






Felbury House Residential Care Home has a family history of over 40 years in running care homes.
They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.
70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all...
Care Provided by Felbury House Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.
The price(s) shown are provided by the care home. Contact Felbury House Residential Care Home for full pricing details and T&Cs.
Contact Felbury House Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Felbury House Ltd
- Private Owned
Person in charge
- Sarah McLeod (Registered Managers)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).
Parking
- On site parking available
Felbury House Residential Care Home Reviews (78)
Felbury House Residential Care Home has a Review Score of 9.9 (9.863) out of 10, based on 19 reviews in the last 2 years.
Over all time Felbury House Residential Care Home has 78 reviews.
I live here. I am happy.
Thanks. You to me are the epitome of our Felbury Family and the reason we do our job. I am glad you feel happy with our service, it means a lot, thank you.
Felbury House us covered with care staff. The management is always available to give any help that is needed, be it personal, medical or shopping and always with such pleasure. Felbury has become a home to all the residents, and it's a great pleasure to see. Strive on rosemary in the building.
It is completely our pleasure to give our help with anything. My favourite part of my job is you giving me a shopping list and me being able to fulfill it for you; I much prefer doing jobs like this then all my paperwork in the office. It is such a privilege to look after you and I look forward to seeing you every time I come in.
My previous home is two miles north of the area. Car use for weekly shopping always essential for being a widower. At 90 years, I decided to stop diving and moved into a local care home, where I am very content, well-fed and among good companions. My spacious room has wide views over the woodlands - what more could I ask for.
I know making that move from your independent home was a big decision for you and I am glad that we could support you positively with that, it's nice to hear that you still feel content with that decision. I look forward to being able to take you to local attractions again very soon so that we can start 2021 as we intended!
Nan has been at Felbury House since last year. We didn't think she would settle and were surprised and relieved when she did so quickly. The staff are so kind and lovely, last time I arrived Nan was up and dancing in the lounge with one of the staff, it was so lovely catching her having fun!
We are often surprised ourselves at how soon people feel settled! A little love can make the transition easy. It’s always good to hear when residents are dancing “You don’t stop dancing because you get old: you get old because you stop dancing!”
Our Mum joined the Felbury House "family" at the age of 98. She was made so welcome and so were we, as a family. Their care and attention to personal needs and requirements are exceptional and soon Mum was joining in with all the activities. She loved all the exercise classes, musical treats, luncheons, canal trips, day trips to Wisley Gardens and a trip to Buckingham Palace which I was also invited to. What an amazing day together. The continuity of care staff is what makes it so special - they all know each resident personally and their needs - nothing is too much trouble. The care plans are efficient and updated and we were kept informed of any changes at all times which was very reassuring. At nearly 102 years Mum's health naturally started to deteriorate and we were worried that we may have to find nursing care but no, this was her "home" and an end of life care plan was put into place. The care was second to none and so was the support we received. Thank you so much Felbury House.
Thank you so much for your kind review. Your mum was a really wonderful lady and made each day count; she was an absolute "Joy" to care for and made our work so rewarding. As you know your mum inspired us to create the "Bucket List of things to do before we're 101" and she carried on way...
My husband was a short-stay resident in Felbury House (December 2019 to January 2020). I was very happy with all aspects of the care provided, but having no previous knowledge of such establishment/ability to compare, have graded good to excellent as minor incident give 90% rather than 100%.
Thank you so much for your lovely review, your husband was an absolute pleasure to care for and we were happy to support him back to health so that he could return home to you.
I'm very happy at Felbury House, there are things to do with others and would be happy to recommend.
A sincere thank you for your kind review. It gives me great satisfaction to know how happy you are: you have really shown us how to embrace a new chapter of life and to live life to the full and to make friends and settle in. You are an inspiration and we love having you as part of our Felbury Family.
I am happy and cared for.
Welcome to Felbury! Thank you for your initial review. I am so glad you feel settled and happy, however; I noticed that we have not received full marks in all areas yet. After speaking with you I am glad you are looking forward to experiencing our virtual reality tour of "Sydney & Ayre's Rock" to...
