We have nothing but the highest praise for all the staff in this lovely home
Anne L (Daughter-in-law of Resident)
The staff was very kind, helpful and always trying to make you feel at home
Diego V (Resident)
A warm welcome awaits you at Oak Grange. A happy family atmosphere. Thank you everyone
S G (Wife of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Oak Grange Care Home to find out the exact price for your requirements.
By appointment
Off road private car park adjacent to the home, level access for wheelchair and disability
Barchester Oak Grange Care Home has a Review Score of 9.5 (9.532) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oak Grange Care Home has 83 reviews.
Review from R M (Daughter of Resident) published on 6 February 2025
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Reply from Barchester Oak Grange Care Home, The Feedback Team at Barchester Oak Grange Care Home
Hi, thanks your review and for your high praise about our staff team, this has been shared with the home team. We would like to reassure you and your mother that our staffing levels are met throughout the home, 7 days a week. Your ratings in some areas are lower than expected and we would really like to understand further what we can do better, please do reach out to the Manager of the home, who is happy to support. Kind regards, Barchesters Customer Feedback Team.
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Review from Ed E (Son-in-law of Resident) published on 9 October 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your kind words, it is a pleasure caring for your mother-in-law. I will pass on your lovely feedback to the team.
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Review from S M (Daughter of Resident) published on 26 September 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your kind words, it has been a pleasure caring for your mum. I will pass on your lovely feedback to the team.
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Review from J K (Friend of Resident) published on 26 September 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your kind words, it is a pleasure caring for your friend, we hope to see you both again in the future. I will pass on your lovely feedback to the team.
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Review from Timothy B (Partner of Resident) published on 16 September 2024
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Reply from Sarah Butler, Senior General Manager at Barchester Oak Grange Care Home
Thank you so much for taking the time to review our care home, and I am pleased to hear your wonderful comments, I will certainly pass these on to the team who work hard every single day to provide the highest quality of care and standards for our residents and their families.
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Review from Christine T (Daughter of Resident) published on 9 September 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you so much for your lovely feedback, it has been a pleasure to care for Mum over the last 2 years and it is lovely to chat with you both when you visit and sit in the Bistro together. I will pass your comments on to the staff.
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Review from J E (Daughter of Resident) published on 2 September 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you so much for your kind words. It's our pleasure to care for your loved one and your lovely feedback is greatly appreciated by all the staff.
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Review from Margaret F (Sister of Resident) published on 6 August 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your kind words and positive feedback. It is a pleasure to have your brother living here with us at Oak Grange.
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Review from Jane C (Daughter of Resident) published on 5 August 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for taking the time to provide a review, I will ensure that your lovely words and feedback are passed to the team, it is our pleasure to be able to support both your mum and yourself through this difficult time.
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Review from Elizabeth S (Daughter of Resident) published on 26 July 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your review and comments, we appreciate you taking the time to share your feedback. It was a real pleasure being able to care for your Mum and to able to support her during her final few months. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents
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Review from Jonathan H (Son of Resident) published on 21 June 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
We are all very sad when your Mum passed away as she was a wonderful person who brightened the lives of those who had the pleasure of knowing her. It was truly a privilege to care for her and be able to support both your Mum and you during her journey and especially her final days. Thank you for taking the time to provide feedback and I will ensure that your lovely comments are passed to the team and in particular to the Community Manager.
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Review from L Y (Friend of Resident) published on 30 April 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your feedback, it has been a real pleasure to support your friend in moving back to the UK and to share his journey. We have loved learning about his career and lifelong passion and being able to enjoy this with him and our other residents. We look forward to you visiting us and your friend again soon and sharing many more memories together.
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Review from J W (Daughter of Resident) published on 9 April 2024
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Reply from Sarah Butler, GM at Barchester Oak Grange Care Home
Thank you for your lovely review and comments, we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.
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Review from J W (Son of Resident) published on 25 October 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home
Thank you for your lovely review and comments, we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.
