Goldenhill Nursing Home

Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
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9.1 66 Reviews
  • Goldenhill Nursing Home, Stoke-on-Trent
Heathside House, which provides nursing and residential care, is located in Goldenhill close to shops and a main bus route. They like to provide comfortable, homely surroundings for residents and their visitors.

The home has 44 single rooms. There are 2 residents’ lounges, a quiet room without a TV and an enclosed outside terrace.

The very experienced chef provides home cooked meals including meals for residents on a special or puréed diet. There is a range of activities provided by the Activities Manager including Bingo, entertainers, trips out, Zumba, karaoke, crafts and a church service.

A hairdresser visits twice a week and there is a shop for toiletries, sweets or other small items residents might require. It is open on weekdays from 9am to 4pm.
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Care Provided by Goldenhill Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Goldenhill Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Goldenhill Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Angela Hodson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Goldenhill Nursing Home Reviews (66)

9.1

Goldenhill Nursing Home has a Review Score of 9.1 (9.090) out of 10, based on 6 reviews in the last 2 years.
Over all time Goldenhill Nursing Home has 66 reviews.

Overall Experience
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Reviewer Connection to Goldenhill Nursing Home
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Total of 66, showing 21-40
Review from Alison M (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most friendly, professional nursing home you would want to visit. Credit to all staff that make Goldenhill Nursing Home the place it is, in the challenging job roles they face daily. Nothing was too much trouble and they kept me informed on Mum's progress. Massive thank you.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you for your kind words and for taking the time to share your experience with Goldenhill Nursing Home, it was a privilege and a pleasure to be part of your parents' journey. I do hope that they…read more
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Review from Ruth S (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were both moved into Goldenhill Nursing Home as a temporary measure after coming out of the hospital. Both of my parents have complex needs and present with a variety of medical challenges. At times, both of my parents can be a little stubborn. I can honestly say that the staff at Goldenhill
were outstanding. The care home manager made herself available to have detailed discussions with me about my parents' progress and future needs. The care staff in the home were patient, caring, personable and always highly professional. Seeing them in action with my parents made me feel totally reassured that my parents were receiving excellent care throughout their stay. My mum nearly fainted once whilst seated in the dining hall. The staff were quick to respond with gentleness and reassurance. I would highly recommend Goldenhill.
Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home
Thank you for your kind words and for taking the time to share your experience with Goldenhill Nursing Home, it was a privilege and a pleasure to be part of your parents' journey. I do hope that they…read more
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Review from Adrian D (Nephew of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were extremely kind, considerate and professional throughout the seven weeks assessment period.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you for your kind words, it was a pleasure and privilege to have been part of your journey.
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Review from P K (Son of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mother was referred to Goldenhill Nursing Home from the hospital for assessment for her long-term residential care.
She was there for nearly a complete month and was treated very well, with dignity and great compassion. She can be very difficult and awkward at times yet she absolutely
loved the place and it brought out her normal own friendly character to the fore and she soon became the talk of the staff.
I would highly recommend the Goldenhill Nursing Home to anyone who is facing a similar scenario with one of their loved ones.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you so much for taking the time to share your experience with Goldenhill Nursing Home. We were privileged to be part of your mum's journey and wish her all the best in her new home. Once again…read more
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Review from Celia B (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came here from hospital after a fall at home, I can't praise the staff enough, all of them from the cleaners, cooks, care workers and management, all happy to help whatever the situation, my dad has been looked after so well, has great banter with the team there and I and my sister can't thank
them enough, overall a lovely caring home, good food, excellent staff team x
Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home
Thank you for taking the time to share your experience of Goldenhill Nursing Home. It was a privilege and pleasure to be involved in Dad's journey and wish you all, all the best for the future. We…read more
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Review from Janet F (Cousin of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My cousin was admitted to Goldenhill for interim care after being confined to bed after a clinical fracture of the lower leg in the hospital. The home took every care of her and she was taken to the lounge as soon as possible to mix with other residents. The staff were very kind to her and helpful to
me. They answered my questions and helped with her discharge to a nursing home of my choice. I would recommend this nursing home as a good place for a relative to go to. Thank you.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you for taking the time to share your experience of Goldenhill Nursing Home and thank you for your kind words. It was a privilege and a pleasure to be part of your relative's journey. I will…read more
