Felbury House Residential Care Home

Felday Road, Holmbury St Mary, Dorking RH5 6NL
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9.9 78 Reviews
  • Felbury House Residential Care Home, Dorking
Felbury House Residential Care Home has a family history of over 40 years in running care homes.

They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.

70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all times. All staff are encouraged to train vocationally and most hold NVQ/QCF level 2 in Health & Social Care as a minimum. However, kindness cannot be taught and this is the core skill they look for when recruiting.

Felbury House Residential Care Home is a luxury 2012 development, designed to suit comfortable daily living for those with care needs. Spacious suites with kitchens and studio apartments are available for long-term residential needs and also for temporary respite (when available), with the scenic surroundings of the picturesque Surrey hills and looking across to Leith Hill - in the stunning village of Holmbury St Mary where they actively support the local church, school and surrounding pubs and small businesses - an ideal location for individuals to achieve a balance of life with care and still involved in community.

Felbury House remained a covid-free home throughout the pandemic due to innovative measures taken and diligent infection control standards.

Personal care needs are met individually based on meeting with you and having an informal chat.
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Care Provided by Felbury House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1249 – £1449
  • Self-Funded Residential Dementia Care: £1249 – £1449
  • RESPITE Self-Funded Residential Care: £1249 – £1449
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1449

All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.

These prices are only a guideline, please contact Felbury House Residential Care Home to find out the exact price for your requirements.

Contact Felbury House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Felbury House Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Felbury House Ltd
  • Privately Owned

Person in Charge

  • Sarah McLeod (Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (26)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).

Parking

  • On site parking available

Felbury House Residential Care Home Reviews (78)

9.9

Felbury House Residential Care Home has a Review Score of 9.9 (9.894) out of 10, based on 20 reviews in the last 2 years.
Over all time Felbury House Residential Care Home has 78 reviews.

