Barchester Oak Grange Care Home

Mollington Grange, Parkgate Road, Mollington, Chester CH1 6NP

Barchester Oak Grange Care Home, Chester, Cheshire
Barchester Oak Grange Care Home, Chester, Cheshire
Barchester Oak Grange Care Home, Chester, Cheshire

Oak Grange Care HomeĀ is designed to deliver first class quality residential and nursing care to older people, including those living with dementia.

The home opened in May 2012 and features 70 en-suite bedrooms finished to an exceptional standard. Together with professional care provision, Oak Grange has been designed to suit a satisfying lifestyle, with numerous leisure facilities contributing to the activities that residents can enjoy, including landscaped sensory gardens, a beauty salon, coffee bistro and on-site cinema.

An advanced Memory Lane Community helps those diagnosed with dementia to reminisce, with walkways and activity kitchens also tailored towards the challenges of memory loss.

Group: Barchester Healthcare Ltd

Person in charge: Carol Curtis (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Oak Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.8 Barchester Oak Grange Care Home has a Review Score of 8.8 (8.832)

The Review Score of 8.8 (maximum of 10) for Barchester Oak Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Barchester Oak Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.475 for Barchester Oak Grange Care Home is calculated as follows: ( (64 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 120 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.357 Points relating to the number of positive Reviews for Barchester Oak Grange Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Oak Grange Care Home?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Oak Grange Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Kindness, care and understanding shown to the residents and their relatives, on an individual basis.

A warm welcome awaits you at Oak Grange. A happy family atmosphere. Thank you everyone!

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here and always have been. I am getting old now and don't seem to attend everything like I used to do.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My other is cared for in an appropriate kind, caring and dignified fashion. ( seen by family members)
Mum has late stage of dementia and her behaviour can be a bit challenging, especially regarding personal hygiene! Knowing the person helps. Mum now accepts help/assistance with drinks and meals. Sadly there seems to be a high turnover of care staff and this is not ideal, as residents relate well to regular staff i.e continuity and understanding particular needs.
Housekeeping can an issue on occasions. However, much needs doing regularly and a lot is expected.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carol Curtis, General Manager at Barchester Oak Grange Care Home responded to this review on 04 Aug 2017:

Thank you for your review and comments. It is nice to hear that you feel your mother is cared for so well. We have recently recruited a number of experienced staff, to compliment the team that we have in both Care and Housekeeping, to enhance the quality in these departments.

I visit my friend. I find the home like a small hotel and the staff are very friendly and caring and are very attentive to the residents.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Curtis, General manager at Barchester Oak Grange Care Home responded to this review on 04 Aug 2017:

Thank you for your review and the positive comments made about Oak Grange. We endeavour to deliver a personal and family orientated atmosphere and through your comments, we are succeeding.

Dad has been welcomed by all staff and residents. He feels comfortable and safe, which to the family is a great relief. He is eating well and enjoys the great variety of food. Mum has been having lunch with dad and is enjoying their time together in a nice environment. All the staff are caring and considerate.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carol Curtis, General manager at Barchester Oak Grange Care Home responded to this review on 04 Aug 2017:

Thank you for your review. We are pleased that you are happy with us helping your parents to continue to enjoy their times together.

My sister was diagnosed with terminal cancer in May 2015 and as she has no family nearby and could not cope with just carers, she moved into Oak Grange, she has put on two stone in weight and has been extremely well looked after. In October she was told of a misdiagnosis and has never had cancer! The fees are very high, considering she has not made use of the carers for several months, but we have regarded this as a period of convalescence and she is now much better. She is just purchased an apartment in a retirement living block in Chester.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Oak Grange is a really good home - and seems well run.

Compared to many homes that I have seen, it is clearly at the top end of the market in terms of facilities, cleanliness, and activities, etc. The staff are also caring and attentive. They treat mum in a genuinely friendly and caring way.

If every home was like this, there would be few concerns about how care homes for the elderly are run, although the charges reflect the quality of facilities and general level of care.

Sometimes I wonder if formal reviews/care plans for Mum involve other family members enough - but I when I have raised concerns any issues have been resolved to my satisfaction.

How likely would you be to recommend Barchester Oak Grange Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Comfortable, attentive, food available, staff good, bed hard, no electric blanket therefore cold. Not interested in activities.

How likely would you be to recommend Barchester Oak Grange Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The design of the building is excellent, bright airy with large rooms. Rooms are well decorated, all with patio doors. Lovely back garden which is sunny and private dining rooms allow clients to have their own table, which look out onto the garden.

How likely would you be to recommend Barchester Oak Grange Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum is very happy at Oak Grange and has been from day one. Oak Grange is always clean and the staff always attentive, helpful and kind. I have recommended this home to other people and felt confident that Oakg range would provide reassurance for them, at what can be a difficult time.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Carol

Carol Curtis

Job Title: General Manager

Description:

I am the general manager at the home and my role is to manage all daily operations within the home and ensure that residents experience exceptional service and person-centred care. The well being and care of my residents is my top priority and I am happy to discuss any matters with families and residents at any time!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Oak Grange Care Home