Goldenhill Nursing Home

My late mother passed away in Goldenhill Nursing Home in October 2022. She had been there since 2018. She was looked after extremely well. I knew that she could be stubborn and cantankerous but the care that she received was exceptional. She was always treated with dignity and respect. She frequently had her hair done and the chiropodist visited often, she always looked clean and smart. She enjoyed the food and the tea and coffee were always hot and not served tepid like many places I've visited. I once had a phone call from the caring staff asking me if I could think of anything she particularly liked to eat or drink that they could tempt her with as she was off her food. She stayed in her room through her own choice but she was never forgotten and staff would often pop in on her to check on her well-being. I would not hesitate in recommending Goldenhill Nursing Home to anyone who is looking for a good all-round nursing/residential home. I'd be happy to chat with anyone who is indecisive.

The most friendly, professional nursing home you would want to visit. Credit to all staff that make Goldenhill Nursing Home the place it is, in the challenging job roles they face daily. Nothing was too much trouble and they kept me informed on Mum's progress. Massive thank you.

My parents were both moved into Goldenhill Nursing Home as a temporary measure after coming out of the hospital. Both of my parents have complex needs and present with a variety of medical challenges. At times, both of my parents can be a little stubborn. I can honestly say that the staff at Goldenhill were outstanding. The care home manager made herself available to have detailed discussions with me about my parents' progress and future needs. The care staff in the home were patient, caring, personable and always highly professional. Seeing them in action with my parents made me feel totally reassured that my parents were receiving excellent care throughout their stay. My mum nearly fainted once whilst seated in the dining hall. The staff were quick to respond with gentleness and reassurance. I would highly recommend Goldenhill.

All the staff were extremely kind, considerate and professional throughout the seven weeks assessment period.

I would highly recommend the Goldenhill Nursing Home to anyone who is facing a similar scenario with one of their loved ones.

My dad came here from hospital after a fall at home, I can't praise the staff enough, all of them from the cleaners, cooks, care workers and management, all happy to help whatever the situation, my dad has been looked after so well, has great banter with the team there and I and my sister can't thank them enough, overall a lovely caring home, good food, excellent staff team x

My cousin was admitted to Goldenhill for interim care after being confined to bed after a clinical fracture of the lower leg in the hospital. The home took every care of her and she was taken to the lounge as soon as possible to mix with other residents. The staff were very kind to her and helpful to me. They answered my questions and helped with her discharge to a nursing home of my choice. I would recommend this nursing home as a good place for a relative to go to. Thank you.

My mum came to Goldenhill Nursing Home for assessment following the sudden death of my dad. They were together for 65 years and as you can imagine being placed in care was incredibly traumatic for her. Mum remained in Goldenhill for eight weeks. I can honestly say the care she received from the manager and her team was exceptional. The team treated Mum with compassion, empathy and dignity. They looked after her so well and nothing was too much trouble. Every time I visited to take Mum out (which was regularly) Mum was presented immaculately and the staff crowded around her when she came back, interested to find out what she'd been up to. Had it not been for the fact that I needed Mum closer to myself in Preston, we would have willingly made Goldenhill her home. When I finally moved Mum, the staff were genuinely sad to see her go and even gave her presents. I would have no hesitation in recommending Goldenhill. Your loved one will be in safe hands.

My mum moved to Goldenhill Nursing Home in April 2021 after suffering a major stroke but sadly passed on 24th March. The staff over the last 11 months have looked after and supported both my mum and me through what has been a very difficult time! Nothing was too much trouble and many would go out of their way to accommodate Mum's needs and wants. This has given me great peace of mind that Mum was being cared for to a high standard when I was not there. Thank you to all the staff for the care, love and understanding.

On first impressions mum's care was good. The food looked lovely and the home, even though dated was clean. The staff were pleasant. Over time I felt that mum wasn’t having her needs seen to. On occasions when we visited she had no water on her tray. I had to ask for some. Also, the buzzer was initially on her tray where she could easily reach to press it. Later on it was back on the wall out of reach. Mum was bedridden. Various clothes went missing and on one occasion she was wearing someone else’s top. I get that the home was short-staffed due to covid but it’s the small things that make a huge difference to the resident and family. Mum was in pain and I often phoned the home to ask for stronger pain relief. We finally got mum home where she died peacefully a few days later.

Thank you to all the staff.

All your staff in the nursing home were very helpful that was seeing to the residents and their families. Your staff were so friendly and kind. Nothing was too much trouble for them all. Thank you.

Goldenhill Nursing Home doesn't look appealing from the outside but can't fault the care my mum has received these past two months. I've seen a vast improvement in my mum due to the care she receives from the caring staff. Very friendly home, comfortable and always contact me with any concerns. Peace of mind knowing my mum is safe, comfortable and happy in the hands of the staff at this loving home. Thanks to all at Goldenhill.

First impressions are excellent. Staff are very helpful and my mum looks better than she has done in weeks.

Staff are very friendly and helpful, and nothing seems too much trouble for them.

I would like to thank all the staff that looked after my father. He was treated with respect and impeccable care throughout his last days. My dad was never left to be on his own when he needed it, and the professional approach with vast experience gave me comfort in my dad's last few days. With the assistance, he suffered little pain and was made to feel comfortable all the time. I would thoroughly recommend Goldenhill because nothing was too much trouble, including advice and communication. Thank you to all for your help and assistance.

Respite care and assessment was first class. Results of assessments ad progress were discussed freely and promptly with me. My questions were answered effectively and guidance was available throughout the process as to possible next steps. As a permanent resident, my mother was treated with kindness and dignity. It was a relief that she was in such a safe and caring environment.

My mum is in the care home and my mum has been really looked after by the staff nurses they are absolutely wonderful. The staff and nurses who are attending to my mum keep me up to date with what is happening via phone calls the care home in what I have seen is absolutely spotless clean very maintained very well kept. I am very impressed, so thank you and so very very much appreciated that the care you have provided and will go on to provide for my mum you are absolutely wonderful. I can't thank you enough.

The care that was given to mum could not have been better, she was very happy the staff really looked after her and treated her with dignity.

Both of my in-laws are residents at Goldenhill and have been there for over 12 months. They have different care needs and receive excellent individual care and attention. The home is always clean and so are the residents who are treated with dignity at all times. The care staff go that extra mile so my in-laws can spend time together which is important to the both of them and us as they have been married for over 60 years. We have always felt very welcome and supported by all staff and nothing is too much trouble for them. The staff are the beating heart of the home and fill it with love and care and at all times.