Gracewell of Fareham, Fareham, Hampshire
Gracewell of Fareham, Fareham, Hampshire
Gracewell of Fareham, Fareham, Hampshire

Gracewell of Fareham is a beautiful purpose built nursing and residential home set in the heart of Fareham with easy public transport links and ample parking making it easy for families and friends to visit. Furnished to the very highest of standards, it offers a homely yet luxurious environment, with all residents having en-suite rooms. The home offers excellent facilities, including a hair and beauty salon and bright cafe, all for residents and families to use. Externally, there are landscaped-sensory gardens.

They also have six bungalows at Gracewell of Fareham, for those residents who want to retain their independence and have access to all the facilities and services provided by the main home.

Dedicated and passionate team-members deliver Residential-Support, Specialist-Dementia care and 24hr Nursing all in separate and specifically designed parts of the home to provide the best possible alternative for those who can no longer manage at home. Professionals empower residents to regain independence, choice and freedom and really live their lives.

Group: Gracewell Healthcare Ltd

Person in charge: Jacqueline Hampton (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Social Services, NHS Continuing Care and Private Funding. Ages 50+.

Single Rooms: 89

Rooms with ensuite WC: 89

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Fareham: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Gracewell of Fareham has a Review Score of 9.4 (9.408)

The Review Score of 9.4 (maximum of 10) for Gracewell of Fareham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Gracewell of Fareham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.621 for Gracewell of Fareham is calculated as follows: ( (140 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 206 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.787 Points relating to the number of positive Reviews for Gracewell of Fareham is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 14 Reviews ÷ 17.8 Target = 0.787

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Fareham?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Fareham

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Friend of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I have found everyone concerned with Gracewell of Fareham to be most helpful, kind and caring. The home has a lovely friendly and welcoming atmosphere and the staff are only too keen to help. The rooms are clean, bright and airy with a homely feel and the food is delicious! My mum is very happy here.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Fareham responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team.

Unfortunately, Mum only had 3 weeks at Gracewell before she passed away. I found the care staff extremely respectful and helpful and I was glad Mum spent her final weeks in such a caring and comfortable environment.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Fareham responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team.

Every effort is made for this place to be one of comfort and wellbeing.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

Excellent accommodation with an impressive reception. More hotel than rest home. Friendly staff who make you feel welcome.
Food is mostly very good but occasionally is poor.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 30 May 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team.

My wife and I have just moved into one of the 'independent living' bungalows. Without doubt, the size and quality of workmanship surpassed all our expectations.
We are looking forward to many years of 'quality living'.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 05 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

We have moved here from Spain with no furniture but Gracewell willingly supplied quality emergency furniture until such time as we can purchase our own.
They have all gone 'the extra mile' in making our transition from living abroad to settling in here as painless and without doubt stress-free as possible. We love it here.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 17 May 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team.

Mum has been a resident for 2 months and has settled in very well. She is very fond of all the staff and considers them to be a second family. Mum has told me that she couldn't be happier with all the care and attention she receives.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team.

My wife and I live in a bungalow - assisted living. For four months - we could not ask for more help or assistance.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 23 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

We have two good friends in Gracewell. It is a wonderful home and the care is excellent. The staff are patient and caring. There are excellent activities for residents we have experience of quite a few nursing/care homes and most do not come up to scratch. Gracewell is expensive but I realise the staffing costs must be high.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 27 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

While I am generally satisfied with the facilities at Gracewell of Fareham and also the level of care provided by staff I do feel that there is definitely room for improvement when it comes to food. My mother who has dementia often complains about the food provided. I have also spoken to other residents, several of whom have voiced similar opinions. Also, laundry leaves a lot to be desired.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

Gracewell of Fareham is not what I expected a care home to be like. It is a modern, quiet and has a lovely setting with great facilities and staff. I feel happy that my mum is being looked after with the care she receives. I do not worry when I am at home and can sleep at night. Overall an excellent care home.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

Found Gracewell to be very much like a four-star hotel. Always clean and tidy and all staff are very, very helpful and kind and make all residents feel at home.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

There have been a lot of changes at this care home over the past few months with a complete change in the management team and appointment of new staff. The changes seem, in general, to be having a positive effect on the home. The carers, in the main, do seem to actually 'care' about their residents, although we still have some concerns about staffing levels at times. Cleanliness of the home is usually fairly good, although some carpeting and furniture still needs some attention (still seem to be waiting for new carpeting although replaced in some areas). Food always good, with good choices. Father-in-law seems generally content.

How likely would you be to recommend Gracewell of Fareham? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Fareham responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

Although my mother was only a resident at Gracewell of Fareham for a short period of time, the care she received before she passed away was exemplary. All of the staff that we met were kind and courteous and kept us fully informed in relation to my mother's condition. They treated my mother with respect throughout, ensuring that she maintained her comfort, privacy and dignity.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Fareham responded to this review on 02 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Fareham and we offer our sincere condolences to you and the rest of your family.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

My father has only been at Gracewell for a short period of time but we are pleased with the standard of care and the way the staff are treating my father with dignity and respect. He may have dementia but he is an adult and they treat him as such. We are pleased with all the facilities and care he has received so far. Our thanks to all the staff.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Fareham responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team

The bungalow has been made homely with familiar furniture, pictures and ornaments. It is light bright and warm. The level flooring allows use of the 'zimmer' increasing independence indoors.
The move has been traumatic, after a lifetime of rural living, but has been eased with having the family pet here and the support of friendly and helpful staff.
It is lovely to have meals provided and with the flexibility of dining with others, or, separately.
It is good to have the support of laundry, cleaning and maintenance services.
We enjoyed the evening 'sing-a-long' and the afternoon gardening activity. We appreciated participating in a church service.
We welcome the degree of independence retained within a secure environment, without feeling institutionalised and restricted to one room.
We miss a focal fireplace and fresh air, but are warm all the time.
We have family nearby to take us out to attractive local places, which compensates for the lack of a beautiful countryside view.

How likely would you be to recommend Gracewell of Fareham? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Heather, Marketing Assistant at Gracewell of Fareham responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Fareham Team.

On whatever occasion I visit my friend at Gracewell, I am extremely impressed with the whole concept of the home. I hope it is there for me, in case of need, when I attain old age and can no longer take care of myself. It is lovely and the staff are very pleasant.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather, Marketing Assistant at Gracewell of Fareham responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Gracewell of Fareham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their friends and families lives. You will be very welcome at our home when you feel the time is right to join us.
The Gracewell of Fareham Team

I was hesitant to consider Gracewells when I read the latest CQC report, but decided to go and take a look. I found smiling and content residents, numerous staff specialities available and willing to help, excellent supervision of residents, and immaculate and beautiful dementia friendly surroundings. On raising the points cited by the CQC as areas for improvement I received robust and convincing answers regarding plans in place to rectify these issues. Having moved Mum and Dad in last week I know their medical, physical, emotional and psychological needs have already been properly assessed and suitable care plans insitu. I have also been moved to tears by the very rapid and unexpected improvement in their mental and verbal abilities. For six very precious days I have had my parents back. Thank you to all the team for going one step beyond caring for my dear Mum and Dad.

How likely would you be to recommend Gracewell of Fareham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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