Magdalen House Care Home

Magdalen Road, Hadleigh, Ipswich IP7 5AD
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8.8 42 Reviews
  • Magdalen House Care Home, Ipswich
Magdalen House Care Home opened in 2012 and is located in Hadleigh, Ipswich. The home provides residents with independent living with access fully furnished rooms and a small kitchenette.

Magdalen House Care Home was built on the old Hadleigh Bowls club which was one of the oldest bowls clubs in the country.

The home is able to provided assisted living accommodation on the second floor, each suite has it's own en-suite facilities, power points, phone points and Wi-Fi access.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

These prices are only a guideline, please contact Magdalen House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kirsty Holden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Visiting is unrestricted but if visiting early or late in the day please contact the home in advance so that they can ensure your loved one is up and expecting you

Parking

  • There is a car park down the side of Magdalen House and if that is full there is a pay to park council run car park opposite and another car park further down the road

Magdalen House Care Home Reviews (42)

8.8

Magdalen House Care Home has a Review Score of 8.8 (8.754) out of 10, based on 5 reviews in the last 2 years.
Over all time Magdalen House Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Magdalen House Care Home
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Total of 42, showing 21-40
Review from Rachel P (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is enjoying taking part in the activities run by the home, particularly the quiz.
It would be nice to return back to residents' rooms, as COVID restrictions in the outside world are out of sync with the restrictions here.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thank you for your review. I am delighted to hear your mother is enjoying taking part in the activities. With reference to our Covid restrictions, we are being extremely conservative in our approach in order to do all we can to keep everyone safe. We monitor infection rates, health requirements and government recommendations on a daily basis. We are very aware that our industry is more conservative compared with elsewhere and that raises frustrations for us all. My very best wishes to your family, Helen

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Review from N B (Daughter-in-law of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always polite and helpful and coped well during COVID times.
Mother-in-law is well looked after and there are plenty of activities if she chooses to get involved.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thank you for your review. We very much appreciate it when our family members provide feedback and reviews. We share the feedback with the staff in our catch-ups. It helps us to not only improve the service but it also gives everyone a lift. My very best wishes for your family, Helen

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Review from Linda B (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience on Saturday 6th August 2022 was extremely positive. We were met by a very kind and helpful member of staff. She settled us into the Day Care Centre and went to collect my mum from the Dementia Floor. She returned with my mum and her interaction with my mum was incredibly caring. Once
our visit had come to an end, this lady returned to take my mum back to the Dementia Floor. She then returned to see us out of the building. There appears to have been and continues to be some great improvements taking place since the recent change in Management. This home just goes from strength to strength. Their dedication to their residents is second to none and I couldn't recommend this home more highly.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hi, this is such a lovely review, thank you.
The genuine relationships our colleagues have with their residents is so humbling. We absolutely have the best people. I'm also pleased that you've noted some of the improvements we're implementing. Thank you again. My best wishes to you and your family, Helen

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Review from N L (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care Mum is given at Megdalen House. Mum is so happy and relaxed and enjoys all the many activities which are organised daily. The staff are all very kind and nothing is too much trouble. We would highly recommend Magdalen House.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, how lovely to read your review and see that the approach our kind team takes is recognised. They absolutely work to the ideal that nothing is too much trouble for our residents. Your review will bring many smiles in the team meeting, thank you. Helen

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Review from Georgie L (Granddaughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the entertainment staff very helpful, friendly and supportive.
Nan seems very happy and content with the help given. The outside area was very nice for her to spend time with the other residents.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hi,
Thanks for your positive review of our service. I am so glad your Nan is enjoying her time with our great colleagues. The Magdalen team is a really happy bunch who love their residents and the time they spend with them. My very best wishes for you and your family, Helen

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Review from L M (Daughter of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were impressed with Magdalen House from the outset when our lovely mum (suffering from dementia) attended the day centre. The deputy manager was a great help and support when Mum became a resident, and we were very happy with the care and consideration she received.
During the pre-Covid period,
when visiting was freely allowed, we were always made to feel welcome and were very impressed with the standard of care. It was heartbreaking not to be able to visit, but at least we felt assured of the standard of Mum's care. The rigid visiting rules (in excess of those set by the Government) made visiting difficult and sad for us. All the care staff, cleaners and the receptionist have been absolutely excellent.
During the last week of her life, when our mum was bedridden and virtually unconscious, the care staff and activities coordinators gave her the most wonderful care, ensuring her cleanliness, comfort and dignity throughout. We really appreciate their dedication and attitude and would happily recommend Magdalen House to anyone looking for a care home.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, thank you for your comprehensive review of our service. I am so very sorry for the sad loss of your Mum. My condolences to you and your family. When you're caring for someone at home with dementia, the challenge is relentless. We are absolutely delighted to have our day centre to provide respite for the home carer and a change of scene for the person with dementia as well. Then, if it's helpful, having the care recipient move in with us is all about providing continuity of care for both the carer and the Resident. And for us, it's wonderful as we become so fond of our daycare guests and residents, we feel that we're really supporting the family together. All our very best wishes go to you and your family, thank you.

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Review from R L (Brother of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has had first-rate care and attention throughout her time at Magdalen House. The staff have always been very friendly and caring showing real concern for her well-being. She has had a room that suited her well and have been very happy there. I have always felt welcome as a visitor.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Thank you for your review. I am so pleased you've enjoyed our care and service to your sister and yourself. I agree with your rating - I think our Magdalen House team is first-rate, five stars! Thanks for taking the time to give us this valuable feedback. My best wishes to you and your family.

