Felbury House Residential Care Home

Felday Road, Holmbury St Mary, Dorking RH5 6NL
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9.8 70 Reviews
  • Felbury House Residential Care Home, Dorking
Felbury House Residential Care Home has a family history of over 40 years in running care homes.

They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.

70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all times. All staff are encouraged to train vocationally and most hold NVQ/QCF level 2 in Health & Social Care as a minimum. However, kindness cannot be taught and this is the core skill they look for when recruiting.

Felbury House Residential Care Home is a luxury 2012 development, designed to suit comfortable daily living for those with care needs. Spacious suites with kitchens and studio apartments are available for long-term residential needs and also for temporary respite (when available), with the scenic surroundings of the picturesque Surrey hills and looking across to Leith Hill - in the stunning village of Holmbury St Mary where they actively support the local church, school and surrounding pubs and small businesses - an ideal location for individuals to achieve a balance of life with care and still involved in community.

Felbury House remained a covid-free home throughout the pandemic due to innovative measures taken and diligent infection control standards.

Personal care needs are met individually based on meeting with you and having an informal chat.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1249 – £1449
  • Self-Funded Residential Dementia Care: £1249 – £1449
  • RESPITE Self-Funded Residential Care: £1249 – £1449
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1449

All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.

These prices are only a guideline, please contact Felbury House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Felbury House Ltd

Person in charge

  • Sarah McLeod and Kirsty Davey (Registered Managers)

Local Authority / Social Services

Admission Criteria

  • Stay for a 4 week trial/holiday to see if you are happy before deciding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (26)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).

Parking

  • On site parking available

Felbury House Residential Care Home Reviews (70)

9.8

Felbury House Residential Care Home has a Review Score of 9.8 (9.845) out of 10, based on 15 reviews in the last 2 years.
Over all time Felbury House Residential Care Home has 70 reviews.

Overall Experience
  • 59
  • 11
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Date Published
  • 70
  • 3
  • 11
  • 15
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Reviewer Connection to Felbury House Residential Care Home
  • 21
  • 15
  • 13
  • 5
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  • 2
  • 1
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Total of 70, showing 21-40
Review from Peter R (Son of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Lewy Bodies Dementia and has been a resident of Felbury House since January 2022. She has settled in well and is extremely well looked after by the management and staff. She loves company and has enjoyed making friends with residents and carers. Felbury staff are all very professional
and kind. She has some favourites but I won’t reveal their identities! Felbury House is very different to most other homes I’ve visited; firstly the Surrey Hills location is stunning and secondly there is a genuine family feeling to the place. Whilst it’s not 100% perfect it’s not a bad place to live when you need constant care and supervision.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your review, we really enjoy caring for your mum: she is such a wonderful lady!
Many thanks for your support.

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Review from S J (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Felbury House Residential Care Home has made such a difference in our lives. My mother is safe and happy, and I don’t worry anymore. It’s a lovely home, just the right size, so the carers know all the residents and their families. I have great admiration for everyone working at Felbury House. They are
always cheerful and call both my mother and I by name, tell me any news or funny thing that happened. I highly recommend it to anyone looking for a safe and friendly care home for a loved one.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your lovely review! It is such a pleasure to care for your mother, and she and you are definitely a pivotal members of our Felbury family. I note only a 4/5 for cleanliness, so if there is something which you would like to let me know, I would be keen to find out what we need to do to improve. Please feel free to email me directly or just let us know in the office, and we will make sure it is dealt with!
Thank you for your continued support of the home, it's been a tricky couple of years, but we are enjoying getting back to normal. I hope you will be joining us for our trip in September. (Please let me know if either date suits you - 22nd or 29th?).

