s largest provider of housing and care for those over 55 years of age and have more than years’ experience as a not-for-profit provider of services to older people. Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Sarah Burley (Home Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Herries Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Herries Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Herries Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.383 for Herries Lodge is calculated as follows: ( (70 Excellents x 5) + (33 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 120 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.176 Points relating to the number of positive Reviews for Herries Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9.4 Target = 0.426

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Herries Lodge has a Review Score of 8.6 (8.559) from 10 Reviews


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Herries Lodge?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Herries Lodge

  • Daughter of Resident/Service User
    5
  • Cousin of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

Excellent.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

The care at Herries Lodge is first class and we could never thank the staff enough for the exemplary care they give to our relative.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   5 out of 5

Your home is very good in many ways, but could be better in some ways.
Such as there seems to be no activities for stimulative response to your residents. Also no environment in the home on any of the days I've visited. For the fees you don't provide anything but basic provisions. Such as nails, hands and feet unless it is extra. Also, hairdressing unless paid for extra.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   3.8 out of 5

Adrian Handley, Community Partnership Manager at Herries Lodge responded to this review on 14 Feb 2018:

Thank you for taking the time to provide feedback on Herries Lodge, we are pleased you feel our home is very good in many ways. We endeavour to provide a range of activities for our residents and plan these based on their requests and feedback.

We also look to regularly update our home and at Herries Lodge we currently have a themed pub area as well as quiet lounges which residents can enjoy. Care home fees vary from provider to provider and from location to location, at Anchor we offer care home residents an array of different services and are proud to always be transparent about our care home fees. We work hard to ensure all residents are made fully aware of what our weekly charges include and what services will need to be paid for separately before they chose to live with us.

The staff at Herries Lodge are excellent, well-motivated and kind. They are generous with their time and keep a careful eye on residents in terms of their health. I am always contacted if they have any concerns about my mother. The only criticism is that there are not many activities for residents. They watch TV and sleep. They don't go into the garden.

How likely would you be to recommend Herries Lodge? Likely

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Average Rating:   3.8 out of 5

I visited Herries Lodge to visit my cousin.
She moved into the care home three weeks ago and I was very impressed.
The home is spotless and has no urine smell at all.
The staff I met were all open and everyone seemed relaxed and comfortable.
Her room was beautiful and we were able to take some of her own memorabilia, her TV etc and it was pap tested by a very nice chap.
All in all, it is the nicest care home I've ever visited.
The food is excellent and we her family are confident she is being very well cared for.
The place to me is excellent.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   5 out of 5

Herries Lodge provided a very secure and caring environment for my mum in the last years of her life. Although her dementia progressed, staff always treated her with dignity, respect and as an individual. Her room was spacious and nicely decorated and it was a pleasure to visit.

The home took care through extra services such as hairdressing to help mum feel positive about herself when we visited we were always made welcome as a family and staff took care to keep us updated with the information we needed. I'm very grateful to all the carers who looked after my mum in challenging times.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   5 out of 5

On the whole, I was very satisfied with the care my mum received. She enjoyed her stay at Herries Lodge (almost 2 years). She was well cared for, kept clean and towards the end she was kept comfortable. Initially, she enjoyed the company of the other residents and staff.
My two main concerns were poor quality food (although mum had a poor appetitie so I think she wouldn't have enjoyed anything). Secondly, I do think there should have been more activities and also more entertinament.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   3.3 out of 5

A bright, modern care home, with en-suite rooms and a fridge in all rooms.
Very friendly staff ad easily approachable.
A good size garden with gazebos and benches.
Individual care books can be looked at at any time.
More activities for every day would be better i.e dominoes, jigsaws etc.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   4.2 out of 5

I have been in Herries Lodge for 5 years in April and have been really happy in the care home. I find the staff very helpful and sociable and have catered for my every need. I have got peace of mind because there is always someone on hand to help me whatever my needs are.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   4 out of 5

The home took care of my brother from August. He had dementia. He loved the home from the minute he arrived. It's lovely and airy, wide corridors, no smell of urine which was prevalent in most other places. There's a cinema room, a coffee bar. It's wonderful, however, the most important element was the staff. I have used other care homes for elderly relatives, but never known such wonderful, caring staff. They are fantastic. I cannot recommend them too highly.

How likely would you be to recommend Herries Lodge? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 16 May 2018

We currently have two vacancies for care. Please contact Herries Lodge directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

September 2016

CQC rated Good in October 2016

Recipient: Herries Lodge

Date: Wednesday 07 Sep 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Herries Lodge