Chapel Lane, Galgate, Lancaster LA2 0PR
Group: Hillcroft Nursing Homes
Person in charge: Audrey Warriner (Matron)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 37
Rooms with ensuite WC: 37
Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
There is an open visiting policy.
On site parking available clearly marked.
Latest Care Quality Commission* Report on Hillcroft House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hillcroft House has a Review Score of 8.1 (8.052)
The Review Score of 8.1 (maximum of 10) for Hillcroft House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hillcroft House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Hillcroft House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.135 Points relating to the number of positive Reviews for Hillcroft House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.4 Target = 0.135
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Heather (Daughter of Resident) on Tuesday 16 January 2018. Relates to January 2018.
My mother was the first resident to move into Hillcroft House, Galgate and was there for a number of years until her recent death. All the people she came into contact with there treated her with dignity, respect and love.
I live far away from the home but whenever I visited I was welcomed and in the final months, particularly, I was kept well informed and allowed to be close to my mother. The compassion shown was just right and so welcome at this very difficult time. My mother never had cause for complaint and I would have no hesitation in recommending the rooms, the facilities and the staff.
How likely would you be to recommend Hillcroft House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Hillcroft House