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Review from Simon P (Son of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Summer BBQ with residents and families, Mum's first BBQ at Felbury House Residential Care Home, all the staff put on a brilliant afternoon for the residents, plenty of excellent food. The staff worked really hard in the heat, and it went down really well. It was nice to meet the families of other residents
as we are all in the same situation. Special thanks as well for all the outings arranged by Felbury House, and Mum really looks forward to them and having time outside.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Dear Simon, we are so glad to hear you enjoyed our summer BBQ. It really was so lovely for us to be able to invite everyone in again at last! We hope it is the first of many social gatherings again. We are so pleased that you and your mother are happy with everything: thank you so much for the 5-star review! It really is our pleasure to care for your mother; I am so pleased she has settled into Felbury's life so well.

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Review from Annetta S (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has provided my mother with a safe and homely environment. Staff seem rushed at times and could spend longer with residents in their rooms. The home always feels well staffed, and most are really caring and helpful.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Dear Annetta, thank you so much for your review. We have recently found that some of the workload was being delegated to certain members of our team and that the care work was not being shared equally: putting pressure on some. We have since started to rectify this issue and hope that your mum has noticed an improved experience. We are glad you see the home is well staffed and we work hard to ensure that we continue to maintain a very low turnover of care staff, which has been repeatedly reported across the industry sector as an issue over the past couple of years. Over 50% of our team has now been with us for five or more years!
Thank you for your continued support of our home, we are so fortunate to have loving, supportive family members to help us provide the best experience for our residents.

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Review from R T (Son of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Felbury House Residential Care Home for 18 months, having arrived between lockdowns in the COVID pandemic. He had been finding life in his home of over 60 years increasingly difficult and had suffered a number of falls, so it is a great relief that he is being well looked after. Whilst
he still misses home, we are so grateful for the care he receives and everyone's help and patience. We appreciate the measures taken to ensure all residents remained safe and well during the pandemic, even though it was difficult for everyone. We look forward to the end of restrictions so that he can enjoy the full Felbury House experience. A big thank you to all the team!
Reply from Jo Kennedy, Director at Felbury House Residential Care Home

Dear R T,
Many thanks for your kind review. Yes, we too are hoping to get back to normal and give your dad the full "Felbury Experience!". Making up for the lost time, we have already organised this year's trip to Buckingham Palace, and Littlehampton and various other events which we normally enjoy! In the meantime, we want to thank you and your family for supporting us during these difficult times and for your kind words about the team.

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Review from Mark H (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Father died in Nov 2020. Mum struggled to live at home with care and increasing Alzheimer's, so she went for a 'holiday' to Felbury for two weeks. When collecting her she had made a great friend and was sad to be leaving, so two weeks later we moved mum in permanently and she loves it. The
staff are always cheerful and have had a lot to deal with during the pandemic. Would thoroughly recommend it.
Reply from Jo Kennedy, Director at Felbury House Residential Care Home

Thank you very much for your kind review, your mum is a pivotal member of our social family and we were so glad she decided she wanted to stay and make it her home. I see we only got 4 stars for activities, but don't you worry: we are working on that and your mum will really enjoy seeing what we have planned for this year!

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Review from Jan R (Daughter of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad joined Felbury House in November 2019. He had been living independently and was not happy about going into residential care, but a bad accident convinced us that he was becoming a danger to himself. He was made very welcome, and after a few months he settled into Felbury life - and then the pandemic
came. Lockdown was difficult for everyone, and the staff worked very hard to make things bearable for the residents, despite the restrictions that had to be put in place. We were kept informed at all times, and as soon as visiting was possible a cabin was installed in the garden to facilitate this, as well as iPads and computers to keep in touch with relatives. Rigorous adherence to safety measures meant that there were no cases of Covid in the Home. The staff at Felbury are friendly and caring and go out of their way to get to know each resident's likes and dislikes. They are professional and helpful and we always felt that Dad was being well looked after.
Reply from Jo Kennedy, Director at Felbury House Residential Care Home

Thanks so much for your kind words, yes you’re so right: it’s been a difficult year for us! But Residents like your dad helped us stay positive with their sunny attitude and keenness to do activities and fundraise etc. during lockdown. It was a team effort of us and you keeping everyone safe so thank you for your support. It was a pleasure to be part of your dad’s life.

