Felbury House Residential Care Home

Felbury House is the perfect match for my parents. They have a wonderful, bright and airy couples room that they have been allowed to fill with many pieces of their furniture and possessions, making it both homely and familiar. Both parents have different needs that are fully catered for. Many in-house activities bring a meaning to their day and monthly outings bring a can-do sense of confidence and enjoyment to their lives. The food is cooked on the premises and my mother compares it to her own cooking, which is very high praise. The staff are amazing, always caring, attentive and smiling. Many thanks for the care and attention that is given to my parents.

We went along to the Christmas social and it was very encouraging to see the owner presenting staff with long service awards, who all seem to enjoy their work. Something I feel is a good sign that staff want to stay, a difficult thing to achieve these days.

My mother has been in the home for three years. She has a nice ground floor room looking onto a small garden. The home is clean and because it is fairly small, everyone knows each other. Staff are long serving and provide good care. The care home managers are really caring and take a pride in their job.

We spent a long time trying to find this special combination of culture, genuine care and environment. Very few places were able to match this. It just has a real homely feel. My father is extremely happy at Felbury, the team provide the upmost care and attention enabling him to enjoy his senior years. He has a lovely suite, which was freshly decorated, and lots of space to enjoy. The dedicated team keep me informed of my fathers condition and are there to channel all types of help when needed. My father is very grateful for the team's support at Felbury and everything they do for him. Thank you!

The freshly cooked food always smells & tastes really appetising

My Aunt has had a very difficult time since the death of her husband and I can't thank the staff enough. The care they have provided has been exceptional. The food is excellent and they have regular events and entertainment for the residents and I'm sure this has helped. I would definitely recommend Felbury to any family in a similar situation.

My grandparents have spent the past year at Felbruy House and the support they have received has been wonderful. They were encouraged to make their shared bedroom as homely as possible, bringing as many items from their home as they'd like. My Grandma is always raving about how wonderful the food is. There are weekly day trips organised as well as special events run at the home which the whole family have been able to get involved in. Thank you to all the staff for making their time so relaxing and happy.

Since my parents moved in (the home worked very hard to ensure my dad was released from hospital to join mum), we have always found Felbury to be a friendly and welcoming new home for them both. There have been challenges along the way, but they have always been met with approachability, kindness and a willingness to help us over come them. Felbury is a welcoming and homely environment to live in. All their grandchildren, great grandchildren and all the family dogs (and there are many!), are all warmly welcomed when they come to visit. Our parents enjoy the interaction with the staff and try to participate in the varied trips and activities that Felbury offers them. Our parents really appreciate all the homemade delicious meals they have daily with the varied dishes. We feel very happy and reassured knowing our parents are well looked after.

My Mum has been a full time resident at Felbury for over four years. Since the beginning Mum has been exceptionally well cared for 24 hours of the day. The home is exactly that ' her home' and Mum speaks about it as such and enjoys being there, in her own words, "she feels very fortunate to be living there", Felbury provides a friendly, caring and comfortable environment. The dining room, conservatory and lounge areas are cozy and welcoming and the outside garden and courtyard, centred round a fountain is a pretty place to sit in the warmer months and is popular with the residents. Mum is equally loved and respected by the amazing staff and it's clearly visible how they all work together and support each other to give the residents the best experience they can. I am kept well informed of any issues concerning Mum's health or general wellbeing and both Mum and I are always treated with consideration and compassion, no decisions are made without discussions and our consent.

She had a lovely room opening onto the courtyard garden, and although she had failing sight and hearing, she was very content and enjoyed the food.

My father spent his last 18 months at Felbury, and he was extremely happy there. He was always pleasantly surprised at just how kind and helpful the staff were, and his happiness was a great tonic to us as a family. We always found everyone to be thoughtful and supportive and would unhesitatingly recommend Felbury House.

Our Mother was looked after well at Felbury with all the staff and managers working very hard to care for her. The home was always very clean, warm and well kept with a homely feel. There was a good atmosphere and staff were patient, calm and kind.

I would just like to thank all the staff at Felbury House for the excellent care they gave to my sister during her stay. The support they gave her was really terrific - always done with compassion and understanding and a sense of humour. They were also very welcoming on my visits and kept us all fully up to date with events being laid on for the residents.

My mum stayed at Felbury House for a few months' recuperation after a hospital stay. I really can't fault anything about her stay. Felbury is in a lovely location in the Surrey Hills, the home is tidy and welcoming with good communal facilities for the residents. The staff were kind and patient, the food always seemed good, and the managers were always responsive via email and phone whenever I needed to get in touch. I'm pleased to say mum's ready to go home now but Felbury will be top of the list if she ever needs care in the future.

Felbury House Residential Care Home really feels like home from home, and the food always smells amazing! The staff are so approachable and it's easy to quickly build relationships with them which is so important as I feel relaxed when I visit and also know that I can ask them anything. The entertainment programme is extensive and I know there are plenty of diverse activities for my nan to get involved in from boxercise to art classes! In the summer, they organised a Mexican themed party and it was so much fun! From sombreros, margaritas, tacos and even a three piece mariachi band! Everyone was invited and welcome and we laughter and sang our hearts out. We have made so many good memories already and the whole family are so grateful for everything the Felbury team do to make my nans life happier, safer and more enriched.

When we took mum into Felbury House Residential Care Home in March this year, she was very frail, within a week she had already put on a little weight and was looking much better. The staff are so caring to both mum and us as the family, nothing is too much trouble. The home is very clean, the doctor comes in weekly, optician as needed. Lots of activities and trips. Really pleased we were able to get mum into such a lovely care home.

The home is always presented very well, the staff are professional but also very friendly and caring at the same time. Social gatherings and outings are a regular feature for residents.

My mum who had been in her own home with carers and myself was becoming more unable to cope. Felbury House was a lifesaver for both Mum and us. The carers are a wonderful bunch of people who are attentive, compassionate and caring. Felbury is like home from home with home-cooked food, bed and room made and tidied each day, someone there to attend to any needs that arise and a GP visit each week if needed, giving peace of mind for us as a family knowing Mum is safe.

The experience at Felbury that my grandmother has had has been wonderful. There is always some kind of activity and entertainment going on for the residents which always seems to be enjoyed by both residents and staff. The staff have been amazing and nothing is too much for them. It is a great comfort for the whole family knowing that my grandmother is well looked after and happy.

A great care home in a lovely, country setting.