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Review from Linda M (Daughter of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Goldenhill Nursing Home for assessment following the sudden death of my dad. They were together for 65 years and as you can imagine being placed in care was incredibly traumatic for her. Mum remained in Goldenhill for eight weeks. I can honestly say the care she received from the manager
and her team was exceptional. The team treated Mum with compassion, empathy and dignity. They looked after her so well and nothing was too much trouble. Every time I visited to take Mum out (which was regularly) Mum was presented immaculately and the staff crowded around her when she came back, interested to find out what she'd been up to. Had it not been for the fact that I needed Mum closer to myself in Preston, we would have willingly made Goldenhill her home. When I finally moved Mum, the staff were genuinely sad to see her go and even gave her presents. I would have no hesitation in recommending Goldenhill. Your loved one will be in safe hands.
Reply from Angela Hodson, home manager at Goldenhill Nursing Home
Thank you so much for your kind words, I will feed this back to the team. It was a privilege to be part of Mum's journey, Mum is missed in the care home although we are pleased that she has settled in…read more
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Review from Ceri B (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved to Goldenhill Nursing Home in April 2021 after suffering a major stroke but sadly passed on 24th March. The staff over the last 11 months have looked after and supported both my mum and me through what has been a very difficult time! Nothing was too much trouble and many would go out of
their way to accommodate Mum's needs and wants. This has given me great peace of mind that Mum was being cared for to a high standard when I was not there. Thank you to all the staff for the care, love and understanding.
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you so much for taking the time to review your experience at Goldenhill. It was a pleasure and a privilege to have cared for your mother, she is greatly missed in the home as are you. Thank you…read more
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Review from J J (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
On first impressions mum's care was good. The food looked lovely and the home, even though dated was clean. The staff were pleasant. Over time I felt that mum wasn’t having her needs seen to. On occasions when we visited she had no water on her tray. I had to ask for some. Also, the buzzer was initially
on her tray where she could easily reach to press it. Later on it was back on the wall out of reach. Mum was bedridden. Various clothes went missing and on one occasion she was wearing someone else’s top. I get that the home was short-staffed due to covid but it’s the small things that make a huge difference to the resident and family. Mum was in pain and I often phoned the home to ask for stronger pain relief. We finally got mum home where she died peacefully a few days later.
Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home
Thank you for your review and for the points that you raised. Firstly may we offer our condolences for the loss of your mum, she was a lovely lady and we were very privileged to have cared for her.…read more
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Review from C H (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father is currently in an assessment bed at the home and has been for the last few weeks. Tonight I got to visit my dad as the home has been closed to visitors and I can't praise them enough my dad looks the best he has done in a while. The staff go above and beyond for service users and relatives.
Thank
you to all the staff.
Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home
Thank you so much for your kind words I will pass this on to the team. It was a pleasure to be part of your father's journey, once again thank you for taking the time to share your experience at…read more
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Review from H C (Sister-in-law of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All your staff in the nursing home were very helpful that was seeing to the residents and their families. Your staff were so friendly and kind. Nothing was too much trouble for them all. Thank you.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you for your kind words; it was an absolute pleasure to look after your loved one, and they are greatly missed at the home. Thanks again for taking the time to share your experience with…read more
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Review from C M (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Goldenhill Nursing Home doesn't look appealing from the outside but can't fault the care my mum has received these past two months. I've seen a vast improvement in my mum due to the care she receives from the caring staff. Very friendly home, comfortable and always contact me with any concerns. Peace
of mind knowing my mum is safe, comfortable and happy in the hands of the staff at this loving home. Thanks to all at Goldenhill.
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you for your kind words, I will pass this on to the team. Thank you for taking the time to share your experience of Goldenhill Nursing Home.
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Review from T C (Daughter of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions are excellent. Staff are very helpful and my mum looks better than she has done in weeks.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you so much for your kind words and for taking the time to share your experience at Goldenhill Nursing Home. Thank you, I will pass on your kind words to the staff team.