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Review from Hilary K (Wife of Resident) published on 16 October 2023
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Reply from Feedback Team, The Feedback Team at Barchester Oak Grange Care Home
Thank you for taking the time to write us a review following your experience with our Oak Grange Care Home. We are really sorry to receive this feedback. Our teams really want to support you with your husband’s items that you let us know were missing. We’re just waiting for some further documents from you so we can support with this, so please do respond to our latest email when you can. We would also really like to discuss the other concerns you have mentioned here, as they haven’t been brought to our attention before. Please contact our team again on feedback@barchester.com if you’d like to be supported on your new concerns, and also provide the information we need so we can help as soon as possible. Kind Regards, Customer Feedback Team
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Review from Anne M (Daughter of Resident) published on 29 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Eva M (Wife of Resident) published on 29 September 2023
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lorraine M (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Win R (Sister of Resident) published on 22 September 2023
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Kate R (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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The Review Score of 9.5 (9.532) out of 10 for Barchester Oak Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.532 for Barchester Oak Grange Care Home is calculated as follows: ( (162 Excellents x 5) + (60 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 248 Ratings = 4.532
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Oak Grange Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2023
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Job Title: Senior General Manager
Joined: 2013
Hi, my name is Sarah and I am the Senior General Manager here at Oak Grange.
Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.
I qualified as a General Nurse in 2010 starting my career in the NHS before moving to the private sector in 2012, where I have worked my way to Unit Manager and eventually General Manager.
I have 10 years of experience working with older persons and those living with Dementia and am passionate about ensuring all of our Residents receive the best possible care and experience
We look forward to welcoming you to Oak Grange.
Job Title: Deputy Home Manager
Joined: 2017
Hi, my name is Ali and I am the Deputy Home Manager here at Oak Grange.
I bring to the team many years of experience ensuring high standards of care are delivered to our Residents. We work together as a team and I work closely with the home's General Manager.
Please come and visit us and see what Oak Grange has to offer.
Job Title: Head Chef
Joined: 2020
Hi there, I'm Simon and I am the Head Chef.
I have worked at Oak Grange since 2020, my team provide a high standard of cuisine for our Residents and believe mealtimes are a special time for our Residents to socialise and have some fun.
I enjoy talking to the Residents every day to ensure I am up to date with their preferences.
Job Title: Lead Activities Co-ordinator
Joined: 2023
Hi, My name is Roni and I am the Lead Activities coordinator here at Oak Grange. The well-being and happiness of each Resident are at the forefront of everything we do, and I am committed to upholding these values as your Activities Co-ordinator.
Having worked in various care settings and possessing a passion for enhancing the lives of older adults, I bring a wealth of experience and creativity to the role. My primary objective is to create a vibrant and engaging activities programme that caters to the unique interests, abilities and preferences of each Resident.
Together, we will embark on a journey of discovery, enjoyment and companionship. From engaging social events and group outings to stimulating cognitive exercises and creative pursuits, our goal is to ensure that there is always something for everyone to look forward to.
Furthermore, I am here not only as an Activities coordinator but also as a friend and confidant, I encourage open communication, suggestions, and feedback from each Resident and their families.
Job Title: Administration Assistant
Joined: 2022
Hello, my name is Becca and I am the Administration Assistant at Oak Grange, I will likely be one of the first faces you see when you arrive at the home and you’ll always receive a cheery smile and a warm welcome.
I have been part of the team since 2022 when I joined as a part-time General Assistant whilst studying my A Levels. I have worked in most departments so have knowledge from all perspectives and I am able to share this with potential families/residents when they visit.
In September 2023 I was delighted to be appointed as Admin Assistant and the opportunity to continue my education in Business Studies, NVQ Level 3. I feel valued and part of the team and love that I can grow and develop in such a wonderful nurturing environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Oak Grange Care Home to verify any information. View our terms and conditions. Barchester Oak Grange Care Home has an Enhanced Service - more info.