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Review from Mark L (Son of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad always spoke highly of the staff and the care that he received at Felbury House. It was a relief for me to always know that he was safe and well looked after especially after the eighteen months we have all endured. I must congratulate Felbury House on their handling of the pandemic, to come through
it with no cases really reflects well on the efforts of staff and management. I always knew that I could pick up the phone with however minor a concern and get a cheery response, no matter what time of the day or night, that in itself was very reassuring. Please convey my thanks and appreciation to your staff. I wish you success for the future.
Reply from Jo Kennedy, Director at Felbury House Residential Care Home

Your father was such a lovely gentleman, it really was our pleasure to care for him. I can’t recall a single day that he didn’t have a smile on his face. He will be missed by us all.

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Review from Alan A (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99-year-old father moved into Felbury in September 2020. He has settled in very easily despite initial reservations, which was understandable, and this is due to the staff and management and their caring and approachable attitude, and he has nothing but praise for the staff. Management are readily
available to discuss any issues.
His room is clean and comfortable and importantly, kept warm. The surrounding grounds are well kept and he is looking forward to being able to sit outside when circumstances permit. Considering the difficulties caused by COVID, the home has managed the risks extremely well and kept it out of the home. Importantly the management keeps us informed regularly and frequently regarding changing circumstances and how they are managing them. A monthly newsletter keeps us informed of activities and events happening during the following month and considering the restrictive circumstances, it is apparent that every effort is being made despite the restrictions.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your kind review. We are proud we have managed to remain Covid free whilst managing the risk and making sure visitors could come to the home. Following our second dose of vaccine this week we look forward to reopening the home fully and welcoming you in with open arms! Thank you for your patience and support through this challenging year!

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Review from Val H (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father went to live at Felbury in September 2020. Due to Covid-19 my brother and I were only able to assess the home from the exterior but dad has settled in well despite Covid stopping regular visits. The staff are very helpful and obviously, the care and safety of the residents is paramount. This
is borne out by not having a single case of Covid in the home. Dad has complained about only one aspect of his care and that is he finds the food a bit bland but that is because he has burnt his tastebuds over the years with his fondness for spicy food. We helped dad move into his room which was very comfortable and contained everything he would need. We are looking forward to the time we can look around the rest of the home. Each month we are sent an itinerary of activities that will take place during the following month and are kept well informed of any news or updates.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you so much for your kind review. I am glad you mentioned your dad's fondness for spicy foods: he's not mentioned it to me, but we will now organise something for him. Pre-covid, we loved to take residents out to their favourite restaurants for something special: so I look forward to arranging a nice Indian meal for him very soon.

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Review from Michael P (Son of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the owners and staff of Felbury House too much. Not only have they maintained the highest levels of day-to-day care for my mother during these very testing times they have managed to keep Covid out of the home. They have done an exceptional job.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your kind praise. This year has been 'trying' to say the least, but the staff have done an amazing job of keeping us covid-free. It is an absolute pleasure to care for your mother.

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Review from C W (Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service in all areas!
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your kind praise. I am so proud of how you have made Felbury House your home. To see you greet me with a smile every day and our conversations about American politics, is what makes my days feel worthwhile, thank you for being such a pivotal member of our Felbury Family!

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Review from R B (Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live here. I am happy.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thanks. You to me are the epitome of our Felbury Family and the reason we do our job. I am glad you feel happy with our service, it means a lot, thank you.

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Review from Nadine M (Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Felbury House us covered with care staff. The management is always available to give any help that is needed, be it personal, medical or shopping and always with such pleasure. Felbury has become a home to all the residents, and it's a great pleasure to see. Strive on rosemary in the building.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

It is completely our pleasure to give our help with anything. My favourite part of my job is you giving me a shopping list and me being able to fulfill it for you; I much prefer doing jobs like this then all my paperwork in the office. It is such a privilege to look after you and I look forward to seeing you every time I come in.

