






Felbury House Residential Care Home has a family history of over 40 years in running care homes.
They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.
70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all...
Care Provided by Felbury House Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.
The price(s) shown are provided by the care home. Contact Felbury House Residential Care Home for full pricing details and T&Cs.
Contact Felbury House Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Felbury House Ltd
- Private Owned
Person in charge
- Sarah McLeod (Registered Managers)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).
Parking
- On site parking available
Felbury House Residential Care Home Reviews (78)
Felbury House Residential Care Home has a Review Score of 9.9 (9.863) out of 10, based on 19 reviews in the last 2 years.
Over all time Felbury House Residential Care Home has 78 reviews.
Felbury House is the perfect match for my parents. They have a wonderful, bright and airy couples room that they have been allowed to fill with many pieces of their furniture and possessions, making it both homely and familiar. Both parents have different needs that are fully catered for. Many in-house activities bring a meaning to their day and monthly outings bring a can-do sense of confidence and enjoyment to their lives. The food is cooked on the premises and my mother compares it to her own cooking, which is very high praise. The staff are amazing, always caring, attentive and smiling. Many thanks for the care and attention that is given to my parents.
Thank you so much for your wonderful review which my team will enjoy reading, especially our chef!
We're so glad to care for your lovely parents and to have your support: thank you
The staff are all really friendly and approachable, plus the food is very good.
They lay on a wide variety of activities and day trips out of which my wife and I have gone along to help and support (no obligation) and all the residents had a great time and well looked after.
We went along to the Christmas social and it was very encouraging to see the owner presenting staff with long service awards, who all seem to enjoy their work. Something I feel is a good sign that staff want to stay, a difficult thing to achieve these days.
Thank you so much for your lovely review. We love our outings so thank you for your continued support on our days out, we are so keen that families make memories together! Over 70% of our team have now been with us 5+ years, 5 staff with their decade award and one with their 20 year...
My mother has been in the home for three years. She has a nice ground floor room looking onto a small garden. The home is clean and because it is fairly small, everyone knows each other. Staff are long serving and provide good care. The care home managers are really caring and take a pride in their job.
Thank you for your kind review, yes we are very proud of our excellent team and managers, I look forward to sharing your feedback. The rooms with their own gardens are really popular and we love seeing residents (and their families) making those small gardens individual. Thank you for your ongoing support!
We spent a long time trying to find this special combination of culture, genuine care and environment. Very few places were able to match this. It just has a real homely feel. My father is extremely happy at Felbury, the team provide the upmost care and attention enabling him to enjoy his senior years. He has a lovely suite, which was freshly decorated, and lots of space to enjoy. The dedicated team keep me informed of my fathers condition and are there to channel all types of help when needed. My father is very grateful for the team's support at Felbury and everything they do for him. Thank you!
Thank you for your very kind words which I know our team will really appreciate as they try hard to make it feel like home and always remembering we are working in their home not them living in our work-place! Thank you for your continued support and always championing us, it makes all the hard work worthwhile :)
The home & it's residents rooms are clean , bright & comfortable. The conservatory , library , courtyard - filled with flowers & a fountain in the summer all add to the homely feeling of Felbury House .
The care & pride the staff take in their jobs is obvious - they are courteous, fun loving , hard working & conscientious, making for a calm , happy , safe atmosphere. Management are approachable & try to deal with any problem efficiently.
The activities are engaging & varied . Music , Church visits, keep fit , crafts to name but a few & there is plenty of opportunity to join the trips out on the mini bus , with family welcome , making for special memories & shared experiences.
The Summer & Christmas parties are real lively family affairs , with all ages together enjoying food, music & dancing .
The freshly cooked food always smells & tastes really appetising
Thank you for your wonderful review. We are so glad you have become part of our Felbury family and enjoy all our social time with your extended family, thank you for your ongoing support!
My Aunt has had a very difficult time since the death of her husband and I can't thank the staff enough. The care they have provided has been exceptional. The food is excellent and they have regular events and entertainment for the residents and I'm sure this has helped. I would definitely recommend Felbury to any family in a similar situation.
Thank you for your kind words. Your aunt couldn't have arrived with us in more difficult circumstances, from hospital, facing the funeral of her beloved husband. It is therefore that I am so pleased and proud of how far she has come this year since her arrival. She is always engaged...
