Barchester Oak Grange Care Home

Mollington Grange, Parkgate Road, Mollington, Chester CH1 6NP

Oak Grange Care Home is designed to deliver first class quality residential and nursing care to older people, including those living with dementia.

The home opened in May 2012 and features 70 en-suite bedrooms finished to an exceptional standard. Together with professional care provision, Oak Grange has been designed to suit a satisfying lifestyle, with numerous leisure facilities contributing to the activities that residents can enjoy, including landscaped sensory gardens, a beauty salon, coffee bistro and on-site cinema.

An advanced Memory Lane Community helps those diagnosed with dementia to reminisce, with walkways and activity kitchens also tailored towards the challenges of memory loss.

Group: Barchester Healthcare Ltd

Person in charge: Carol Curtis (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Oak Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Barchester Oak Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Barchester Oak Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.403 for Barchester Oak Grange Care Home is calculated as follows: ( (121 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 201 Ratings = 4.403

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Barchester Oak Grange Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Barchester Oak Grange Care Home has a Review Score of 9.1 (9.117) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Oak Grange Care Home?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Barchester Oak Grange Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Very friendly and helpful staff who show genuine care to the guests. The home is well run and efficient. Furnishings and decor of the rooms and general area is excellent and modern. Food is of a high quality, nutritious and plentiful. This is the best care home we have visited.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

The kindness and caring nature of all the staff are to be applauded. They all treated my dad well and allowed his dignity to be maintained in extremely trying circumstances. I can't thank them enough for making his last days bearable. They are all extremely lovely and considerate of all his family. Oak Grange is to be highly recommended.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband was treated with kindness and respect and efficient care. His visitors were also greeted courteously. The home was clean and welcoming and attractive. The bistro was a pleasant place to relax with a cup of tea or other refreshments.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Carol Curtis, GM at Barchester Oak Grange Care Home responded to this review on 18 Apr 2018:

Thank you very much for this review. We always try to deliver the highest quality possible for residents and visitor.

The care provided has been 5*. The support, cleanliness, food and drink excellent. The carers have all been very attentive/caring and lovely. We would definitely recommend this home.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad moved to Oak Grange Care Home having lost my mum and becoming nearly blind and was made to feel straight at home. The staff caring for him with kind and loving care. He had a lovely sunny room which he was able to make his own which was well maintained. He had patio doors onto a sunny patio and was able to sit outside. The food was excellent he loved walking along to the restaurants three times a day for his meals (all on the flat). Coffee and tea were regularly brought to his room and he could walk up to the bistro to entertain or just sit and read the paper with a coffee. The staff were lovely, caring and kind, creating a home from home environment. The entertainments were amazing and gave him a lot of fun and laughter during the last years of his life. He was very happy at Oak Grange and we will forever be grateful to the wonderful staff.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

We were not very pleased with the level of care that my father received whilst in the home, some staff were very good but others were poor. We raised a number of concerns with the management but we felt that they were not treated seriously. We are still awaiting a report on the last serious incident that occurred in September 2016.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Unlikely

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Average Rating:   2.3 out of 5

Mid-November my husband was taken to the Grange care home to give me some respite.
He suffered from Dementia and had a leg bag and catheter.
When visiting there was a strong smell of urine and his other visitor and I reported that he had a urinary infection.
This was dismissed by the staff.
He became more confused.
He wasn't always shaved or dressed and his clothes were often the wrong way round.
He sometimes had no socks on and nobody checked this.
We mentioned that he obviously had an infection but this was denied.
I collected him to take him home and he again had no socks and jumper back to front. Snow was outside!!
He has now become very ill and is in hospital.
Not enough care was given.
What did I pay £3000 for!!

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Unlikely

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Average Rating:   2.8 out of 5

Kindness, care and understanding shown to the residents and their relatives, on an individual basis.

A warm welcome awaits you at Oak Grange. A happy family atmosphere. Thank you everyone!

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here and always have been. I am getting old now and don't seem to attend everything like I used to do.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

My other is cared for in an appropriate kind, caring and dignified fashion. ( seen by family members)
Mum has late stage of dementia and her behaviour can be a bit challenging, especially regarding personal hygiene! Knowing the person helps. Mum now accepts help/assistance with drinks and meals. Sadly there seems to be a high turnover of care staff and this is not ideal, as residents relate well to regular staff i.e continuity and understanding particular needs.
Housekeeping can an issue on occasions. However, much needs doing regularly and a lot is expected.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Carol Curtis, General Manager at Barchester Oak Grange Care Home responded to this review on 04 Aug 2017:

Thank you for your review and comments. It is nice to hear that you feel your mother is cared for so well. We have recently recruited a number of experienced staff, to compliment the team that we have in both Care and Housekeeping, to enhance the quality in these departments.

I visit my friend. I find the home like a small hotel and the staff are very friendly and caring and are very attentive to the residents.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Carol Curtis, General manager at Barchester Oak Grange Care Home responded to this review on 04 Aug 2017:

Thank you for your review and the positive comments made about Oak Grange. We endeavour to deliver a personal and family orientated atmosphere and through your comments, we are succeeding.

Dad has been welcomed by all staff and residents. He feels comfortable and safe, which to the family is a great relief. He is eating well and enjoys the great variety of food. Mum has been having lunch with dad and is enjoying their time together in a nice environment. All the staff are caring and considerate.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Carol Curtis, General manager at Barchester Oak Grange Care Home responded to this review on 04 Aug 2017:

Thank you for your review. We are pleased that you are happy with us helping your parents to continue to enjoy their times together.

My sister was diagnosed with terminal cancer in May 2015 and as she has no family nearby and could not cope with just carers, she moved into Oak Grange, she has put on two stone in weight and has been extremely well looked after. In October she was told of a misdiagnosis and has never had cancer! The fees are very high, considering she has not made use of the carers for several months, but we have regarded this as a period of convalescence and she is now much better. She is just purchased an apartment in a retirement living block in Chester.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Oak Grange is a really good home - and seems well run.

Compared to many homes that I have seen, it is clearly at the top end of the market in terms of facilities, cleanliness, and activities, etc. The staff are also caring and attentive. They treat mum in a genuinely friendly and caring way.

If every home was like this, there would be few concerns about how care homes for the elderly are run, although the charges reflect the quality of facilities and general level of care.

Sometimes I wonder if formal reviews/care plans for Mum involve other family members enough - but I when I have raised concerns any issues have been resolved to my satisfaction.

How likely would you be to recommend Barchester Oak Grange Care Home? Likely

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Average Rating:   4.8 out of 5

Comfortable, attentive, food available, staff good, bed hard, no electric blanket therefore cold. Not interested in activities.

How likely would you be to recommend Barchester Oak Grange Care Home? Likely

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Average Rating:   3.9 out of 5

The design of the building is excellent, bright airy with large rooms. Rooms are well decorated, all with patio doors. Lovely back garden which is sunny and private dining rooms allow clients to have their own table, which look out onto the garden.

How likely would you be to recommend Barchester Oak Grange Care Home? Likely

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Average Rating:   3.9 out of 5

Mum is very happy at Oak Grange and has been from day one. Oak Grange is always clean and the staff always attentive, helpful and kind. I have recommended this home to other people and felt confident that Oakg range would provide reassurance for them, at what can be a difficult time.

How likely would you be to recommend Barchester Oak Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Carol

Carol Curtis

Job Title: General Manager

Description:

I am the general manager at the home and my role is to manage all daily operations within the home and ensure that residents experience exceptional service and person-centred care. The well being and care of my residents is my top priority and I am happy to discuss any matters with families and residents at any time!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Oak Grange Care Home