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Review from Alan E (Resident) published on 2 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My previous home is two miles north of the area. Car use for weekly shopping always essential for being a widower. At 90 years, I decided to stop diving and moved into a local care home, where I am very content, well-fed and among good companions. My spacious room has wide views over the woodlands -
what more could I ask for.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

I know making that move from your independent home was a big decision for you and I am glad that we could support you positively with that, it's nice to hear that you still feel content with that decision. I look forward to being able to take you to local attractions again very soon so that we can start 2021 as we intended!

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Review from J O (Granddaughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has been at Felbury House since last year. We didn't think she would settle and were surprised and relieved when she did so quickly. The staff are so kind and lovely, last time I arrived Nan was up and dancing in the lounge with one of the staff, it was so lovely catching her having fun!
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

We are often surprised ourselves at how soon people feel settled! A little love can make the transition easy. It’s always good to hear when residents are dancing “You don’t stop dancing because you get old: you get old because you stop dancing!”

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Review from Karen V (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum joined the Felbury House "family" at the age of 98. She was made so welcome and so were we, as a family. Their care and attention to personal needs and requirements are exceptional and soon Mum was joining in with all the activities. She loved all the exercise classes, musical treats, luncheons,
canal trips, day trips to Wisley Gardens and a trip to Buckingham Palace which I was also invited to. What an amazing day together. The continuity of care staff is what makes it so special - they all know each resident personally and their needs - nothing is too much trouble. The care plans are efficient and updated and we were kept informed of any changes at all times which was very reassuring. At nearly 102 years Mum's health naturally started to deteriorate and we were worried that we may have to find nursing care but no, this was her "home" and an end of life care plan was put into place. The care was second to none and so was the support we received. Thank you so much Felbury House.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Karen
Thank you so much for your kind review. Your mum was a really wonderful lady and made each day count; she was an absolute "Joy" to care for and made our work so rewarding. As you know your mum inspired us to create the "Bucket List of things to do before we're 101" and she carried on way past that!, Your mum will never be forgotten at Felbury and our bucket list of activities: Buckingham Palace and The Ritz etc. will be her legacy.

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Review from A B (Wife of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a short-stay resident in Felbury House (December 2019 to January 2020). I was very happy with all aspects of the care provided, but having no previous knowledge of such establishment/ability to compare, have graded good to excellent as minor incident give 90% rather than 100%.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you so much for your lovely review, your husband was an absolute pleasure to care for and we were happy to support him back to health so that he could return home to you.

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Review from J B (Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy at Felbury House, there are things to do with others and would be happy to recommend.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

A sincere thank you for your kind review. It gives me great satisfaction to know how happy you are: you have really shown us how to embrace a new chapter of life and to live life to the full and to make friends and settle in. You are an inspiration and we love having you as part of our Felbury Family.

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Review from J G (Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Felbury is very good.
I am happy and cared for.
Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Welcome to Felbury! Thank you for your initial review. I am so glad you feel settled and happy, however; I noticed that we have not received full marks in all areas yet. After speaking with you I am glad you are looking forward to experiencing our virtual reality tour of "Sydney & Ayre's Rock" to remind you of your travels Down Under and some of our more gentle activities. We will strive to ensure that you remain "happy and well cared for", thank you!

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Felbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Felbury House Residential Care Home is calculated as follows: ( (147 Excellents x 5) + (27 Goods x 4) ) ÷ 174 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Felbury House Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Jo

Jo Kennedy

Job Title: Provider Joined: 2011

Jo and Stephen Kennedy built and have owned Felbury House since 2011. They also run a sister home in Hook Heath which has been the family business since 1983.
They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.

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