Felbury House Residential Care Home

Felday Road, Holmbury St Mary, Dorking RH5 6NL

Felbury House Residential Care Home, Dorking, Surrey
Felbury House Residential Care Home, Dorking, Surrey
Felbury House Residential Care Home, Dorking, Surrey

Felbury House Residential Care Home is a luxury 2012 development, designed to suit comfortable daily living for those with care needs and the practice of skilled healthcare where it is needed.

Spacious suites and studio apartments are available for long-term residential needs and also for temporary respite, with the scenic surroundings of the picturesque Surrey hills an ideal location for individuals to achieve relaxation.

Group: Greys Care Group

Person in charge: Anthea Call (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Single Rooms: 30

Rooms with ensuite WC: 30

Latest Care Quality Commission* Report on Felbury House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Felbury House Residential Care Home has a Review Score of 9.8 (9.810)

The Review Score of 9.8 (maximum of 10) for Felbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Felbury House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.81 for Felbury House Residential Care Home is calculated as follows: ( (207 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 252 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Felbury House Residential Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Felbury House Residential Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Felbury House Residential Care Home

  • Friend of Resident/Service User
    5
  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

A very quiet home, very well furnished and suitable for the elderly. A home from home. Pleasant and caring staff. The home is situated right in the country, no shops or other facilities near.
We were very glad to be able to find a room for dad here for the past 18 months. The rooms are a very good size and big washrooms (no baths). The home has worked hard to provide everything dad needed. It was always easy to discuss anything with the management. A sunny conservatory and very pleasant courtyard for sitting when the weather allows.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Kennedy, Owner at Felbury House Residential Care Home responded to this review on 29 Jan 2018:

Thank you for your comments. Please, may I just correct that we have a mixture of "wetrooms" and bathrooms (with Apollo walk-in baths), each room is decorated differently to each person's personal needs.
I am sorry that you also felt our activities are only satisfactory; especially when we make such efforts to take your father out on one-to-one trips as his choice - only this week taking him to his favourite restaurant in Stenning which is an hour's drive away. We try to provide activities for each person as an individual and we know that not everyone enjoys group activities. We do our best to accommodate a variety of choices and are sure that no other homes go to such lengths to take people out on one-to-one trips.

Thank you for saving us!

I and my husband were both in hospital, staff came and recommended Felbury House Residential Care Home when we both needed to get out of the hospital. We've been here for 9 months and we have our good and bad days still, but the staff are very helpful. We feel that we have been rescued by you.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have nothing but praise - I could not be better looked after by management and staff.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Aunt has been in Felbury House Residential Care Home since August 2017 during this time every need that has been required by her has been met.
Her room has been made very comfortable for her with all her own furniture books and family photographs.
Her personal needs have always been met, staff have tailor-made her own special diet. Staff have taken her to hospital appointments and stayed her she has also enjoyed outings with other residents. Each time she has made a request the management has listened and acted on it if physically possible. We have always been made welcome at Felbury House and feel confident that our aunt is always comfortable and well looked after although she missed friends from the area that she used to live in.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I visit my friend at Felbury House Residential Care Home and he is always happy and well looked after.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come in weekly to visit my friend. I cannot fault the home in any way. My friend is at the happiest she has ever been. The staff are always friendly and welcoming. The food is great and there are always activities to join in and outings to go on.
They attend to her needs personally and are always available to speak to. One day I hope to move into a home as nice as Felbury House Residential Care Home.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home always appeared to be very caring and when he had a UTI, they arranged for tests and took him to hospital for treatment. The staff always acknowledged him and he is sorry to leave but needs more nursing than the care home can really provide.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Felbury House was recommended to us by a friend whose mother was already resident. We were not disappointed by the recommendation. We found the manager and staff extremely professional and they have always been warm, caring and friendly. The care home itself is clean and fresh with a homely feel about it. Everything was made as easy as possible for us with nothing being too much trouble. In her last few days, my mother-in-law received outstanding care and compassion by the staff who kept us fully informed and welcomed us whatever time of day or night.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is resident at Felbury House Residential Care Home and says it's like home. She is very happy there.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a friend of the residents and I think it is an excellent care home all round.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am friends with the resident. Excellent activities and excellent hairdresser.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely caring staff. Friendly atmosphere, lots going on good communication via phone, email and post. Long service staff who know the residents well. Very welcoming to visitors. Happy residents.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother is epileptic and has been looked after with amazing care ever since he first went to Felbury House Residential Care Home. With declining health, he is always brought downstairs to be with other residents and often sitting at the table with a carer talking to him. I have complete confidence in all the staff and are more than happy to leave him in their care.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Felbury House is a perfect blend of kind and caring staff within warm and well maintained, countrified surroundings - residents enjoy a real 'Home from Home' atmosphere. The owners of Felbury House take a very active role in the day to day running of the business and are always available to respond to any questions or queries, which we as the family, living at a distance, greatly appreciate! The care staff are always available, friendly and extremely patient. We would certainly, highly recommend the care facilities and accommodation provided, at Felbury House.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Felbury House is absolutely splendid! All the staff are so helpful and kind. I've lived here for nearly 4 years after being knocked over in Cranleigh High Street, whereby their care returned me to full health and I decided to stay here permanently.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited Felbury on a number of occasions and found the home and the staff to be excellent. I am considering the home in the near future for my elderly mother as it has a very friendly and homely atmosphere and feel confident that they would provide excellent care
for her.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I first went to Felbury house in Holmbury St Marys last year to see one of my family members and was going to write this in December 2016 but completely forgot until I went back to see my uncle who is at this amazing residential Care Home.
I recently went for lunch which is highly recommended if you ever get to go there as a guest there are three amazing chefs. There you get the choice of the main of the day which I had for my lunch -

Starter - asparagus smoked bacon soup
Main - Baked Salmon With roasted Garlic cloves fresh steamed vegetables
Dessert - Eaton Mess.
And there was an alternative menu as well with 8 more choices.

Not only is the service outstanding and the care staff are constantly there to help you in any way I really can't recommend this home enough every time I have gone there it has been amazing I am so proud to have my uncles in this residential home great job to you all.

5 stars from all of us the Strachan family.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has been with you for several months now and is very happy. She says it feels like her home. Everyone is always friendly and very caring. She has enjoyed lots of outings and activities the home organises. She loved the outing today to Wisley butterfly exhibition.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Felbury House is unique. It is beautifully furnished and appointed and it is like walking into a large family home. The management team and all the care staff are so caring, knowing each resident personally and treating them all with such dignity and compassion. The atmosphere is so happy and friendly it is a pleasure to visit at any time of the day. I couldn't wish for a better residential home for my mum. Having long term staff also makes such a difference as they understand all the personal needs of each resident, just lovely- cannot recommend more!

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are extremely helpful and very friendly. Couldn't be better in all ways, all needs i got with personal care, catering excellent.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care are this home is exceptional for it's loving and caring approach - the accommodation is comfortable and food is the highest standard. Administration and links with other agencies, medical etc. are well organised.

How likely would you be to recommend Felbury House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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