Hillcroft House

Chapel Lane, Galgate, Lancaster LA2 0PR
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4 Reviews
  • Hillcroft House, Lancaster
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carlota Wilkinson (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (43)

Visiting

  • There is an open visiting policy.

Parking

  • On site parking available clearly marked.

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Hillcroft House Reviews (4)

Over all time Hillcroft House has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
0
0
4

Review from David M (Son of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, the love and care given to my father was great! The rooms are clean, smart and warm. All carers are brilliant and helpful. For a short while, the home felt like a second home for myself and my wife and siblings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Management

Safety / Security

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Value for Money

Review from Sheila H (Respite Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care in Hillcroft House. Extremely clean and comfortable with excellent food.
Most impressive features are the staff who all offer constant help and encouragement often before requested.
Their attitude to long term residents is patience, humour and genuine affection, knowing what each
individual will thrive on.
The atmosphere is always positive and cheerful and grumbling simply doesn’t happen.
It is almost impossible to put into words my admiration and gratitude to all concerned.

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Treated with Dignity

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Review from Pru J (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillcroft House have gone over and beyond to make my mother's residential and nursing stay as comfortable as possible. They have also been brilliant with me, both over the phone and during visits - which helps a lot when you see someone declining.
The home is spotless, food good and plentiful,
laundry very efficient and the staff are open to all suggestions...It's also a lovely location - would highly recommend.

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Review from Heather (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was the first resident to move into Hillcroft House, Galgate and was there for a number of years until her recent death. All the people she came into contact with there treated her with dignity, respect and love.
I live far away from the home but whenever I visited I was welcomed and in
the final months, particularly, I was kept well informed and allowed to be close to my mother. The compassion shown was just right and so welcome at this very difficult time. My mother never had cause for complaint and I would have no hesitation in recommending the rooms, the facilities and the staff.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hillcroft House

What types of Care is Hillcroft House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcroft House have?

There are 43 Single Rooms.

What are the Facilities & Services at Hillcroft House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillcroft House to the centre of Lancaster?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft House to verify any information. View our terms and conditions. Hillcroft House has an Basic Service - more info.