My grandparents have spent the past year at Felbruy House and the support they have received has been wonderful. They were encouraged to make their shared bedroom as homely as possible, bringing as many items from their home as they'd like. My Grandma is always raving about how wonderful the food is. There are weekly day trips organised as well as special events run at the home which the whole family have been able to get involved in. Thank you to all the staff for making their time so relaxing and happy.
Thank you for your lovely review! Yes it is wonderful that we have been able to provide outings on which family members have accompanied us: I am so keen that we create these memories for you as a family rather than just us taking people on a trip. These special days are all more meaningful when shared with loved-ones. We look forward to many more!
Since my parents moved in (the home worked very hard to ensure my dad was released from hospital to join mum), we have always found Felbury to be a friendly and welcoming new home for them both. There have been challenges along the way, but they have always been met with approachability, kindness and a willingness to help us over come them. Felbury is a welcoming and homely environment to live in. All their grandchildren, great grandchildren and all the family dogs (and there are many!), are all warmly welcomed when they come to visit. Our parents enjoy the interaction with the staff and try to participate in the varied trips and activities that Felbury offers them. Our parents really appreciate all the homemade delicious meals they have daily with the varied dishes. We feel very happy and reassured knowing our parents are well looked after.
Thank you for your kind review. We are so glad your parents decided to make Felbury House their home. Individually, we are so pleased they have both settled in making the most of what our team has to offer, they are a very welcome addition to our Felbury family!
My Mum has been a full time resident at Felbury for over four years. Since the beginning Mum has been exceptionally well cared for 24 hours of the day. The home is exactly that ' her home' and Mum speaks about it as such and enjoys being there, in her own words, "she feels very fortunate to be living there", Felbury provides a friendly, caring and comfortable environment. The dining room, conservatory and lounge areas are cozy and welcoming and the outside garden and courtyard, centred round a fountain is a pretty place to sit in the warmer months and is popular with the residents. Mum is equally loved and respected by the amazing staff and it's clearly visible how they all work together and support each other to give the residents the best experience they can. I am kept well informed of any issues concerning Mum's health or general wellbeing and both Mum and I are always treated with consideration and compassion, no decisions are made without discussions and our consent.
Thank you for your kind review and high praise of our team. Your mum is such a pleasure to care for and loved by all. We really thank you for your continued support for our home and appreciate working with you as a family to provide the best support to her.
She had a lovely room opening onto the courtyard garden, and although she had failing sight and hearing, she was very content and enjoyed the food.
Thank you for your kind review. Your mother was an inspiration to us all, and it's been an absolute privilege to have been part of her life, we miss you all and hope you will always pop in when passing!
My father spent his last 18 months at Felbury, and he was extremely happy there. He was always pleasantly surprised at just how kind and helpful the staff were, and his happiness was a great tonic to us as a family. We always found everyone to be thoughtful and supportive and would unhesitatingly recommend Felbury House.
It was a pleasure to be part of his final chapter, he was a wonderful character and a great conversationalist and an honour to care for him.Thank you for your kind review!
Our Mother was looked after well at Felbury with all the staff and managers working very hard to care for her. The home was always very clean, warm and well kept with a homely feel. There was a good atmosphere and staff were patient, calm and kind.
Thank you so much for your lovely review, our team loved caring for your mum and we miss you all. Thank you for giving us the opportunity to be part of your lives.
I would just like to thank all the staff at Felbury House for the excellent care they gave to my sister during her stay. The support they gave her was really terrific - always done with compassion and understanding and a sense of humour. They were also very welcoming on my visits and kept us all fully up to date with events being laid on for the residents.
Thanks so much for your kind review, it was absolutely our pleasure to care for her and see her improve so much. We wish her well in her future health and thank you for being such a supportive family member!
My mum stayed at Felbury House for a few months' recuperation after a hospital stay. I really can't fault anything about her stay. Felbury is in a lovely location in the Surrey Hills, the home is tidy and welcoming with good communal facilities for the residents. The staff were kind and patient, the food always seemed good, and the managers were always responsive via email and phone whenever I needed to get in touch. I'm pleased to say mum's ready to go home now but Felbury will be top of the list if she ever needs care in the future.
On behalf of the staff team, thank you so much for your kind words and support. It was an absolute pleasure to care for your mum and it makes us really proud when someone comes to us and gets well enough to be able to return home! We will of course always be here for her if she ever needs us again in the future but in the meantime we wish her happiness and good health!