I'm very happy with all the carers, they are very good.
We really appreciate your kind comments about the staff: we are very fortunate to have such an excellent team and value them immensely, your feedback is very rewarding to them, thank you!
I've been here long enough to know; I could not wish for a better home.
Thank you so much for your lovely review, The Felbury Family wouldn't be the same without you! We are so glad you call it home.
I am very happy at Felbury.
Thank you for your kind comments P B, we are very happy to look after you!
Most of the team are friendly but some are not, they undertake their tasks and just walk out of the room without saying a word. The doors to each room are left to slam when entering or exiting which is very unpleasant.
Thank you for the constructive feedback received, we were obviously concerned with your comments and after speaking with you in person and then discussing the issue with staff: we hope that your concern has now been corrected to your satisfaction. The manger and senior team are always available for...
The care that mum received over her three-year stay at Felbury was always kind and compassionate and when her needs become more demanding over this time, her care plan was adjusted to meet these needs. We were always consulted and kept informed every step of the way. The last few months had been particularly challenging for mum's team of carers and it gave the family peace of mind to know that she was in very capable hands. We cannot thank them enough.
"Mum" was such a pleasure to care for, a wonderful, interesting lady, who was worldly and wise and who will be missed by us all.
We look forward to celebrating her life with you tomorrow.
Having reached 89 and still being reliant on being able to drive into my local town, Dorking for my shopping needs, I decided to call it a day and move into a local care home. So here I am in the lovely village of Holmbury St Mary, being well fed and cared for at Felbury House.
Thank you. If I may say, you are one of a minority of people who have ever called up and said, "I am looking for a home for myself", you put your trust in me and Felbury when we first met and it makes me really happy to know that you feel you made the right decision for yourself. I strongly...
From day one, we have had no complaints. Quite the opposite. All staff are delightful and appear to care genuinely about all the residents. Staff patience, willingness to go that extra mile and general demeanour are wonderful and really appreciated by our entire family. The home is kept clean and the atmosphere is friendly and welcoming. Much thought is given to the day-to-day quality of life as well as celebrating birthdays and events which are always with very popular live music. We love Felbury House - thank you.
The support and positivity you bring to your mum and to the home is really appreciated: it makes a sometimes challenging job so much easier when we are able to work with you as a team and as your mum proves; this is how people thrive.
Hurrah for happy families!
My mother lived at Felbury House for six years and I cannot thank the staff enough for all their care. It is a family-run home and this is very evident with the staff taking time to get to know the residents which made such a difference. I was listened to and aware of everything that was happening. It was reassuring to know that there was always someone to talk to if there were any concerns. Nothing was too much trouble. The care at the end of my mother's life was exemplary, making a very difficult situation as easy as possible. I could not recommend this home more highly.
I very much enjoyed staying with you and hope, in future days that I can continue to enjoy the experience.
Many, many thanks for your excellent cordiality.
We were very glad to be able to find a room for dad here for the past 18 months. The rooms are a very good size and big washrooms (no baths). The home has worked hard to provide everything dad needed. It was always easy to discuss anything with the management. A sunny conservatory and very pleasant courtyard for sitting when the weather allows.
I am sorry that you also felt our activities are only satisfactory; especially when we make...
Thank you for saving us!
I and my husband were both in hospital, staff came and recommended Felbury House Residential Care Home when we both needed to get out of the hospital. We've been here for 9 months and we have our good and bad days still, but the staff are very helpful. We feel that we have been rescued by you.
Have nothing but praise - I could not be better looked after by management and staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Felbury House Residential Care Home.
There are no upcoming events for Felbury House Residential Care Home.
Awards / Recognitions (4)
- 30 Nov 2024Recipient: Felbury House Residential Care Home
- 15 Feb 2016Recipient: Felbury House Residential Care Home
- 01 Feb 2015Recipient: Felbury House Residential Care Home
Accreditations
There are no accreditations posted yet for Felbury House Residential Care Home.
Meet the Team (1)

They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.
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