Felbury House Residential Care Home

Felday Road, Holmbury St Mary, Dorking RH5 6NL
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9.8 70 Reviews
  • Felbury House Residential Care Home, Dorking
Felbury House Residential Care Home has a family history of over 40 years in running care homes.

They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.

70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all times. All staff are encouraged to train vocationally and most hold NVQ/QCF level 2 in Health & Social Care as a minimum. However, kindness cannot be taught and this is the core skill they look for when recruiting.

Felbury House Residential Care Home is a luxury 2012 development, designed to suit comfortable daily living for those with care needs. Spacious suites with kitchens and studio apartments are available for long-term residential needs and also for temporary respite (when available), with the scenic surroundings of the picturesque Surrey hills and looking across to Leith Hill - in the stunning village of Holmbury St Mary where they actively support the local church, school and surrounding pubs and small businesses - an ideal location for individuals to achieve a balance of life with care and still involved in community.

Felbury House remained a covid-free home throughout the pandemic due to innovative measures taken and diligent infection control standards.

Personal care needs are met individually based on meeting with you and having an informal chat.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1249 – £1449
  • Self-Funded Residential Dementia Care: £1249 – £1449
  • RESPITE Self-Funded Residential Care: £1249 – £1449
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1449

All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.

These prices are only a guideline, please contact Felbury House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Felbury House Ltd

Person in charge

  • Sarah McLeod and Kirsty Davey (Registered Managers)

Local Authority / Social Services

Admission Criteria

  • Stay for a 4 week trial/holiday to see if you are happy before deciding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (26)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).

Parking

  • On site parking available

Felbury House Residential Care Home Reviews (70)

9.8

Felbury House Residential Care Home has a Review Score of 9.8 (9.845) out of 10, based on 15 reviews in the last 2 years.
Over all time Felbury House Residential Care Home has 70 reviews.

Overall Experience
  • 59
  • 11
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Date Published
  • 70
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  • 11
  • 15
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Reviewer Connection to Felbury House Residential Care Home
  • 21
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  • 5
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Total of 70, showing 61-70
Review from Jackie L (Friend of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am friends with the resident. Excellent activities and excellent hairdresser.
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Review from Marina S (Niece of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff. Friendly atmosphere, lots going on good communication via phone, email and post. Long service staff who know the residents well. Very welcoming to visitors. Happy residents.
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Review from Angela P (Sister of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is epileptic and has been looked after with amazing care ever since he first went to Felbury House Residential Care Home. With declining health, he is always brought downstairs to be with other residents and often sitting at the table with a carer talking to him. I have complete confidence
in all the staff and are more than happy to leave him in their care.
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Review from Jan O (Niece of Resident) published on 17 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been with you for several months now and is very happy. She says it feels like her home. Everyone is always friendly and very caring. She has enjoyed lots of outings and activities the home organises. She loved the outing today to Wisley butterfly exhibition.
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Review from Susie T (Resident) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Felbury House is absolutely splendid! All the staff are so helpful and kind. I've lived here for nearly 4 years after being knocked over in Cranleigh High Street, whereby their care returned me to full health and I decided to stay here permanently.
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Review from Adrian O (Friend of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Felbury on a number of occasions and found the home and the staff to be excellent. I am considering the home in the near future for my elderly mother as it has a very friendly and homely atmosphere and feel confident that they would provide excellent care
for her.
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Review from Philip S (Nephew of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first went to Felbury house in Holmbury St Marys last year to see one of my family members and was going to write this in December 2016 but completely forgot until I went back to see my uncle who is at this amazing residential Care Home.
I recently went for lunch which is highly recommended if you
ever get to go there as a guest there are three amazing chefs. There you get the choice of the main of the day which I had for my lunch -


Starter - asparagus smoked bacon soup
Main - Baked Salmon With roasted Garlic cloves fresh steamed vegetables
Dessert - Eaton Mess.
And there was an alternative menu as well with 8 more choices.


Not only is the service outstanding and the care staff are constantly there to help you in any way I really can't recommend this home enough every time I have gone there it has been amazing I am so proud to have my uncles in this residential home great job to you all.


5 stars from all of us the Strachan family.

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Review from S B (Son of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care are this home is exceptional for it's loving and caring approach - the accommodation is comfortable and food is the highest standard. Administration and links with other agencies, medical etc. are well organised.
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Review from Karen VK (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felbury House is unique. It is beautifully furnished and appointed and it is like walking into a large family home. The management team and all the care staff are so caring, knowing each resident personally and treating them all with such dignity and compassion. The atmosphere is so happy and friendly
it is a pleasure to visit at any time of the day. I couldn't wish for a better residential home for my mum. Having long term staff also makes such a difference as they understand all the personal needs of each resident, just lovely- cannot recommend more!
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Review from J A (Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely helpful and very friendly. Couldn't be better in all ways, all needs i got with personal care, catering excellent.
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Felbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Felbury House Residential Care Home is calculated as follows: ( (147 Excellents x 5) + (27 Goods x 4) ) ÷ 174 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Felbury House Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Jo

Jo Kennedy

Job Title: Provider Joined: 2011

Jo and Stephen Kennedy built and have owned Felbury House since 2011. They also run a sister home in Hook Heath which has been the family business since 1983.
They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Felbury House Residential Care Home to verify any information. View our terms and conditions. Felbury House Residential Care Home has an Enhanced Service - more info.