Felbury House Residential Care Home really feels like home from home, and the food always smells amazing! The staff are so approachable and it's easy to quickly build relationships with them which is so important as I feel relaxed when I visit and also know that I can ask them anything. The entertainment programme is extensive and I know there are plenty of diverse activities for my nan to get involved in from boxercise to art classes! In the summer, they organised a Mexican themed party and it was so much fun! From sombreros, margaritas, tacos and even a three piece mariachi band! Everyone was invited and welcome and we laughter and sang our hearts out. We have made so many good memories already and the whole family are so grateful for everything the Felbury team do to make my nans life happier, safer and more enriched.
Dear RebeccaThank you for your great review! It's as much fun for us as it is for our Residents and families to throw a good party! I'm glad you had such a good family occasion at the Mexican party as that's the memories we want to remember. We look forward to celebrating with you at the Christmas party soon too. Thank you for all your support.
When we took mum into Felbury House Residential Care Home in March this year, she was very frail, within a week she had already put on a little weight and was looking much better. The staff are so caring to both mum and us as the family, nothing is too much trouble. The home is very clean, the doctor comes in weekly, optician as needed. Lots of activities and trips. Really pleased we were able to get mum into such a lovely care home.
Thank you for your lovely review, we are so pleased how well your mum has improved physically since her arrival, but also how she makes every effort to join in everything on offer. Only yesterday I suggested tennis club which she said she couldn't do but then did it anyway! We love caring for her and are glad she has settled so well. Thanks so much for your support.
The home is always presented very well, the staff are professional but also very friendly and caring at the same time. Social gatherings and outings are a regular feature for residents.
Dear Brian, thank you very much for your kind review. We are working hard to ensure that even after the first six months we continue to establish your mother-in-law's preferences and choices and ensure that she is happy with our care. It takes time to get to know a person as an individual and not...
My mum who had been in her own home with carers and myself was becoming more unable to cope. Felbury House was a lifesaver for both Mum and us. The carers are a wonderful bunch of people who are attentive, compassionate and caring. Felbury is like home from home with home-cooked food, bed and room made and tidied each day, someone there to attend to any needs that arise and a GP visit each week if needed, giving peace of mind for us as a family knowing Mum is safe.
We are so glad that we've been able to provide support not only to your mum but to the whole family, it's what makes our job so rewarding to see family dynamics relax without the burden of care and the stress this can cause. Thank you for bringing your mum to our home, she is always so keen to...
The experience at Felbury that my grandmother has had has been wonderful. There is always some kind of activity and entertainment going on for the residents which always seems to be enjoyed by both residents and staff. The staff have been amazing and nothing is too much for them. It is a great comfort for the whole family knowing that my grandmother is well looked after and happy.
Thanks so much for your kind review, it is lovely to care for your lovely grandmother and especially have all her family come and spend time with her. Our trip to Buckingham Palace with her granddaughter will always hold special memories for all of us! Many thanks
My brother and I also benefitted from her transition to a care home especially a small one where she wouldn't be overwhelmed and where staff were always so professional and caring, particularly in Mum's last days, and so welcoming to us as visitors.
Given her age, mobility and vulnerability, Mum had a private, ground floor room adjacent to the management team's office and within easy walking distance of the dining room and lounge area. Her room was always kept clean, well well-heated and provided everything she needed and the catering team quickly understood and met Mum's dietary preferences.
Felbury House has a calendar of on-and-off-site activities to meet all tastes and haircare and footcare appointments are regularly available.
A great care home in a lovely, country setting.
Thank you so much for your kind review, which we will have pleasure in sharing with the team. Your mum was such a wonderful, inspiring lady: so physically and mentally well for 101 right up until her peaceful passing, it was our pleasure to care for her, she is sorely missed by us all. It has also...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Felbury House Residential Care Home.
There are no upcoming events for Felbury House Residential Care Home.
Awards / Recognitions (4)
- 30 Nov 2024Recipient: Felbury House Residential Care Home
- 15 Feb 2016Recipient: Felbury House Residential Care Home
- 01 Feb 2015Recipient: Felbury House Residential Care Home
Accreditations
There are no accreditations posted yet for Felbury House Residential Care Home.
Meet the Team (1)

They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.
Frequently Asked Questions about Felbury House Residential Care Home
What types of Care is Felbury House Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Felbury House Residential Care Home have?
There are 26 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Felbury House Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Felbury House Residential Care Home to the centre of Dorking?
4.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Felbury House Residential Care Home to verify any information. View our terms and conditions. Felbury House Residential Care Home has an Enhanced Service -more info.