Felbury House Residential Care Home

I live here. I am happy.

Felbury House us covered with care staff. The management is always available to give any help that is needed, be it personal, medical or shopping and always with such pleasure. Felbury has become a home to all the residents, and it's a great pleasure to see. Strive on rosemary in the building.

My previous home is two miles north of the area. Car use for weekly shopping always essential for being a widower. At 90 years, I decided to stop diving and moved into a local care home, where I am very content, well-fed and among good companions. My spacious room has wide views over the woodlands - what more could I ask for.

Nan has been at Felbury House since last year. We didn't think she would settle and were surprised and relieved when she did so quickly. The staff are so kind and lovely, last time I arrived Nan was up and dancing in the lounge with one of the staff, it was so lovely catching her having fun!

Our Mum joined the Felbury House "family" at the age of 98. She was made so welcome and so were we, as a family. Their care and attention to personal needs and requirements are exceptional and soon Mum was joining in with all the activities. She loved all the exercise classes, musical treats, luncheons, canal trips, day trips to Wisley Gardens and a trip to Buckingham Palace which I was also invited to. What an amazing day together. The continuity of care staff is what makes it so special - they all know each resident personally and their needs - nothing is too much trouble. The care plans are efficient and updated and we were kept informed of any changes at all times which was very reassuring. At nearly 102 years Mum's health naturally started to deteriorate and we were worried that we may have to find nursing care but no, this was her "home" and an end of life care plan was put into place. The care was second to none and so was the support we received. Thank you so much Felbury House.

My husband was a short-stay resident in Felbury House (December 2019 to January 2020). I was very happy with all aspects of the care provided, but having no previous knowledge of such establishment/ability to compare, have graded good to excellent as minor incident give 90% rather than 100%.

I'm very happy at Felbury House, there are things to do with others and would be happy to recommend.

I am happy and cared for.

I'm very happy with all the carers, they are very good.

I've been here long enough to know; I could not wish for a better home.

I am very happy at Felbury.

Most of the team are friendly but some are not, they undertake their tasks and just walk out of the room without saying a word. The doors to each room are left to slam when entering or exiting which is very unpleasant.

The care that mum received over her three-year stay at Felbury was always kind and compassionate and when her needs become more demanding over this time, her care plan was adjusted to meet these needs. We were always consulted and kept informed every step of the way. The last few months had been particularly challenging for mum's team of carers and it gave the family peace of mind to know that she was in very capable hands. We cannot thank them enough.

Having reached 89 and still being reliant on being able to drive into my local town, Dorking for my shopping needs, I decided to call it a day and move into a local care home. So here I am in the lovely village of Holmbury St Mary, being well fed and cared for at Felbury House.

From day one, we have had no complaints. Quite the opposite. All staff are delightful and appear to care genuinely about all the residents. Staff patience, willingness to go that extra mile and general demeanour are wonderful and really appreciated by our entire family. The home is kept clean and the atmosphere is friendly and welcoming. Much thought is given to the day-to-day quality of life as well as celebrating birthdays and events which are always with very popular live music. We love Felbury House - thank you.

My mother lived at Felbury House for six years and I cannot thank the staff enough for all their care. It is a family-run home and this is very evident with the staff taking time to get to know the residents which made such a difference. I was listened to and aware of everything that was happening. It was reassuring to know that there was always someone to talk to if there were any concerns. Nothing was too much trouble. The care at the end of my mother's life was exemplary, making a very difficult situation as easy as possible. I could not recommend this home more highly.

Many, many thanks for your excellent cordiality.

We were very glad to be able to find a room for dad here for the past 18 months. The rooms are a very good size and big washrooms (no baths). The home has worked hard to provide everything dad needed. It was always easy to discuss anything with the management. A sunny conservatory and very pleasant courtyard for sitting when the weather allows.

Thank you for saving us!

I and my husband were both in hospital, staff came and recommended Felbury House Residential Care Home when we both needed to get out of the hospital. We've been here for 9 months and we have our good and bad days still, but the staff are very helpful. We feel that we have been rescued by you.

Have nothing but praise - I could not be better looked after by management and staff.