Balmoral House, Scunthorpe, North Lincolnshire
Balmoral House, Scunthorpe, North Lincolnshire
Balmoral House, Scunthorpe, North Lincolnshire

Balmoral House is situated close to the centre of Scunthorpe in prestigious Old Brumby. All bedrooms are en suite, beautifully decorated and tastefully furnished. There is a choice of lounge and dining areas as well as a hairdressing salon and coffee bar. The home is centred around a delightful, private courtyard where residents can relax or help tend the plants and vegetables.

Their excellent team of dedicated, experienced carers treat everyone as an individual and work hard to ensure residents, their families and friends all feel at home.

Tailored activities and entertainment are offered throughout the week at Balmoral House and the freshly prepared, nutritious meals are home cooked. Special dietary requirements can also be catered for. Trips out by minibus are arranged regularly.

The purpose-built home, which opened in August 2012, predominately provides care for older people and those with needs relating to dementia.

The home is owned by Kapil Care Homes Ltd which also operates two other care homes in Scunthorpe.

Group: Kapil Care Homes

Person in charge: Mandy Preston (Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Balmoral House is easily accessible by car and local public transport. If using satnav, enter the postcode DN16 2DB.

Visiting:

Balmoral House welcomes visitors at any time.

Parking:

They have plenty of parking spaces on site, and ample parking on the road outside.

Latest Care Quality Commission* Report on Balmoral House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Balmoral House has a Review Score of 8.5 (8.506)

The Review Score of 8.5 (maximum of 10) for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Balmoral House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.756 for Balmoral House is calculated as follows: ( (66 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Balmoral House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balmoral House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balmoral House

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

My mothers has been resident at Balmoral House for a year and she absolutely loves it there. The staff are wonderful, very professional and most of all very caring. She says, "they always speak to me and this makes a difference" and " I couldn't be looked after better". Initially I felt rather guilty about Mum going into 'a home', however, I now realise I would not look after her as well as Balmoral House do. I attend the resident's meetings and this gives me an insight into the running of the home and I can say without a shadow of a doubt that I would highly recommend Balmoral House to anyone. The rooms are lovely and private, meals are varied and well thought out, there is a host of activities and special events which interest and stimulate the residents. Everyone is welcoming right from the domestic staff to the management.

How likely would you be to recommend Balmoral House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil, Head Office at Balmoral House responded to this review on 31 Aug 2017:

Thank you for your review, Margaret. It's great to know that both you and your mother are so pleased with the care she's receiving.

Mum and Dad both live at this home - I am very pleased how they are being cared for and trust all the staff and management who care for them. The home is a happy place and we have always been made welcome. We are always involved in the care provided and are regularly asked if we have any problems or issues to raise. We do not worry about Mum and Dad as they are being cared for very well. Thank you.

How likely would you be to recommend Balmoral House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil, Head Office at Balmoral House responded to this review on 27 Apr 2017:

Hi John, thank you very much for your review. It's great to know you're very happy with your Mum and Dad's care.

Mum has been a resident of Balmoral House for 3 years now and after a difficult start, she did settle with the perseverance of the staff and her family. Despite the difficulties, she never criticised the staff and always says how kind they were to her. She is always treated with kindness and dignity. As her health deteriorated, the staff have always been on hand to support her in doing as much as she can. She has loved the trips out and been actively involved in a range of activities, both physical and mental. Occasions including birthdays, Christmas, Easter, Halloween and the Summer fair are celebrated with gusto. The daily cake for any visitor is a lovely gesture. Food quality, quantity and variety is excellent. Residents safety is paramount. I would recommend Balmoral House unreservedly.

How likely would you be to recommend Balmoral House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Anil Kapil, Head Office at Balmoral House responded to this review on 13 Dec 2016:

Thank you for taking the time to review us. The staff will be really pleased to know that their hard work is so well appreciated.

My mum was sent to Balmoral House from the hospital. I cannot fault any of her care, the food was excellent and your staff truly care not just physically but mentally. I am so pleased that her favourite carer was with her at the end of her life. I could not have wished my mum to be in any other place than where she was. Thank you so much for all your help.

How likely would you be to recommend Balmoral House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant. Staff are very helpful and pleasant natured, food is good and large grips on knife and fork a great help.

How likely would you be to recommend Balmoral House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Entrance to Balmoral is always very clean and tidy. Homemade cake is nearly always on offer at reception for visitors. Very modern. Rooms are excellent and kept clean. Bedding is always clean and so is the en-suite. Staff are very welcoming, professional and kind. Corridors are always clean and tidy. Balmoral does not have that distinct care home smell that you get in most places but is rather like a small modern hotel. Overall I am very satisfied with Balmoral as a whole. I would say it is a bit overpriced!! Ideal for long or short stay too.

How likely would you be to recommend Balmoral House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mum has nothing but praise for the staff, I also find them very helpful and friendly. They attend to my mother's every need and I can tell you from experience that she is not the easiest person to look after. She is always kept clean and although she doesn't have a big appetite the kitchen staff are always happy to prepare her things that are not on the menu.
When my mum went to the home she was a broken woman, scared of being alone. The staff changed all that she they have my sincere thanks.

How likely would you be to recommend Balmoral House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anil Kapil, Office Admin at Balmoral House responded to this review on 03 Aug 2016:

Thank you for your positive feedback, we'll pass your kind words on to our staff.

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