Felbury House Residential Care Home

I would recommend Felbury House to anyone looking for a safe and caring environment for their loved ones.

My stepfather was initially very reluctant to be moved into a care home but luckily found himself at Felbury where he was extremely well cared for. Lovely people, great location and much more personal than many other care options. I'm so glad we found Felbury and can't thank them enough for making his last year of life a happy one.

Overall, we cannot thank them enough for the wonderful care they provided to Mum and would absolutely recommend them.

I rate it 9.9/10.

I would thoroughly recommend this lovely home.

My brother was in Felbury House for six years and would have remained if his health had not deteriorated. Felbury is comfortable, home-from-home, with a peaceful and friendly atmosphere. My brother, bless him, is not the easiest of people to deal with, but everyone at Felbury was patient and understanding of his needs.

Thank you to all the staff at Felbury for their care, support and patience during mum's time at Felbury. We were so impressed with the care given. Mum is now settling in to her new Nursing Home. We would highly recommend Felbury House for comfortable, secure and happy home-from-home care. You have all been marvellous - thank you so much.

Excellent food and kind manner.

My mother has Lewy Bodies Dementia and has been a resident of Felbury House since January 2022. She has settled in well and is extremely well looked after by the management and staff. She loves company and has enjoyed making friends with residents and carers. Felbury staff are all very professional and kind. She has some favourites but I won’t reveal their identities! Felbury House is very different to most other homes I’ve visited; firstly the Surrey Hills location is stunning and secondly there is a genuine family feeling to the place. Whilst it’s not 100% perfect it’s not a bad place to live when you need constant care and supervision.

Felbury House Residential Care Home has made such a difference in our lives. My mother is safe and happy, and I don’t worry anymore. It’s a lovely home, just the right size, so the carers know all the residents and their families. I have great admiration for everyone working at Felbury House. They are always cheerful and call both my mother and I by name, tell me any news or funny thing that happened. I highly recommend it to anyone looking for a safe and friendly care home for a loved one.

Summer BBQ with residents and families, Mum's first BBQ at Felbury House Residential Care Home, all the staff put on a brilliant afternoon for the residents, plenty of excellent food. The staff worked really hard in the heat, and it went down really well. It was nice to meet the families of other residents as we are all in the same situation. Special thanks as well for all the outings arranged by Felbury House, and Mum really looks forward to them and having time outside.

The home has provided my mother with a safe and homely environment. Staff seem rushed at times and could spend longer with residents in their rooms. The home always feels well staffed, and most are really caring and helpful.

Dad has been in Felbury House Residential Care Home for 18 months, having arrived between lockdowns in the COVID pandemic. He had been finding life in his home of over 60 years increasingly difficult and had suffered a number of falls, so it is a great relief that he is being well looked after. Whilst he still misses home, we are so grateful for the care he receives and everyone's help and patience. We appreciate the measures taken to ensure all residents remained safe and well during the pandemic, even though it was difficult for everyone. We look forward to the end of restrictions so that he can enjoy the full Felbury House experience. A big thank you to all the team!

After my Father died in Nov 2020. Mum struggled to live at home with care and increasing Alzheimer's, so she went for a 'holiday' to Felbury for two weeks. When collecting her she had made a great friend and was sad to be leaving, so two weeks later we moved mum in permanently and she loves it. The staff are always cheerful and have had a lot to deal with during the pandemic. Would thoroughly recommend it.

Dad joined Felbury House in November 2019. He had been living independently and was not happy about going into residential care, but a bad accident convinced us that he was becoming a danger to himself. He was made very welcome, and after a few months he settled into Felbury life - and then the pandemic came. Lockdown was difficult for everyone, and the staff worked very hard to make things bearable for the residents, despite the restrictions that had to be put in place. We were kept informed at all times, and as soon as visiting was possible a cabin was installed in the garden to facilitate this, as well as iPads and computers to keep in touch with relatives. Rigorous adherence to safety measures meant that there were no cases of Covid in the Home. The staff at Felbury are friendly and caring and go out of their way to get to know each resident's likes and dislikes. They are professional and helpful and we always felt that Dad was being well looked after.

Dad always spoke highly of the staff and the care that he received at Felbury House. It was a relief for me to always know that he was safe and well looked after especially after the eighteen months we have all endured. I must congratulate Felbury House on their handling of the pandemic, to come through it with no cases really reflects well on the efforts of staff and management. I always knew that I could pick up the phone with however minor a concern and get a cheery response, no matter what time of the day or night, that in itself was very reassuring. Please convey my thanks and appreciation to your staff. I wish you success for the future.

His room is clean and comfortable and importantly, kept warm. The surrounding grounds are well kept and he is looking forward to being able to sit outside when circumstances permit. Considering the difficulties caused by COVID, the home has managed the risks extremely well and kept it out of the home. Importantly the management keeps us informed regularly and frequently regarding changing circumstances and how they are managing them. A monthly newsletter keeps us informed of activities and events happening during the following month and considering the restrictive circumstances, it is apparent that every effort is being made despite the restrictions.

My father went to live at Felbury in September 2020. Due to Covid-19 my brother and I were only able to assess the home from the exterior but dad has settled in well despite Covid stopping regular visits. The staff are very helpful and obviously, the care and safety of the residents is paramount. This is borne out by not having a single case of Covid in the home. Dad has complained about only one aspect of his care and that is he finds the food a bit bland but that is because he has burnt his tastebuds over the years with his fondness for spicy food. We helped dad move into his room which was very comfortable and contained everything he would need. We are looking forward to the time we can look around the rest of the home. Each month we are sent an itinerary of activities that will take place during the following month and are kept well informed of any news or updates.

I cannot praise the owners and staff of Felbury House too much. Not only have they maintained the highest levels of day-to-day care for my mother during these very testing times they have managed to keep Covid out of the home. They have done an exceptional job.

Excellent service in all areas!