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Review from Karen C (Daughter of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When our mum was placed in their care we can only praise their support and professionalism caring for Mum with dementia. Nothing seemed too much trouble, were always kept informed. Sadly, when Mum passed away they supported us and showed great compassion. We highly recommend this care home.
Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Firstly my condolences for the loss of your mum. For you to take the time to write this review for us at this sad time is very kind and very much appreciated. Magdalen House has such a kind team of people. They are very much connected to all the residents and it shows in all the great care they willingly provide. Your kind words will mean a great deal to the whole team. My very best wishes to you and your family.

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Review from Doreen B (Resident) assisted by family/friend published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I look forward to going to the club to see my friend and make new ones.
I look forward to the activities, doing colouring. The dinners are very good.
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Review from Richard D (Brother of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Under both current and previous management, the staff have always shown my sister the greatest of respect and care. I am completely happy with her care, particularly in view of the ongoing Covid crisis.
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Review from Phil W (Son of Resident) published on 11 July 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Since my earlier review, our experience has changed. My mother was unhappy being housed in the upstairs dementia unit as, despite memory problems, she is very 'with it' and found it lonely and oppressive and was unable to visit the garden regularly. She also broke her hip and was in pain for two days
before it was realised that this was the case. Since moving to another local home, she is a different person; we wish we had taken that step earlier.
Many of the care staff are very caring and my mother formed good relationships with them.
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Review from Jean Y (Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Magdalen House was for one week only while my carer was on holiday.
I was treated kindly, thoughtfully and with skill and friendliness.
My room was very pleasant and cleaned regularly and thoroughly.
I have many happy memories of the staff and would certainly be quite happy to stay there
again.
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Review from W C (Friend of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident of Magdalen House Care Home since it opened in 2012. Despite having a few managerial problems in changes, the level of care has been maintained to a high standard.
In general, all residents appear happy and enjoy the experience as best they can. Staff are always obliging
and on top of things.
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Review from Janet T (Sister of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and brother in law moved into Magdalen House Care Home in January. The move was well organised and both new residents settled very quickly. My brother in law required 24-hour care and this was provided with professionalism accompanied by good humour whilst maintaining dignity. The staff have
met some challenging situations very calmly and have the residents interests at the heart of their care. The family is content that the residents of their family are very well cared for.
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Review from Paul O (Son of Resident) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class care home and excellent staff. They could not have done more for our Mother whilst in their care. Always friendly towards us when we were visiting. They always made time for all the residents and showed compassion and respect to all. We can only give the highest praise to this residential
care home. We are truely grateful for everything that you did to care for our Mother.
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Review from D M (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When choosing a care home for our mother, although the building and facilities were new and had everything anyone could ask for and more, it was the staff who stood out. They welcomed mum and her family even though we just called in with no appointment. The care mum is given is second to none. We feel
so blessed to have our mum looked after so well. Thank you, Magdalen House staff.
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Review from I E (Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with my husband in this home for more than three years, during which time we have had kind and helpful carers, especially when there has been a shortage of staff.
All staff support each other well. This home is conveniently situated for shops, post box, library and doctors surgery. District
nurses attend regularly. There is a large private paved area for residents to sit out in the sun.
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Review from J B (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Magdalen House on 2/1/17, the lead up to which was very worrying. However, the courteousness and efficiency of the staff was very reassuring and my husband has settled into this new situation extremely well. I am confident that he is well cared for and feel that the right
choice was made.
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Review from M W (Resident) assisted by family/friend published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care and attention.
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Review from Peter H (Resident) assisted by family/friend published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and respectful. Any requests are met without question. Standard of service and care is very good. Visiting is encouraged without question. Would certainly recommend this facility.
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Current Review Score: 8.8 (8.754)

Overview of Review Score

The Review Score of 8.8 (8.754) out of 10 for Magdalen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Magdalen House Care Home is calculated as follows: ( (44 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 55 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.972 Points relating to the number of positive Reviews for Magdalen House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 5 Positive Reviews ÷ 10.6 = 0.472
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Kirsty

Kirsty Holden

Job Title: Home Manager Joined: 2023

Kirsty has been in the care industry since she was 18 years old. She started as a care assistant, making her way to home manager within five years.


She brings thirteen years of expertise and experience to the home manager role at Magdalen House.


She has been awarded a QCR level 5 Diploma in leadership for Health and Social Care and Children and Young People Services and during her previous appointments, she was awarded ‘Care Home Manager of the Year’ in which the judges described her as “fun, full of life, committed, knowledgeable and caring” and she saw the residents as an extension of my family.


Outside of her working career, she has a loving husband and two children that keep her busy.

Lesley

Lesley Lanchester

Job Title: Deputy Manager

Having spent much of her career working with children in a variety of roles, Lesley started working in elderly care when her own mother moved into Magdalen House.


Lesley joined the team at Magdalen House as a carer in 2013. Loving the fulfilling nature of her new career, she subsequently progressed to Senior then Deputy Manager, combining her care duties with operational and management responsibilities.


Away from her working life, she was a school governor when her children were growing up. Today, as a proud Grandma, she loves nothing more than spending precious time with her family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Magdalen House Care Home to verify any information. View our terms and conditions. Magdalen House Care Home has an Enhanced Service - more info.