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Review from S M (Resident) assisted by family/friend published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful, and nothing seems too much trouble for them.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you I will pass on your kind words to the staff. It's an absolute pleasure to be part of your extended family! thanks for taking the time to review your experience with Goldenhill Nursing Home.
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Review from P C (Son of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff that looked after my father. He was treated with respect and impeccable care throughout his last days. My dad was never left to be on his own when he needed it, and the professional approach with vast experience gave me comfort in my dad's last few days. With the
assistance, he suffered little pain and was made to feel comfortable all the time. I would thoroughly recommend Goldenhill because nothing was too much trouble, including advice and communication. Thank you to all for your help and assistance.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you for your kind words; I will feed this back to the team. It was a pleasure to care for your father. Take care, and once again, thank you for taking the time to share your experience at…read more
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Review from B L (Son of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite care and assessment was first class. Results of assessments ad progress were discussed freely and promptly with me. My questions were answered effectively and guidance was available throughout the process as to possible next steps. As a permanent resident, my mother was treated with kindness
and dignity. It was a relief that she was in such a safe and caring environment.
Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home
Thank you for your kind words. It was a pleasure and a privilege to have looked after your loved one, our residents and their family's become part of our extended family. Thanks again for taking the…read more
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Review from Tracy B (Daughter of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in the care home and my mum has been really looked after by the staff nurses they are absolutely wonderful. The staff and nurses who are attending to my mum keep me up to date with what is happening via phone calls the care home in what I have seen is absolutely spotless clean very maintained
very well kept. I am very impressed, so thank you and so very very much appreciated that the care you have provided and will go on to provide for my mum you are absolutely wonderful. I can't thank you enough.
Reply from Angela Hodson, Registered Manager at Goldenhill Nursing Home
Thank you for your kind words I will feed this back to the team. It was an honour to be involved in your mum's journey and we wish you all, all the best. Once again thank you for taking the time to…read more
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Review from Christine B (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that was given to mum could not have been better, she was very happy the staff really looked after her and treated her with dignity.
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you for your kind words, I will pass your kind words on to the staff. All our residents and relatives become part of our extended family, your mum will be missed by all. Once again thank you for…read more
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Review from Paula H (Daughter-in-law of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both of my in-laws are residents at Goldenhill and have been there for over 12 months. They have different care needs and receive excellent individual care and attention. The home is always clean and so are the residents who are treated with dignity at all times. The care staff go that extra mile so
my in-laws can spend time together which is important to the both of them and us as they have been married for over 60 years. We have always felt very welcome and supported by all staff and nothing is too much trouble for them. The staff are the beating heart of the home and fill it with love and care and at all times.
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you for your kind words, Paula, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Goldenhill Nursing Home is so…read more
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Review from Tara K (Daughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for around eighteen months. Throughout that time she received outstanding care and her individual needs were placed at the centre of the service provided. During the settling in period, the care home team proactively raised matters to us as a family so we could advise how they
were best handled. It felt like a two-way street and that the team were very open, even about more difficult matters, which gave us confidence that we had an honest reflection of the situation. The staff were also exceptionally supportive when my mother arrived at very short notice.
Ongoing care was excellent throughout my mother's time as her needs increased, and conversations with other professionals and the family were professionally facilitated. As visitors, we were always made to feel welcome at any time (with sensible exceptions for Covid-19).
Overall my mother's care at Goldenhill and the support to the family were outstanding, and we feel very fortunate that we chose this care home.
Reply from Angela Hodson, Registered Manager at Goldenhill Nursing Home
Thank you for your kind words, I have passed this to the whole team. We also enjoyed the time we had whilst mum was in the home. You really have become our extended family. Thank you again, call in…read more
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Current Review Score: 9.1 (9.090)

Overview of Review Score

The Review Score of 9.1 (9.090) out of 10 for Goldenhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Goldenhill Nursing Home is calculated as follows: ( (57 Excellents x 5) + (11 Goods x 4) ) ÷ 68 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.252 Points relating to the number of positive Reviews for Goldenhill Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 6 Positive Reviews ÷ 9.2 = 0.652
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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