Overall Experience
  • 67
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Date Published
  • 78
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Reviewer Connection to Felbury House Residential Care Home
  • 24
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  • 15
  • 5
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Total of 78, showing 21-40
Review from Christina K (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was very happy at Felbury House, it’s a cosy and comfortable home and the residents are very well looked after.
The staff are wonderful, so caring and attentive and a credit to the home.
I would recommend Felbury House to anyone looking for a safe and caring environment for their loved ones.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeDear Christina,
Your dad was a gem, we loved caring for him. We will all miss seeing him and you. The team really appreciate the feedback left for them, thank you!
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Review from Toby M (Stepson of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather was initially very reluctant to be moved into a care home but luckily found himself at Felbury where he was extremely well cared for. Lovely people, great location and much more personal than many other care options. I'm so glad we found Felbury and can't thank them enough for making his
last year of life a happy one.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you so much for your kind words and feedback to the staff, which they really appreciate. Your father-in-law was such a lovely gentleman and is missed by all at the home, we are glad we could make his final chapter a good one. Thank you for your support.
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Review from Laura S (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We want to express our sincere gratitude for the wonderful care that Felbury House Residential Care Home provided to our mum during her stay between June 2022 and July 2023, the team provided exceptional care and support.
From the moment we first visited Felbury House, we were impressed by the warm
and welcoming atmosphere and the kindness and professionalism of the staff. Throughout Mum's stay, she was treated with the utmost respect and dignity and she was attended to with care and compassion. Knowing that she was in such capable and caring hands brought us peace of mind during a difficult period in our lives.
We were impressed by the level of communication and transparency that the team provided. We were kept informed about Mum's care plan and any changes that were made and we felt confident that she was in good hands at all times.
Overall, we cannot thank them enough for the wonderful care they provided to Mum and would absolutely recommend them.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeYour mum was a wonderful lady and so much fun to be with. I could guarantee whatever was going on, she was up for trying and doing everything: the exact spirit of who we love living at Felbury. Your mum was such a pivotal part of our Felbury family and is sorely missed by all.
A celebration of how life should be lived, she showed us all.
Thank you so much for allowing us to be part of her life.
Kindest regards,
Jo.
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Review from Alan T (Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
I came in for one week of respite care to see what the care home is really like.
Excellent carers, food, outings, entertainment etc.
I rate it 9.9/10.
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Review from Brendan R (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent 18 months in this lovely home. The house itself is very nice and comfortable. The rooms are lovely as are the communal areas and garden.
The biggest attribute of this home are the staff both management and carers. They are a truly lovely group of caring, kind and compassionate
people who looked after our mum with such dedication and show much love.
The food given to residents is all home cooked and the dining experience is excellent. The residents are always kept entertained with daily activities and often trips out.
I would thoroughly recommend this lovely home.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you for your very kind review. We all adored your mum and she will be missed by all. She was always in a good mood, always keen to be social and had some beautiful and interesting stories to tell.
Your kind words will be appreciated by all the staff, you and your family have been wonderful to work with and we will miss you all.
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Review from Jan L (Sister of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was in Felbury House for six years and would have remained if his health had not deteriorated. Felbury is comfortable, home-from-home, with a peaceful and friendly atmosphere. My brother, bless him, is not the easiest of people to deal with, but everyone at Felbury was patient and understanding
of his needs.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeIt was a pleasure to care for him, and he is a character dear to our hearts; we all miss him and wish him a comfortable and peaceful final chapter.
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Review from Louise B (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Felbury for their care, support and patience during mum's time at Felbury. We were so impressed with the care given. Mum is now settling in to her new Nursing Home. We would highly recommend Felbury House for comfortable, secure and happy home-from-home care. You have all
been marvellous - thank you so much.
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Review from Allie G (Daughter of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and caring staff.
Happy atmosphere.
Clean, tidy and efficient.
Excellent food and kind manner.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeDear Allie
Thank you so much for your kind review. We are glad we could be there for you. Jo
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Review from Peter R (Son of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Lewy Bodies Dementia and has been a resident of Felbury House since January 2022. She has settled in well and is extremely well looked after by the management and staff. She loves company and has enjoyed making friends with residents and carers. Felbury staff are all very professional
and kind. She has some favourites but I won’t reveal their identities! Felbury House is very different to most other homes I’ve visited; firstly the Surrey Hills location is stunning and secondly there is a genuine family feeling to the place. Whilst it’s not 100% perfect it’s not a bad place to live when you need constant care and supervision.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you for your review, we really enjoy caring for your mum: she is such a wonderful lady!
Many thanks for your support.
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Review from S J (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Felbury House Residential Care Home has made such a difference in our lives. My mother is safe and happy, and I don’t worry anymore. It’s a lovely home, just the right size, so the carers know all the residents and their families. I have great admiration for everyone working at Felbury House. They are
always cheerful and call both my mother and I by name, tell me any news or funny thing that happened. I highly recommend it to anyone looking for a safe and friendly care home for a loved one.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you for your lovely review! It is such a pleasure to care for your mother, and she and you are definitely a pivotal members of our Felbury family. I note only a 4/5 for cleanliness, so if there is something which you would like to let me know, I would be keen to find out what we need to do to improve. Please feel free to email me directly or just let us know in the office, and we will make sure it is dealt with!
Thank you for your continued support of the home, it's been a tricky couple of years, but we are enjoying getting back to normal. I hope you will be joining us for our trip in September. (Please let me know if either date suits you - 22nd or 29th?).
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Review from Simon P (Son of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Summer BBQ with residents and families, Mum's first BBQ at Felbury House Residential Care Home, all the staff put on a brilliant afternoon for the residents, plenty of excellent food. The staff worked really hard in the heat, and it went down really well. It was nice to meet the families of other residents
as we are all in the same situation. Special thanks as well for all the outings arranged by Felbury House, and Mum really looks forward to them and having time outside.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeDear Simon, we are so glad to hear you enjoyed our summer BBQ. It really was so lovely for us to be able to invite everyone in again at last! We hope it is the first of many social gatherings again. We are so pleased that you and your mother are happy with everything: thank you so much for the 5-star review! It really is our pleasure to care for your mother; I am so pleased she has settled into Felbury's life so well.
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Review from Annetta S (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has provided my mother with a safe and homely environment. Staff seem rushed at times and could spend longer with residents in their rooms. The home always feels well staffed, and most are really caring and helpful.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeDear Annetta, thank you so much for your review. We have recently found that some of the workload was being delegated to certain members of our team and that the care work was not being shared equally: putting pressure on some. We have since started to rectify this issue and hope that your mum has noticed an improved experience. We are glad you see the home is well staffed and we work hard to ensure that we continue to maintain a very low turnover of care staff, which has been repeatedly reported across the industry sector as an issue over the past couple of years. Over 50% of our team has now been with us for five or more years!
Thank you for your continued support of our home, we are so fortunate to have loving, supportive family members to help us provide the best experience for our residents.
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Review from R T (Son of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Felbury House Residential Care Home for 18 months, having arrived between lockdowns in the COVID pandemic. He had been finding life in his home of over 60 years increasingly difficult and had suffered a number of falls, so it is a great relief that he is being well looked after. Whilst
he still misses home, we are so grateful for the care he receives and everyone's help and patience. We appreciate the measures taken to ensure all residents remained safe and well during the pandemic, even though it was difficult for everyone. We look forward to the end of restrictions so that he can enjoy the full Felbury House experience. A big thank you to all the team!
Reply from Jo Kennedy, Director at Felbury House Residential Care HomeDear R T,
Many thanks for your kind review. Yes, we too are hoping to get back to normal and give your dad the full "Felbury Experience!". Making up for the lost time, we have already organised this year's trip to Buckingham Palace, and Littlehampton and various other events which we normally enjoy! In the meantime, we want to thank you and your family for supporting us during these difficult times and for your kind words about the team.
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Review from Mark H (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Father died in Nov 2020. Mum struggled to live at home with care and increasing Alzheimer's, so she went for a 'holiday' to Felbury for two weeks. When collecting her she had made a great friend and was sad to be leaving, so two weeks later we moved mum in permanently and she loves it. The
staff are always cheerful and have had a lot to deal with during the pandemic. Would thoroughly recommend it.
Reply from Jo Kennedy, Director at Felbury House Residential Care HomeThank you very much for your kind review, your mum is a pivotal member of our social family and we were so glad she decided she wanted to stay and make it her home. I see we only got 4 stars for activities, but don't you worry: we are working on that and your mum will really enjoy seeing what we have planned for this year!
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Review from Jan R (Daughter of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad joined Felbury House in November 2019. He had been living independently and was not happy about going into residential care, but a bad accident convinced us that he was becoming a danger to himself. He was made very welcome, and after a few months he settled into Felbury life - and then the pandemic
came. Lockdown was difficult for everyone, and the staff worked very hard to make things bearable for the residents, despite the restrictions that had to be put in place. We were kept informed at all times, and as soon as visiting was possible a cabin was installed in the garden to facilitate this, as well as iPads and computers to keep in touch with relatives. Rigorous adherence to safety measures meant that there were no cases of Covid in the Home. The staff at Felbury are friendly and caring and go out of their way to get to know each resident's likes and dislikes. They are professional and helpful and we always felt that Dad was being well looked after.
Reply from Jo Kennedy, Director at Felbury House Residential Care HomeThanks so much for your kind words, yes you’re so right: it’s been a difficult year for us! But Residents like your dad helped us stay positive with their sunny attitude and keenness to do activities and fundraise etc. during lockdown. It was a team effort of us and you keeping everyone safe so thank you for your support. It was a pleasure to be part of your dad’s life.
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Review from Mark L (Son of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad always spoke highly of the staff and the care that he received at Felbury House. It was a relief for me to always know that he was safe and well looked after especially after the eighteen months we have all endured. I must congratulate Felbury House on their handling of the pandemic, to come through
it with no cases really reflects well on the efforts of staff and management. I always knew that I could pick up the phone with however minor a concern and get a cheery response, no matter what time of the day or night, that in itself was very reassuring. Please convey my thanks and appreciation to your staff. I wish you success for the future.
Reply from Jo Kennedy, Director at Felbury House Residential Care HomeYour father was such a lovely gentleman, it really was our pleasure to care for him. I can’t recall a single day that he didn’t have a smile on his face. He will be missed by us all.
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Review from Alan A (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99-year-old father moved into Felbury in September 2020. He has settled in very easily despite initial reservations, which was understandable, and this is due to the staff and management and their caring and approachable attitude, and he has nothing but praise for the staff. Management are readily
available to discuss any issues.
His room is clean and comfortable and importantly, kept warm. The surrounding grounds are well kept and he is looking forward to being able to sit outside when circumstances permit. Considering the difficulties caused by COVID, the home has managed the risks extremely well and kept it out of the home. Importantly the management keeps us informed regularly and frequently regarding changing circumstances and how they are managing them. A monthly newsletter keeps us informed of activities and events happening during the following month and considering the restrictive circumstances, it is apparent that every effort is being made despite the restrictions.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you for your kind review. We are proud we have managed to remain Covid free whilst managing the risk and making sure visitors could come to the home. Following our second dose of vaccine this week we look forward to reopening the home fully and welcoming you in with open arms! Thank you for your patience and support through this challenging year!
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Review from Val H (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father went to live at Felbury in September 2020. Due to Covid-19 my brother and I were only able to assess the home from the exterior but dad has settled in well despite Covid stopping regular visits. The staff are very helpful and obviously, the care and safety of the residents is paramount. This
is borne out by not having a single case of Covid in the home. Dad has complained about only one aspect of his care and that is he finds the food a bit bland but that is because he has burnt his tastebuds over the years with his fondness for spicy food. We helped dad move into his room which was very comfortable and contained everything he would need. We are looking forward to the time we can look around the rest of the home. Each month we are sent an itinerary of activities that will take place during the following month and are kept well informed of any news or updates.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you so much for your kind review. I am glad you mentioned your dad's fondness for spicy foods: he's not mentioned it to me, but we will now organise something for him. Pre-covid, we loved to take residents out to their favourite restaurants for something special: so I look forward to arranging a nice Indian meal for him very soon.
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Review from Michael P (Son of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the owners and staff of Felbury House too much. Not only have they maintained the highest levels of day-to-day care for my mother during these very testing times they have managed to keep Covid out of the home. They have done an exceptional job.
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you for your kind praise. This year has been 'trying' to say the least, but the staff have done an amazing job of keeping us covid-free. It is an absolute pleasure to care for your mother.
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Review from C W (Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service in all areas!
Reply from Jo Kennedy, Partner at Felbury House Residential Care HomeThank you for your kind praise. I am so proud of how you have made Felbury House your home. To see you greet me with a smile every day and our conversations about American politics, is what makes my days feel worthwhile, thank you for being such a pivotal member of our Felbury Family!
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Felbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Felbury House Residential Care Home is calculated as follows: ( (212 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 235 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Felbury House Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Jo

Jo Kennedy

Job Title: Provider Joined: 2011

Jo and Stephen Kennedy built and have owned Felbury House since 2011. They also run a sister home in Hook Heath which has been the family business since 1983.
They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.

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